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  • Archived

FF works on startup but will not open after closing until I reboot.

Until today everything okay. This evening tried to re-open Firefox and it would not. Rebooted computer & Firefox opened OK but after I closed it an tried to reopen,… (read more)

Until today everything okay. This evening tried to re-open Firefox and it would not. Rebooted computer & Firefox opened OK but after I closed it an tried to reopen, it would not start. Now it appears that Firefox will only open on a fresh restart of my computer. Running W-7 64 bit.

Asked by Ronnomad 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

Flash Videos do not Operate

To begin with, The computer is WindowsXP Pro SP2, with fresh NVIDIA GeForce 6600 GT drivers version 295.73, and fresh directx version 9.0c Firefox is a fresh new install… (read more)

To begin with, The computer is WindowsXP Pro SP2, with fresh NVIDIA GeForce 6600 GT drivers version 295.73, and fresh directx version 9.0c

Firefox is a fresh new install, version 35.0.1 downloaded 2-4-2015 and virus checked There have been no preferences modified with about:config The user profile is new, all previous have been abandoned

Adobe Flash has been uninstalled, then reinstalled to the latest version. All plugins are disabled except OpenH264 1.3, Shockwave Flash 16.0.0.305, and Java SE U75 10.75.2.13

Video players partially load, but video never even begins to play.

I can load up Avant Browser Portable and they work exactly right, on the same computer. I can load Firefox 35 or 27 or whatever version on a different WindowsXP computer, and then the videos will work.

It is just the XP-Pro system that will never play videos in Firefox. I've tried all that I can think of besides reinstalling Windows itself.

How do I fix this problem?

Asked by blebadef 6 years ago

Last reply by guigs 6 years ago

  • Archived

Firefox freezes on my dock, I can't force quit or hide or anything and I have to do a hard shut down of my new mac to get it off the dock.

I have gone to the activity monitor and firefox doesn't show up there so I know it isn't running but the icon shows that it is. Force Quit doesn't work, nor can i open f… (read more)

I have gone to the activity monitor and firefox doesn't show up there so I know it isn't running but the icon shows that it is. Force Quit doesn't work, nor can i open firefox from that icon.

Asked by ewilson 6 years ago

Last reply by ewilson 6 years ago

  • Solved
  • Archived

Firefox hangs very frequently after upgrading to 36 on Mac OS

I have Mac OS X 10.6.8. I recently upgraded to Firefox 36.0.1. Ever since the upgrade Firefox hangs on most of the news and other websites that I frequent. Anything that… (read more)

I have Mac OS X 10.6.8. I recently upgraded to Firefox 36.0.1. Ever since the upgrade Firefox hangs on most of the news and other websites that I frequent.

Anything that can be done to fix this?

Asked by ShopMalabar 6 years ago

Answered by gggeek 6 years ago

  • Archived

Firefox stops connecting to the internet shortly after using the "delete parent.lock" fix.

I recently upgraded to 36 and am running Windows8.0. I opened up Firefox after the update and it worked fine until it suddenly stopped connecting to the internet. It doe… (read more)

I recently upgraded to 36 and am running Windows8.0.

I opened up Firefox after the update and it worked fine until it suddenly stopped connecting to the internet. It doesn't say that it can't connect to the website, it just sits there with the loading charm circling endlessly.

I can restart my computer and use the "Delete Parent.lock" fix, but it doesn't last for more than about 5 minutes. I also can't untick the box for "Read Only" on the folders for profiles. Rather, I can, but it reverts after hitting "OK" and closing the Properties.

Refreshing Firefox after rebooting my computer worked for about the same length of time, so that fix will not work.

Asked by supermikan 6 years ago

Last reply by coupd 6 years ago

  • Archived

Firefox stops loading pages and won't close

This started to happen two days ago. I'm using Firefox 36.0.1 on my brother's laptop, always using private browsing, and things seem to work fine for 5-10 minutes. After … (read more)

This started to happen two days ago. I'm using Firefox 36.0.1 on my brother's laptop, always using private browsing, and things seem to work fine for 5-10 minutes. After that, the browser won't load or refresh any website at all, it just shows the spinning wheel and/or a white page, with no error messages.

