Firefox Support Forum

When I scroll down to look at recent posts on Facebook groups I follow all but the top one has suddenly lost its date/time – I just get a blank where the details would usually be and have to hover over to reveal the details. The silly thing is that this only happens when I sign in and it doesn’t happen when I use chrome – although I prefer using Firefox, not least because the bookmarks sidebar is better. I have tried getting rid of all extensions and running in troubleshoot mode but without success. Any help/advice would be appreciated (as long as it is not about football!)

Whenever I try to download a file from google drive, I get: "The page isn’t redirecting properly An error occurred during a connection to drive.google.com. This problem can sometimes be caused by disabling or refusing to accept cookies."

Downloading google docs files from drive works fine, they convert to word and save to my downloads like normal. But downloading image files or pdfs yields this error. Right-clicking and downloading them from the folder view just does nothing. There is no difference between shared files and my own drive files. This error only happens in firefox, I can download files on microsoft edge just fine.

This has been happening for a few weeks now. Things I've tried:

-clearing cookies and cache -restarting firefox, restarting computer -checking for updates and updating firefox -disabling all my add-ons -clearing startup cache -adding drive.google.com and google.com to the exceptions for enhanced tracking protection -switching from standard to custom and unchecking cookies from the list of trackers and scripts to block, then clearing all cookies and cache -attempting to download in firefox troubleshoot mode -attempting to download in incognito mode -refreshing firefox -re-installing firefox by following the steps here: https://support.mozilla.org/en-US/questions/1233618 -turned off real-time protection on computer antivirus (default for windows 10) -turned off microsoft defender firewall

I don't even know what else I can try. I assume it's a firefox error because this only happens using firefox on my laptop - I use firefox mobile and can download the same files on my phone. Does anyone have any advice?

FireFox is completely broken, all I get is "PR_CONNECT_RESET_ERROR" on everything.

I'm having to send this from my phone as my computer can't access webpages anymore. I know my internet is working as Online functions are working (Windows update, Online Games etc are working fine)

How do I fix "PR_CONNECT_RESET_ERROR". I refreshed FireFox so many times, I've lost count.

Hi, I've been having problems with my Firefox. After some time (~1 day?) all websocket connections stop working until I restart the browser. In JS console I can see "Firefox can't establish connection to ws://..." (or wss://).

This really affects all pages, for example Discord, Onshape, Jupyter notebook, and 100% gets fixed when FF is restarted.

I'm looking mostly for some debugging tips. So far I've tried increasing `network.websocket.max-connections` from 200 to 500, without any luck. I have also tried to examine some pages for open websockets using developer tools, but didn't find anything suspicious.

I'm running version 110.0.1 built on Gentoo, but this issue has been with me for couple versions already. I have a few extensions, including uBlock origin and leechblock, approximately 100-200 open tabs in 4-5 windows at all times. Restarting firefox every day is not the worst, but I'd definitely prefer to not have to do that

when playing videos, firefox makes the videos much darker and higher contrast than the original videos, as well as maxing out the cpu on my laptop when playing video, started a day ago or so.

I purchases a new computer that had Firefox installed on it already.

After Windows 11 setup...

1st starting Firefox up I got a message saying:

The program can’t start because VCRUNTIME140.dll is missing from your computer. Try reinstalling the program to fix this problem.

After, it would load but, was getting every time I loaded it up or a new page: Gah. Your tab just crashed

I did all the solution I could find for Firefox crashing (plus more google results): https://support.mozilla.org/en-US/kb/troubleshoot-firefox-crashes-closing-or-quitting

THIS DID NOT WORK!

But then I decided to focus on the VCRUNTIME140.dll is missing issue.

And here is what solved it for me:

1. Visit https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
2. Go to the section Visual Studio 2015, 2017, 2019, and 2022, and download the following executable file: vc_redist.x64.exe
3. Install this file
4. Restart the computer and run Firefox

Since yesterday on Facebook I can't see the time a post was written like I always had and like it happensa for example on Chrome, does this is happening to others?

Hello all. Since the update to Version 113.0 I have been getting an error in my Event Viewer which is Event 2 Firefox Default Browser Agent . I am now on Version 113.0.1 and still get this error. Firefox is my default browser. Below is an image of what I see in my Event Viewer and also the full view of the event itself. I seem to not be having any problems with the browser but I was wondering if anyone could shed some light on why this is happening or forward to the Devs.

