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website will not open

I'M trying to open Realtor.com and I get this message: Application error: a client-side exception has occurred (see the browser console for more information). Can't seem … (read more)

I'M trying to open Realtor.com and I get this message: Application error: a client-side exception has occurred (see the browser console for more information). Can't seem to fix it. Can you help?

Asked by wduerig 1 year ago

Answered by cor-el 1 year ago

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Google search stops working

Hello! After updating to the latest version of Firefox (100.0.2, 64-bit), I notice that Google search stops working every now and then. By stops working, I mean I can't u… (read more)

Hello! After updating to the latest version of Firefox (100.0.2, 64-bit), I notice that Google search stops working every now and then. By stops working, I mean I can't use their website https://www.google.com or search using Firefox's address bar or search bar. Searching with other search engines like Bing is working normally. In order to get Google search working again, I have to close and restart Firefox. However, after some time, it stops working again. How can I fix this problem?

Asked by frankT68 1 year ago

Answered by cor-el 1 year ago

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Video not working for certain sites

I recently got a new computer, and in trying to get all my old accounts and what not synced up, I noticed that Twitter videos weren't playing for me and giving me a gener… (read more)

I recently got a new computer, and in trying to get all my old accounts and what not synced up, I noticed that Twitter videos weren't playing for me and giving me a generic "The video could not be played", which was odd and annoying, but not the end of the world. I then went over to Twitch and got the "Your browser encountered an error while decoding the video. (Error #3000)". Meanwhile, Youtube works perfectly fine.

I tried clearing cache/cookies, tried on incognito mode in case it was an issue with one of my extensions, all to no avail - when I swapped over to Edge just to check if it was a computer issue versus a Firefox issue, both sites functioned in Edge just fine. Is there anything else I can try troubleshooting in Firefox to see what's causing this short of trying to uninstall/reinstall again?

Asked by lolarayyy 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Firefox slow to boot [Arch Linux]

Hi, so I recently installed arch Linux and want to use Firefox as my browser. However ever since I installed it, it takes a long time to launch the program. It consistent… (read more)

Hi, so I recently installed arch Linux and want to use Firefox as my browser. However ever since I installed it, it takes a long time to launch the program. It consistently takes just over 26 seconds to launch. After it's open everything works fine besides that. Also when I launch Firefox from the terminal I get this message "ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. Missing chrome or resource URL: resource://gre/modules/UpdateListener.jsm Missing chrome or resource URL: resource://gre/modules/UpdateListener.sys.mjs" I have been looking at some help threads but I can't make sense of what they are talking about. Hopefully this makes some amount of sense to you.

Asked by ashley92508 1 year ago

Answered by ashley92508 1 year ago

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Firefox fails to download any file, download immediately fails.

Hello Whenever I start a download, it immediately crashes, no matter what you do all downloads fail. Tried solutions that didn't work: refresh ff, delete profiles, … (read more)

Hello Whenever I start a download, it immediately crashes, no matter what you do all downloads fail. Tried solutions that didn't work:

  • refresh ff,
  • delete profiles,
  • uninstall + reinstall.

Asked by JFM02FFP2NR 2 years ago

Answered by JFM02FFP2NR 2 years ago

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FF maintains browser tabs in full screen

on my Win10 64b system the FF browser keeps the tabs visible after the last 99.0.1 update. i didn't make any changes to the browser after that update that i can recall. t… (read more)

on my Win10 64b system the FF browser keeps the tabs visible after the last 99.0.1 update. i didn't make any changes to the browser after that update that i can recall. thx!

Asked by Mataichi 1 year ago

Answered by YongHan 1 year ago

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Print <ctrl-P>... Preparing Preview hangs

I'm running v100.0.1 (64-bit) on Win10. I've seen others report this problem but haven't found a fix listed anywhere. <Ctrl-P> or Menu->Print results in the sa… (read more)

I'm running v100.0.1 (64-bit) on Win10. I've seen others report this problem but haven't found a fix listed anywhere. <Ctrl-P> or Menu->Print results in the same problem. The print overlay starts up (say Print in top right corner), spinning wheel above Preparing Preview in the center of the overlay... Never ends. I have to Esc to get out of it. Happens on any page. Print dialogue works fine on same pages with Chrome and Edge.

