Firefox Support Forum

As of last night, without warning and without me changing any settings, or restarting my computer, when I go to open Candy Crush (on Facebook) the loading process freezes and I get a banner at the top of the screen telling me "This page is slowing down Firefox. To speed up your browser, stop this page." At that point I can close the banner, or stop the page, but either way no further progress is made and the page seems to freeze. Candy Crush will still run on Edge (which I would REALLY rather not use at all!!!!). So this is a Firefox issue. Please tell me how to fix it.

2013 Macbook pro running Big Sur 11.7.4. The escape key no longer works when using full screen mode to return to the Firefox browser. I must quite and restart Firefox anytime I am in full screen mode. My escape key works on full screen mode on other browsers.

Tab or sometimes the Firefox process crashes when playing youtube video after a while. The tab / process doesn't crash immediately but will continue playing the video for as long as almost 1hr before crash.

OS: Manjaro Linux Viedo card: Nvidia 3060.

...when I open Amazon Prime video nothing works on the page ... it freezes ... cannot close (x out) ... need to force close using CCleaner program. Other open Firefox pages freeze at the same time ... Amazon chat was open in separate page and the chat page froze as well. ...the same with Netflix ...the same with video pages accessed by clicking on link in CNN news items I do not get an error message ... just total freeze.

Neither Malwarebytes nor Norton think it is a virus.

Firefox has been my standard for years, but today an Amazon customer service rep suggested I try Chrome to access the Prime video site. CHROME WORKS. I therefore conclude there is a glitch in Firefox. Note that I clear all cookies after every internet session with the CCleaner program.

Why are my pages freezing? Can you suggest a fix?

HI all, I've just only recently noticed that EBay doesn't load in Firefox. This only started a few days ago - and I have never had a problem before in decades of using Firefox and EBay. I have changed no settings in Firefox at all for a long time.

Hi, I have used multi account containers for quite some time and they've worked great but yesterday when I clicked into them all my created containers had disappeared and it reverted back to the 4 default ones.

I re-created one of them but after logging on today that has disappeared and it's back to the 4 default.

Will there be any way to get my created ones back? Why did they reset again? Is there a way to stop this happening or at least back them up?

Thanks!

Hello !! I notices a strange behavior of Firefox in my notification area of MacBook Air M1 running on macOS Sonoma 14.0. Many times when I am using firefox or minimizing it, it is showing "Firefox is capturing your screen" that can also be seen in attached image. I am not using any type of screen recording or screenshot too in any way neither having any plugin or 3rd party integration in browser nor any proxies. Sometime it also using the Mic and giving symbol of Mic use for few seconds. What's happening ? Can you please look into it.

Hello,

Amazon Prime no longer saves my place in TV series I'm watching. If I was 15 minutes in on episode 9 of something, when I came back it would still be in the same place, even months later. Now it doesn't do that anymore, even if I come back a few minutes later.

Amazon says Amazon Prime does not work very well on Firefox, and my issue does work fine on the other browsers, but I don't want to use them if I can avoid it. Firefox works fine for Hulu and Netflix and the others. I don't have any other issues with Firefox other than this one.

Does anyone know anything about this and possibly how to make it work like it used to?

Thank you.

Firefox v. 118.0.1 64 bit Windows 11 Pro

yesterday, when i logged into my icloud.com to use my email, my screen became dominated by a thing that said something about protecting my privacy or email or what ever. there were two options, and I tried both of them, but that was all it would do. I never was able to get rid of that screen or use my email. I consequently logged into google chrome and then had no trouble at all with my icloud.com account.

"Why does Firefox on my Windows 10 PC consistently load 'https://onlinebinoculars.com/' much slower compared to other websites, causing delays in accessing important information about binoculars and optics?"

The newest version reloads and resets nearly every time computer restarts over the past couple weeks. Same thing today, however, now I cannot load anything. I can get to settings, etc but it will not load websites - no error code, just keeps "thinking"

I am able to use Chrome, so it is not an internet/router issue.

