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Youtube videos keep freezing.

Hello, I just installed Firefox today and an issue I can't seem to get rid of is whenever I put a Youtube video the video itself seems to freeze constantly but the audio … (read more)

Hello, I just installed Firefox today and an issue I can't seem to get rid of is whenever I put a Youtube video the video itself seems to freeze constantly but the audio is still going. The videos are nearly impossible to watch with how much and how long they freeze for. I have tried using safe mode but it has made no difference.

Asked by Dev 1 hour ago

Answered by ARMAN KHAN 56 minutes ago

  • Solved

All webpages show up as garbage text

I was using Firefox and my system was low on resources so it killed the process using the most memory which was Firefox. When it restarted every page showed up as garbage… (read more)

I was using Firefox and my system was low on resources so it killed the process using the most memory which was Firefox. When it restarted every page showed up as garbage. I've cleared cache. I've refreshed Firefox. I've reinstalled. I've rebooted. Nothing seems to work. mozilla.org appears to work but every other site I try looks like the attached image. When I view the source of a page that looks like garbage, the source looks perfectly fine. I'm running 77.0.1 64 bit on Windows 7. Any ideas?

Asked by Brian 2 days ago

Answered by cor-el 2 days ago

  • Solved

Getting a 403 on addons.mozilla.org

Hi, I'm getting a forbidden message when I tried to access the addon store just now. I tried accessing it with a VPN and it works. So I'm getting a feeling that I am ban… (read more)

Hi, I'm getting a forbidden message when I tried to access the addon store just now. I tried accessing it with a VPN and it works. So I'm getting a feeling that I am banned or blacklisted. But WHY?! Can anyone help?

Asked by acclotephoacc 3 days ago

Answered by Ankit Kumar 12 hours ago

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Latest update turns all pages (except mozilla) to gobbledy gook

Hello all...When I restarted my machine tonight Firefox installed a new update. now all of my pages show this (see attachment) my passwords have disappeared to be replace… (read more)

Hello all...When I restarted my machine tonight Firefox installed a new update. now all of my pages show this (see attachment) my passwords have disappeared to be replaced by lockwise which has no passwords in it at all (I had reset that a few months ago back to the old password manager) the only pages I can see clearly are mozilla pages. all else is this gobbledy gook. help!

carrie

Asked by solutions7 1 day ago

Answered by jscher2000 1 day ago

  • Solved

clear cache completely in Kubunu

After creating a new virtual website with a letsencrypt certificate there was an error. This error is fixed. The certificate is valid and checked. When I go to the websit… (read more)

After creating a new virtual website with a letsencrypt certificate there was an error. This error is fixed. The certificate is valid and checked. When I go to the website, I get no errors. But Firefox does not load the css-files from a subdirectory. I go to the source of the page, click on the css-file : nothing happens. I copy the link location and paste it in a new tab. I get the errors: "Warning: Potential Security Risk Ahead" "Error code: SSL_ERROR_BAD_CERT_DOMAIN" It seems, that Firefox remembers, that there was a problem. But this problem is solved. Accoring to ssllabs.com/ssltest/analyze.html the certificate is valid. Chrome thinks the certificate is valid. Firefox thinks the certificate is valid, but not for a css subdirectory.

I cleared the cache of firefox with 'privacy and security -> clear data'.

'Privacy and security -> clear history when firedox closes' is set with all settings enabled, including 'Offline website data'. After restarting Firefox the error is the same. Is this a bug or do I overlook something ?

Asked by nula 16 hours ago

Answered by ARMAN KHAN 15 hours ago

  • Solved

Fresh Install Firefox 76.0.dmg results in "Profile Missing" Error and does not boot. OS10.11.6

MacbookPro OS 10.11.6 About a week ago Firefox was running no problem. Closed Firefox (quit) Re-opened and got the Profile missing error. troubleshoot through exis… (read more)

MacbookPro OS 10.11.6

  1. About a week ago Firefox was running no problem.
  2. Closed Firefox (quit)
  3. Re-opened and got the Profile missing error.
  4. troubleshoot through existing threads on mozilla support. including renaming the profile.ini file, deleting it, moving it, etc.
  5. Used Appcleaner to wipe all known goodies of Firefox from my computer
  6. downloaded a fresh 76.0.dmg from the website
  7. Problem persists. Application does not load, "Profile missing" opens immediately
  8. No application support data in /Library/ application support/firefox exists

Chrome works and Safari works no problem.