Respectfully, Don

Log Name: Application Source: Firefox Default Browser Agent Date: 5/14/2023 4:19:42 PM Event ID: 2 Task Category: None Level: Error Keywords: Classic User: N/A Computer: DESKTOP- Description: The system cannot find the file specified. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 <System>
   <Provider Name="Firefox Default Browser Agent" />
   <EventID Qualifiers="32775">2</EventID>
   <Version>0</Version>
   <Level>2</Level>
   <Task>0</Task>
   <Opcode>0</Opcode>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2023-05-14T20:19:42.8333225Z" />
   <EventRecordID>9023</EventRecordID>
   <Correlation />
   <Execution ProcessID="0" ThreadID="0" />
   <Channel>Application</Channel>
   <Computer>DESKTOP-         </Computer>
   <Security />
 </System>
 <EventData>
   <Data>0x80070002 in RegistryDeleteValue:320</Data>
 </EventData>

</Event>

The two most recent updates have made it impossible for me to log into three utility (water, gas, electric) accounts, my bank's website, and my barnes and noble account. In all cases, the browser refuses to accept any input--automated (password manager), copy and paste, or manually typed by myself and pops up a message saying "This page is slowing down Firefox. To speed up your browser, stop this page." This message is followed by a small button saying "STOP" and an "X" to close the message. I have tried turning off the Enhanced Tracking Protection button in the URL/address bar. I have tried clicking the STOP button in the message. I have tried ignoring the message. And I have tried closing the message by hitting the "X" at the end of the message bar. AdBlock Plus and NoScript have been disabled. Nothing works and I am unable to log into my accounts to retrieve and pay bills, balance the checkbook, purchase any B&N items, etc. I would really REALLY appreciate it if someone could figure out what I'm doing wrong or what is going on and fix it: Or send me step by step instructions on how to get around this because FIREFOX is the only browser I trust for accessing sensitive and personal information but I am at a standstill now when it comes to obtaining our bills, etc. Operating system is WIN 11. Computer is a Dell. Antivirus is AVG Ultimate Suite. Thank you. Laurie Selwyn

Hi, I have firefox on my Ubuntu 23.04. When i start it it shows a black screen. I click quit on my system and then i startup and it lunches normally. What am I doing wrong or how to fix it?

I keep getting this error message. But I am NOT offline! I have several other tabs open, and the tab that is says is offline isn't.

Any idea what I can do? I tried troubleshooting mode but I didn't find anything out.

Firefox version 112.0.2 (64-bit) (up to date it says).

Thanks for any help.

Hello, Would someone please give me a fix for the Picture in picture issue I'm experiencing. Regardless of the page I'm visiting, after clicking the PiP icon, the video goes full screen. I read a thread from several months ago, but didn't see any fix for this. Thank you!

Received this message thismorning while using my Ledger device:-

Something went wrong-U2F browser support is needed for Ledger. Please use Chrome, Opera or Firefox with a U2F extension. Also make sure you're on a HTTPS connection.

If I have to go more than 2 steps into a web site, example accessing my propane account, Firefox hangs up and I need to use a different browser to access my account. This happened with ChatGPT, when I got to the log in page Firefox hung up, I used the CCleaner browser to get into the website. I'm guessing I have something setup in the security settings of Firefox that's blocking me.

When I open Firefox it's just a black page and anything I click on isn't responsive. I can't go into options or anything. Sometimes Firefox doesn't even load. It worked fine earlier than all of a sudden It stopped working today. Web pages don't load. Nothing works

I seen a post earlier that had a link to a supposed fix but I couldn't figure it out. So if anybody is able to help me it would be much appreciated. I am not an advanced user when it comes to Firefox

I'm not able to any DRM content on my Firefox. It's playing properly on Chrome as well as Prime Video apps on my Windows. I tried submitting crash reports from my account.

I tried reading Get help section, but most of the doubts were on MacOS.

Windows specification Edition Windows 11 Pro Version 22H2 Installed on ‎29/‎9/‎2022 OS build 22621.1105 Experience Windows Feature Experience Pack 1000.22638.1000.0

It has been happening with the latest update for last 1 month. It was working earlier as expected.

I'm using Firefox Version 109.0.1 (64-bit)

I've already tried reinstalling Firefox on my Windows, but It didn't work.