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I am not able to start firefox after the latest upgrade

I tried starting firefox 57 in safe mode and while there is some activity, the browser does not open as it normally should. I have attached a screenshot of what I see - w… (read more)

I tried starting firefox 57 in safe mode and while there is some activity, the browser does not open as it normally should. I have attached a screenshot of what I see - where do I go from here. This is in safe mode.

Asked by ppulickal 3 years ago

Answered by FredMcD 3 years ago

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Why does Firefox like to freeze on me?

I have been having an issue with Firefox freezing "sporadically" on my PC. In a nutshell, Firefox freezes typically once per boot-up cycle. By freeze, I mean that my whol… (read more)

I have been having an issue with Firefox freezing "sporadically" on my PC. In a nutshell, Firefox freezes typically once per boot-up cycle. By freeze, I mean that my whole PC locks up and is unusable, no clicking is allowed for any task, but my mouse is free to scroll around. Once the computer unfreezes, typically under 1 minute later, whatever action I had taken will pop up (including but not limited to ctrl-alt-del). This freezing only occurs on certain websites, and only after boot-up. The frequent problem I have isolated is yahoo mail, where the browser becomes stuck on "read s.yimg.com".

As far as I know, this only occurs shortly after boot up. If I magically avoid culprit sites, the PC eventually reaches a state where I have yet to witness a freeze. So say I get lucky on a few websites and edit a word doc for an hour, when I eventually load yahoo mail, it may NOT freeze.

I am currently running Firefox version 43.01. I had been using 36.04 until I updated to 43.0, and the problem started occurring on 36.04. I ran Firefox via safe mode, and also manually disabled all add-ons, but the problem persisted.

Also gave google chrome a shot, and I did not come across this same issue.

Anybody see this before? Curious for any insight you are able to provide, and a possible solution. While it may seem like a stupid question (do stupid questions actually exist?), could this be a virus? My gut tells me no, but I am no computer specialist.

Thanks!

Asked by johnnyjohnny2015 5 years ago

Last reply by FredMcD 5 years ago

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New messages through Google Hangouts prompts the message "Firefox has stopped working. Please close program and restart."

This has only started over the last couple days. I've checked to make sure that I'm running the most recent version of Firefox, cleared my cache and cookies, and even res… (read more)

This has only started over the last couple days. I've checked to make sure that I'm running the most recent version of Firefox, cleared my cache and cookies, and even reset the browser to default settings, but each time I receive a new message through Google Hangouts (the built-in interface in Gmail) popup message appears telling me the Firefox has stopped and that I need to close the program. When I select "Close Program," the Gmail tab goes down, but everything else stays that same, and I have the option to "Restore Tab." This happens multiple times a day.

Troubleshooting steps attempted: - Updating Firefox - Clear cache and cookies - Reset browser - Clear temp files - Restart computer - Fully close and restart browser

Is there something else I can try?

Asked by Inky 4 years ago

Last reply by cor-el 4 years ago

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Shopify login locks up Firefox developer edition on MacOS

I am running 59.0b13 (64-bit) on a MacBook Pro (Retina, 15-inch, Mid 2015) with MacOS 10.13.3 I develop a Shopify app and anytime I try to login to a Shopify stores admin… (read more)

I am running 59.0b13 (64-bit) on a MacBook Pro (Retina, 15-inch, Mid 2015) with MacOS 10.13.3

I develop a Shopify app and anytime I try to login to a Shopify stores admin panel. Firefox locks up and spins the CPU all the way up. I then have to force quit.

To replicate go to any Shopify store and add "/admin" to the domain.

Asked by corbinu 3 years ago

Answered by corbinu 3 years ago

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Firefox won't quit

Hi, I am using Firefox on my Macbook Pro. When I quit Firefox, the windows close but the programme remains open on my dock with the dot underneath, as if it's still open.… (read more)

Hi,

I am using Firefox on my Macbook Pro.

When I quit Firefox, the windows close but the programme remains open on my dock with the dot underneath, as if it's still open.

Force quit doesn't work, and it is not showing up in activity monitor, so there is nothing to force kill there.

I then can't restart Firefox without restarting my computer.

