Firefox Support Forum

it keeps popping this message up "firefox is installing components needed to play audio or video on this page, please try again later" its been saying this since the new update and keeps telling me failed to check for update.

Why can't Firefox copy text to the clipboard anymore? It won't copy text from a web page, from a URL, or even from about:support "Copy text to clipboard"!!! I'm using version 1.22 64 bit on windows 11. I've reinstalled Firefox but it doesn't make a difference. I've tried "Troubleshoot Mode" and it's still broken!!!

I can paste into Firefox but something has broken copy!

How to reproduce the bug: Jump to the address bar, and then press shift, ctrol, alt or windows_start, you can see the address getting deleted. You can also see it in Google Sheets and Microsoft Excel Online, it just deletes the cell, or a selection of multiple cells. --Interestingly on Google Docs it doesn't delete but just move the cursor to the first character when a string is selected.

 It happens only once per mouse click, or focus change

What I expect: Shift, Control or any mod key should not delete content or move a cursor

Thanks!

can anyone of you test chat open ai com with linux 32 bits?

for more than 5-7 months its been unusable. it completely freeze. I recently reported this to open ai devs and they tried to do something. Now page responds is in 20-60 seconds range.

means, I open website, i wait 20-60 seconds to load. I ask chat gpt something, i wait 20-60 to actually type my messsage (for my message to be printed after I hit enter). then i refresh page (because nothing moves), wait 20-60 secs to load page and I see the reply.

and yes, each time I was always trying to do with latest version of browser. and I also tried it on a new browser without any extension.

I have a video, I can only share it private with firefox devs if helps.

the reason I didn't reported this last year, was because I got extremely disappointed and unhappy.

it initially started by showing that button-bar at the top, telling that page load slow and to [stop]. by the next month it became worst than 2000's dialup internet, so I stopped using it

Sometimes when I open a new tab and start typing an address, the tab disappears as if it never existed. Don't know how to replicate it, as it is random and happens just often enough to disturb me. Also not sure at which point the tab dissappears, while I am typing or when I hit enter.

Hello,

I am experiencing several crashes a day on firefox and I am providing an example of EXCEPTION_ACCESS_VIOLATION_READ on just one of them. Any one know what this means?

This is actually the second time I've had issues with Firefox with hardware acceleration enabled it's normally enabled by default when you install it I believe I've never checked it before but when I was playing the game listening to music it blue screened on me and I got a error code involving bit one memory and I did do a check with the Microsoft Windows diagnosis tool that's for checking memory problems and nothing actually came up I even did a command prompt sfc scannow now command to check and see if there's any problems and nothing came up either and I checked the dump file and apparently the dump file told me that it was Firefox that caused the blue screen of death to occur I think you guys may have maybe a corrupt file when it comes to your guys's hardware acceleration function being enabled it could have some issues with AMD I have a complete AMD system with a 5500 XT as well as a ryzen 3600 and 16 gigs of RAM and dual channel I'm not exactly sure what actually caused it but I just wanted to address it and give you guys some information if you if any users have encountered this issue too.

I followed [this moderator's post on Support Mozilla](https://support.mozilla.org/en-US/questions/1254142#answer-1207829).

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2019-03-24-16-28-18-7d451f.png

My hard drive lacks space for System Restore, which I forgot to turn on. After I mistakably clicked 'Delete files' 2 hours ago, Recuva recovered these 53 files, too little for a Firefox User Profile ?

https://i.imgur.com/QuK0TVP.jpeg

Wise Data Recovery recovered 13 files, 108.37 KB, but again too little for a Firefox User Profile?

https://i.imgur.com/QUfKPop.jpeg

I recently installed windows 11 PRO N . I installed firefox and logged in . seems like I don't have audio in all sites except youtube . what I tried I tried other browsers .. they all work fine I tried opening firefox without ADD-ons and same issue many people suggest I should download media feature pack but it seems like I do not have that feature in the latest windows 11 update . and I cannot download it separetely . I'd appreciate a way to help me solve this issue or a direct link to download this media feature pack . or any other solution , thanks in advance

I have an RDS Server that i have been asked by my business to stop a certain user account from accessing the internet. An easy way to do is this to restrict the user account to the firefox.exe file. Should be nice and easy, but it isnt unfortunately.

