Firefox Support Forum

typing does not match keyboard When I type a character I get a sequence of qwerty keyboard symbols from hitting the same character. for example when hitting "a" I get the following (I must cut and paste to get my typing in this support page. 34567890-=qwertyuiop[]asdfghjkl;'`\zxcvbnm,./-+\123456789

Hopefully you can help. I know this may be a Microsoft issue or question but I'm having trouble in finding a reasonable way to contact them for help. My question is, my computer runs slow, and so I thought I would clean up my files by using the Microsoft disk clean up procedure. I did so. But, my specific question is what is a good number to have when the it says a given number of disk space can be cleaned up? For example, I believe when I first tried to clean the disk it said 5.1 GB of disk space could be cleaned. When I ran the disk clean process and it completed it then said 66 KB of disk space could be cleaned. So how much disk space did I gain or get cleaned up? And, if I can only clean up 66 KB of disk space is that indicative of not really needing to clean the disk any farther? Hopefully some one can help. While this may be a Microsoft issue, I believe the Firefox contributors have enough computer knowledge to help answer my question. At least that is my hope. Thank you.

For a few months, I have encountered an issue with videos playback on my browser. On most websites (including Reddit, Dailymotion, and even some videos on YouTube), whenever I scrub back a video, it will stop for about ten seconds, while the audio keeps playing.

My current extensions are: Metamask, Bionic Reader, uBlock Origin, Return Youtube Dislike, and TWP Translate Web Pages. I have tried using Troubleshooting mode, but the problem persisted, so I think it's not because of my extension.

My OS is Opensuse Tumbleweed, with Firefox version 155.0.3. I didn't have this issue with Firefox ESR on my previous Debian 11 installation. I hope someone can find a solution for this, as it is extremely troublesome switching to Chrome whenever I want to watch videos.

Since a week or two my Firefox tabs are crashing more and more often. At work on MacBook and at home on PC.

Deleting the cache and cookies and even starting in Safe Mode are not helping - in fact while writing this very message had 5 crashes meanwhile!

Don't know if you can access the crash report: https://crash-stats.mozilla.org/report/index/4cd570db-d90d-4fcb-aee6-0a1660230818

Task Manager detail line can be expanded to show multiple open tabs, and I can sort display by CPU but that doesn't help me identify WHICH SPECIFIC tab is using high CPU. Are there any tools to help me quickly identify (and perhaps End) such high CPU tabs/processes? Thanks!

Hi,

I was a former IT person for decades and used Firefox because I love it. But lately, it isn't usable for me. Seemingly happened out of nowhere within the past few weeks.

I tried all the troubleshooting steps in the guides on your support forum, but nothing worked. So I tried the following:

1. Uninstalled Firefox using Windows Uninstaller 2. Deleted every single Mozilla folder from within the user profile to the program files folders, local roaming folders, etc. - EVERYTHING. 3. Went into the Windows Registry and also deleted Mozilla folders within the local machine and current user folders. 4. Rebooted computer 5. Went to Getfirefox.com and reinstalled Firefox. 6. Logged into a brand spanking new Firefox installation

Still SLOW as molasses. Frustrating. I can't work. It is literally 4x slower than any other browser now. I use Firefox for 90% of my web stuff, the other browsers 10% of the time for testing. But as it goes now, I cannot use Firefox anymore after decades of using it.

Anything else I can try? Maybe I missed something when I scrubbed it and reinstalled? Why suddenly is it this slow? Any ideas?

I will try next to log into a different Windows profile I guess and see if that improves it. Maybe my Windows profile is jacked up, although, I thought removing all Mozilla folders from within my Windows profile would be enough, so I am not so sure that will fix it. I will try though.

Any help you can provide would be much appreciated.

Thanks,

Mark

I have Firefox 115.1.0esr. Google is my home page. When I search for things I want to ONLY use the Google bar. I DON'T want to start typing and have the URL bar start to fill in. See screenshot, I've unchecked what I think should allow only the Google bar to fill in and search. But it's still going to the MAIN URL bar above. Please help me fix this, it's driving me crazy!!!!!

