Showing questions tagged: Show all questions

Does YOUR "About Firefox" not show the splash screen - like mine does not?

I was needing to confirm what version of Firefox I have today - I have it on 'auto-update' and assume it's the latest (Mac V85) but wanted to check. I went to the Firefox… (read more)

I was needing to confirm what version of Firefox I have today - I have it on 'auto-update' and assume it's the latest (Mac V85) but wanted to check. I went to the Firefox MenuItem and selected "About Firefox" - and GOT NO RESPONSE! I tried it multiple times to no avail.

Asked by Antiquetuck 1 week ago

Last reply by cor-el 1 week ago

Confused about bookmarks recovery.

I have never, to my recollection, lost bookmarks in the 17 years of using FF. They are in other profiles, but I keep having to switch profiles due to terrible interruptio… (read more)

I have never, to my recollection, lost bookmarks in the 17 years of using FF.

They are in other profiles, but I keep having to switch profiles due to terrible interruptions by script and/or a webpage is slowing down your browser ERRORS.

I thought support said I could transfer saved bm (from another profile) to desktop and recover from there, but a few files showed up ONLY after I signed up to sync. I do not use another device that saves bookmarks, so sync is actually not an option. However, as I said above, in the Restore function (library) (bookmarks) - the only time I could see the saved files was after syncing.

They did not transfer. Hence the confusion.

Thank you.

Asked by CiaoBella1 1 week ago

Last reply by cor-el 1 week ago

secure connection failed NORD VPN

I just signed up for the NORD VPN and the connection fails every time I try to log in. I am using windows 8 no windows 10 available for this computer. How do I do this? … (read more)

I just signed up for the NORD VPN and the connection fails every time I try to log in. I am using windows 8 no windows 10 available for this computer. How do I do this?

Asked by two2goats 1 week ago

Last reply by FredMcD 1 week ago

Can't log on to password protected sites after last update

Hi, A few weeks ago I helped a tech phobic friend update Firefox on her Mac and IPad. Since then she is unable to access password protected sites (like bank and financial… (read more)

Hi,

A few weeks ago I helped a tech phobic friend update Firefox on her Mac and IPad. Since then she is unable to access password protected sites (like bank and financial co) using Firefox --- on either device.

I spent the last 3 hours trying to figure out what's wrong.

For example, on her laptop, with Firefox, the user name and password is automatically filled-in for a Zoom-like site, but hitting "submit" results in an error message rejecting user name or password. Doing the exact same thing using Safari or Chrome works. This wasn't the case prior to the update.

On the IPad there are two issues. The IPad is set up for touch ID. I tried going to home log-on page for a financial company. Normally once you start to type in user name, a box would pop up asking for touch print. This no longer happens with Firefox - no prompt for touch ID. Switch to Safari and it all works. Trying to enter site by typing in user name and password doesn't work either. Hitting the log-on button does nothing. Sometimes the button stays red or turns to gray but the page doesn't change. Doing the exact same thing using Safari or the company's app works perfectly.

I tried syncing the devices, making sure password and touch ID are enabled, using Firefox 85.0.2.

Anybody have any ideas of what's wrong or how I can fix this?

Many thanks, JR

Asked by jr7of8 1 week ago

Last reply by cor-el 1 week ago

history in search bar not updating

Running FF for Mac 85.0.2 but has issue in previous version. The history on the search bar is not updating. Previously, the list of sites would appear depending on how of… (read more)

Running FF for Mac 85.0.2 but has issue in previous version. The history on the search bar is not updating. Previously, the list of sites would appear depending on how often they were accessed. i.e. most popular would be first on the list and the order would change depending on usage. That list no longer updates. There is still a list but it never changes. I have cleared forms and search history but the same list keeps coming back.

Asked by ed71 1 week ago

Last reply by jscher2000 1 week ago

Mozilla/firefox

What is better for privacy and security brave or Firefox and does this mean article that Firefox post is Firefox going to change there open source rules? because they bro… (read more)

What is better for privacy and security brave or Firefox and does this mean article that Firefox post is Firefox going to change there open source rules? because they broke like number 5 and 6 Mozilla Article:https://blog.mozilla.org/blog/2021/01...​ and Open Source Rules:https://opensource.org/osd-annotated let me know if we can still trust Firefox and NO Pollical Option because I don't care about politics

Asked by Cooldragonhd 1 week ago

Last reply by Mamoon 1 week ago

Why do you archive threads before fixing the issue???

