Firefox Community Forum

I run Firefox under Linux Mint. Both are always update to the latest level. Over the past 1 to 1.5 years, across updates to both Firefox and Mint and multiple 'clean' installs of Firefox, I have experienced many crashes from Firefox per week. Sometimes there will be as many as 5 per day, but never less than one per day. During the same period I have also been running Vivaldi; it has not crashed once in that time. Now I have to do something. If there is a simple way to perform 'problem source identification', that is within my capability, I would be grateful for advice. If there is not, then clearly I will have to un-install Firefox.

As far as I can tell both of these browsers run with just 1 add-on/extension: uBlock Origin. Disabling this extension in Firefox does not stop Firefox from crashing.

I have been using Linux Mint 21+ since May of 2023. At that time I set all the Firefox preferences settings to what I've always set them to in the past, and have run Firefox with them ever since then. Now, about 3-4 weeks ago, I started Firefox and it came up with ONLY blue lines of text (not graphically). My Firefox homepage is "isp.netscape.com". I've waited until now to report the problem, since I was hoping that later Firefox updates would fix itself, but this did not occur with the 3-5 Firefox recent updates.

Originally, I posted the problem to the Linux Mint forums with the following title under SOFTWARE & APPLICATIONS: Firefox browser no longer graphical but only lines of blue text

Somebody there advised me to start Firefox in safe mode, which I did with this command in the terminal: firefox -safe-mode

and to my surprise, Firefox then came up graphically once again. However, going through the Firefox preferences and setting them one at a time, I came to what is causing the problem. Setting PRIVACY & SECURITY -> BROWSER PRIVACY -> HISTORY: "Remember History" to "Never Remember History" forces Firefox to reboot and when it comes up it came up with only blue lines of text, and not graphically.

One responder to my post on Linux Mint forums stated that it was also a problem with her on Windows 11. So, this is not a Linux Mint, or Windows 11 issue, but a Firefox issue. Mozilla made some change to Firefox back 4-5 weeks now that all of a sudden made Firefox come up in blue lines of text, and I changed nothing with Firefox since started with Linux Mint 21.3 1.5 years ago. I will add though, that ONLY my Firefox homepage (listed above) is the only page that is affected by this, every other website I visit comes up graphically.

What's UP?

Ron

Below I've listed all my Firefox preferences settings, in case you need to see them:

Set Firefox Preferences (May 22, 2023)

- General

   Startup
     Uncheck "Open previous windows and tabs"
     Check "Always check if firefox is your default browser"
   Tabs
     Uncheck "Ctrl-Tab cycles through tabs in recently used order"
     Check "Open links in tabs instead of new windows"
     Check "When you open a link, image or media in a new tab, switch to it
           immediately"
     Uncheck "Confirm before closing multiple tabs"
     Uncheck "Confirm before quitting with CTRL+Q"
   Language And Appearance
     Website Appearance
       Click Automatic
     Colors
       Do nothing
     Fonts
       Default Font: "Default (DeJaVu Serif)"
       Size: 16
     Zoom
       Default zoom: 100%
       Uncheck "Zoom text only"
     Language
       English (US)
       Check "Check your spelling as you type"
   Files And Applications
     Downloads
       Click "Save files to:" /media/Linux-BU-HD/Downloads
       Uncheck "Always ask you where to save files"
     Applications
       Change action to "Save File" for all listed under "Content Type"
       Click "Save files"
       Check "Play DRM-controlled content"
   Performance
     Check "Use recommended performance settings"
   Browsing
     Check "Use autoscrolling"
     Uncheck "Use smooth scrolling"    Network Settings
     Do nothing

- Home

   New Windows And Tabs
     Homepage & new windows: Custom URLs...
                             http://isp.netscape.com
     New tabs: Blank Page
   Firefox Home Content
     Uncheck "Web Search"
     Uncheck Shortcuts
     Uncheck "Recommended by Pocket"
     Uncheck "Recent activity"
     Uncheck "Snippets"

- Search

   Search Bar
     Click "Use the address bar for search and navigation"
   Default Search Engine
     Click Google
   Search Suggestions
     Uncheck "Provide search suggestions"
   Search Shortcuts
     NOTE: Click each item individually and then click remove, but not all
           items can be removed