My Firefox is having some problems relating to audio.

If I open a YouTube video, the image will play but there's no sound, on Twitter also, and so on. On YouTube Music the player won't even start, giving the error "An error occurred. Please try again later." I noticed that the stereo icon that shows up in the tab, which allow you to mute the tab, won't show up when I'm playing a video on YouTube, Twitter, Vimeo, and so on.

Only Firefox has no sound, it's not muted in the Volume Mixer, neither in the app volume settings in Windows. I've followed everything suggested here here and here.

I think the problems may have started after I reinstalled my graphic card driver, but I'm not sure since I don't use this computer very often. I have a Windows 10 and my graphic card is a Nvidia GT 630, and the driver version is 474.44.

Remote server returned '550 5.7.705 Service unavailable. Access denied, tenant has exceeded threshold. For more information please go to http://go.microsoft.com/fwlink/?LinkId=526653 S(7136) [PH7PR22MB3987.namprd22.prod.outlook.com 2023-08-14T19:36:41.239Z 08DB9C99E27B1A5D]'

Every send address does this.

I am currently facing an issue where videos on websites other than YouTube are not playing. This problem is occurring on browsers like Firefox, Brave, and Opera, but interestingly, videos are working fine on Chrome. I have tried various solutions over the past 2 years, including removing extensions, using private mode, installing web media extensions and codec packs, but nothing has resolved the problem. I am using Windows 10. I would appreciate any insights into why Chrome is able to play videos while other browsers are not, and I'm specifically looking for solutions beyond the usual suggestions like removing extensions or using private mode.

Hey, since 2 months firefox started crashing when a video comes to the end. I tried it in troubleshoot mode skipped to min 10:45/10:50 and played. after this 5 sec it just crashed. I noticed it on youtube but tried it on other players and it also happened. Today I also started a video on a other website and it crashed but not when starting youtube videos.

Here my last 5 crash reports: bp-8fdedc8b-c8bc-404f-9e3e-8f2fd0230813 bp-b15becdb-456b-4a22-971c-2c0c20230813 bp-9754361a-f67b-445a-9163-c88a20230813 bp-cffc46ae-9ae5-4678-a323-7b60b0230813 bp-a863679a-577e-45f4-9f4e-002bc0230810

Best regards, Michal

when I view a stock quote in Google Finance If I move my Windows cursor into the price chart and move the chart cursor to a new date or time the tab will hang. I can no longer move the chart cursor. Reloading the tab will no longer work. I have to delete the tab and then use History to reload it. There is no problem as long as I keep the Windows cursor out of the stock chart area.

I have several tabs with stock data from Google Finance open at the same time. For example. https://www.google.com/finance/quote/TSLA:NASDAQ https://www.google.com/finance/quote/AAPL:NASDAQ https://www.google.com/finance/quote/MSFT:NASDAQ

I am running Windows 11 up to date and Firefox 116.02. This has been a problem for a long time.

West Virginia has a website to download old death certificates, but they wont load. There's nothing but a blank page. I'm not positive that it's a Firefox problem, as a friend of mine who uses IE cant load them either, however, she CAN load them on her Tablet. As a historian, I really need to get these records for my research, so I was wondering if someone could go to the site and see of the records appear for them to be downloaded. This is a direct link to one of the records:

link text

While this is the main page were you enter the name you are looking for: link text

If you discover anything, please let me know. Thanks!

Some of the scripts are not loading or working properly, like clicking boxes and notifications on some sites. Most recently this happened on the New Statesman website, I doubt they haven't optimized their site for Firefox. Previously I encountered this on Gerogetown University's Management System platform, which according to IT should be fine with Firefox. I removed all the extensions, cleared the cache and cookies, tried troubleshooting mode, even reinstalled Firefox to no avail. I accept all cookies. Settings are default. The issue is specific to Firefox, Edge works fine. Please help, I don't want to migrate back to Edge.