Asked by HawkEye 1 month ago

Answered by AMAN ARYAN 1 day ago

  • Solved

Firefox won't open, nor will Firefox Profile Manager

I'm not sure what I can do to fix the problem; the answer I've found uses the Profile Manager and I can't access it, it'll open for a split second then close again. … (read more)

I'm not sure what I can do to fix the problem; the answer I've found uses the Profile Manager and I can't access it, it'll open for a split second then close again.

Asked by tommyhandley 1 week ago

Answered by AMAN ARYAN 1 day ago

  • Solved

Crash with file dialog

Firefox crashes every time I open file dialog to download or upload a file. No crash report is generated, the crash isn't noticed by firefox. Windows 10, firefox is up to… (read more)

Firefox crashes every time I open file dialog to download or upload a file. No crash report is generated, the crash isn't noticed by firefox. Windows 10, firefox is up to date.

Asked by donaldr.clarke 1 day ago

Answered by AMAN ARYAN 1 day ago

  • Solved

There's a small on top FireFox window that won't disappear

Hello, At work we're using Google Meet for video chats with our colleagues. During the meeting, when I navigate to other windows, there's small a FireFox window that allo… (read more)

Hello, At work we're using Google Meet for video chats with our colleagues. During the meeting, when I navigate to other windows, there's small a FireFox window that allows me to navigate back to the meeting, and is shown on top of all other windows. So far so good. The problem is that meetings end, I close the meeting windows, but this small Windows stay on top, cannot be closed, clicking on it does nothing. I can just move it right and left. How can I get rid of it when there's no meeting? Thanks

Asked by utidhar 1 day ago

Answered by Shashank Shekhar 1 day ago

  • Solved

Unable to access some of the pdfs in latest version of firefox in windows10

I am currently using Firefox version 77.0 in windows 10. I noticed few things that when I try to open some of the PDFs it shows "This PDF document might not be displayed … (read more)

I am currently using Firefox version 77.0 in windows 10. I noticed few things that when I try to open some of the PDFs it shows "This PDF document might not be displayed correctly" and just blank white page shows up (image included).

I use few extensions which I disabled them completely when I read PDF but still I am unable to access PDF. While same PDFs are easily readable by other browsers like Chrome or Edge.

Please let me know is it a bug or there is some settings to tweak. Thanks in advance.

Asked by Ishan Pandey 1 day ago

Answered by ARMAN KHAN 1 day ago

  • Solved

77.0.1 Problems

Hi, I just updated to the latest Firefox and noticed some problems. When I left click, some of the options are not showing up. Also, there are some blanks. I have include… (read more)

Hi, I just updated to the latest Firefox and noticed some problems. When I left click, some of the options are not showing up. Also, there are some blanks. I have included some screen shots.

Asked by Nancy 1 day ago

Answered by Nancy 1 day ago

  • Locked

Plzzz help!!!!!

dupe of https://support.mozilla.org/en-US/questions/1289605 - locking this thread AdapterDeviceID: 0x1c02 AdapterDriverVersion: 26.21.14.4250 AdapterSubsysID: 11c21b4c A… (read more)

dupe of https://support.mozilla.org/en-US/questions/1289605 - locking this thread


