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Youtube player in normal videoplayer is in the wrong ratio

Hello, I am writing this as I have yet to find any answers My problem lies in the fact that while browsing on YouTube the ratio suddenly changed with no warning. When in… (read more)

Hello, I am writing this as I have yet to find any answers

My problem lies in the fact that while browsing on YouTube the ratio suddenly changed with no warning. When in a private window it does not change the ratio and I have no idea as to why. I have tried to restart both FireFox and my computer, but none of this have helped, I then tried disabling all my extensions, this also did not help, and as I have yet to find anything about this problem elsewhere I hope that I could get my answer as to why this has happened, and how to fix it

The first picture is the ratio that is the "normal" and the second is should be, does anyone have any answers?

Asked by Carl Peter Conrad 2 days ago

Last reply by cor-el 1 day ago

BING - I WANT TO GET RID OF IT FOREVER. There are 22 people asking how to do this & not one answer

BING - I WANT TO GET RID OF IT FOREVER. There are 22 people asking how to do this & not one answer. how do I get rid of it? I NEVER WANT TO SEE IT AGAIN IN MY LIFE… (read more)

BING - I WANT TO GET RID OF IT FOREVER. There are 22 people asking how to do this & not one answer.

how do I get rid of it? I NEVER WANT TO SEE IT AGAIN IN MY LIFETIME

Also, I just wanted to restore the Basic Toolbar- that mysteriously disappeared. There was no option for that under the hamburger & more tools. Instead I now have a 3rd toolbar because of the customization options -- & I don't know how to get rid of that/ It appears UNDER my tabs bar.

Asked by msfaboo 2 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

I accidentally installed malware and I can't find it anywhere, how do I remove it

I got a popup tab with a very dated UI about an urgent Firefox update involving a flash player. It told me to click allow installation or something like that I don't reme… (read more)

I got a popup tab with a very dated UI about an urgent Firefox update involving a flash player. It told me to click allow installation or something like that I don't remember exactly. Once I clicked the allow button there was a popup and a green arrow pointing to the popup in the top right. I clicked it and it said to click "add" next. I realized this is probably a scam and did not add it. I'm assuming that add was referring to something about extensions or plugins but I checked those and there wasn't anything I already knew I had. I did a virus scan and it got nothing. The popup appeared alongside a Minecraft Skindex download. I did some research and learned it is malware and comes in many different forms. The add popup referenced something called auto ads off. Did I stop the malware by not clicking add and if not how do I remove it.

Asked by Sasha Madsen 2 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

Unable to connect to mozila website using firefox

Hi, I am unable to connect to mozilla website using firefox. It works fine on other browsers, but i get an "we're having trouble finding that site" error. I am able to … (read more)

Hi,

I am unable to connect to mozilla website using firefox. It works fine on other browsers, but i get an "we're having trouble finding that site" error. I am able to open other sites on firefox.

Asked by Fábio Andrade 3 days ago

Last reply by cor-el 3 days ago

NO Options in menu.

Over and over, when trying to get help from firefox, I am told to go to Options in the three bar menu. There is NO options on the menu. Using Windows 10 pro All programs… (read more)

Over and over, when trying to get help from firefox, I am told to go to Options in the three bar menu. There is NO options on the menu. Using Windows 10 pro All programs updated. NEVER had "Options" on the Firefox menu - NEVER!!! Told to go to General and turn off Hardware acceleration. NO SUCH choice exists in the General heading under the Settings.

What Universe am I in?????

Asked by fryque 4 days ago

Last reply by James 3 days ago

Redirecting problem

I have Ooma as my phone provider. I can't get into Ooma's login site because I get this message at every try: "The page isn't redirecting properly" I occasionally get … (read more)

I have Ooma as my phone provider. I can't get into Ooma's login site because I get this message at every try:

"The page isn't redirecting properly"

I occasionally get this message when opening Firefox, but a retry always works. Not when trying to get into my Ooma account. And yet it works without any problem on Safari. I would prefer to use Firefox.

Asked by mksfca 3 days ago

Last reply by cor-el 3 days ago

Scrolling is jittery in Firfox, but not other browsers

When I scroll up or down on the touchpad in firefox, it is like I scroll past a certain threshold, and it then sends a "scroll up" or "scroll down" command. When I do th… (read more)

When I scroll up or down on the touchpad in firefox, it is like I scroll past a certain threshold, and it then sends a "scroll up" or "scroll down" command.