If i set the Deny permission on the firefox.exe, or on the parent directory, C:\Program Files\Mozilla Firefox directory, at some point shortly thereafter, the permissions are completely reset and the user account i set to "Deny" has disappeared.

This is frustrating as the user will just open Firefox and start browsing again.

I know there are other ways of dealing with this user, but clearly that is not why i am on this forum.

Has anyone had any luck circumventing this and perhaps explain why the Firefox application "repairs" permissions on its directory automatically ?

TIA

Linux-ESR versions 115.8 and 115.9 are constantly crashing in my Acer CB514-2H chromebook. Previous versions of Linux-ESR have worked without any problems. It does work in "safe mode", but not in normal mode with all extensions and plugins disabled. Appears to be related to something that is also disabled in the "safe mode" besides extensions and plugins.

This computer is running a MediaTek Kompanio 828 processor, 8 GB RAM and 64 GB eMMC.

I appreciate any help and advice that you can give me. If I can provide any info, let me know.

This is a link to a recent crash report.

https://crash-stats.mozilla.org/report/index/bp-d7586af4-bf78-4716-a102-8b2500240408

Greetings everyone,

I've had this problem for a while and I don't know what to do.

I had a problem where Firefox kept crashing before it had finished loading up all of my former tabs and windows and so I was given the option of opening Firefox in "Safe mode" which I did, but now Firefox only starts in "Safe mode"...

I'm running the most up to date version of Firefox.

Thank you for any help!

After some time of idle, i.e. leave the computer for some time, say over night. No suspend or hibernate. Back to the computer next morning, unlock. Then Firefox appears frozen/hang, can't switch tab (clicking tab has no response, but not really frozen, sometimes responses after dozens of seconds of lag), page also has no response. Then after around half to 2 minutes, everything back to normal.

During the "hang", CPU load is load, no memory stress (swapping/paging).

Environment:

Firefox 123.0 (64-bit), (actually it bothered me for years)

Linux 6.6.15-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.6.15-2 (2024-02-04) x86_64 GNU/Linux

``` lsb_release -a No LSB modules are available. Distributor ID: Debian Description: Debian GNU/Linux trixie/sid Release: n/a Codename: trixie ``` Not related to particular Linux and/or kernel version.

CPU: Intel or AMD, not related. RAM: 64GB/96GB, free memory more than enough.

I will gather more detailed info later.

First off, heres my device info:

Device name: HP Spectre Convertible Model 15-ch011dx

Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz

Installed RAM 16.0 GB (15.8 GB usable)

Device ID F3EDBCEE-137F-4854-B06C-912570DD1DB5

Product ID 00325-81213-26880-AAOEM

System type 64-bit operating system, x64-based processor

Pen and touch Pen and touch support with 10 touch points

Every time i use firefox with even one tab open i end up with extremely high CPU usage-50% or more on average. It causes the exact type of issues that one would expect, and after spending a hours and hours over the last month looking for solutions and implementing anything promising, it hasnt improved. Ive done config edits, countless cache clears, memory snapshots via devtools, and many many other things that have been recommended to me and nothing has helped. running the browser in troubleshoot confirms the problem isnt related to extensions/add-ons or anything like that, because cpu numbers are identical to those seen normally. increasingly i am convinced that this has to be an issue on the mozilla side. reddit confirms i am not alone in struggling with this, not by a long shot.....pls help!

Hey, I don't know if it's just me but maybe it might be an update or something but Firefox will spike in RAM usage, I'm talking about 3GB for one tab seemingly out of nowhere, and it's not website specific, it could a YouTube video, or Meet, it also doesn't matter whether the tab is active or not, the spike happens to any tab even background tabs and Firefox basically becomes unusable. I've restarted the browser, removed extensions nothing seems to help and my firefox is up to date.

hi there,

there is disableFirefoxUpdates

can I enable this function? can I cancel an "organization" intruding? I'm not in organization, it's my home private computer.

thank you

While watching a livestream on Youtube it freezes, and i have to refresh the page to resume only for it to do the same thing moments later, getting really annoying as it doesn't do it while watching normal videos.