Asked by Kneale 5 years ago

Last reply by FredMcD 5 years ago

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How do I stop Firefox from lagging and freezing on YouTube videos?

I'm having a new issue (it started about a week or two ago) where Firefox runs fine until I try to play YouTube videos. Then Firefox lags for about 1 to 10 seconds. The b… (read more)

I'm having a new issue (it started about a week or two ago) where Firefox runs fine until I try to play YouTube videos. Then Firefox lags for about 1 to 10 seconds. The bar at the top will flash "Not Responding" before going back to normal. This happens numerous times.

I have tried shutting down all other applications, "refreshing" Firefox, turning off Privacy Badger and AdBlock Pro, turning off Shockwave Flash's "protected mode, and even unchecked Firefox's "Use hardware acceleration." So far, none of these fixes work. I even even went so far as to try a HTML 5 add-on for Firefox. So far, nothing has stopped this lagging.

I've Googled and saw a lot of other people with this issue (so it's not just me), but I have yet to find a fix. Can anyone help?

Asked by Totally_Tammy 6 years ago

Last reply by lamiejang 5 years ago

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Firefox stops loading pages and won't close

This started to happen two days ago. I'm using Firefox 36.0.1 on my brother's laptop, always using private browsing, and things seem to work fine for 5-10 minutes. After … (read more)

This started to happen two days ago. I'm using Firefox 36.0.1 on my brother's laptop, always using private browsing, and things seem to work fine for 5-10 minutes. After that, the browser won't load or refresh any website at all, it just shows the spinning wheel and/or a white page, with no error messages.

After trying to close and open process again, I receive a dialog saying that Firefox is running already. I can see the process running but I can't close it with task manager. Have to reboot and manually delete the parent.lock file on my profile folder.

Once I can open it, after 5 minutes, it happens again.

What I've tried: Deleted cache, cookies and history. Disabled extensions. Disabled Javascript. Went to normal browsing. Went Into safe mode. Made a new profile. Refreshed Firefox. Uninstalled and reinstalled.

Last seemed to work, installed Adblock and managed to recover my bookmarks. Worked for 1 hour, then it happened again.

Checked for my firewall, there was an exception already. Checked my antivirus, my brother's laptop uses Avast, disabled webshield. No need to check for proxys, don't use them. Everything was working fine till two days ago.


Posting from my desktop computer. My current browser has more plugins and extensions installed. This one works fine. So I'm putting my brother's specs.

Version: 36.0.1 Extensions: only Adblock Plus and Download Helper Plugins: Shockwave Flash and Java all up-to-date. OS: Win 8 64bit Sys Specs (don't know if this is relevant): Intel I7 3,5GHz 8GB RAM

Asked by Cubito 6 years ago

Last reply by guigs 6 years ago

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Firefox freezes when i open a particular youtube video !

Hi My firefox freezes when i open this youtube video https://www.youtube.com/watch?v=QAU_8GEgSwI I cant do anything in the interface which goes glitchy after a while,… (read more)

Hi My firefox freezes when i open this youtube video https://www.youtube.com/watch?v=QAU_8GEgSwI

I cant do anything in the interface which goes glitchy after a while, forcing me to shut it from task bar and restart. It took me a while to understand the problem was with the youtube video. If i dont open that link, everything works normal. Also, Earlier (till yesterday) i was watching that video without any such problem.

I tried updating and reinstalling firefox completely but still facing the same issue with this particular video. I cant figure out whats the problem !

Please help.

Asked by anisetra 2 years ago

Last reply by jscher2000 2 years ago

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Firefox can't terminate process, profile would be missed when network disconnect

Hello Mozilla, I'm using Firefox 36.0.1, my OS is Windows 7. After I update to Firefox 36.0.1, every time my network disconnect ( my router is disconnected once a day), … (read more)

Hello Mozilla, I'm using Firefox 36.0.1, my OS is Windows 7.

After I update to Firefox 36.0.1, every time my network disconnect ( my router is disconnected once a day), I can't use Firefox so that I must close it. But after closing, firefox process still remain and I can't terminate it by Task Manager. if I try to open application again, I will report that "Your firefox profile cannot be loaded. It may be missing or inaccessible".

