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Lost passwords

Today Firefox opened with my account disconnected. No passwords. I reset my account password but still no passwords. The logins file shows a .corrupt extension. I rename … (read more)

Today Firefox opened with my account disconnected. No passwords. I reset my account password but still no passwords. The logins file shows a .corrupt extension. I rename this and nothing happens. Every time I re-open FF (v 93.0) the .corrupt is added and I can't get to my passwords. I have hundreds.

Asked by HalFx64 6 months ago

Answered by cor-el 6 months ago

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Being coerced into sync by Firefox browser

Gradually, the game Taonga Island became unplayably slow as you started insisting more often that I sync my accounts, mails, etc.. I will NEVER sync because I do not int… (read more)

Gradually, the game Taonga Island became unplayably slow as you started insisting more often that I sync my accounts, mails, etc..

I will NEVER sync because I do not intend to give you in a neat wrapper what others pay you for, I want to remain anonymous as much as possible, and I certainly do not intend to give ANYBODY a neat package of linked and authenticated accounts etc. about myself. That is why I am not on FB, Twitter, LinkedIn etc etc..

STOP demanding I do this SYNC shit. Or I will tell everyone I work with, play with, etc to NEVER us any Mozilla products as sooner or later, they are going to blackmail you.

Asked by ehgerritsen 6 months ago

Last reply by Eric hill 1 month ago

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NBA Games won't load in firefox . they work fine though in chrome and edge

Hello, I have problem playing nba matches on watch.nba.com (all the videos on the website included) I can play them fine in chrome and edge but firefox seems unable , whe… (read more)

Hello, I have problem playing nba matches on watch.nba.com (all the videos on the website included) I can play them fine in chrome and edge but firefox seems unable , when I click watch nothing happens. it stays in the same page and the same layout

Asked by . 6 months ago

Answered by cor-el 6 months ago

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White/Gray Bars appearing around edges of browser window, tried refresh/troubleshooting mode/reinstall to no avail

This problem started with an update a couple months ago. Each bar is about 4 pixels wide and appears only on the right, left, and bottom edges of the browser window. They… (read more)

This problem started with an update a couple months ago. Each bar is about 4 pixels wide and appears only on the right, left, and bottom edges of the browser window. They persist when the window is full size or smaller, but disappear on f11. The bars are completely unresponsive. Clicking or resizing the window doesn't seem to work inside of them. Even though the top of the window has no visible bar, there is still an unresponsive region like the other three sides and approximately 4 pixels of empty space.

When it comes to color, the bars spend about 50 percent of the time as white and 50 percent as the same gray that Firefox's dark mode uses. I wasn't able to get a screenshot when the bars were gray, but I was able to screenshot the top right and left corners when the bars were white, which I have attached.

It appears as if there are buttons of some sort poking out on the top right and left corners. If I had to guess, the top right icon looks like the "x" button on a Windows 7 window, and the top left icon looks like the red dot in the uppermost corner of a macOS window. My machine has only ever run Windows 10, and Firefox is the only application that this problem occurs in.

Restarting, using troubleshooting mode, manually removing extensions and themes, messing around with compatibility settings, running as administrator, refreshing Firefox, and reinstalling Firefox have all been unsuccessful. It really is annoying to live with this bug.

Asked by carter.d.doc 7 months ago

Last reply by SLEEPY 1 month ago

browser won't allow cookies

I've been trying to days to restore my settings and have followed all the prompts but Firefox is still disabling cookies. Anyone know of a fix that will restore back to i… (read more)

I've been trying to days to restore my settings and have followed all the prompts but Firefox is still disabling cookies. Anyone know of a fix that will restore back to initial setup? TIA

Asked by KimBis 1 month ago

Last reply by Terry 1 month ago

Custom background for the default homepage?

Just moved from a certain other browser and I'm still not familiar with the things here, is it possible to change the background for the default homepage? I know you can … (read more)

Just moved from a certain other browser and I'm still not familiar with the things here, is it possible to change the background for the default homepage? I know you can do it with extensions and stuff but I would prefer the default homepage to be customizable so it doesn't have more things to load when I launch the browser

Asked by marvellfairuz747 1 month ago

Last reply by Seburo 1 month ago

Firefox Security Risk Warning

Many times Firefox will give an incorrect security warning. This has been occurring for more than two years, across many websites/Firefox updates. Currently using Windows… (read more)

Many times Firefox will give an incorrect security warning. This has been occurring for more than two years, across many websites/Firefox updates. Currently using Windows 10 and Firefox 97 (Firefox is set to clear all cookies/information when closing). EXAMPLE: Open browser (Firefox) and in the URL type the website (e.g. shrepc) Press CTRL + ENTER to auto-fill the URL Firefox displays message "Warning: Potential Security Risk Ahead" giving the options to "Go Back" or "Advanced" At this point close Firefox. Open Firefox again. In the URL link type "www.shrepc.com" and press ENTER The website is displayed with no errors. Has anyone else experienced this?

Asked by Tim 2 months ago

Last reply by Seburo 1 month ago

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Is My Browser Compromised?

