Firefox Community Forum

I am at a complete loss on this. A recent firefox update has shifted all my site logins and passwords elsewhere in mystery and impossible to recover nor find them. I tried "Restore bookmarks, passwords and data from an old Firefox profile" but the profile is simply not there and the instructions completely haywire. I have nothing on the profile page. What have you lot done to make this completely unusable for the small person ? I thought I was computer savvy but now firefox is making things unnecessarily invisible and over-complex.

Hello! Is it possible to recover older open tabs from a broken device that had sync activated? For a while they appeared in the hamburger menu in the top right, but now they suddenly disappeared, and under the "connected devices" I cannot click the device or anything. It went broken 2-3 months ago. Best wishes!

Firefox shutdown and updated automatically and now I have lost entire previous session, all tabs, and all bookmarks. I have reviewed all Firefox support to no avail. Nothing has worked.

For some reason firefox uninstalled on my computer, I genuinely do not know why. When reinstalling it, I have an old save from my backup of that morning (I have it setup that way). However, I do not remember this password whatsoever and I am freaking out a little bit since I have information on there and I am just trying to get it restored onto my account.

Any help would be appreciated.

I was using my web browser and I tried to load a pdf on word. The Mozilla asked me to sign in and all my bookmarks and history was gone. A VPN was up in the tip right hand corner appeared that I had never seen before. I have no idea how my original homepage disappeared and all my bookmarks with it.

After an unwanted and un-needed update, all my tabs closed and I can't find them again. Then after rolling the browser back to a previous version, now all of my bookmarks are gone. I want them back where are they on the hard drive.

yesterday i had all my stuff like every other day, and for some reason i randomly got logged out of alot of my accounts. Now i woke up this morning and the entire browser was reset. no bookmark shortcuts, no tab collections, all account locked out for no reason, what's going on?

I don't have any backup for this, and i didn't think i'd need it, because i'd never delete all ym data for no reason.

Is there even a way to get it back?

Subject: Urgent Complaint: Complete loss of passwords following browser update – Priority: High

Dear Support Team,

I am writing to you today to file an urgent complaint and to request immediate technical assistance.

Following today's update of your browser, I discovered that all passwords stored in my account have been deleted. As I strictly depend on this account and the stored credentials for my daily work, this loss of data constitutes a significant disruption.

My previous attempts to recover the data via standard recovery functions have unfortunately been unsuccessful.

I therefore request your immediate assistance in restoring my data. Ideally, a rollback of my profile to a backup state from this morning, February 25, 2026, at approximately 08:30 AM, is required to restore the state prior to the faulty update.

Please inform me immediately of the steps you are taking to resolve this issue. Due to the urgency of this matter, I look forward to your response within the next few hours.

Sincerely,

I'm using firefox in ubuntu. A couple of minutes ago Firefox crashed. I restarted to a completely new Firefox. All my tabs, extensions, saved passwords, etc. were gone. This happened to me a few weeks ago. That time I found a solution: find a back-up of the old profile and manually restore it. I tried to reproduce that solution this time, only to find that there are no back-ups at all of my previous session. Is there a solution to this problem?