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Need help getting all my data back!

I recently suffered a bug in my PC that led to me having to reinstall the OS. I am now trying to reclaim my session/bookmarks etc from Firefox but I'm not able to sign in… (read more)

I recently suffered a bug in my PC that led to me having to reinstall the OS. I am now trying to reclaim my session/bookmarks etc from Firefox but I'm not able to sign in on the browser. I'm able to sign in on a web page with my email, but no luck with the actual browser menu. The only option I'm seeing otherwise will be to reset my password, but that will seemingly delete years of important data that I only have on Firefox because I trust it!

Please help! Desperately trying to come up with a solution!

Asked by Cam 3 months ago

Last reply by khan jani 3 months ago

All Google URLs causing browser tab to crash

Every time I do something Google-related in my Firefox browser the tab crashes. It does the same whether it is the search engine, Google drive, G-mail, etc... I already e… (read more)

Every time I do something Google-related in my Firefox browser the tab crashes. It does the same whether it is the search engine, Google drive, G-mail, etc... I already ensured my browser is updated, to no avail.

Thank you!

Asked by Ana Montoya 3 months ago

Last reply by cor-el 3 months ago

Dragging and dropping files collapses and locks Firefox bookmarks menu

121.0.1 (64-bit) on Windows 10 Professional. I'm a Leo and like long walks on the beach. For months, I've experienced the Bookmarks menu collapsing (Bookmarks Toolbar, B… (read more)

121.0.1 (64-bit) on Windows 10 Professional. I'm a Leo and like long walks on the beach.

For months, I've experienced the Bookmarks menu collapsing (Bookmarks Toolbar, Bookmarks Menu, and Other Bookmarks headings appear but all bookmarks are just gone) and locking up (those headings cannot be opened and closed).

I have finally noticed that this happens when I am using Windows File Explorer to drag and drop files into my Google Drive opened with an entirely separate Google Chrome browser running concurrently with Firefox.

To be clear, I have Google Chrome and Explorer at the top of my desktop, with Firefox running behind them. When I drag a file from Windows Explorer over to the Google Chrome browser, the side bookmarks window in Firefox goes haywire. Close and reopening the bookmarks menu brings it back, but the issue remains.

Asked by iamwileecoyote 2 months ago

Last reply by cor-el 2 months ago

Access to coments section on vrious websites.

I have noticed that I am unable to access the comments section on the various web sites I visit. I am sure it's a settings issue, however I have not been able to find the… (read more)

I have noticed that I am unable to access the comments section on the various web sites I visit. I am sure it's a settings issue, however I have not been able to find the setting section. Any suggestions??

Asked by Don Clemens 2 months ago

Last reply by zeroknight 2 months ago

Unblocking websites

All of a sudden I can't open a certain website. I opened the website a few days ago with no problem and have been using the site for years. (I checked to see if the site … (read more)

All of a sudden I can't open a certain website. I opened the website a few days ago with no problem and have been using the site for years. (I checked to see if the site is down but it's not.) I googled how to unblock websites in Firefox and nothing I've tried works. I disabled Trackers for the website and I cleared my Cookies. I added the Firefox uBlock extension a few weeks ago to stop constant website popups (after I tried resetting Firefox) and I turned uBlock off for this certain website but I still can't access the website. I also installed Mozilla VPN last week. I'm using Firefox 122.0.1. What could be the problem?

Asked by grov10 2 months ago

Last reply by zeroknight 2 months ago

Video playback NY Times not working in v 122.0.1

Video playback NY Times not working in v 122.0.1 Got error message from NYT: Video playback is not supported in your current browser TO view NYTimes video please upgrad… (read more)

Video playback NY Times not working in v 122.0.1

Got error message from NYT: Video playback is not supported in your current browser TO view NYTimes video please upgrade your browser to the latest version

Asked by William Colmers 2 months ago

Last reply by zeroknight 2 months ago

Constant crashes

Firefox keeps crashing randomly, sometimes at startup, and sometimes just in the middle of a session. Sometimes just one tab will crash, and other times it'll be the enti… (read more)

Firefox keeps crashing randomly, sometimes at startup, and sometimes just in the middle of a session. Sometimes just one tab will crash, and other times it'll be the entire browser. I ran it in troubleshoot mode and it still crashed, so it's not caused by an extension or anything. It never used to do this before and I don't understand what's causing this issue.

Asked by Roy the Longest Boy 2 months ago

Last reply by zeroknight 2 months ago

Outlook mail problem

‘I can't receive outlook mail today using Firefox. I receive message header but when I open it there's no message data. It works fine in Chrome. I can't forward a message… (read more)

‘I can't receive outlook mail today using Firefox. I receive message header but when I open it there's no message data. It works fine in Chrome. I can't forward a message it fails to connect to the server. When I try to delete messages it doesn't remove the item. Any suggestions?

Asked by jstegura 2 months ago

Last reply by zeroknight 2 months ago

Email access problem

Just within the past few days, Firefox no longer allows me desktop computer access to my email account with wowway.com. However, both Chrome and Edge do. WOW's customer s… (read more)

Just within the past few days, Firefox no longer allows me desktop computer access to my email account with wowway.com. However, both Chrome and Edge do. WOW's customer support person said that Firefox is causing the problem. I really like Firefox and hope that this issue can be resolved. Thank you. Clare Abt

Asked by cabt 1 month ago

Last reply by cor-el 1 month ago

Posting comments

Firefox will not allow my to post comments on Yahoo. I have no issues with Chrome or Safari. I get the following error message: Your comment failed to publish. Retry … (read more)

Firefox will not allow my to post comments on Yahoo. I have no issues with Chrome or Safari. I get the following error message: Your comment failed to publish. Retry

Asked by V G 1 month ago

Last reply by Muhammad Safdar 3 weeks ago

Firefox automatic updating

Ok. The update downloaded 2 1/2 days ago. I've used Firefox since that download. It didn't install until now. 2 1/2 days later. Why the long delay? And why don't you … (read more)

Ok. The update downloaded 2 1/2 days ago. I've used Firefox since that download. It didn't install until now. 2 1/2 days later. Why the long delay? And why don't you have something show up in the banner or toolbar that designates that an upload to Firefox is happening? Now, we all have to guess why Firefox is behaving slow and erratic, close and re-open, and check for version.

Asked by steveaaayyy 3 months ago

Last reply by user75936209463636981919672261829024851314 3 months ago