Asked by Bryan 1 year ago

Answered by Bryan 1 year ago

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Excessive GPU memory usage when visiting websites (especially watching live streams)

Firefox always uses excessive GPU memory when I watch video and livestream. about:memory shows that the explict GPU memory allocation is only about 200 MB but in the task… (read more)

Firefox always uses excessive GPU memory when I watch video and livestream. about:memory shows that the explict GPU memory allocation is only about 200 MB but in the task manager the GPU memory usage is 1GB, and the latter doesn't decrease even if I close the tab. I suspect that this is a memory leak. I searched for Bugzilla and found a similar issue that has been existing for years: https://bugzilla.mozilla.org/show_bug.cgi?id=1386177

Asked by ZeroAurora 1 year ago

Answered by ZeroAurora 1 year ago

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No Audio from Firfox. Not in Windows volume mixer

After start up Firefox I am not getting any audio. No other app nor browser has this issue. It does not show up in the volume mixer. I've made sure all apps, browser, dri… (read more)

After start up Firefox I am not getting any audio. No other app nor browser has this issue. It does not show up in the volume mixer. I've made sure all apps, browser, drivers, and windows are up to date.

Asked by birdville3000 1 year ago

Answered by birdville3000 1 year ago

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I can't save files in Firefox

Firefox worked perfectly, but since a few days I can't download anything. I'm using Mozilla Firefox snap for Ubuntu 22.04, version 110.0.1 (64 bits) canonical-002 - 1.0 W… (read more)

Firefox worked perfectly, but since a few days I can't download anything. I'm using Mozilla Firefox snap for Ubuntu 22.04, version 110.0.1 (64 bits) canonical-002 - 1.0 With Chrome everything works perfectly so I assume it's a problem from Firefox.

When I open a PDF, a MP3 or any file, the "save" option doesn't display anything. Usually it opened a dialog where I could choose the folder where I wanted to download the file, but now I have nothing.

I have only 4 extensions: - adblocker ultimate - duckduckgo privacy essentials - vuejs dev tools - zotero connector

I always had them and I never encountered any problem.

Asked by DJ Caësar 9114 11 months ago

Answered by DJ Caësar 9114 11 months ago

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Multiple settings are greyed out

Hi, I'm having a problem with my Firefox where it doesn't let me change some of my settings. This is my home PC and I've already tried running Firefox as admin and the se… (read more)

Hi, I'm having a problem with my Firefox where it doesn't let me change some of my settings. This is my home PC and I've already tried running Firefox as admin and the settings are still locked. I have reset it many times and haven't installed any extensions. I can't find anything online about this.

Asked by enziqo 1 year ago

Answered by enziqo 1 year ago

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"This file contains a virus or malware." download popup won't go away

Firefox version: 102.0 (64-bit) System: Windows 10 21H2 I recently downloaded a file that may have had some sort of virus or malware. The file came up negative in Window… (read more)

Firefox version: 102.0 (64-bit) System: Windows 10 21H2

I recently downloaded a file that may have had some sort of virus or malware. The file came up negative in Windows Defender and Malwarebytes but I deleted it anyways; however, I still get a download popup every time I open Firefox telling me that "This file contains a virus or malware." I've cleared the download library and browser history (cookies, cache, etc.) but I still get the popup from the Firefox.

Is there any known fix for this? Thanks!

Asked by Pat H 1 year ago

Answered by Pat H 1 year ago

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Youtube GPU usage peaks

I noticed some peaks of usage on both internal and dedicated GPU while watching videos on YouTube. This happens only when watching videos not on Full Screen mode. I teste… (read more)

I noticed some peaks of usage on both internal and dedicated GPU while watching videos on YouTube. This happens only when watching videos not on Full Screen mode. I tested also with chromium but there's not this issue. What is causing it? How can i stop this behavior?