So that I must restart the computer to kill firefox process. When I open Firefox again, the report is the same. I did clean reinstall once, but can't solve the problem. I'm very tired when syncing my profile again and again ( It's lucky for me because I signed an account for syncing).

Please answer me soon. Thanks for your help.

Asked by bangrobe 6 years ago

Last reply by FredMcD 6 years ago

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Firefox stops working, its process hangs and it is impossible to terminate it.

After some time (hours or days) firefox stops loading pages (showing "Connecting..."). CPU usage of Firefox process as about 10% (my computer has 4 cores). If I try to ex… (read more)

After some time (hours or days) firefox stops loading pages (showing "Connecting..."). CPU usage of Firefox process as about 10% (my computer has 4 cores). If I try to exit Firefox, the process remains to hang forever until restarting of computer. So, I cannot just stop Firefox and start it again.

Asked by asdqweasd 6 years ago

Last reply by FredMcD 6 years ago

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Latest update

Since downloading the latest version, the browser stops functioning after the first site. It won't even allow me to quit, without the 'force quit'. Plus, while in the fir… (read more)

Since downloading the latest version, the browser stops functioning after the first site. It won't even allow me to quit, without the 'force quit'. Plus, while in the first site (my local newspaper) it stops recognising key strokes and mouse clicks. In fact, everything stops working.

I'm sending this through Chrome.

Any fixes?

Thanks, Stan Nikolic

Asked by eatsonnyeat 1 year ago

Last reply by FredMcD 1 year ago

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  • Archived

Lagging or no response when I click on a link.

I have used Firefox for several years and have been very happy with it. However, in the last few/several weeks, I am finding that when I click on a link to go to another… (read more)

I have used Firefox for several years and have been very happy with it. However, in the last few/several weeks, I am finding that when I click on a link to go to another screen, it either takes forever or does not work at all.

What steps should I take to help with this problem? I am using Firefox 78.0.2 (64Bit).

Asked by wardholdridge 1 year ago

Answered by FredMcD 1 year ago

  • Archived

Printing to Adobe PDF causes Firefox to freeze

Just for the past few days 12-19-18 or so I've noticed this happening. I'll get an email, click "print" and it will open the email in a pop-up window. I select "Adobe P… (read more)

Just for the past few days 12-19-18 or so I've noticed this happening. I'll get an email, click "print" and it will open the email in a pop-up window. I select "Adobe PDF" as the printer, and then a window usually comes up showing the progress, and then it opens the pdf in Adobe Acrobat.

Recently, however, when that window comes up and shows the progress bar, it freezes. Sometimes I get error messages (shown in screenshots) but mostly I have to go to Task Manager, shut down firefox.exe processes, and I can't print the file to a PDF at all anymore. When I use this feature in Chrome, it works fine. I mean, it used to in Firefox, too, I don't know what changed.

Asked by undies78 2 years ago

Last reply by jscher2000 2 years ago

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Firefox doesn't load webpages after 44.0 update on Mac OS

It works fine for maybe 2 hours and then it stops loading any website. My other browsers still work. I have to force quit Firefox to get it to load pages again. It stops … (read more)

It works fine for maybe 2 hours and then it stops loading any website. My other browsers still work. I have to force quit Firefox to get it to load pages again. It stops responding when I just quit the app so I have to force quit it. I've tried all the troubleshooting steps: Changing proxy, enabling/disabling firewall etc. but none of it seem to work. It's really annoying at this point! Any help?

