Showing questions tagged: Show all questions

2 accounts - help

Hello, I Signed into and began using a New Firefox ACCOUNT Yesterday.Today,I found that I had forgotten that I formerly had a Mozilla account which is apparently still AC… (read more)

Hello, I Signed into and began using a New Firefox ACCOUNT Yesterday.Today,I found that I had forgotten that I formerly had a Mozilla account which is apparently still ACTIVE from 10/14/2021. I'm confused as to WHY it's called MOZILLA... Is it called Firefox or Mozilla for this Browser... and I don't want two Accounts... so I need to eliminate one. My iMac is Auto inserting My Password and I'm not familiar yet with whatever Browser I have, to locate a way to see the Password it signed me in on... ? the one I created yesterday... or the one that was created in 2021... So.. please tell me what the Browser is called today... Firefox or Mozilla... or Mozilla Firefox... ??? and I'll begin AGAIN... OR CAN YOU FIX THIS FOR ME WITH JUST ONE ACCOUNT, and I'll create another Password. My email has NOT CHANGED for either account... ey47ey@yahoo.com Please advise me how to establish my Account ASAP so I can continue my work. I HOPE I can thank you in advance for clearing this up for me. I'm trying to "Run-Away" from Everything... Google!

Asked by RICK 5 months ago

Last reply by cor-el 5 months ago

Difficulty signing into websites

Lately I have been having trouble signing into websites, including the website I administer. When trying to put in my user name or password, I get a message saying: Somet… (read more)

Lately I have been having trouble signing into websites, including the website I administer. When trying to put in my user name or password, I get a message saying: Something's gone wrong. Please try again later." I do try later, and the same thing happens. However, I have no trouble signing into these sites on Opera.

Any assistance would be appreciated.

Thank you.

Soretta Rodack

Asked by Soretta 3 months ago

Last reply by cor-el 3 months ago

Email will not open with Biwarden from FF extensions

I use my local ISP for email service and tech support chk'd and there are no current issues with their email service. When Bitwarden is turned on and I open an email, non… (read more)

I use my local ISP for email service and tech support chk'd and there are no current issues with their email service. When Bitwarden is turned on and I open an email, none of the text in the reading panel of the email will show up. The "subject" header is readable, along with the words 'from' and 'to', but no text after them. The entire reading pane where the email text should be is blank. As soon as I turn Bitwarden off, I read read ALL the email text...??!!

Regards, Laurie

Asked by unclepine 5 months ago

Last reply by jonzn4SUSE 5 months ago

Malware invasion of my Firefox browser on my desk top HELP

My Apple desktop has been compromised by malware on my Firefox browser. HELP! Do I need to erase the history? Please respond asap: [edited] on 7.20.24 Thank you, Kat Fra… (read more)

My Apple desktop has been compromised by malware on my Firefox browser. HELP! Do I need to erase the history? Please respond asap: [edited] on 7.20.24 Thank you, Kat Franck

Asked by qatarkat 4 months ago

Last reply by TechHorse 4 months ago

Web plugin

Download Web plugin to access my Security DVR. When I type in the IP of the DVR, firefox will momentarily go to the plugin but then says it needs to be downloaded. HELP… (read more)

Download Web plugin to access my Security DVR. When I type in the IP of the DVR, firefox will momentarily go to the plugin but then says it needs to be downloaded. HELP

Thank you

You haven't installed the plugin or it is not the latest version.

Please click download to download the latest plugin.

Please close browser before plugin installation.

Asked by Applejack 5 months ago

Last reply by James 5 months ago

User name

I have been using [edited] @comcast.net as user name for Firefox account. I want to delete that email because I'm leaving comcast ASAP. I read instruction that say add … (read more)

I have been using [edited] @comcast.net as user name for Firefox account. I want to delete that email because I'm leaving comcast ASAP. I read instruction that say add a new email name as a secondary account and then delete the primary one above. I entered [edited[ @gmail.com. I got a message that said that account already exists. Since I didn't know that or remember any password for it, I entered [edited] @gmail.com and said "forgot password." I changed it Now Firefox won't let me in using the [edited] @gmail.com account. Would appreciate any help you can offer.

Asked by sandrawhitfield 5 months ago

Last reply by cor-el 5 months ago

Video Playback on HULU

I use Firefox on my desktop PC. I have HULU on my PC. Sporting events and movies will not playback, but they do if I switch to Microsoft Edge My email is, dannybakertumbl… (read more)

I use Firefox on my desktop PC. I have HULU on my PC. Sporting events and movies will not playback, but they do if I switch to Microsoft Edge My email is, dannybakertumbleweed@outlook.com

Asked by dannybakertumbleweed 4 months ago

Last reply by James 4 months ago

history side bar opens when every i launch firefox.

I have looked into settings but found no solution to this issue. Web search results are completely irrelevant to this issue as well. Haven't been able to find a fix for t… (read more)

I have looked into settings but found no solution to this issue. Web search results are completely irrelevant to this issue as well. Haven't been able to find a fix for this.