If I go to https://media.telstra.com.au/home.mobile.android.html using Firefox and then click on the "Webmail" button, I'm taken to https://email.telstra.com/login from which I am unable to log-in.

However, if I do the same using Safari as a browser, I'm taken to a page entitled myid.telstra.com (with a lock symbol in front of it), from which I CAN log-in.

Can anyone offer an explanation. Note, this situation with Firefoix kind of happened overnight some period ago - I had been successfully logging in using Firefox for months/years befoe hand.

Hi there, At some point FF (Ubuntu 22.04) started to behave weirdly and did not respond to clicks. I decided to restart it. After that bookmark toolbar was gone. Then I restarted it agian. Most sites loaded fine. But some logged out, others do not at all! e.g. I had to sign in on YouTube. web.whatsapp.com does not work anymore (more on that later) When I tried to load this site and ask question I get this error: Local storage and cookies are required (well other sites are using them?!) I am writing this on my Chromium. The issue with whatsapp is complicated. web.whatsapp.com is stuck in a window (see images). I cleared site data and cookies but still no help here. I can open the page in incognito mode without a problem (of course not logged in). I restarted FF multiple times before and after clearing cache. I can't even open the inspector here: sometimes it opens a blank window (see image below) sometimes it does not open anything. Safe mode has the same issues.

I am wondering, what is wrong with my profile. I do not want to lose my bookmarks, history and all the open tabs.

Google sponsored links (those on top of a Google search for a product) not working in Firefox, works in Chrome and Edge. The example link below uses googleadservices.com, which appears to be the problem. When trying to load that link, Firefox does nothing. The same link plugged into either Chrome or Edge works fine. This is a REAL PITA!

Thanks, Bill

https://www.googleadservices.com/pagead/aclk?sa=L&ai=DChcSEwjsg4yRoNWAAxUDrVoFHR4VDAsYABAbGgJ2dQ&gclid=Cj0KCQjwuNemBhCBARIsADp74QRpAwYTjDubBWuGOh73Aohm1S2-xH2i18lui4YYfq6oFSAiOsAFGaAaAsUGEALw_wcB&ohost=www.google.com&cid=CAESbOD2kilAlWaHV3CkDyY2si539HBCG3PnXCMDj_lUAmyz9zmwqTpqQmkY1bIn3zHGB6aSIzjVRltmSbA6NhkkutAP-2BoBg-r9sL4vVc65JI6xNr6hw9DE5eBNbm_aQBZu9uLZ5JbE8luYVYaZQ&sig=AOD64_0Hljv0DH_QopwhrcZwj-K8WdRo3g&ctype=5&q=&ved=2ahUKEwjVoYCRoNWAAxWzSDABHeu-AqwQ9aACKAB6BAgGEH8&adurl=

Ever since the latest FF update each time I start/re-start FF I need to resignin to Dashlane. Honestly this hasn't happened in over 20 years. I haven't been able to find any similar reports. Has and/or can anyone explain why and hopefully provide an answer/work around? Thanks anyone/everyone.

I am developing an Angular App which uses a web-socket for backend communication. Interestingly, whenever I open the app in firefox (localhost:4200) the navigation bar breaks. I can't change the URL manually anymore, but every time I submit a changed URL it first redirects to the specified page but then immediately overwrites the navigation with the previous URL.

Example:

1. Call http://localhost:4200/
2. Sometimes the first additional navigation works, but afterwards all manual changes using the address bar will result in the behavior shown in the below image.

Steps I have taken to narrow down the error cause:

• I ruled out a device specific issue, since the problem occurs on both my machines.
• It is specific to firefox, since both edge and chrome work perfectly fine
• I don't think it is related to the angular router and the way I use it, since it would be quite weird that a website could force a user to stay on it.
• It is not related to the Angular CLI since the error also occurs when I deploy the angular with nginx.

I haven't found any hints on what might cause this behavior or even how to debug the network traffic further to maybe see what is causing the navigation override.