We are having issues with the new updates 118.0.0 and 118.0.1 on Windows 10.

We believe the advanced tracking protection is blocking some of the resources from loading in our application Banner who is provided by Ellucian. We have used a group policy to block Firefox from updating until we are able to resolve this issue.

We attempted to add the Enhanced Tracking Protection exception list but that did not work.

Are you able to provide us with a group policy that we can turn off advanced tracking protection for that one site?

Or are you able to provide us with some assistance with the next steps?

Hello!

I'm curious if there was a recent change in Firefox for macOS that started marking items copied from private windows as "concealed"?

I've been using Firefox for quite some time and last week started noticing that my clipboard history app, Alfred, was no longer storing anything I copied out of private windows.

Initially I reached out to Alfred and they suggested this was on Firefox's end:

Upon further investigation, I can see that Firefox intentionally marks its clipboard data as Concealed in order to protect searches done in a private window.

If this is true, can I turn this off somehow? It really breaks my workflow and am unfortunately stuck using Chrome at the moment.

Thanks!

I am having the same issue as in these questions/bugreports, but with version 102.15.1 https://support.mozilla.org/en-US/questions/1285436 https://support.mozilla.org/en-US/questions/1278453 https://bugzilla.mozilla.org/show_bug.cgi?id=1638675

I tried to downgrade to 82.0.3 (this version is mentioned in bug report 1638675) and it works well.

I am using the following webpages with animation for the performance test: 1) http://www.java2s.com/example/javascript-book/testing-browser-animation-performance.html 2) http://www.java2s.com/example/javascript-book/testing-browser-animation-performance-demo-d2dff.htm

Here is what I know so far... - '--safe-mode' or 'layers.gpu-process.enabled' do not make any difference; - the second webpage gives better performance (comparable to 82.0.3), so the issue can be related to the text+animation combination; - even if I scroll the first webpage to move the animation out of view, the performance is still bad; - looks like it depends on window size (1st webpage)

Good afternoon. For the last day or so my Firefox has been running slower than normal. It takes longer to load my home page than normal, for one example. Actually it takes a little longer than it had to load most web pages. I tried opening the same pages on Edge to make sure it is not just an internet issue and Edge works fine.

I am also having an issue with settings. When I open settings, privacy, and navigate to saved logins before when the list would automatically populate it now takes almost 12 seconds to load all my logins.

I did try to run the browser in troubleshoot mode and the behavior did not change.

I am running Firefox 118.0.1. Any help would be appreciated. Thanks in advance.

Ever since FireFox updated to the latest version I'm constantly having Tabs crash within Firefox. The following message comes up: GAH. Your tab just crashed..

bp-99cb0647-4176-4710-b2c8-8a9e50231001 10/1/2023 1:01 PM bp-1da1989d-2091-432e-bfb7-8970c0231001 10/1/2023 1:01 PM bp-2cde79d9-a1de-4765-bd52-82dd10231001 10/1/2023 1:01 PM bp-9ad00c91-a977-4b4f-96a5-f1c2f0231001 10/1/2023 1:01 PM bp-41f094be-b1b5-4505-a6a2-097050231001 10/1/2023 1:01 PM bp-67a0c441-baad-412f-af7c-aeb9d0231001 10/1/2023 1:01 PM bp-5c33e37f-a7d4-4710-9918-c3a740231001 10/1/2023 1:01 PM

(moved the crash reports out of the Troubleshooting Information - c)

right click menu copy not clickable,cant copy but when I hit ctrl + c and copy something first then i can copy within the right menu fine with the same site, and no this is not a site issue chromium works just fine.

When I open a website where there is a document upload feature and I want to upload a document but when I click the button to upload a document Firefox can't respond, I've tried several methods such as deleting cache, even reinstalling but I still encounter this problem.

I can't add images to this report because of this problem

Thank you