Asked by Shameer Mohammad 5 months ago

Last reply by TechHorse 5 months ago

Hulu streaming & video imbedded in fox news articles will not load and play. Fox version 129 installed

I updated to version 129.0 and Hulu stopped streaming and news video imbedded in news articles will no longer load. I have removed and reinstalled Firefox and cleared all… (read more)

I updated to version 129.0 and Hulu stopped streaming and news video imbedded in news articles will no longer load. I have removed and reinstalled Firefox and cleared all cache. It is affecting my desktop and laptop. Both operating systems are windows 10 64 bit. I made sure the Firefox download was 64 bit. The problem is not the websites as they will load and attempt to load content but it behaves as if it is being blocked. It is not my antivirus because I have turned is off and there is no difference.

Asked by claudelangley 4 months ago

Last reply by James 4 months ago

YouTube Home is completely blank does show nothing

When I open my youTube home in Firefox browser is completely blank nothind is showing I don't have this problem in other browser. I have tried in the settings to turn the… (read more)

When I open my youTube home in Firefox browser is completely blank nothind is showing I don't have this problem in other browser. I have tried in the settings to turn the history on and off but nothing has changed.

Asked by Janusz Bus 5 months ago

Last reply by cor-el 5 months ago

My Windows

While scrolling around I saw something that said Firefox thinks I'm operating under 'Windows 10. NOT TRUE'. I've had Windows 11 for a while now. Does it make any differen… (read more)

While scrolling around I saw something that said Firefox thinks I'm operating under 'Windows 10. NOT TRUE'. I've had Windows 11 for a while now. Does it make any difference? Russ Marshall

Asked by southfork40 4 months ago

Last reply by cor-el 4 months ago

previous browser and tab history by date

My old 'Legion' laptop had my (I'd guess) open tabs history from late June! I now have a new laptop, and I logged into Firefox, and didn't see all history from June. I ne… (read more)

My old 'Legion' laptop had my (I'd guess) open tabs history from late June! I now have a new laptop, and I logged into Firefox, and didn't see all history from June. I need those 'previous' sessions... Where are They??

Asked by Kevin 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Weird message when using pocket

So, I've switched to Firefox as my main browser (I was using it before, but as a secondary option) and I've spotted this native extension called Pocket. When I pressed i… (read more)

So, I've switched to Firefox as my main browser (I was using it before, but as a secondary option) and I've spotted this native extension called Pocket.

When I pressed it, I was on YouTube Music already, so it automatically saved that url. Now, the reason of contacting support is more of concern than anything. When I pressed it, a weird message has been attached to it, so I am wondering why, as it is confusing to say the least. I've attached a screenshot with the saves, which also has the weird message and YouTube for comparison next to it.

Thanks.

Asked by 321093798057623 5 months ago

Last reply by TyDraniu 5 months ago

Can't copy some web site info

This has been going on for a long time - I, and others, can't copy info from some web sites - - CAN do so with Edge. Followed the instructions on google to fix but does … (read more)

This has been going on for a long time - I, and others, can't copy info from some web sites - - CAN do so with Edge.

Followed the instructions on google to fix but does not fix. And, yes, the box in my settings is checked.

Tks - jb

Asked by jim 4 months ago

Last reply by cor-el 4 months ago

some shades of white have purple tinge

Some shades of white have a purple tinge to them. The amazon logo, certain themes, and other websites are slightly purple. This is only an issue in firefox, not any other… (read more)

Some shades of white have a purple tinge to them. The amazon logo, certain themes, and other websites are slightly purple. This is only an issue in firefox, not any other program or browser.

Asked by dashgayhartdata 5 months ago

Last reply by Neil 1 week ago

Was working fine until it updated to 127.0.1 and now XUL error.

It worked well yesterday and then it updated to 127.0.1 and now i can not open it. I get XUL Runner not compatible. It is on a windows 10 computer. All my information b… (read more)

It worked well yesterday and then it updated to 127.0.1 and now i can not open it. I get XUL Runner not compatible. It is on a windows 10 computer.

All my information bookmarks and passwords, but I have no way to get to them, uninstalled and reinstalled, but the new one doesn't look like the old version, and none of my information is there. I have tried copying the profile folder from and pasting it in the folder. but still nothing. I have it set as default, but the new one wants to be default, so when I go to make it my default I have 2 Firefox to choose from along with chrome, and edge.

My other problem is I have been using Firefox for probably 20 plus years, so there is a lot of saved stuff, but not sure what my previous user name and log in was. I have downloaded and older version and of course i updated also. I have a Firefox that works now, but not the one with all of my information.

Sorry if this makes no sense, no really sure how to explain it differently.

Can some one please help me figure out how to get all my bookmarks and passwords back?

Thank you.

Asked by shtrdave 5 months ago

Last reply by cor-el 5 months ago