Firefox Support Forum

Hiya, I'm hoping someone here may be able to help. I originally posted on the microsoft website but they were unable to help and said I should report to Firefox. I'm not sure how to do that so I'm hoping posting on here will get me an answer. I'm also unsure how to add a link to the forum I was using so have done a screen shot. Hopefully thats ok

Do I stop the instances that are in the WAIT state? If so do I use the task Manager? I cannot determine whic instance is the oldest, or are the instances in FIFO order.

Thanks to your contributor for needed help. Dave.seig@gmail.com - if needed.

I use firefox to play music, so I usually have a window in the background while I do other things. When playback starts after a pause, or between songs, the playback window often steals keyboard focus. So if I'm typing in another window, I'm interrupted. Very annoying. It happens on at least youtube, navidrome, and jellyfin.

I've found a few others reporting similar issues that suggest setting `mozilla.widget.raise-on-setfocus` to `false` - but this doesn't work for me. How can I figure out what's triggering this keyboard steal so I can fix it?

I'm using firefox esr 102.7.0esr, but it's been happening for a while. I've tried the debian builds and the official firefox.com builds, same behavior. Thanks for any suggestions.

Lately Firefox has become unbearably slow. I checked my Verizon connection. Their test showed I have good network response. I get these long TLS handshake messages. I tried refreshing Firefox. I lost my adblock then reinstalled it. It seems to be working but I no longer see the icon showing how many ads are blocked. I thought I might try customizing it but when I go into Settings-Add-ons I can't even find it. By the way I can't find what release I'm on either but it should be the latest.

I am trying to sign up to fire fox on my new think pad. I had fire fox on my old mac that is 12 years old and near end of life. I tried to create using my email address that resides on my old mac and setting up a new account with the password shown as high security password and then it asked for the code that was sent to my old mac with the email address that is the same that I'm trying to create on new think pad .I was able to get the code and when Ientered it a message appeared stating problem. I retrieved the code within3 minutes of it being sent . what do I need to do to get set up on my new think pad?

Can someone help me trouble shoot why my Firefox constantly crashes? I can't use it for more than 5 minutes before it freezes and crashes. Here are my reports, I have dozens of these but just the most recent five:

bp-5bc7a6be-213b-4ed8-99c0-72dd30230203 bp-a45d04dd-1ed7-455c-bc23-a4d430230203 bp-cd534224-58b5-4685-9fe8-9f80f0230203 bp-f4c1a883-d3b1-4252-b3bb-9e3a70230203 bp-6a6b65bb-29e5-469e-ae76-500c60230203

When I open Manage Bookmarks, I goto Import/Export, folder explorer opens, try to locate a bookmark backup file (for restore), then BOTH the FireFox and Explorer crash and disappear. Happened more than 20 times, already submitted crash reports. Please see my account. Need Fix asap. Also FYI I already tried fresh firefox reinstallments, pc reboots, clear cookies and everything else. Windows is already most updated.

Not sure when the problems (slow and failure to launch) started. Had been using Firefox for years until a coupler of months ago. Tried to use support for help but nothing worked. Started using Chrome more often. Now I use it exclusively. Somehow, I suspect the combination of my use of Yahoo's NordVPN and AOL's Malwarebytes, somehow interfered with Firefox.

1. YouTube video lags too much (which less happened in Microsoft edge) My machine is dual core & 4gb ram with a igpu called intel Q45/Q43 but i think 720p should be not lagging in this pc. I always can switch browser but i love fire fox syncing thing that's why im trying not to shift. But, if Mozilla won't fix my problem then i had to shift it. some days ago like 6months ago or long ago mozilla fixed firefox video playback by a update and it was really great and worked for me. 720p was working really fine. but now on recent update... it really lags too much.

2. fire fox becoming heavy, we all know chrome is memory hungry and uses very much ram, but i compared firefox to chrome before it was true firefox used less ram then chrome. but nowadays firefox uses much ram then chrome which is really wierd so fix it aswell.

3.some times facebook photos do not show and shows a text" a man standing with an umbrella"

4. please more optimize for a low end pc bcz I & many other people can't even afford mid sepc PC.

I loved firefox for a long, i don't want to leave it! So, please Mozilla fix my problem. ._.

