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How to step up an upgrade to keep passwords

Hi. I have version 99 and need to upgrade to the latest. When i tried, the saved passwords dont show up. What versions to i need to upgrade to first to step it up with th… (read more)

Hi. I have version 99 and need to upgrade to the latest. When i tried, the saved passwords dont show up. What versions to i need to upgrade to first to step it up with the passwords and where are links for those older versions? Thanks

Asked by chaaarvy 4 weeks ago

Last reply by cor-el 4 weeks ago

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No Firefox Preview for PDFS

Hello :) For some time now my firefox doesn't allow me to preview PDFs. If I open it, it gets downloaded at the same time which I don't need. I already tried the thi… (read more)

Hello :) For some time now my firefox doesn't allow me to preview PDFs. If I open it, it gets downloaded at the same time which I don't need. I already tried the thing with renaming the handlers.json to handlersOLD.json but it didn't work :( does anyone know how to fix this?

Asked by hannah-wilhelm 1 year ago

Last reply by cor-el 1 year ago

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Right side of screen not working while using Firefox

The right side of screen, scroll and keys (close, minimize, etc..) on menu bar not working, any fix? When I move the entire screen leftwards, then the scroll and keys wor… (read more)

The right side of screen, scroll and keys (close, minimize, etc..) on menu bar not working, any fix? When I move the entire screen leftwards, then the scroll and keys work...

Asked by AAAFUN 1 year ago

Last reply by AAAFUN 1 year ago

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My bookmark not load with sync after installing windows!

Hello . I hope you be fine. After reinstalling Windows, I installed Firefox and enabled Sync. My addons synced on firefox but my bookmarks didn't. I had very important bo… (read more)

Hello . I hope you be fine. After reinstalling Windows, I installed Firefox and enabled Sync. My addons synced on firefox but my bookmarks didn't. I had very important bookmarks. I tried everything but my bookmarks didn't come back. Please help me to fix this big problem.

Asked by jalal alizadeh 1 year ago

Answered by jalal alizadeh 1 year ago

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Cannot remove US dictionary

I have installed two dictionaries, "English (United Kingdom)", and "French". However, when I go to check a spelling, (right click/Languages over the suspect word), I am… (read more)

I have installed two dictionaries, "English (United Kingdom)", and "French". However, when I go to check a spelling, (right click/Languages over the suspect word), I am offered a third dictionary choice, "English (United States), which I do not want. I have removed the US dictionary and even the language pack but the menu item persists. I can find no way to get rid of it.

Please advise

Asked by nikkkko 1 year ago

Last reply by nikkkko 1 year ago

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Microsoft update KB4474419

Hi there , I am interested to know if Mozilla support group is aware of the problem Microsoft update KB4474419 causes? I am running widows 7 sp1. I installed the update a… (read more)

Hi there , I am interested to know if Mozilla support group is aware of the problem Microsoft update KB4474419 causes? I am running widows 7 sp1. I installed the update as you mentioned in your Firefox 100 release notes. After reboot , I got a beep and a black screen - win 7 won't start. I had to find a way to delete the update so I could boot my system back. I asked few of my colleagues that use the same OS and they experienced the exact same problem. Surfing the web , makes it quite clear - this update is faulty and not compatible with win 7 as Microsoft claims. I would like to get a straight answer - can I update my FF99 to FF100 , without the notorious KB4474419 , or , as of FF100 , win7 sp1 is no longer applicable to Firefox ? Thanks. look4

Asked by look4 1 year ago

Answered by AliceWyman 1 year ago

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Firefox crashes/hangs cmputer when switching between tabs

Firefox crashes when switching between tabs. Worse than usual crash, the last page i was viewing is there but unresponsive to mouse or keyboard including contr-alt-delete… (read more)

Firefox crashes when switching between tabs. Worse than usual crash, the last page i was viewing is there but unresponsive to mouse or keyboard including contr-alt-delete. Must push and hold the power button on my Dell XPS8940. Windows 10 Home 21H2 OS Build 19044.1586. Windows Feature Experience Pack 120.2212.4170.0.

There was a window with 7 tabs, 1 playing a youtube video and 5 with videos not playing, one other site with no audio and another window with a website streaming only audio. When the system stopped, the speakers made an odd sort of buzz sound until powered off. I am on the latest version FF 99.0.1 but a similar crash happened on version 98.0.1. Before that this Dell never locked/crashed up this way.

