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Firefox hangs with "not responding" message

Since the release of V96.0.2, Firefox has repeatedly crashed at random times, including when first loading pages. It occurs on several websites, including Google search, … (read more)

Since the release of V96.0.2, Firefox has repeatedly crashed at random times, including when first loading pages. It occurs on several websites, including Google search, WashingtonPost.com, and the Firefox support page.

OS: Windows 11 Hardware: Dell XPS 13 9310

I have turned off the automatic acceleration feature per help article suggestion.

Asked by LarryDC 2 days ago

Last reply by FredMcD 1 day ago

  • Solved

Firefox simply isn't doing anything.

Firefox (desktop version 96.0.1 64-bit) just updated itself on my laptop. Now, it will not load any pages. I'm sending this message using Chrome. Please help. … (read more)

Firefox (desktop version 96.0.1 64-bit) just updated itself on my laptop. Now, it will not load any pages. I'm sending this message using Chrome.

Please help.

Asked by tympanicttu 1 week ago

Answered by FredMcD 1 week ago

How can I efficiently deduce which Add On is thwarting my Firefox tabs from loading, since 5 hours ago?

6 hours ago, I shut down my Windows 10 laptop to buy lunch. 1 hour later, I turned on my laptop. But then Firefox stopped loading any tabs. My Internet — my other browse… (read more)

6 hours ago, I shut down my Windows 10 laptop to buy lunch.

1 hour later, I turned on my laptop. But then Firefox stopped loading any tabs. My Internet — my other browsers like Chrome and Edge — have all been working perfectly. See below — Firefox in "Troubleshoot Mode" works perfectly!

Therefore, is one of my ≥ 30 Add Ons the glitch? How can I most productively suss out which Add On, without disabling each of my ≥ 30 Add Ons singly?

Asked by Codidact.com 2 hours ago

How do I delete "Old Firefox Data" folder that somehow found it's way to my desktop?

I restored Firefox, which left a folder named "Old Firefox Data" on my desktop. How do I delete it? I can't! Even if I remove the "read only" property and remove the "den… (read more)

I restored Firefox, which left a folder named "Old Firefox Data" on my desktop.

How do I delete it? I can't!

Even if I remove the "read only" property and remove the "deny delete" setting, the damn thing won't go away!

How.Do.I.Kill.The.Folder???

I don't seem to remember Chrome or even Edge making the decision to clutter my Desktop indefinitely for no reason at all...

Asked by qpad 3 hours ago

Last reply by qpad 2 hours ago

Firefox takes 90 seconds to load after update to v. 96

Hello, Before I updated to version 96, Firefox was FAST, loaded almost instantly, and worked great. Now, it takes 90 seconds to load and even longer to open a link. I can… (read more)

Hello, Before I updated to version 96, Firefox was FAST, loaded almost instantly, and worked great. Now, it takes 90 seconds to load and even longer to open a link. I can hear the HD seeking constantly only when Firefox has loaded. Using Win7 64bit, HP Envy tower with core i7 3.2 Ghz, resource meters: CPU almost zero, memory about 25%. Thanks Steve

Asked by SteveG1980 6 hours ago

Last reply by FredMcD 4 hours ago

Can no longer access my business account

Please restore my business email address [email edited from public] @raycarter.us so I can get my email. This link was on Firefox until a few days ago then it just disapp… (read more)

Please restore my business email address [email edited from public] @raycarter.us so I can get my email. This link was on Firefox until a few days ago then it just disappeared with no explanation. Send your answer to this request to [email edited from public] @yahoo.com

Asked by Webineer 10 hours ago

Last reply by jscher2000 8 hours ago

Why Do I always have to press the Close Firefox button when re-opening Firefox after closing it

Why Do I always have to press the "Close Firefox" button when re-opening Firefox immediately after closing it? Should automatically close the Firefox Windows processes wi… (read more)

Why Do I always have to press the "Close Firefox" button when re-opening Firefox immediately after closing it? Should automatically close the Firefox Windows processes without asking me first! Is there an option that I missed in Settings that stops this from happening?

