Firefox Community Forum

Hello, I installed the Firefox 158.8 update on my iMac (macOS Sequoia 15.8.1) today. All websites are working as usual, except for Amazon Prime Video; it loads once and then freezes. I can't perform any actions on the page—everything remains unresponsive. I can't enter a different URL in the address bar or reload the page, either. The only thing I can do is close the page. I’ve cleared the cache and disabled ad blockers, but nothing changes. Strangely, this doesn't happen with Firefox on my MacBook. What could the problem be?

regards Burkhard

Until recent updates gmail worked normally but over the last several updates the screen is now impossible to read. In Safari gmail is still readable, This seems like a settings problem or a bug. Does anyone know if others are having the same problem or how to try to fix it,, or report it?

Firefox freezes some seconds or some minute after I open the program, I end task and wait to reopen the program, opening up the program it continues to freeze. I've reset firefox multiple times, cleared cache & webdata, completly uninstalled FF and reinstalled it, doesn't solve it. Starting firefox in troubleshooting mode also freezes and hangs. After end tasking firefox multiple times it eventually stops freezing but during the next day when I open the browser the issue returns, The same goes after I reinstalled it after uninstalling it, works for the rest of the day but the next day the issue returns. Background: I switched from chrome to Firefox some months ago and imported webdata from chrome to FF.

I have the notification that Firefox is being controlled by my organization and there isn't one. When I checked into it, what is listed is that Nord WANTS to install "NordVPN CyberSec.cer". I switched VPNs months ago, too. I went in and deleted it wherever you do that, but it hasn't updated in this area so it's still affecting my account. I need to update my email and it won't allow me to, for example. How can a certificate that hasn't been installed and for which even that request has been deleted, do this? And what can I do to get rid of it? Thanks!

The CGNAT (RFC6598, 100.64.0.0/10) address space is currently included as part of the local network. I need to exclude this space from being considered "local", as I need CGNAT to not be blocked, but the standard RFC1918 addresses do need to be blocked.

I have attempted to put just the RFC1918 addresses into network.lna.address_space.private.override, but that didn't have any affect, and putting the CGNAT into the network.lna.address_space.public.override didn't work either. I cannot find documentation on these fields so I have no clue how to use them.

And by put them in, I put in standard CIDR notation, comma delimited, so: 192.168.0.0/16,172.16.0.0/12,10.0.0.0/8.

This problem is encountered with Firefox 157.0.1 (aarch64) under MacOS.

The best solution would be for there to be an option in the standard preferences panel to exclude CGNAT from being considered local, as I think many home users are using the RFC1918, and not the CGNAT space.

Thank you for your help.

Since Firefox updated to 158.0 today, I can no longer drag images or screenshots from my desktop into web pages (Claude, ChatGPT, etc.). It worked fine on 157.0.1. Still broken in Troubleshoot Mode, so it’s not an extension. Pasting and the upload button still work. macOS, Apple Silicon.

Hi - My mozilla email is tied to my old work email, i.e. a company I left in 2018. That company has long since folded. I never added a secondary email. I'm now trying to use features like the VPN etc but need to sign in to do so. Despite being signed in on mozilla(and remaining that way since 2018 across two laptop transitions) it still wants to send me a code to the old work email which is defunct and no longer active. It's kind of an even bigger problem because now I have to remember to navigate to this here forum since I won't get email notifications that someone replied! :)

What do I do? Is there anything I *CAN* do or am I S-O-L as they say? Again, the gold is just to switch out the primary email for my current, working, personal gmail lol

Many thanks.

Dear Mozilla Firefox Support Team, I am experiencing an ongoing issue with Firefox's weather widget on my Mac. The widget continues to display Fredericksburg instead of New York City, where I am located. When I attempt to change the location by entering "New York," "New York, NY," or ZIP code "10032," Firefox does not display any matching locations. The only available option is "Use current location." I am using Firefox version 157.0.1 (64-bit), and the browser is up to date. Troubleshooting steps already completed: 1. Restarted Firefox several times. 2. Disabled and re-enabled the weather widget. 3. Enabled macOS Location Services specifically for Firefox. 4. Verified that browser.newtabpage.activity-stream.weather.locationSearchEnabled is set to true. 5. Confirmed that Firefox's built-in VPN is disabled. 6. Successfully changed AccuWeather's location to New York. 7. Confirmed that Safari and Microsoft Edge recognize New York. Despite these steps, Firefox continues to display Fredericksburg. More recently, the widget has also displayed the error message: "Weather data is not available right now." My network uses Firewalla with ProtonVPN. I would prefer to maintain my current security configuration. Could you please explain how to reset or manually change Firefox's weather widget location to New York City and restore accurate weather information? Thank you for your assistance.

I've followed all of Firefox's suggestions for translating web pages without success. (I have the latest version of Firefox.) No translation panel automatically opens when I visit a page in French. I have no translation icon in the tool bar to click, and "translate page" doesn't appear in any Firefox drop-down menus. No translation options appear when I right click on the web page. Any suggestions?

Can you please change back tabs to how they used to be before update 157?

The new gradient is horrible / super annoying - feels cluttered - the focus should just be on the content (favicon and tab name). Seriously considering switching to chrome because of this.

I've used extensions etc. to change this but nothing works. It's not even defaulting to the last folder saved in. Instead it stubbornly keeps using an odd folder I never selected for this purpose.

I am trying to sync my account from my Mac to my phone but it's asking for the code from my authenticator. I do not have Mozilla set up in my authenticator. How do I get the scan?

After my macbook pro (Sequoia 15.7.7) restarted, every tab in both of my open Firefox windows were moved to a *tab group in a single window.* The tab group's name is the date—e.g., "2026-10-11 10:50 *". Right-click + `ungroup tabs` does nothing. If I open a new window, it automatically has a tab open in a tab group with a similar name. I can't move tabs into new tab groups. I hate this. I've lost all my previous tab groups, which I use to organize my work and hobbies, and now that's all gone. I've experienced this on TWO macbook pros. I also have a Windows 10 desktop, but that continues to work as expected.

Months ago, I disabled all AI features, and, and so in `about:config`, I can observe that `browser.tabs.groups.smart.*` are all set to false. I also just tried setting `browser.tabs.groups.enabled` to false, but it had no effect.

The access to the email I used to sign up for my Mozilla account was revoked without warning earlier this year. I can't change the email address because it insists on sending an authentication code to the email address that no longer exists. There doesn't appear to be a way around this.