Firefox Support Forum

I have spent hours, literally, trying to fix this issue by following firefox community help guides yet nothing I've found has solved the problem. I can fully utilize youtube, with similar addons installed , on google chrome and microsoft edge without any problems yet firefox will allow only videos to be watched on youtube - nothing more. When I try to comment it says: Returned error , when click on the (save) button; nothing happens, when i click on my account icon a blank window opens with a circle spinning in the center endlessly - - the extent of functions is limited to, watching videos . I've manually installed Adobe flash, I've tried disabling the polymer function, I've tried the safe mode with my firewall disabled (I made sure that the microsoft firewall did not enable when I disabled Kaspersky), I went into about:config and did all the adjustments... there is quite a number of other things I did over the course of three hours. In the picture I have one picture showing my firewall/addons disabled with firefox in safemode while in the other picture the firewall/addons are enabled. System Information

I use Firefox for work. I generally have several tabs open, including Outlook, Yahoo mail and Facebook. It seems most of the problems come with Facebook. I constantly get the yellow bar across the top saying "A Web page is slowing down your browser." I have tried restarting in safe mode, disabling add-ons and so on. I don't know a lot of the nitty gritty of getting into fixing the slowness and crashes it also causes, so I'm asking for some clear help for a non-programmer.

Whenever I close all pages of Firefox my computer becomes completely unresponsive. No mouse movement, clicks, or keyboard inputs make a difference. I tried reinstalling Firefox, creating a new profile, and installing different versions of Firefox. This is not a problem for other browsers like Chrome. This makes my computer freezes for minutes at a time which can make things difficult for me when I am under a time crunch. I could not find any questions on this matter in any forums. Is this a problem with Firefox or my computer? Has anyone encountered this issue? Does anyone know how to fix this?

Hello, I am using a new HP computer with Firefox as my main browser. I use two screens. I have had problems with Firefox for the past couple of weeks. I usually have a couple of windows of Firefox open. One on the first screen with multiple tabs and another on the other screen. I also run chat programs, Discord, Antivirus programs, Zoom, Slack, and a few others.

Firefox crashing has also crashed other programs. I have had Discord crash a few times and Displayfusion crash as well.

I updated FireFox to the newest version. I even uninstalled and then reinstalled. I updated Windows. Flash is turned off. My video drivers are updated. I checked for viruses and spyware. I did have some Bit Coin Mining malware detected, but it was quarantined last week. All scans now are clear.

bp-dec3f18d-af80-4edc-9087-b70ee0201027 10/27/2020, 4:30 PM View bp-f8777c9b-a407-4e11-a9ee-37a250201025 10/25/2020, 5:21 PM View bp-abd3410b-568e-43dd-9053-29aa30201025 10/25/2020, 5:12 PM View bp-273a22ae-9bcb-4bd0-84f9-b41380201024 10/23/2020, 11:46 PM View bp-326e9a6b-d150-49af-83bc-6e9660201024 10/23/2020, 11:45 PM View bp-795da486-7b66-410d-b82f-b99700201022 10/21/2020, 9:24 PM View bp-33f90417-8487-442d-b824-51f350201027 10/27/2020, 4:35 PM View bp-ab362090-d258-4969-a0f2-ed6a10201027 10/27/2020, 4:36 PM View bp-afb2f753-1b96-41a3-8c09-bb6ea0201027 10/27/2020, 4:36 PM View bp-634f7e71-340c-4047-9e57-ce8db0201027 10/27/2020, 4:36 PM View bp-9610b432-4024-4ff8-99c9-066f30201027 10/27/2020, 4:36 PM View bp-f0f20b3b-7210-42d9-b232-5efc00201027 10/27/2020, 4:36 PM View bp-1cebb044-b9bb-4e1f-a4ca-1b7580201027 10/27/2020, 4:36 PM View bp-4b2a076f-0cb3-470a-801d-c3fea0201027 10/27/2020, 4:36 PM View

Earlier this year (Feb/April) Firefox slowed to 25% of the speed of other browsers I use (Edge and Chrome). With or without antivirus on, all updates completed, even with protective restrictions completely turned off, I can only achieve 250mb down on my 1gb service. If I switch to my other browsers I'm immediately in the 900+mb range. I've deleted all cache, temp files, and followed some of the optimization guidance in the forum, but it simply isn't working.

I stopped using Firefox a few months ago, but have always preferred it. However I will need to abandon it completely if this problem is unsolvable. After all the effort, it is as though Microsoft itself has done something in Windows to target this browser.