- Privacy & Security

   Browser Privacy
     Click Standard
     Click Always to "Send websites a 'Do Not Track' signal that you don't
             want to be tracked"
   Cookies And Site Data
     Check "Delete cookies and site data when Firefox is closed"
   Logins And Passwords
     Uncheck "Ask to save logins and passwords for websites"
     Check "Show alerts about passwords for breached websites"
     Uncheck "Use a primary password"
   Forms And Autofill
     Uncheck "Autofill addresses"
     Uncheck "Autofill credit cards"
   History
     Fire Will: "Never remember history"
     NOTE: The above requires you to restart firefox
   Address Bar - Firefox Suggest
     Uncheck "Browsing history"
     Uncheck Bookmarks
     Uncheck "Open tabs"
     Uncheck Shortcuts
     Uncheck "Search engines
     Turn Off "Suggestions from the web"
     Turn Off "Suggestions from sponsors"
     Turn Off "Improve the firefox suggest experience"
   Permissions
     Check "Block pop-up windows"
     Check "Warn you when websites try to install add-ons"
   Firefox Data Collection And Use
     Uncheck "Allow Firefox to send technical & interaction data to Mozilla"
     Uncheck "Allow Firefox to install and run studies"
     Uncheck "Allow Firefox to send backlogged crash reports on your behalf"
   Security
     Deceptive Content And Dangerous Software Protection
       Check "Block dangerous and deceptive content"
       Check "Block dangerous downloads"
       Check "Warn you about unwanted and uncommon software"
     Certificates
       Check "Query OCSP responder servers to confirm the current validity
             of certificates"
     HTTPS-ONLY Mode
       Click "Don't enable HTTPS-ONLY mode"

- Sync

   Do nothing

- More From Mozilla

   Do nothing
     Check "Always show scrollbars"
     Uncheck "Always use the cursor keys to navigate within pages"
     Uncheck "Search for text when you start typing"
     Uncheck "Enable picture-in-picture video controls"
     Uncheck "Control media via keyboard, headset or virtual interface"
     Uncheck "Recommend extensions as you browse"

Running Linux Mint 22 on Dell desktop. On bootup, no bookmarks and message with link to restore them. Restarting computer sometimes works after multiple tries but often does not, currently on FF 138.0.3 but this problem has come up on several previous versions of Mint as well as FF. Now more frequent. No security or other software apps have been added or changed.

The last time I got the bookmarks to show I used the FF Save Bookmarks function to save them to a stick. That file shows on the stick as a .json file. Mozilla's choice, not mine. Manage Bookmarks in the hamburger menu generates a pop-up "Library" that will not access the .json file.

installed mint 22 and my sound does not work, in you tube see videos good but no sound i think its a driver issue, but i am new to linux trying to fix. any help is good.

i am having problems to install firefox 135.0 on linux mint 19.3 and if can get instructions that work looked on internet i havent found help there is there a sure fire way to solve this problem ?

I was trying to go to ssa.gov, today, and hit the button to login. When I did that, I got a 400 page saying: Bad Request

Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit.

I have done this before, and it worked. To test if it was a problem with the web page or the browser, I did it from another browser (Brave), and it loaded fine. Is Firefox sending a bad request? Is this something you can fix.

I am using Mozilla Firefox for Linux Mint 137.0.1 (64 bit).

On updating to linux mint 22.3 - cannot type anything in firefox in address box, search and primary password or anywhere else within firefox - have uninstalled & reinstalled but nothing happens

I use tiling for my windows. After minimizing and then restoring the windows, the tab bar is no longer displayed. If I don't tile the windows, this error doesn't occur. I'm using the latest version of Mint Cinnamon. This error also occurred in debug mode.

$ wmctrl -m Name: Mutter (Muffin) Class: N/A PID: N/A Window manager's "showing the desktop" mode: OFF

I'm using Linux Mint cinnamon 22 and have the latest version of Firefox installed or updated from the app updates. Firefox was already installed and is my preferred browser. But i have the problem when i go to the settings page i see a message on top (picture attached with this post) that says "Your browser is manged by your organization".

Which is simply not true. This is my personal laptop and it belongs to me. I see an answer from Linux mint devs that they will take it up with Mozilla. But that was three years ago. Can this message be ignored or is it still the case? For peace of mind, how do i verify that something is not managing my device?

older post on this topic : https://support.mozilla.org/bm/questions/1366242 Operating system: Linux Mint 22.1 Cinnamon System: HP Envy 15t k100 personal laptop

I'm attempting to sync my account between a Windows host and a Linux host. Logging into my account on Linux brings up a "Authorize this sign-in" window that demands entry of a 7-char "Authorization Code" (not the same as a six-digit authentication code) which is emailed to me. After entering the authorization code, a window appears stating "Bad request - Something went wrong. Please close this tab and try again." This happens consistently, and only on the Linux host. Firefox 134.0.2 mint-001 1.0. Linux Mint 22.1. Any ideas about what went wrong?

Running Linux Mint 22 and FF 138.0.3. Normal practice is to leave 2 or 3 FF windows open on shutdown so the same windows and tabs will re-open on future boot-ups when opening FF. In the last several versions of FF as well as of the OS, those tabs appear on boot but display random text within a random tab for a given window. Also, the highlighted icon in the tray does not match the window that has opened. If I click and re-click the tray icons, they eventually display as expected.