When I do this is Chromium, it's like I'm moving the website with my fingers. Similar to how it would be on a touch screen. In other browsers, the scrolling is not discrete, but continuous.

I love firefox, but this is driving me mad when I'm browsing. Is there any fix for this?

Asked by L M 4 days ago

Last reply by TyDraniu 3 days ago

Warning: Potential Security Risk Ahead

My computer isa Dell al in one, with With Windows 10, everything is UP TO DATE. I have Malewarebytes & Microsofts security prograams installed and appear to work. Tha… (read more)

My computer isa Dell al in one, with With Windows 10, everything is UP TO DATE. I have Malewarebytes & Microsofts security prograams installed and appear to work. That said when I opem Firefox browswe, then go to either my compuserve ot gmail accont to write emails, I constantly get this message which is VERY FRUSTRATING!!!! Any suggestions??? ThankYou

QUOTE "Warning: Potential Security Risk Ahead

Firefox detected a potential security threat and did not continue to webmail.cs.com. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

What can you do about it?

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem."

Asked by Joe Boyer 4 days ago

Last reply by cor-el 3 days ago

Can't pin certain extensions?

So, there's an extension I want to pin, right? It has no menu, meaning that it's grayed out usually. However, the website it's supposed to affect does not get affected. T… (read more)

So, there's an extension I want to pin, right? It has no menu, meaning that it's grayed out usually. However, the website it's supposed to affect does not get affected. That is, unless I were to refresh the site, then quickly move my mouse to the extensions menu, open it, and show the extension.

Asked by Elliot VanWormer 4 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago

Zoho account credentials won't save properly

Hi there, I have been using Zoho CRM for 1 year, and for the last 6 months, there is no way I can correctly automatically log into my account with saved credentials. Th… (read more)

Hi there,

I have been using Zoho CRM for 1 year, and for the last 6 months, there is no way I can correctly automatically log into my account with saved credentials. Those have to be fully reenter each time. It just won't save my email, winch is the account name and Firefox seems not able to propose me the saved credential, even if it is saved correctly.

I've tried several ways to correct this, like deleting the credentials or deleting browser data, it just won't save my credential for quick login.

I have also reached the Zoho team, and they quickly recommend talking with Mozilla community/support to see if the problem was on their side.

See the attached file for a screen shot of the login page that load all the time.*

Can you please help me with it?

Thank you for your help and time,

Asked by jp.roy.72 4 days ago

Last reply by cor-el 3 days ago

Unable to read my emails By mistake I think I deleted Outlook

Unable to read my email By mistake I think I cancelled Outlook Express not sure correct name Emails are there but cannot read. Could use your help. … (read more)

Unable to read my email


By mistake I think I cancelled Outlook Express not sure correct name

Emails are there but cannot read.

Could use your help.

Asked by baschmets358 1 week ago

Last reply by jonzn4SUSE 4 days ago

A box shows up that says:You must login to this network before you can access the internet" and a button that says :Open network login page" This has not showed before and when I click on the button it gats stuck on another page

There is a bar that says: You must log in to this network before you can access the internet" and a button that says Open network login page" and then the following shows… (read more)

There is a bar that says: You must log in to this network before you can access the internet" and a button that says Open network login page" and then the following shows up:


The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

Please advise what Is going on.

Asked by rewirek 5 days ago

Last reply by cor-el 5 days ago

Viruses in C:\program files\Mozilla Firefox

My Norton virus detection software regularly finds viruses and Trojan horses in the directory: C:\program files\Mozilla Firefox Why? It seem to happen after using Faceb… (read more)

My Norton virus detection software regularly finds viruses and Trojan horses in the directory: C:\program files\Mozilla Firefox Why?

It seem to happen after using Facebook or more often Craigslist. I tried putting a read only attribute on this directory, but it still happens.

Norton then requires a reboot. So it is a hassle.

Does anyone have any ideas as to what is going on?

Asked by joe_raftery 5 days ago

Last reply by jscher2000 - Support Volunteer 5 days ago