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Installing Firefox MacBook Air problem

My Firefox got corrupted while I was in Mexico. Now I am back in US and trying to download Firefox. Error message in Safari that says "cannot create folder." What can I d… (read more)

My Firefox got corrupted while I was in Mexico. Now I am back in US and trying to download Firefox. Error message in Safari that says "cannot create folder." What can I do to fix?

Asked by mdergosits 2 months ago

Install failing on Windows 11 Pro with ARM CPU

I am trying to install firefox on my new work laptop. The OS is Windows 11 Pro. It came with an ARM CPU. Specifically: Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) O… (read more)

I am trying to install firefox on my new work laptop. The OS is Windows 11 Pro. It came with an ARM CPU. Specifically: Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) CPU. Everytime I try and install Firefox, which is probably over 10 tries by now, it fails with generic errors. I have tried cleaning everything Firefox related off the PC before subsequent attempts and still get the same errors. I am including a screenshot of what I see shortly after starting the install process.

Asked by mdodge 3 months ago

Last reply by James (On Leave) 3 months ago

  • Locked

Installation of Firefox Linux direct from Mozilla repository failes

duplicate of /questions/1495342 thread I try to install Firefox directly from the Mozilla repository. For that, I read the article "Install Firefox on Linux" and follow… (read more)

duplicate of /questions/1495342 thread

I try to install Firefox directly from the Mozilla repository.

For that, I read the article "Install Firefox on Linux" and followed the install instructions in first chapter "Debian-based distributions" step-by-step. (article https://support.mozilla.org/en-US/kb/install-firefox-linux)

Unfortunately, with every attempt to install Firefox, the Firefox LinuxMint (Ubundu) package will be still installed. The command to priorise the Mozilla repository seems to have no influenace.

How can I prevent/avoid using the LinuxMint/Ubundu repository? I wan't to install and update Firefox direct from Mozilla source.

I'm using Linux Mint 22.1 Xia base (Ubuntu 24.04 noble)

Asked by Herzi-Linners 4 months ago

Last reply by Herzi-Linners 4 months ago

The prompt './firefox&' indicates that the binary file cannot be executed; Executable file format error

This article:https://support.mozilla.org/kb/install-firefox-linux. I want to install Firefox offline or use the deb package directly. My system is arm64. … (read more)

This article:https://support.mozilla.org/kb/install-firefox-linux. I want to install Firefox offline or use the deb package directly. My system is arm64.

Asked by ru code 4 months ago

Last reply by James (On Leave) 4 months ago

Firefox not working on new iMac

I want to download and install Firefox on my new iMac. As administrator it downloads but the instellation won't run. As a user it downloads and I can move the icon into t… (read more)

I want to download and install Firefox on my new iMac. As administrator it downloads but the instellation won't run. As a user it downloads and I can move the icon into the application folder. Firefox then opens but it won't run. Everything is frozen. What is going on??

Asked by 8s9yqh4z5t 4 months ago

Last reply by James (On Leave) 4 months ago

  • Solved

Trying to diagnose Firefox issues.

Hi, I have been experiencing issues lately with Firefox. Attempting to install it often comes up with errors suggesting file corruption but I eventually got it to install… (read more)

Hi, I have been experiencing issues lately with Firefox. Attempting to install it often comes up with errors suggesting file corruption but I eventually got it to install. However, now it crashes as soon as I open it and in the past before a system reboot on my PC, Firefox tabs crashed very often. I'm trying to diagnose the issue. I have completely uninstalled and reinstalled Firefox multiple times.

As my laptop is currently experiencing other issues, if there's a specific driver that is causing trouble, it'd be great to figure out what's wrong and what is causing Firefox to not function.

My specs are: Asus Rog Strix G614JIR - (GPU: 4070RTX, CPU: IntelCore i9, SSD 1TB, 32GB RAM).

I have attached the most recent crash. Any help is much appreciated. Thanks.

Asked by Collin Grey 5 months ago

Answered by TyDraniu 5 months ago

Firefox.exe shortcut no longer working for some reason

Hi, just tried to access Firefox via an existing PC desktop short cut and it said "The item "firefox.exe that this shortcut refers to has been changed or moved, so this s… (read more)

Hi, just tried to access Firefox via an existing PC desktop short cut and it said "The item "firefox.exe that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly. Do you want to delete this shortcut?" Not sure why it's suddenly done this.Should I delete the app via "Add remove" and re-install.

Asked by tonyrea15 5 months ago

Last reply by ventolinmx 5 months ago

Firefox won't install on windows 11 23H2 after update.

After installing update for Windows 11 23H2, Firefox would run but could not display pages. I tried re-installing Firefox with the online installer but it can't complete … (read more)

After installing update for Windows 11 23H2, Firefox would run but could not display pages. I tried re-installing Firefox with the online installer but it can't complete the installation and no Firefox.exe can't be found. I then tried downloading and installing the offline version. The installation appears to complete but Firefox doesn't launch and Firefox.Exe can't be found in C:/Program File/Mozilla/.

Asked by Ken Fowler 5 months ago

Last reply by Ken Fowler 5 months ago

sha hash doesn't match

Due to a technical issue, I've deleted Firefox and re-downloaded it. However, the SHA hash doesn't match. shasum -a 256 [path]/Firefox 134.0.2.dmg shows a hash of: c87ea… (read more)

Due to a technical issue, I've deleted Firefox and re-downloaded it. However, the SHA hash doesn't match. shasum -a 256 [path]/Firefox 134.0.2.dmg shows a hash of:

c87eade89ddf5d1996766840809b5d415d91ecb696326b4f1f92210200978d21

but that hash doesn't show anywhere on https://releases.mozilla.org/pub/firefox/releases/134.0.2/SHA256SUMS

mac/en-US/Firefox 134.0.2.dmg shows a SHA sum of:

7832a8d1e1a13322dec1b52d32e1e64d2b6254de8348575f2d22af4975d56a85

which is completely different.

I re-downloaded it, this time from https://www.mozilla.org/en-US/firefox/all/desktop-release/osx/en-US/, and this time the SHA sum is:

47e1c3b84e79d331842ccf994be56cd423126eaca6acfd1664d668cf48f98de0

which is yet different, and is also not found on https://releases.mozilla.org/pub/firefox/releases/134.0.2/SHA256SUMS

What's going on? Why can't I get a matching SHA sum?

Asked by cbelov 5 months ago

Last reply by cbelov 5 months ago