When I attempt to use Firefox autofill for address/credit card/etc, Linux will prompt for Root password. After entering root password, everything freezes. I have no access to mouse or keyboard and my entire OS become unresponsive. Besides the hangup, my firefox tabs randomly crash as well with the following bug tag: https://crash-stats.mozilla.org/report/index/3020d645-af46-4821-bbfc-e4d680250213. I don't know if the two are related, but both eventually lead my my OS freezing with only hard power down. Every time I try to use autofill, it freezes my OS. I can keep replicating the issue.

Specs:

Linux Mint 21.3 x86_64

Kernal 6.12.13-x64v3-xanmod1

Cinnamon 6.0.4

CPU: AMD Ryzen 5 3600X

GPU: AMD ATI Radeon RX 5600

RAM: TridentZ Neo 64GB

Hello,

I just installed a new version of Linux Mint (Zara) and all is right with Firefox, except the screenshot who doesn't work. The buttons "Capture the visible area" and "Capture the entire page" don't work. The additional tool in the toolbar doesn't work. What can i do, please? Thanks for your answer. Pierre

Installed Firefox 138.0+Linuxmint1+Virginia as an update on my Linux mint computers, and now the bookmark toolbar is gone. I have right clicked the menu bar and set Bookmark toolbar to "always show", but it does not show. I have gone into settings as well. What did version 138.0 do with my bookmark toolbar?

This is happening more frequently. sometimes clicking links works but the cursor will not respond if i hover over the new tab button. To continue I have to select a new firefox window, The unresponsive window remains in error even when a new working window is active.

Hello All,

I noticed that while YouTube videos play with no problems (despite those videos not starting automatically if I open them in a new tab) YouTube Music does not play anything at all. If I open it on my Android Smartphone it works like a charm, but on desktop Firefox nothing.

I'm using Linux Mint 22.3 - Cinnamon 64-bit Kernel 6.17.0-19-generic Desktop Environment: Cinnamon 6.6.7

I installed the ffmpeg codec package Cleared cookies and data for YouTube I did some research on my own and enabled in about:config "media.ffmpeg.vaapi.enabled set to False" Enabled in settings Play DRM protected content Disabled using Hardware acceleration Also PulseAudio is installed

Thank you in advance to anyone who can help me understand what's happening

I have a profil i didn't use since 22 days because computer issues

I need to retrieve ALL my tabs from this device For some issues i could'nt to it all before.

Now, i can see in my firefox profil pge, the profil exist. But if i go to my firefox installed in my new computer, i don't see THIS firefox device with ALL my VERY IMPORTANT tabs.

Is there any way to retrieve them ?

firefox from linux mint 22.3

thx

1. 1. 1. 🔷 **Issue Summary:**

While using Firefox under normal conditions, the system **freezes completely** at random times. The desktop environment becomes unresponsive, requiring a hard reboot to recover. The issue typically occurs during heavier browsing sessions (e.g., video playback or graphics-heavy websites).

System logs (`dmesg` and `journalctl`) show **AMDGPU virtual memory protection faults**, indicating a GPU-related issue triggered during Firefox usage.

---

1. 1. 1. 🔷 **Log Snippet:**

```text amdgpu 0000:03:00.0: amdgpu: VM_L2_PROTECTION_FAULT_STATUS:0x00641051 Faulty UTCL2 client ID: TCP (0x8) PERMISSION_FAULTS: 0x5 [gfxhub0] retry page fault (src_id:0 ring:0 vmid:6 pasid:32776, for process RDD Process pid XXXX thread firefox-bi:cs0 pid XXXX) ring gfx_low timeout, but soft recovered ```

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1. 1. 1. 🔷 **System Information:**

• **OS:** Linux Mint 22.1 x86\_64 (based on Ubuntu)
• **Kernel:** (e.g., `5.15.0-xxx-generic`) ← *replace with actual kernel version*
• **CPU:** AMD Ryzen 7 5700U with Radeon Graphics
• **GPU:** AMD ATI 03:00.0 Lucienne (integrated)
• **Firefox Version:** (e.g., 126.0) ← *replace with actual version*

---

1. 1. 1. 🔷 **Steps to Reproduce:**

1. Open Firefox and browse modern websites (YouTube, media-rich content). 2. Use the browser for several minutes (random trigger). 3. Suddenly, the system UI becomes frozen and unusable. 4. Logs show AMDGPU VM fault and `gfx ring timeout`.

---

1. 1. 1. 🔷 **Expected Behavior:**

System should remain stable during normal browser usage, especially with an officially supported AMD APU.

---

1. 1. 1. 🔷 **Actual Behavior:**

GPU driver crashes causing total system freeze, likely triggered by hardware acceleration and memory permission faults inside the amdgpu driver stack.