I noticed the following message at the top of my browser settings page - "Your browser is being managed by your organization." Except, this is on my home computer and not… (read more)

I noticed the following message at the top of my browser settings page - "Your browser is being managed by your organization." Except, this is on my home computer and not being managed by an organization. Is my browser compromised?

Asked by jclane64 6 months ago

Last reply by jonzn4SUSE 2 months ago

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Wav File

The following was asked already and got a reply but did not help. I also had this problem and I fixed i very simple. The problem was, "WAV files unable to play within bro… (read more)

The following was asked already and got a reply but did not help. I also had this problem and I fixed i very simple. The problem was, "WAV files unable to play within browser". What I did I went to Settings then applications in the search box I entered wav and the application can up and I changed the action to the player to use I chose Window Player and works perfect.

Asked by solkeys 6 months ago

Last reply by jfwelsh 2 months ago

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Logging in to Fifth-Third website

I'm no longer able to log in to the Fifth-Third Bank website using Firefox (Mac). It worked fine up until a week (maybe two) ago; now I get an error message. Safari still… (read more)

I'm no longer able to log in to the Fifth-Third Bank website using Firefox (Mac). It worked fine up until a week (maybe two) ago; now I get an error message. Safari still works OK.

Thanks -

Gene Hawkins

Asked by rustic39 7 months ago

Last reply by rekoch1949 2 months ago

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Local Storage disabled

When working in Ancestry.com I am having a problem when I try to upload pictures. I get a banner across the top saying my Local Storage is disabled. I have deleted histor… (read more)

When working in Ancestry.com I am having a problem when I try to upload pictures. I get a banner across the top saying my Local Storage is disabled. I have deleted history and about everything it has said to try but to no avail. This just started about 2-3 weeks ago. Before that it has always worked correctly. Not sure it this was due to Microsoft 11 loaded, newer version of Firefox or something. It is causing me to have to go to Google Chrome which has other issues with screen prints which work much better in Firefox. How can his be fixed.

Asked by Pat Hawkins 6 months ago

Last reply by Lynne Norris 2 months ago

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Long time to open website

Every time I start my Firefox it opens quickly but the certain website is opening for long time, from 2 to 4 minutes. I have made all the recommendation to improve the … (read more)

Every time I start my Firefox it opens quickly but the certain website is opening for long time, from 2 to 4 minutes. I have made all the recommendation to improve the Firefox's performance.

Asked by Ieahsan 6 months ago

Last reply by TyDraniu 2 months ago

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Paypal will not load

When choosing Paypal as payment option on website, the Paypal login page loads. But after entering my login info I just get a continuous circle. Message at bottom is "wai… (read more)

When choosing Paypal as payment option on website, the Paypal login page loads. But after entering my login info I just get a continuous circle. Message at bottom is "waiting for c.paypal.com" then nothing happens. Going in again I sometimes get the verification pictures to prove I am not a robot, but then the same thing occurs. I have cleared cache and data, refreshed Firefox, re-entered Paypal login details, checked Firefox is latest version, disabled AntiVirus, checked tracking protection is standard, turned off AdBlocking extension for that page but nothing works. Using Opera browser Paypal opens immediately. So what's the issue here Mozilla? Any fix?

Asked by Richard 7 months ago

Answered by Richard 7 months ago

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Trouble with TV5MONDEplus.com

French expat in Asia I noticed that since the launch of this free website, Firefox 93.0 running with macOS Big Sur 11.6 is unable to connect properly with the French TV5M… (read more)

French expat in Asia I noticed that since the launch of this free website, Firefox 93.0 running with macOS Big Sur 11.6 is unable to connect properly with the French TV5MONDEplus website. Access to the site is entirely possible but the connection seems to stop as soon as you try to view the programs offered… This problem doesn't arise by using Chrome.

Asked by cldjr 6 months ago

Last reply by cldjr 3 months ago

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Firefox 93.0 Changing Audible download extension from .AAX to .MP4

Today using Firefox 93.0 on my Windows 10 home computer I opened the browser to my Audible library on Audible.com and selected a book to download. The browser download wi… (read more)

Today using Firefox 93.0 on my Windows 10 home computer I opened the browser to my Audible library on Audible.com and selected a book to download. The browser download window opened with the book file name but the extension wasn't .AAX but had been changed to .MP4. This did not happen when I used Microsoft Edge nor did this happen on my Windows 10 laptop which was still running Firefox 92.0. Once Firefox upgraded to 93.0 on my laptop I now get the same problem as I get on my home computer.

Audible technical support looked into the problem and found that this change wasn't caused by their servers.

I have discovered that if I change the file extension from MP4 to AAX I can load the audible book into iTunes and sync it over to my iPhone which is able to play the file as an audible book. This indicates to me that the actual AAX file was not converted to MP4. For some reason only the file extension was changed.

I wasn't able to find any setting in the Firefox browser that corrected this problem.

Asked by steven_neal 7 months ago

Answered by sharihk 7 months ago