Asked by chuck43105 11 hours ago

Last reply by cor-el 6 hours ago

Images are displayed with different colors

Firefox is showing images with different colors. I tried changing gfx.color_management.mode pref to 0 on the about:config page to disable Color but it did not help. Pleas… (read more)

Firefox is showing images with different colors. I tried changing gfx.color_management.mode pref to 0 on the about:config page to disable Color but it did not help. Please advice

Asked by jayakrishnan.kct 12 hours ago

Last reply by cor-el 6 hours ago

Crashing issues

Hello, I'm encountering multiple crashes from firefox per day. Even after refreshing it twice. I've sent in multiple reports as well. Not sure if they can accessed to tr… (read more)

Hello, I'm encountering multiple crashes from firefox per day. Even after refreshing it twice.

I've sent in multiple reports as well. Not sure if they can accessed to troubleshoot.

I feel like it's video related? It only started doing this at about the time I started using a TV as a second screen. There isn't a real strong correlation with the crashes. Sometimes Youtube, Messenger, Reddit, it acts very stubborn to load different pages I click on google and then crashes. The page will be missing usually when I reopen firefox as well.

I've attached an image of a recent crash. I don't always get these error messages either.

Appreciate some help.

Asked by im2fst4u55 13 hours ago

Last reply by Seburo 13 hours ago

crush

bold text For a few weeks, Firefox keep crushing unpredictable, at the background, or when I am typing things. Anyway to prevent it? Looking at report, they say EXCEPTIO… (read more)

bold text

For a few weeks, Firefox keep crushing unpredictable, at the background, or when I am typing things. Anyway to prevent it?

Looking at report, they say EXCEPTION_BREAKPOINT

Asked by harryyao 14 hours ago

Last reply by cor-el 6 hours ago

Message about slowing Firefox

When on msn.com, newsfeeds often go blank and a message at the top of the page reads, "This page is slowing down Firefox. To speed up your browser, stop this page," and t… (read more)

When on msn.com, newsfeeds often go blank and a message at the top of the page reads, "This page is slowing down Firefox. To speed up your browser, stop this page," and there's a "stop" button. I've been having this frequently the last few days and had never had it before. How do I make it go away? Thanks.

Asked by mkeirnan 17 hours ago

Last reply by FredMcD 15 hours ago

Windows 10 hiding taskbar not working when Firefox is "over" the taskbar.

Whenever Firefox is over the taskbar or maximized, with the "Automatically hide the taskbar in desktop mode" option enabled on Windows 10; the taskbar doesn't 'unhide' wh… (read more)

Whenever Firefox is over the taskbar or maximized, with the "Automatically hide the taskbar in desktop mode" option enabled on Windows 10; the taskbar doesn't 'unhide' whenever you hover over it.

This screenshot shows Firefox maximized with the 'taskbar' (the 1px high white bar): https://i.imgur.com/Ys63fGN.png This recording shows Firefox not allowing the taskbar to 'unhide' when it's over it: https://i.imgur.com/G4Vy3r5.gif

I should also add that I am using Firefox Nightly, this does not seem to be happening on the stable release of Firefox.

Asked by walter 20 hours ago

can't access the Microsoft Office website

After I log in to the Office and try to enter Word online (https://www.office.com/launch/word?auth=1) , I am constantly redirected to the home page , (https://www.office… (read more)

After I log in to the Office and try to enter Word online (https://www.office.com/launch/word?auth=1) , I am constantly redirected to the home page , (https://www.office.com/?trysignin=0). I already deleted cookies and add-ons, reinstalled firefox

Asked by danil_mazur 22 hours ago

Last reply by danil_mazur 25 minutes ago

Devtools inspector, right mouse click on menu, freezes Firefox.