This Dell PC has Realtek audio just like our HP W10 laptop and they both had issues when new with all sound not working when playing a youtube video only in Firefox (HP Feb 2021 and Dell Oct 2021). Launching Groove Music and playing an mp3 always got the sound working. Problem did not cause any program to crash. Windows updates to drives eventually fixed the problem but it only even happened in Firefox. Current problem is new in the last month or two and only on Dell.

Asked by MikeZZ 1 year ago

Last reply by MikeZZ 1 year ago

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No PDF handling options in Firefox 99

Dear Madam or Sir, since updating to Firefox 99, we are unable to view PDF files in Firefox, because we are unable to select how to handle PDF files in the settings, cf.… (read more)

Dear Madam or Sir,

since updating to Firefox 99, we are unable to view PDF files in Firefox, because we are unable to select how to handle PDF files in the settings, cf. 1.PNG We don’t have any enterprise policies enabled except for disabling updates, cf. 2.PNG. We tried disabling hardware acceleration, but it did not help, cf. 3.PNG We tried safe mode and an empty user profile, both to no avail.

This problem seems to be irrespective of the user profile because when I roam my user profile to a machine with FF 93 ESR, there is no issue and I can view PDFs in the browser.

Is there any suggestion how to return the built-in PDF viewer?

Thank you very much in advance!

Best regards

Victor

Asked by mail1155 1 year ago

Answered by mail1155 1 year ago

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Firefox is blocking click through to Google Ad results

when i execute a google search and click through to an Ad result, i get the following error message. Secure Connection Failed An error occurred during a connection to … (read more)

when i execute a google search and click through to an Ad result, i get the following error message.

Secure Connection Failed

An error occurred during a connection to www.googleadservices.com. PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

when i click "learn more" i am directed to this firefox support page, which is not helpful / does not resolve the issue. https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect?as=u&utm_source=inproduct

QUESTION: how do i setup Firefox to allow click through of Google Ads?

P.S. i do not have any ad blocker extensions enabled. this is only an issue in Firefox. i have no issue with click through on Chrome or Safari.

Asked by ipignatelli 1 year ago

Last reply by cor-el 1 year ago

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Cannot print 2 pages, first page is cutoff

I wanted to print out an order placed online but could only print part of it. The order took up about 1.5 pages when displayed in Firefox, but I could only print the upp… (read more)

I wanted to print out an order placed online but could only print part of it.

The order took up about 1.5 pages when displayed in Firefox, but I could only print the upper 2/3 of it. That’s all the Print Preview displayed. It was cut off at the bottom. There was no option to print the missing lower third or a second page.

I can scroll Firefox to display the lower part but Print Preview still shows only the upper part.

I can change FF’s scale to 80% in order to show the whole order on the screen, but Print Preview still only shows the upper part.

I can scale Print Preview to 70%, but then it’s difficult to read.

I don’t recall having this problem with earlier versions of Firefox.

How can I print my order on 2 pages so that I can read it?

Asked by Mike109 1 year ago

Last reply by Mike109 1 year ago

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Downloading attachments Mozilla / Yahoo mail

Couple days ago Yahoo Mail stopped downloading attachments of any type. Only happens when using Mozilla. Yahoo mail works fine with edge and android. The following had no… (read more)

Couple days ago Yahoo Mail stopped downloading attachments of any type. Only happens when using Mozilla. Yahoo mail works fine with edge and android. The following had no affect: (1) signing out and in to yahoo mail. (2) Clearing cache etc in Mozilla (3) rolling back recent windows updates. Occurs with all types of attachments, so not an app issue. Appreciate your help, please include only those suggestions which consider the "suddenly" part...

Asked by dejavodoo 1 year ago

Last reply by drjoewebb 1 year ago

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Firefox no longer will find images I search for

Not sure when or why but I noticed a few weeks back that when I do a web search using the "images" tab in search mode, no images are ever found. I am in 'safe search" mod… (read more)

Not sure when or why but I noticed a few weeks back that when I do a web search using the "images" tab in search mode, no images are ever found. I am in 'safe search" mode, but I also have been for years before and this was not happening.