I here refer to my thread https://support.mozilla.org/en-US/questions/1285212 in which the problem were not even answered by any of your tech people, but archived - why?… (read more)

I here refer to my thread https://support.mozilla.org/en-US/questions/1285212 in which the problem were not even answered by any of your tech people, but archived - why?

I find it really bad, if i post a bug and you just archive without even try to fix the problem! It makes me extremely angry! Bad behavior!

Please stop that and re-open the case.

Jan Ps. same system (Lenovo Thinkpad X300 with Xubuntu 16.04LTS 64bit (account A) )now running Firefox 85.0.1 64bit can now print, I can't find any mentioning in release notes to how previous version 75.0 and now this one is different and why this one now can print.

It would be nice to get this solved, since other people here has had this one too and it seems to jump between versions and OS(linux an windows).

edited broken link

Asked by insomniacno1 1 week ago

Last reply by jscher2000 1 week ago

Firefox browser

Firefox now doesn't work on my laptop it did but now since updated it won't do anything it won't open anything all I get is an empty tab I enter something to search and i… (read more)

Firefox now doesn't work on my laptop it did but now since updated it won't do anything it won't open anything all I get is an empty tab I enter something to search and it doesn't

Asked by carle.allum 1 week ago

Last reply by jscher2000 1 week ago

Relentless DAILY UPDATE NOTICES

Your almost daily update notices is intrusive, obnoxious and totally unnecessary8! You would best be off by providing REAL EMAIL SUPPORT including the ability to turn off… (read more)

Your almost daily update notices is intrusive, obnoxious and totally unnecessary8! You would best be off by providing REAL EMAIL SUPPORT including the ability to turn off these daily notices.

We are the customer and we don't like our privacy and space INVADED!

Stop this daily update BULLSHIT and get your act together!

Asked by 4johnherman 1 week ago

Last reply by FredMcD 1 week ago

printing tax statements

In attempting to print 1099 tax reporting forms from my investment company, a number of the "tables" are completely blacked out. I had this issue on the same forms one ye… (read more)

In attempting to print 1099 tax reporting forms from my investment company, a number of the "tables" are completely blacked out. I had this issue on the same forms one year ago, as well. The reports had a label at the top that read: STMT Retriever.aspx_MozillaFirefox. I printed those forms instantly with my phone. When it happened again just today, I gave it further thought; so I brought up the Microsoft Edge browser, brought up my investment account, and brought up the first page that was blacked out with the Firefox browser. The page printed perfectly, just as it had with my phone.

This occurred on both my laptop and my desktop computers. Can someone please tell me why this is happening and if there is a way to make this work with Firefox?

thank you, Ralph Bohannon

Asked by rjbohannon 3 weeks ago

Last reply by Jonathan Watt 1 week ago

google calendar doesn't print. It loads fine.

When I select Print from the cal menu, I get the window preview which is normal. When selecting PRINT, nothing comes up. It just sits there. It used to bring up a dia… (read more)

When I select Print from the cal menu, I get the window preview which is normal. When selecting PRINT, nothing comes up. It just sits there. It used to bring up a dialog box to select printer (pdf, etc) This happens on multiple Windows machines and has for months. I just tried adding an exception for the pop-up blocker, no effect. Thanks!

Asked by nelreed 1 month ago

Last reply by Jonathan Watt 1 week ago

Firefox: printing web page

Hello, sometime when i print a web page, firefox print only one page as the whole web page need far more paper. For example with this one https://www.scia.net/fr/support/… (read more)

Hello, sometime when i print a web page, firefox print only one page as the whole web page need far more paper. For example with this one https://www.scia.net/fr/support/faq/acier/coefficients-flambement

I ask another question, where can i choose the default printer ?

Hope for answers, best regards

Asked by matthieu.dassis 4 weeks ago

Last reply by Jonathan Watt 1 week ago