AdapterDeviceID: 0x1c02 AdapterDriverVersion: 26.21.14.4250 AdapterSubsysID: 11c21b4c AdapterVendorID: 0x10de AvailablePageFile: 9555845120 AvailablePhysicalMemory: 11241431040 AvailableVirtualMemory: 138531514019840 BIOS_Manufacturer: American Megatrends Inc. BreakpadReserveAddress: 1713406214144 BreakpadReserveSize: 83886080 BuildID: 20200217142647 CPUMicrocodeVersion: 0x9a CrashTime: 1591246653 DOMIPCEnabled: 1 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1591246300 LauncherProcessState: 0 MemoryErrorCorrection: None ModuleSignatureInfo: {"Beijing Kingsoft Security software Co.,Ltd":["kwsui64.dll","kisfdpro64.dll"],"Microsoft Corporation":["msvcp140.dll","msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["wscapi.dll","usp10.dll","NapiNSP.dll","winrnr.dll","pnrpnsp.dll","wshbth.dll","amsi.dll","dbgcore.dll","webauthn.dll","wininet.dll","wbemsvc.dll","fastprox.dll","wbemcomn.dll","wbemprox.dll","Windows.Globalization.dll","DWrite.dll","urlmon.dll","dbghelp.dll","iertutil.dll","BCP47mrm.dll","Bcp47Langs.dll","ColorAdapterClient.dll","mscms.dll","avrt.dll","npmproxy.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","winnsi.dll","wtsapi32.dll","netprofm.dll","nlaapi.dll","wsock32.dll","D3DCOMPILER_47.dll","d3d11.dll","dcomp.dll","WINMMBASE.dll","winmm.dll","uxtheme.dll","dwmapi.dll","version.dll","DXCore.dll","dxgi.dll","ntmarta.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","CRYPTBASE.DLL","devobj.dll","winsta.dll","userenv.dll","umpdc.dll","msasn1.dll","powrprof.dll","profapi.dll","kernel.appcore.dll","msvcp_win.dll","cryptsp.dll","wintrust.dll","win32u.dll","gdi32full.dll","crypt32.dll","KERNELBASE.dll","bcryptPrimitives.dll","ucrtbase.dll","bcrypt.dll","windows.storage.dll","cfgmgr32.dll","ole32.dll","kernel32.dll","shlwapi.dll","imm32.dll","combase.dll","user32.dll","ws2_32.dll","clbcatq.dll","shell32.dll","rpcrt4.dll","SHCore.dll","oleaut32.dll","nsi.dll","setupapi.dll","msvcrt.dll","sechost.dll","psapi.dll","msctf.dll","gdi32.dll","advapi32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","nss3.dll","mozglue.dll","lgpllibs.dll"]} Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 177 StartupCrash: 1 StartupTime: 1591246653 SystemMemoryUsePercentage: 34 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20200217142647","version":"73.0.1","vendor":"Mozilla","displayVersion":"73.0.1","platformVersion":"73.0.1","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16318,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"zh-Hans-CN","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":18363,"windowsUBR":836},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"adapters":[{"description":"NVIDIA GeForce GTX 1060 3GB","vendorID":"0x10de","deviceID":"0x1c02","subsysID":"11c21b4c","RAM":3072,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_33895c186dfc2a0d\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_33895c186dfc2a0d\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_33895c186dfc2a0d\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_33895c186dfc2a0d\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_33895c186dfc2a0d\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_33895c186dfc2a0d\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_33895c186dfc2a0d\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_33895c186dfc2a0d\\nvldumd.dll","driverVendor":null,"driverVersion":"26.21.14.4250","driverDate":"2-24-2020","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":144,"pseudoDisplay":false}],"features":{"compositor":"none","gpuProcess":{"status":"blocked"},"wrQualified":{"status":"available"},"webrender":{"status":"unavailable-no-angle"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"sec":{"antivirus":["金山毒霸铠甲防御"],"antispyware":null,"firewall":["Windows 防火墙"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"telemetryEnabled":false,"locale":"zh-CN","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"accessibility.force_disabled":1,"browser.cache.disk.capacity":1048576,"browser.search.region":"CN","browser.search.widget.inNavBar":false,"browser.startup.homepage":"<user-set>","extensions.screenshots.disabled":true,"privacy.donottrackheader.enabled":true},"sandbox":{"effectiveContentProcessLevel":5},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 13112:"Gecko_IOThread",14180:"Timer",7220:"Link Monitor #1",12508:"Socket Thread",18936:"JS Watchdog",18576:"JS Helper",11508:"JS Helper",14060:"JS Helper",452:"JS Helper",11024:"JS Helper",8612:"JS Helper",1536:"Cache2 I/O",11776:"Cookie",12456:"StreamTrans #1",14084:"GMPThread",13176:"Worker Launcher",12692:"WindowsVsyncThread",17308:"Compositor",15268:"ImgDecoder #1",15008:"ImageIO",12812:"IPDL Background",6896:"DOM Worker",5756:"StreamTrans #2",5316:"QuotaManager IO",16140:"StreamTrans #3", Throttleable: 1 TotalPageFile: 18184658944 TotalPhysicalMemory: 17110917120 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 3.44 Vendor: Mozilla Version: 73.0.1 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 服务提供商 : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP 服务提供商 : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 服务提供商 : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP 服务提供商 : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: zh-CN

