A few weeks ago I helped a tech phobic friend update Firefox on her Mac and IPad. Since then she is unable to access password protected sites (like bank and financial… (read more)
A few weeks ago I helped a tech phobic friend update Firefox on her Mac and IPad. Since then she is unable to access password protected sites (like bank and financial co) using Firefox --- on either device.
I spent the last 3 hours trying to figure out what's wrong.
For example, on her laptop, with Firefox, the user name and password is automatically filled-in for a Zoom-like site, but hitting "submit" results in an error message rejecting user name or password. Doing the exact same thing using Safari or Chrome works. This wasn't the case prior to the update.
On the IPad there are two issues. The IPad is set up for touch ID. I tried going to home log-on page for a financial company. Normally once you start to type in user name, a box would pop up asking for touch print. This no longer happens with Firefox - no prompt for touch ID. Switch to Safari and it all works. Trying to enter site by typing in user name and password doesn't work either. Hitting the log-on button does nothing. Sometimes the button stays red or turns to gray but the page doesn't change. Doing the exact same thing using Safari or the company's app works perfectly.
I tried syncing the devices, making sure password and touch ID are enabled, using Firefox 85.0.2.
Anybody have any ideas of what's wrong or how I can fix this?