After trying to close and open process again, I receive a dialog saying that Firefox is running already. I can see the process running but I can't close it with task manager. Have to reboot and manually delete the parent.lock file on my profile folder.

Once I can open it, after 5 minutes, it happens again.

What I've tried: Deleted cache, cookies and history. Disabled extensions. Disabled Javascript. Went to normal browsing. Went Into safe mode. Made a new profile. Refreshed Firefox. Uninstalled and reinstalled.

Last seemed to work, installed Adblock and managed to recover my bookmarks. Worked for 1 hour, then it happened again.

Checked for my firewall, there was an exception already. Checked my antivirus, my brother's laptop uses Avast, disabled webshield. No need to check for proxys, don't use them. Everything was working fine till two days ago.


Posting from my desktop computer. My current browser has more plugins and extensions installed. This one works fine. So I'm putting my brother's specs.

Version: 36.0.1 Extensions: only Adblock Plus and Download Helper Plugins: Shockwave Flash and Java all up-to-date. OS: Win 8 64bit Sys Specs (don't know if this is relevant): Intel I7 3,5GHz 8GB RAM

Asked by Cubito 6 years ago

Last reply by guigs 6 years ago

  • Archived

Firefox stops working, its process hangs and it is impossible to terminate it.

After some time (hours or days) firefox stops loading pages (showing "Connecting..."). CPU usage of Firefox process as about 10% (my computer has 4 cores). If I try to ex… (read more)

After some time (hours or days) firefox stops loading pages (showing "Connecting..."). CPU usage of Firefox process as about 10% (my computer has 4 cores). If I try to exit Firefox, the process remains to hang forever until restarting of computer. So, I cannot just stop Firefox and start it again.

Asked by asdqweasd 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

In addition to mozilla being unresponsive several times a day, two days in a row I cannot close a tab or any tab. I have to restart my computer when this happen

Two days in a row besides mozilla being unresponsive several times a day, my tabs freeze. I cannot close them. I can tap on the "x" for the tab and it will not close. I … (read more)

Two days in a row besides mozilla being unresponsive several times a day, my tabs freeze. I cannot close them. I can tap on the "x" for the tab and it will not close. I have to restart my computer with all the tabs open. I only had two tabs open when it froze.

Asked by texasblonde 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

Firefox can't terminate process, profile would be missed when network disconnect

Hello Mozilla, I'm using Firefox 36.0.1, my OS is Windows 7. After I update to Firefox 36.0.1, every time my network disconnect ( my router is disconnected once a day), … (read more)

Hello Mozilla, I'm using Firefox 36.0.1, my OS is Windows 7.

After I update to Firefox 36.0.1, every time my network disconnect ( my router is disconnected once a day), I can't use Firefox so that I must close it. But after closing, firefox process still remain and I can't terminate it by Task Manager. if I try to open application again, I will report that "Your firefox profile cannot be loaded. It may be missing or inaccessible".

So that I must restart the computer to kill firefox process. When I open Firefox again, the report is the same. I did clean reinstall once, but can't solve the problem. I'm very tired when syncing my profile again and again ( It's lucky for me because I signed an account for syncing).

Please answer me soon. Thanks for your help.

Asked by bangrobe 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

firefox hangs intermittantly, firefox health report just runs rotating circle, can not ask question on firefox community, using IE right now

new computer, ASUS zenbook, windows 8.1, Norton Internet Security, firefox 36 when I try to use firefox to ask a question on this site nothing happens when I press the su… (read more)

new computer, ASUS zenbook, windows 8.1, Norton Internet Security, firefox 36

when I try to use firefox to ask a question on this site nothing happens when I press the submit button, am asking this by using IE

Asked by markminnc 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

Since installing the last round of Windows updates on 3/10/2015 Firefox freezes up my computer and the only thing I can do is to reboot.

I have tried starting Firefox in safe mode and it still locks up. At first I could not access Yahoo mail, now it is starting to happen on other sites with no pattern. I… (read more)

I have tried starting Firefox in safe mode and it still locks up. At first I could not access Yahoo mail, now it is starting to happen on other sites with no pattern. It is Windows 8.1 and Firefox 36.0.1.