Asked by cnf0111 1 year ago

Last reply by vda1 1 year ago

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"Delete cookies and site data when firefox is closed" checked but data remains

When I start a fresh session in firefox there is always some Kb of data showing under the "Cookies and site data" section in settings. How can it have site data and/or co… (read more)

When I start a fresh session in firefox there is always some Kb of data showing under the "Cookies and site data" section in settings. How can it have site data and/or cookies when it hasnt even visited anything yet? Whats worse is that sometimes it can be around 8Mb. So even if it is something that firefox itself puts in that folder upon starting a new session why does the data size vary that much? And its not random, it will either be a couple of tens of Kb or around 8Mb.

I have "Delete cookies and site data when firefox is closed" checked. Under "Manage exceptions" there are none. History is set to "Never remember".

I actually just checked now. Backed the text above to a file, turned all my addons off, and exited firefox entirely. Made sure there there are no firefox processes running, started it up to blank tab, and first thing I see is that there are 8.8Mb of data under the "Cookies and site data" section. I press the clear data button and exit entirely again. No processes running, start a new one, and theres 72Kb of data there. What is that?

Asked by alicewhole 1 year ago

Last reply by alicewhole 1 year ago

  • Solved
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past searches being saved even while private browsing

Hello! I always use private browsing so I thought that my history was totally not being saved, but discovered recently that when I started to type within the search fiel… (read more)

Hello!

I always use private browsing so I thought that my history was totally not being saved, but discovered recently that when I started to type within the search field, that many of my past searches were listed in the search field with the type highlighted in purple. I had to manually go in and delete all of these past searches. I don't want any search history to be saved. Is there a setting in preferences that I'm somehow missing? Why is Firefox saving these past searches if I have it set to Always Use Private Browsing?

Thank you!

Asked by amygrams7 1 year ago

Answered by amygrams7 1 year ago

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Network Protocol problems

After the latest Firefox update, some of my sites are returning "Network Protocol" Errors. I can log in on other browsers, but Firefox is the one I normally use. … (read more)

After the latest Firefox update, some of my sites are returning "Network Protocol" Errors. I can log in on other browsers, but Firefox is the one I normally use.

Asked by dad4204 1 year ago

Last reply by dad4204 1 year ago

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I can't recover my account

My email changed from a .com to a .org and I was forced to reinstall windows before I could change it so I can't recover my account, which has passwords I need attached t… (read more)

My email changed from a .com to a .org and I was forced to reinstall windows before I could change it so I can't recover my account, which has passwords I need attached to it.

Asked by infamousdrew 1 year ago

Last reply by infamousdrew 1 year ago

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Phone Number Reformatting in Autofill

Firefox is adding +1 before 7-digit phone numbers. There are two things wrong with this. The + sign is only appropriate for cell phones and some websites will not accep… (read more)

Firefox is adding +1 before 7-digit phone numbers. There are two things wrong with this. The + sign is only appropriate for cell phones and some websites will not accept phone numbers with the prefix as valid. When will this be fixed?

Asked by js-3410 1 year ago

Last reply by VICKIANDWESS 1 year ago

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Firefox time stamp is out by 4 hours

My Firefox browser is out by 4 hours. I am eastern and it recently switched to west coast time zone on its own. It did it once before and fixed itself in about a week. Ot… (read more)

My Firefox browser is out by 4 hours. I am eastern and it recently switched to west coast time zone on its own. It did it once before and fixed itself in about a week. Other browsers are fine. I would like to stick to FIrefox but my shop tells me to switch. Can you tell me how to correct this problem? Thanks, Glen [email removed from public]

Asked by glen.mar 1 year ago

Last reply by cor-el 1 year ago

  • Solved
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browser tracking

It appears web sites can track my activity on their site. How do I make it so a given web site can't track me? Does Firefox have a setting that makes it more difficult to… (read more)

It appears web sites can track my activity on their site. How do I make it so a given web site can't track me? Does Firefox have a setting that makes it more difficult to track me on a given web site? I've seen where a VPN, not sure what that is, can be of big help. How do I initiate a VPN and are there free VPN's? When I visit this particular site it states, "from your site login activity" and goes on from there what they want to do. How do I make it more difficult for a web site to be able to track my log in activity? Will a VPN solve this problem? Or, does Firefox have various accessories that can do the same thing? I know deleting cookies with this particular site does not solve the issue for me. Can someone help? Thank you.

Asked by sciencemagic 1 year ago

Answered by Dropa 1 year ago