Any help out there?

I am using the latest version of Firefox on a brand new IMac running 10.15.7. Since I got this new computer Firefox has been incredibly slow when accessing eBay. It can take forever to scroll through my image file to find an image to load on an eBay listing. When I try to scroll through the image file most of the time Firefox will freeze every 40-60 images and will not respond to the cursor movement for anywhere from 30 seconds to several minutes at which point it comes to life for a few seconds and then freezes again. I can do most other things on eBay and other websites except loading images.

There is a second problem with Firefox. I frequently get the following error from eBay "https://www.ebay.com/n/error?statuscode=500. The problem is that this appears to be a Firefox issue. eBay directs me to go to home page and when I then try to reload the offending page I get the same error message over and over again, however if I close Firefox and re-start Firefox I can get to the page that generated the error message. I get the same problem with CanadaPost. Firefox gives me an error message telling me that the page doesn't exist. I closed Firefox and reload CanadaPost website and then I can get to the page.

This happens multiple times a day and only with Firefox. Other websites and other browsers don't have this problem.

I did a browser refresh, and when it was done, almost everything it was supposed to save was gone. "Firefox will save these items:

   Bookmarks
   Browsing and download history
   Passwords
   Cookies
   Web form auto-fill information
   Personal dictionary "

Bookmarks, gone. Home tabs, gone. Browsing and download history, gone. Cookies: spotty. Autofill; partly missing.

And a new tab is now completely blank (see attached image). I thought it might repopulate itself, but nope. Just blank.

All my home tabs were wiped, and I was able to put them back. But this outcome was unexpected. Some places I had to log back into; some I did not.

So I feel like I am now dealing with a broken browser, and not sure what to do about it. At least the buggy hangups and crashes seem to be fixed. Maybe.

edit: Also noticed I cannot make new bookmarks. Halp....

I am currently running Windows 10 on my desktop computer for over 10 years and I have been using Firefox as my default browser. I’m currently using Firefox version 82.0 (64-bit) and I’ve noticed that Firefox take a longer time to launch from a cold boot of Windows 10. Is there an Add-on or something other feature that I can use to make it boot faster initially? I currently use CCleaner Version 5.7 to make my computer run faster. Your prompt response to this issue will be greatly appreciated. Wilbert Kelley xxxxxxxxx@xxxxxxx.xxx

(email address phone number removed by moderator; please do not post personal information on a public website)

Many downloads I do that are big in size always just Fail. I try with other internet browsers and they work perfectly fine. I tried resetting Firefox already and that didn't do anything. I also tried safe mode to see if it was any my add-ons. All to keep failing my files. It only happens with Firefox.

Eg. go to these pages, click the ... or down arrow to bring up menu, right click to save as

https://www.podparadise.com/Podcast/1324249769

https://player.fm/series/atlanta-monster-2152811

I think it's cause the content is dynamically generated maybe but it works fine in chrome? I can't save as from the mp3 player either although it plays fine so obviously it's able to get the file? Any fix for this bs?

Wow! I only had to go through a hundred and eleventy-seven pages to get to this point. You know, there's actually pro forum software out there.

I think I'll fix my problem by deleting the Firefox virus from my computer.

Hi There, I'm on the firefox beta channel presently v82.0 using web browser on mac v10.15.7 and using this website "https://www.roadstercycle.com" which uses a paypal cart for shopping. Seems every time i add something to the cart it makes a "new" cart so i can never get more than one item in it. I have no problems with Safari - so its something to do with Firefox as opposed to the website (methinks.) I restarted firefox in "safe mode" and the problem still persists. I disabled "enhanced tracking protection" as well to noavail.

Like with most things its probably not a bug but a feature but I'd be curious to get your take on it.

Thanks, Stephen

I had most updated versions of Mozilla Firefox in my windows 10 machine. last two days, it is not opening. Tried several recommendations from Community page, Help documents and youtube solutions but nothing seems to be working.

• Tried re-installing firefox, by downloading the latest version from Mozilla, after deleting the profile folder (%APPDATA%)
• Tried removing the cache files / temp files etc., and restarted as well, still did not work.

I do not have admin permission hence could not open in windows safe mode.

Any suggestion please?, Appreciate your input!

Hi to All I am copying some information from firefox and pasting in word 2019. When I paste in word the webpage formating does not get past in word, just only text.

When I do paste from chrome and edge I get proper formatting and paste exactly the same. I have attached picture in which the color one is pasted from chrome whereas the below paragraph is just the text which is from firefox