Asked by mdutch1 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

mcafee site advisor has stopped working

Mcafee Site Advisor has stopped working on Firefox. It works on Internet Explorer. I prefer Firefox and want to keep using it! It is marked as enabled in the Add Ons in t… (read more)

Mcafee Site Advisor has stopped working on Firefox. It works on Internet Explorer. I prefer Firefox and want to keep using it! It is marked as enabled in the Add Ons in the top right Menu. I have tried reloading Firefox. I have tried disabling Site Advisor and re-enabling it. I have contacted McAfee who say it is not a software fault of theirs. I have a new Lesovo PC with Windows 8.1. Site advisor ran for a few days then this problem occurred. thankyou

Asked by firetwig 6 years ago

Last reply by guigs 6 years ago

  • Solved
  • Archived

As i would type in the search bar on Amazon.com, it used to suggest possible items below for me to select. That feature has stopped working only on Amazon. Why?

The search bar on Amazon.com has stopped suggesting items or autocompleting what it thinks I want to search for. I don't know how this happened but I want it to work agai… (read more)

The search bar on Amazon.com has stopped suggesting items or autocompleting what it thinks I want to search for. I don't know how this happened but I want it to work again. It was very helpful for searching on Amazon.com. It is only not working for Amazon. This autocomplete option still works on Google and Yahoo, just not Amazon. How do I make it work again?

Asked by antmojica 6 years ago

Answered by antmojica 6 years ago

  • Archived

Buttons not showing up after graphics card update

I updated my Nvidia GeForce 460 to version 347.88. I also had a Firefox update on March 13, 2015. Now my Back, Reload, Bookmark, Home, Hello, and Menu buttons will not sh… (read more)

I updated my Nvidia GeForce 460 to version 347.88. I also had a Firefox update on March 13, 2015. Now my Back, Reload, Bookmark, Home, Hello, and Menu buttons will not show up. My tabs are blocked out, and I don't have an New Tab nor Exit button on them. My Exit button for Firefox is about half normal, can still see the Min/Max and other half of the Exit button, but it seems shaded.

Asked by BubbaVC04 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

When I open firefox a popout appears "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window" Your Firef

when i try to open firefox the message "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window" appears and then i… (read more)

when i try to open firefox the message "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window" appears and then i press on close window button again a popout appears saying "Your Firefox profile cannot be loaded. It may be missing or inaccessible" I tried uninstalling and installing firefox a lot of times and I deleted firefox folder in Appdata folder to remove parent lock and rest of stored data I tried Normal startup option in MSConfigure and then firefox opened first time and second time it again shows same popout. But if I set firefox not to store any kind of history the firefox working even though it sometimes shows the pop-up "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window".

Asked by siddharthaksai 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Windows cannot find firefox.exe with clean install

I'm unable to launch Firefox at all, I've scanned for viruses, cleaned regeristry, reinstalled, restarted PC several times. Looked online for hours, nothing helped. Frank… (read more)

I'm unable to launch Firefox at all, I've scanned for viruses, cleaned regeristry, reinstalled, restarted PC several times. Looked online for hours, nothing helped. Frankly I'm at a loss at this point.

Error message is: ""Windows cannot find 'C:\ Program Files (x86)\Mozilla Firefox\firefox.exe" - I checked and the file is there, clicking on it directly bring up the same message because...fuck logic I guess? Anyway like I said I'm at a loss, any help would be immensely appreciated.

Asked by Alduin 6 years ago

Last reply by kenkon 6 years ago

  • Archived

HTML5 loads slowly using Firefox 37.01

Anyone else noted that in Firefox 37.01 HTML5 loads annoyingly slowly and the loading keeps sticking several times: in FF36 YouTube video of 4 minutes would be loaded in … (read more)

Anyone else noted that in Firefox 37.01 HTML5 loads annoyingly slowly and the loading keeps sticking several times: in FF36 YouTube video of 4 minutes would be loaded in few seconds, in FF37.01 it takes half the videos length before loading fully.

Asked by kuopiofi 6 years ago

Last reply by FredMcD 6 years ago