Asked by Kyrie01 5 years ago

Last reply by guigs 5 years ago

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Hi, I have gone through all the troubleshooting procedures you suggested to fix the problem of a script running that causes extreme slowness on my computers whe

Hi, I have gone through all the troubleshooting procedures you suggested to fix the problem of a script running that causes extreme slowness on my computers (I have 3 so … (read more)

Hi, I have gone through all the troubleshooting procedures you suggested to fix the problem of a script running that causes extreme slowness on my computers (I have 3 so it is not a computer issue). It only happens when I am looking at facebook posts in my email, or at least that is when it begins. My firefox is up to date, that is whenever I get an update from you it is installed. Firefox works fine so long as I am not going through my facebook posts in my email. The last time I did the troubleshooting process it cleared and messed up all my settings so I am not willing to do that again. I am looking for a real solution that will not cause a reset to all my settings but will enable me to actually look at my email without the computer creeping along. I have more than adequate internet service, I have AT&T Uverse 12 meg, so it is not my internet connection, I believe it is a problem with an incompatibility between firefox and maybe my email service (AT&T) and/or facebook. The solutions AT&T offered did not take care of the problem either, hence my letter to you. I have also eliminated any unnecessary programs at start-up so I do not think there is a conflict there. Please, what kind of solution do you have now? I did your troubleshooting process in March of this year.

Thank you for your consideration in this matter, Jenifer Stabler

edit: removed your mail address from public display, since the only thing it will attract are spam bots. you will be notified per mail once somebody replies to the thread. (philipp)

Asked by jeni569 6 years ago

Last reply by jscher2000 5 years ago

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Firefox no longer opens on Windows 7 computers

With-in the last two months Firefox has stopped working on most of our Windows 7 computers. After clicking to open nothing happens but the process does show in Task Man… (read more)

With-in the last two months Firefox has stopped working on most of our Windows 7 computers.

After clicking to open nothing happens but the process does show in Task Manager.

The only way to use Firefox is to re-install the program each time you want to use it.

Asked by KirkDiaz 5 years ago

Last reply by FredMcD 5 years ago

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Update to ver 64 breaks operating system

1. Win 7 Pro 64 bit working error free. 2. Updated from FF ver 63 to FF ver 64 3 Computer starts having hard freeze when even Task Manager will not load and cursor is … (read more)

1. Win 7 Pro 64 bit working error free.

2. Updated from FF ver 63 to FF ver 64

3 Computer starts having hard freeze when even Task Manager will not load and cursor is frozen.

4. Only reset button reboot works.

5. Symptom is repeatable.

6. Restored system image.

7 Computer once again error free.

8 After repeated nags from FF, once again updated FF to ver 64 (64 bit).

9. Symptoms in nrs 3&4 above return.

10. Restored system image and computer is error free.

11. Ignoring nags from FF to update to ver 64 (64 bit)

12. Now what?

Asked by wotnwabbit 2 years ago

Answered by wotnwabbit 2 years ago

  • Archived

What is going on, Firefox is crashing, Freezing, and now using all my ram.

First thing, why is there no "register button" on the forums, tell your UI guys this IS confusing, not might be confusing, you have to go through this question submission… (read more)

First thing, why is there no "register button" on the forums, tell your UI guys this IS confusing, not might be confusing, you have to go through this question submission to register at the forums. Been on the Web since I started hosting a BBS in 1988, I should not be confused. I should be browsing the forums right now looking for the right thread to get some help in. Wonder where this will be posted? I don't know, because this is confusing.

As I'm typing this my characters are freezing ever 15 seconds or so. Is there something wrong with the current build? I've had crashing and "not responding" problems for the last month and a half. Have removed all plugins and Add-ons (not cool at all) and then re-installed, twice if you include today. You see, since the last update, which I thought might be a bug fix, Firefox is now using most all of my ram, usually about 3.2 GB of it, no matter if there is 4 tabs or 15 (which I would NORMALLY have in my browsing, so I no there was a point where Firefox had no problem with this). That sounds like a memory leak to me. My question is: Is there something wrong with Firefox right now? Seccurity Essentials and MBAM both say I"m virus and malware free, which would make 4 years of being virus and malware free, I make an effort to browse smart, so I'm pretty sure that's not it. I'm attaching a link to a Screenshot I put in my dropbox of the threads tabs of Process Explorer, what are all these threads? Why is firefox running all these Threads at once. Is this normal? I cannot use Firefox right now, is there something wrong on my end or your end?

https://www.dropbox.com/s/8jtofcfn0wfybor/FFThreadsOpen.JPG?dl=0

Thank you, Adam.

Asked by Spladam 6 years ago

Last reply by FredMcD 6 years ago