Asked by Gian 1 year ago

Answered by ARMAN KHAN 1 year ago

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Facebook lagging

So for the last little while, Facebook has been making a complete nuisance of itself on firefox. This isn't a browser problem, because the other tabs I have open work pe… (read more)

So for the last little while, Facebook has been making a complete nuisance of itself on firefox. This isn't a browser problem, because the other tabs I have open work perfectly fine, but FB takes forever to load, and any button I press to interact with it, (like the reload button,) also lags, (but, again, works fine on other tabs,). It doesn't even register links as being clickable for a good minute after loading. The page also seems to reset every time I switch from another tab to it, showing a blank page with a loading symbol. I have tried deleting the entire history, and restarting the browser, and deactivating the adblocker, (the only extension active) and nothing seems to help. Does anybody know why it's doing this, (other than because the company follows the 'if it isn't broke, break it' theory, which we all already knew,) and how to fix it?

Asked by Khat 8 months ago

Answered by Khat 8 months ago

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Uploading photos to Meetup

This sounds like it's a Meetup problem, and in fact it may be, but now I am having doubts. The problem is that I can't upload photos to a Meetup event. (This will most… (read more)

This sounds like it's a Meetup problem, and in fact it may be, but now I am having doubts.

The problem is that I can't upload photos to a Meetup event. (This will mostly just be a problem for Meetup organizers.) When I click on "Save photo", nothing happens. No error message, nothing. It's as if the "Save Photo" button has been disabled. Firefox is my browser while I access Meetup.com, and I have the latest and greatest version of Firefox.

I contacted Meetup and they haven't been able to solve the problem; they suggested that I clear my cache and my cookies and try again, but I get the same result. HOWEVER, when I go into Microsoft Edge, I can upload photos with no problem. So I have a work-around: use Microsoft Edge to upload photos. So my question to you centers around: why does this work perfectly in Microsoft Edge, but it doesn't in the latest version of Firefox?

To test the possibility that it's a bug on my personal desktop computer, I went to the public library and tried the same experiment, with the same result. So I don't think it's problem with my personal desktop computer.

One other piece of information: the exact same thing happens (failure to update photo, that is) when I have the photo open in another application (Photoshop), even if I try to "save photo" to Meetup in Microsoft Edge. Then when I close the other application (Photoshop in this case), Microsoft Edge lets me "save photo."

I know that Firefox really doesn't want me to try to revert to a previous version, and it makes me nervous too, but I am suspecting that something in the latest Firefox version actually introduced a problem. (Or maybe triggered a Meetup bug of some sort; I still haven't located the problem.) I've been on Meetup.com for years, I've had Firefox for years, they've worked together to upload photos in the past for years.

If you want to get into the details, below, for what it is worth, is my initial question to the Meetup support people (with whom I am still in a conversation).

- - - - - - - -

I can't upload a photo for my event. In fact, I cannot upload a photo for any event at all. I deleted a couple of photos and an album because maybe our group had too many, but that didn't work. I can't even upload a photo that I had previously uploaded to a different event, so I don't think that the problem is with the photo itself.

Here's what happens. 1. Edit the draft of my meetup. 2. Click on "upload photo." The photo is 1827 x 1009 pixels, total size 63 KB. 3. I click on "Upload photo", then in "add photo" I click on "upload photo" again. I browse for the photo and select it. 4. The "crop your photo" screen appears, with the selected photo in it. It's already the size I want, so I click on "Save Photo".(Cropping doesn't help either.) 5. Nothing happens. No error message, nothing. The only think I can click on is "cancel," which takes me out to the previous screen. - - - - - -

Asked by keith54 1 year ago

Answered by bonzcrystall 1 year ago

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Firefox crashes on using youtube