Win 7 64 bit. Latest FF update, 96.0.2 Right mouse click on open page brings up menu box. Clicking on devtools inspector and screen grays out. FF locks up. ctrl-alt-del … (read more)

Win 7 64 bit. Latest FF update, 96.0.2 Right mouse click on open page brings up menu box. Clicking on devtools inspector and screen grays out. FF locks up. ctrl-alt-del and kill the process the only remedy

Asked by RyanT 1 day ago

FF trys to Restore Session at startup

When I close FF seems to close correctly I can close all programs then shut down the laptop But when I restart the computer then start up FF, Fire Fox tries to reload the… (read more)

When I close FF seems to close correctly I can close all programs then shut down the laptop But when I restart the computer then start up FF, Fire Fox tries to reload the last Browsing session. No crash had happened and I always start a new session. The message that I receive has been clipped and attached. I have tried to close using the x at the open tab and the x at the top right corner I get the same results.

Gerry

Asked by Gerry58 1 day ago

Last reply by cor-el 1 day ago

I use duckduckgo in Firefox and everything was working well. I turn on today and can't load anything. There was an update 2 days ago 1-22-2022.

As of today.1-22-2022. no page or app will load. I have been using duckduckgo on Firefox for years with no problem. An update yesterday 1-23-2022 took place, now all i ge… (read more)

As of today.1-22-2022. no page or app will load. I have been using duckduckgo on Firefox for years with no problem. An update yesterday 1-23-2022 took place, now all i get is a blue dash in the tab moving side to side, but no loading. Does Firefox have a technician Who can contact me? Waiting for another user is not acceptable.

Asked by racerx122171 1 day ago

Last reply by jscher2000 1 day ago

Your system has run out of application memory

On a MacBook Air with MacOS Monterey 12.1, I use Firefox 96.0.2 and Thunderbird 91.5.0. I bought this MacBook in October 2021, with 16 GB of unified RAM and 1 TB of main … (read more)

On a MacBook Air with MacOS Monterey 12.1, I use Firefox 96.0.2 and Thunderbird 91.5.0. I bought this MacBook in October 2021, with 16 GB of unified RAM and 1 TB of main memory, of which 380 GB are available. Annoyingly, I get the message "Your system has run out of application memory." regularly, seriously interrupting my work, because I have to force quit Firefox and/or Thunderbird. This even happens about a day after restart.

In a typical instance, memory usage is: DeepL 67.7 MB Firefox 2.03 GB Preview 334.1 MB Thunderbird 907.4 MB Finder 75.0 MB

The answers I see on Mozilla Support do not solve my problem. In ~/Library/Application\ Support/Firefox/Profiles/aurrzm6j.default and in ~/Library/Caches/Firefox/Profiles/aurrzm6j.default, I see nothing whose name relates to Firefox.

After many and long telephone sessions with Apple Support, they conclude that my hardware, in particular the RAM module, is perfectly fine and the problem lies with lacking adaptation of the Mozilla software to the system I use.

My questions to Mozilla: Is this a known problem? Does it occur with other users as well? What is Mozilla's stand on Apple's assessment?

Sincerely, Joachim von zur Gathen

Asked by gathen 1 day ago

Web Page Rendered Incompletely on Firefox

I subscribe to a newsletter published by the International Living Future Institute at www2.living-future.org Every so often (say, once a month) I receive the newsletter t… (read more)

I subscribe to a newsletter published by the International Living Future Institute at www2.living-future.org Every so often (say, once a month) I receive the newsletter through my Comcast email (which I have opened up in Firefox). The email displays only the first of multiple (8, for example) pieces of graphic and textual content. The remaining 7 (for example) pieces are simply blank boxes. The email also contains this statement at the top: "Email not displaying correctly? View it in your browser." The latter statement is linked to a page on their site; for example, today's (1/24/2022) email links to: https://www2.living-future.org/webmail/464132/545721684/7dba785a8c809f875afbfe5e3d94f7b4d88f1cccf3e71980921b90a4c1419be8

The foregoing link does not display correctly in Firefox. When I copy the link to my Safari browser, it does display correctly (with all of the boxes of content properly populated). I have experienced this problem for at least a year, and have not encountered such problems with any other site. Your help would be most appreciated. Thank you, Bill Meessen

Asked by william.meessen 1 day ago

Last reply by william.meessen 10 hours ago