I have plenty of reports that have been submitted and yet not contacted yet by anyone. I had tried it in troubleshoot mode and still the issue persists.

I had uninstalled and downloaded it on my laptop again and the issue remains. The caches and all were cleared and tried. What am i missing ?

I am getting these error messages frequently. They come so often and last so long, my computer is only marginally functional. I have had it optimized several times but it doesn't really seem to help.

What can I do to stop this?!

I look forward to your comments and/or suggestions. I am in a real bind here!

I am using Firefox and other browsers to attempt to download files containing multiple spaces in the filename, but only Firefox is condensing the multiple spaces down to a single space when downloading. I've seen this in another support request, dated June of 2021, but there was no resolution posted. Any help would be appreciated. I can see the app displaying the file correctly, and when moving the file among the different stops in the app, the spaces are replaced by the '+' char, so as to keep track of the spaces. However, as soon as it lands on the download option, it retains only a single space. Thanks in advance.

Kev

Good evening Community,

I have a prolem with my firefox browser since about 3 weeks. So I hope somebody around here can help me with that. Somehow it occurred that HTML5 videos need very long to load. Sometimes it even shows me the message that I should restart the browser. I really cant find the problem. I have the newest version: 109.0.1 (64-Bit) I deletet the cache. I also didnt install any Plugins or addons. Since the problem occured.

I tried other Browsers on my Computer and it works just fine. By the way I also have a pretty new Computer, the specs are fine.

The only thing I didnt try, is to reinstall Firefox. Because i have a couple of tasks opened which I dont want to lose or put in booksmarks. But that also cant be the problem. Because I always had around 10-20 tasks opened in the past.

I hope somebody can help me or had the same problem and knows how to fix it.

Sorry for my bad englisch.

Nice regards. BS

I love Firefox but it has a market share of just around 7% and is even lower than Edge (which is terrible IMO). Chrome has the most users at around 65%.

Although Firefox is a much better browser, the perception for many is that Chrome is better due to much faster browser loading. I have Chrome and Firefox installed on Windows 11 with the same extensions and Chrome loads my home page in 2 sec whereas Firefox takes 7 sec to load. Even after deleting all cookies, cache and web history, Firefox still takes 7 sec to load my home page.

It's great to prioritize security, flexibility etc and I love these aspects of Firefox, but by not doing something to improve the awful loading times, you are leaving users with the impression that Firefox is inferior and LOSING the browser battle.

I'm a writer who relies heavily on instant access to Dictionary by Merriam-Webster. I recently got a new laptop and the dictionary will not load. It eventually will load but in a truncated looking format that is not useful. It works fine if I use Microsoft Explorer. I have cleared my cache but it still will not load and I have no trouble with anything else. This is super inconvenient. Is there some setting for Dictionary I'm missing?

After downloading the latest update this morning in desperation, Firefox crashed on first character of the primary password again and again and again. This time, started new tab, tried to type L into the address line and Firefox crashed AGAIN. Eventually, I have found that if I open a new tab and input a character into the address bar, I get one of three results. a) I input L and an L appears. If that happens, I can go on to use Firefox. b) I input L and get a totally random character appear. Could be S, or £ or $ or something else. In which case, I can't use Firefox. c) Firefox crashes.

jscher2000 Collaborator

‎02-02-2023 10:13 AM

Whoa, that sounds really severe. When this happens, is the Mozilla Crash Reporter dialog coming up? If so, you can share your crash reports with Mozilla Support volunteers for feedback on what might be causing that. See: https://support.mozilla.org/kb/firefox-crashes-asking-support

Yes, this is the 6th attempt to start Firefox and keep it going beyond the first keystroke input. I keep restarting till it works. I do not do anything else except restart, then try to input a keystroke. I can copy and paste and all is well till I hit enter or some other keystroke. It sucks and the Firefox team must be getting mad at the crash reports. Taking out all the plugins didn't help, and neither did restart in safe mode. I just keep getting the same problem.

All of my downloads have failed since the last update including pdf, jpg, and exe, I've had to use Microsoft Edge for downloads for past two weeks or so. I've tried disabling 'Block dangerous downloads' and removing extensions, still doesn't work.