Showing questions tagged: Show all questions
  • Archived

Firefox becomes unresponsive after clicking on textboxes in secondary windows such as the print menu and save menu

I am on the latest Firefox (62.0.2) and macOS Mojave. Whenever I open the Firefox print or save menu, or any similar menu, and try to interact with a textbox, the entire … (read more)

I am on the latest Firefox (62.0.2) and macOS Mojave. Whenever I open the Firefox print or save menu, or any similar menu, and try to interact with a textbox, the entire browser becomes unresponsive and I have no choice but to force quit. I have used Firefox before but not very recently so I do not know if this is a recent issue or if it has always existed. I do not have any add-ons or themes installed. I tried Firefox 61and the issue still exists. I'm now thinking it could be an issue with my computer. Any help is greatly appreciated, thank you.

Asked by smsapiro21 1 year ago

Last reply by philipp 1 year ago

  • Archived

How do I get the logs from the browser to send to Mozilla when I can't open the browser?

If I leave the auto download or update feature on it does it, then it won't start after update. I have to fully uninstall the app then re-install it. How do I get the log… (read more)

If I leave the auto download or update feature on it does it, then it won't start after update. I have to fully uninstall the app then re-install it. How do I get the logs from the browser to send to Mozilla when I can't open the browser?

Asked by tyrell_wellick 1 year ago

Last reply by FFus3r 1 year ago

  • Archived

Firefox crashes

Hi, my Firefox has been crashing all day. Every time I click to restart it after a crash and then restore my session it crashes again or freezes and lets the rainbow spin… (read more)

Hi, my Firefox has been crashing all day. Every time I click to restart it after a crash and then restore my session it crashes again or freezes and lets the rainbow spinning circle spin forever. I have restarted my computer multiple times, updated my computer software and even deleted and re-downloaded Firefox, but nothing has helped. All of the solutions on the website so far have required me to have access to a Firefox window to figure out what is going wrong, which I do not have. Any advice will be welcomed. Thank you.

Asked by sarcherk 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

'Profile is inaccessible or missing' I've tried renaming profiles.ini and the folder but still doesn't work.

I got this error message and used this article: http://kb.mozillazine.org/Profile_cannot_be_loaded It still doesn't seem to work and comes up with the same error. Please … (read more)

I got this error message and used this article: http://kb.mozillazine.org/Profile_cannot_be_loaded

It still doesn't seem to work and comes up with the same error. Please help.

Asked by whatever12 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox crashes

Ever since I updated my firefox to the newest version, it constantly crashes. I've tried putting it in safe mode and restarting it with the add-ons disabled and it contin… (read more)

Ever since I updated my firefox to the newest version, it constantly crashes. I've tried putting it in safe mode and restarting it with the add-ons disabled and it continues to crash. I also tried uninstalling it and reinstalling it but no luck.

My report ID is bp-36977277-e0e5-45d1-abdc-bc8b70181230

Asked by abmartinez94 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

FF freezes shortly after starting—even in safe mode, even after clearing cache

FF has been freezing EVERY single time I attempt to use it, even since I started using it in safe mode, and after I cleared the cache. It freezes a few minutes after open… (read more)

FF has been freezing EVERY single time I attempt to use it, even since I started using it in safe mode, and after I cleared the cache.

It freezes a few minutes after opening, and freezes my Mac as well. Takes at least 5 minutes before it unfreezes. I am not getting crash reports. I think this started right after the latest update.