Hi, my Firefox keeps crashing on using youtube (on openening youtube.com or any site which integrates a youtube video). My crash report ID is as follows: bp-d25e9417-a29a… (read more)

Hi, my Firefox keeps crashing on using youtube (on openening youtube.com or any site which integrates a youtube video). My crash report ID is as follows: bp-d25e9417-a29a-4ce2-ac69-1e8460220329 Is there anything I can do? Thx a lot, Maike Scotland

Asked by maike9283 1 year ago

Answered by jonzn4SUSE 1 year ago

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Firefox hangs on google search V 100.0

When using built in search (google default) -- browser stops responding. Shows Firefox new tab background when loading the search. Issue resolves on Firefox close and re-… (read more)

When using built in search (google default) -- browser stops responding. Shows Firefox new tab background when loading the search. Issue resolves on Firefox close and re-open. Paste and go, creating new tabs also fail with same 'new tab background' displayed. Issue is intermittent but appears often, at least 4-5 times a day.

Tested same sample search with google chrome in same time period, no issue.

Issue appeared around the V99 update. Fix would be greatly appreciated - exiting and re-opening browser, dropping all tabs to reload is a serious usability issue.

Asked by dan.baldewicz 1 year ago

Answered by cor-el 1 year ago

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Firefox Lags When Typing

When typing, Firefox will lag and not display the words until much later, making it hard to know what I'm typing. This applies to any app that I'm using on the browser. F… (read more)

When typing, Firefox will lag and not display the words until much later, making it hard to know what I'm typing. This applies to any app that I'm using on the browser. For example, I typed this whole paragraph before a single word appeared, and even then, it still took another 30 seconds to actually appear. I've already reset, refreshed, uninstalled and reinstalled, updated, everything like that. I have a couple extensions, AdBlock, Honey, WebRTC Lead Shield, and Return YouTube dislike. But I ran it in safe mode and the issue was still there. I'm running the latest version of Windows 11 if that makes any difference.

Asked by kysonty 1 year ago

Answered by TyDraniu 1 year ago

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Some video content can not be displayed.

I use a laptop with Fedora 36 installed. Firefox is version 104.0.1 Until a few days ago, there were no problems with video display. But since a few days, video content … (read more)

I use a laptop with Fedora 36 installed. Firefox is version 104.0.1

Until a few days ago, there were no problems with video display. But since a few days, video content that is offered by the news site from NOS (Dutch television) is not displayed anymore. I only get this error: The media playback was aborted due to a corruption problem or because the media used features your browser did not support.

Also some content on Youtube aborts. For example loading https://www.youtube.com/watch?v=qq0BUiEs3JM results in this error: Er is een fout opgetreden. Probeer het later opnieuw. (Afspeel-ID: Ui0fzPxdSexgYcZ4).' (An error occured, try later again).

When using the Chrome Browser both websites can be used without giving errors implying that all the codecs are available.

How can I detect why video is blocked?

(Twitter also gives problems. After a fraction of a second, it stops displaying video)

Asked by Ben Engbers 1 year ago

Answered by Ben Engbers 1 year ago

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Code erreur PR_END_OF_FILE_ERROR

Bonjour, Depuis une semaine, j'ai ce message à l'ouverture de ma page d'accueil Orange, avec Firefox !! PR_END_OF_FILE_ERROR il n'y a qu'avec mon navigateur et pas … (read more)

Bonjour, Depuis une semaine, j'ai ce message à l'ouverture de ma page d'accueil Orange, avec Firefox !! PR_END_OF_FILE_ERROR il n'y a qu'avec mon navigateur et pas sur Chrome ni Edge. Avant, j'étais le seul impacté par ce problème et maintenant les trois P.C de la maison le sont. Deux W11 et un W10. En déconnectant le VPN le souci n'existe plus. Merci d'avance pour votre aide.

Asked by YAGO 1 year ago

Answered by cor-el 1 year ago