Asked by 365176255 1 day ago

  • Solved

Netflix don't play Streams

I Use Firefox Beta Version 78.0b2 and Netflix don't work; the preview Video don't play and I can't interact with the sound control (its like an Image) The Streams are lo… (read more)

I Use Firefox Beta Version 78.0b2 and Netflix don't work; the preview Video don't play and I can't interact with the sound control (its like an Image)

The Streams are loading infitite. Had Somebody an Idear ?

And sorry for my Bad English

Asked by Dusterberg 2 days ago

Answered by FredMcD 2 days ago

  • Solved

Can't Up Or Download, FFox 76.0.1 Freezes

I just had my OS reinstalled with Win 10 32 bit on my 64 bit system. When I try to up or download anything from the web, FFox freezes and need to exit it with End Task. C… (read more)

I just had my OS reinstalled with Win 10 32 bit on my 64 bit system. When I try to up or download anything from the web, FFox freezes and need to exit it with End Task. Could the 332 bit win 10 be the problem?

I tried it in safe mode, same problem. 

are there some settings I can look at? I tried Chrome and no problem downloading, Hope someone can help I like FFox more then the others.

even when I go to clear cookies from a site like this one https://www.sandiegouniontribune.com/ by clicking the padlock icon, and select Clear Cookies and Site data, it freezes.

I can download and Save programs top right of the screen.

Asked by JoeFromSD 3 weeks ago

Answered by Wesley Branton 3 weeks ago

  • Solved

It takes a long time for Firefox 76.01 on Ubuntu 20.04 to bring up the print dialog box.

I have a network printer setup on Ubuntu 20.04 (an lpr printer). In every application, if I select control-P, the print dialog box immediately snaps onto the screen. Bu… (read more)

I have a network printer setup on Ubuntu 20.04 (an lpr printer). In every application, if I select control-P, the print dialog box immediately snaps onto the screen. But on Firefox 76.01, it takes at least 30 seconds for the print dialog box to appear. This is the case every time I select control-P. Printing works as expected, it just takes forever to get the print dialog box to come up. I have tried resetting Firefox and clearing all print-related preferences in prefs.j then restarted Firefox. Nothing seems to resolve this problem. I tried Chrome to see if all browsers were affected and it brings up the dialog box quickly. Has anyone else run into this issue?

Bob Reed

Asked by neutronJK 3 days ago

Answered by neutronJK 2 days ago

  • Solved

Starting Firefox brings up blank page instead of homepage

After Firefox updated today, it no longer brings up my homepage when I launch the browser. Instead, it's just a blank page (not even a default page). Clicking on the home… (read more)

After Firefox updated today, it no longer brings up my homepage when I launch the browser. Instead, it's just a blank page (not even a default page). Clicking on the homepage takes me to the correct address.

>Properties show "C:\Program Files\Mozilla Firefox\firefox.exe" with no extension.

>I've tried resetting homepage defaults in the options, to no change.

Is there anyway I can get my homepage to show up when I launch the browser?

Asked by a.mackaman 3 days ago

Answered by jscher2000 3 days ago

  • Solved

Site Information drop-down is corrupted

The "Site information" drop down on the far left of the address bar is corrupted, showing an infinitely repeating pattern of icons. See attached picture for example. … (read more)

The "Site information" drop down on the far left of the address bar is corrupted, showing an infinitely repeating pattern of icons. See attached picture for example.

Asked by cormac 3 days ago

Answered by jscher2000 3 days ago