Asked by Mickey 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Hi, My Firefox can't quit on Macbook Pro iOSX Mojave

I install the lasted Firefox on my macbookpro iOSX Mojave. Firefox worked well after 10 minutes and freeze. I tried to quit Firefox but not worked (using force quit, ter… (read more)

I install the lasted Firefox on my macbookpro iOSX Mojave. Firefox worked well after 10 minutes and freeze. I tried to quit Firefox but not worked (using force quit, terminal...) Just turn off macbook and turn on again then Firefox worked. But after that the problem still there. Thanks

Asked by Thedorus 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox crashes on Mac OS Mojave 10.14.16

Hi, I have the latest version of Firefox (68.0.2) and it crashes every time I run it on my Mac (Mojave 10.14.16). It does that in normal mode as well as in safe mode. I t… (read more)

Hi, I have the latest version of Firefox (68.0.2) and it crashes every time I run it on my Mac (Mojave 10.14.16). It does that in normal mode as well as in safe mode. I tried refreshing Firefox as well, but the problem continues. I also tried downgrading, no change. I would be glad for any ideas, as I have been using Firefox since like 2007 and I really don not want to change to another browser. Thanks.

Latest submitted Crash ID: bp-60c9cff9-08d0-4dea-bbd7-3d1fb0190825

Asked by Frantisek 10 months ago

Last reply by FredMcD 10 months ago

  • Archived

soa2day.com keeps on opening a page which disappears within seconds. how can I stop this

Many time a day, a tab opens and loads a page from soap2day.com. I have tried to block this without success. Why does it happen, what kind of info is soap2day.com retriev… (read more)

Many time a day, a tab opens and loads a page from soap2day.com. I have tried to block this without success. Why does it happen, what kind of info is soap2day.com retrieving and how can I stop this altogether?

Asked by ygabs 10 months ago

Last reply by FredMcD 10 months ago

  • Archived

Can't open Firefox isn't showing any message when I press the logo. I have previously used Firefox but once it stopped opening.

I use a Mac OS X and when I press the logo it won't even show a sign of opening. It bounces and closes again and I don't know why. I've tried to follow your steps but it … (read more)

I use a Mac OS X and when I press the logo it won't even show a sign of opening. It bounces and closes again and I don't know why. I've tried to follow your steps but it hasn't worked out.

Asked by siar261202 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

[Mac OS Mojave] Firefox crashes suddenly every time i use the keyboard

Firefox crashes suddenly every time i use the keyboard to copy, paste, close a tab, ecc. Removed software + related data, reinstalled from scratch, but same! Tested also… (read more)

Firefox crashes suddenly every time i use the keyboard to copy, paste, close a tab, ecc. Removed software + related data, reinstalled from scratch, but same! Tested also in safe mode, but same. Please, anybody have faced/solved a similar issue?

Asked by z 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

sub-pages from our nextdoor webpage do not display, watching the ststus in the lower right looks lime the should load and display. this is on my Macbook

On our Nextdoor webpage https://nextdoor.com/ (social media type), sub-pages do not display. The main page loads, but the links I click do not. I see the status in the lo… (read more)

On our Nextdoor webpage https://nextdoor.com/ (social media type), sub-pages do not display. The main page loads, but the links I click do not. I see the status in the lower left looking like it is loading, but it does not display. This happens on my Macbook Pro , bit works fine on my iMac and in Safari on my MacBook Pro. What setting is messed up? If I go to other sites, it works just fine?

Asked by decmcinco 7 months ago

Last reply by FredMcD 6 months ago

Firefox crashes

Hello! My Firefox tabs crash constantly since I got a new computer. I have tried all the suggestions I can find in the forums. I did try downloading Firefox for enterpris… (read more)

Hello! My Firefox tabs crash constantly since I got a new computer. I have tried all the suggestions I can find in the forums. I did try downloading Firefox for enterprise but I could not figure out how to get it up and running, it seemingly installed, but Firefox seems to be the same. My new (to me) computer is a MacBook Pro 13" mid 2012 if that has anything to do with it. I have Parallels installed on my computer for the first time, if that might have anything to do with it. I have not had the problem with Firefox crashing within the Virtual Machine, though. Here is the latest submitted crash report: bp-f70bd533-3d22-4cd6-9f39-498920200121 Thank you for any insights and help!

Asked by hbschofield 5 months ago

Last reply by FredMcD 4 months ago