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  • Solved

Backspace keyboard button not working in Firefox 87

Hello, I just upgraded to Firefox 87 and noticed that I wasn't able to go back to the previous webpage by clicking on the backspace button like what I have done in the pa… (read more)

Hello,

I just upgraded to Firefox 87 and noticed that I wasn't able to go back to the previous webpage by clicking on the backspace button like what I have done in the past if I'm not using a mouse on my laptop and had to click on the back button in the toolbar with the trackpad. I'm not too sure of why that happened with the upgrade and was a little surprised about that. Hope I can be able to get around this in some way if one of you know anything about this. Thanks.

Asked by Anduma22 2 weeks ago

Answered by cor-el 2 weeks ago

  • Solved

Pocket List Din drop-down menus has disappeared -

"Pocket List" has disappeared in the drop down menu under the "library" icon where it used to be not more than a few days ago. It's not under the Bookmarks icon, either.… (read more)

"Pocket List" has disappeared in the drop down menu under the "library" icon where it used to be not more than a few days ago. It's not under the Bookmarks icon, either. the "Pocket" icon is in the menu bar, and I can save items to Pocket, but can no longer locate the page with the articles. "View List" does appear when you click the Pocket icon, but it also saves whatever page you're on whether or not you want to save it.

Asked by hhartus 2 weeks ago

Answered by TyDraniu 2 weeks ago

  • Solved

Firefox - Ebay pages not displaying right - black arrows

I may have to stop using Firefox if I can't resolve this problem After a few weeks certain Ebay pages start to not display correctly - writing goes small, moves to the le… (read more)

I may have to stop using Firefox if I can't resolve this problem

After a few weeks certain Ebay pages start to not display correctly - writing goes small, moves to the left, big black arrows appear, other pages are alright

I know if I clear 'all cookies' it will solve the problem - but then I have to reload passwords etc on all the sites I visit

I've tried

  • switching of tracking protection on the ebay page
  • selecting and deleteing all Ebay cookies under 'managed data'

but neither solve the problem

The only solution I know to work is to clear all cookies - but I really can't be doing this every couple of weeks

Asked by crmjhn 6 days ago

Answered by jscher2000 6 days ago

Firefox won't find some web sites, other browser do just fine

Firefox 87.0 will not connect to some web sites -- it just hangs. Other browsers on my Mac iOS 11.2.3 connect just fine, so it doesn't seem to be a problem with the cable… (read more)

Firefox 87.0 will not connect to some web sites -- it just hangs. Other browsers on my Mac iOS 11.2.3 connect just fine, so it doesn't seem to be a problem with the cable modem or ISP.

Asked by updates 5 days ago

Last reply by cor-el 5 days ago

  • Solved

Firefox gets caught by bitdefender antivirus or firewall

Every 20 minutes or so I get a notification from Bitdefender Online Threat Prevention module indicated it has blocked a suspicious connection. This has only started abou… (read more)

Every 20 minutes or so I get a notification from Bitdefender Online Threat Prevention module indicated it has blocked a suspicious connection. This has only started about 2-3 days ago. The only information the popup indicates is:

"firefox.exe attempted to establish a connection relying on an unmatching security certificate to gitcdn.xyz. We blocked the connection to keep your data safe since the used certificate was issued for a different web address than the targeted one."

I performed a full system scan and found nothing harmful. Anyone know what this is or how I can fix it?

Asked by justinlajoie 3 weeks ago

Answered by justinlajoie 3 weeks ago

  • Solved

"View Image Info" missing

I was recently automatically upgraded to a new version of Firefox (87.0). Now when I right-click on an image "View Image Info" is no longer available. How do I get it bac… (read more)

I was recently automatically upgraded to a new version of Firefox (87.0). Now when I right-click on an image "View Image Info" is no longer available. How do I get it back? I'm a webmaster, and this feature is very important to me. Thanks.

Asked by bhartford 2 weeks ago

Answered by bhartford 2 weeks ago

hard to find Firefox bug reporting procedure

I got a new little start-up error from Firefox (I only have one GPU - AMD/ATI RV620 FirePro 2450): $ firefox [GFX1-]: More than 1 GPU detected via PCI, cannot deduce ven… (read more)

I got a new little start-up error from Firefox (I only have one GPU - AMD/ATI RV620 FirePro 2450):

$ firefox [GFX1-]: More than 1 GPU detected via PCI, cannot deduce vendor [GFX1-]: PCI candidate 0x1002/0x95cd [GFX1-]: PCI candidate 0x1002/0x95cd

I want to report this new little Firefox bug. I used the Firefox menu "Help | Submit Feedback" but it tells me:

"Please check back soon: We've paused submissions to this form so that we can improve how we collect feedback. Looking for support for Firefox or another product from Mozilla? Just head to Support.Mozilla.org"

Many people would stop right there, but I kept trying.

As instructed, I went to https://support.mozilla.org/ and got the "Search Support" page.

I used ^F and searched for the word "bug" on that page. Nothing. I searched for "report" and only found "Report Trademark Abuse".

Many people would stop right there, but I kept trying.

Under "Get Help" I selected "Firefox" which led me here to "Firefox Support":

https://support.mozilla.org/en-US/products/firefox

I again ^F searched for the word "bug" on that page. Nothing. I again searched for "report" and only found "Report Trademark Abuse".

Many people would stop right there, but I kept trying.

In the search box I typed "how do I report a Firefox bug". The top item on the first page of 246 pages returned was "How do I submit a bug for Firefox Sync?" but nothing about reporting a bug for Firefox itself.

Many people would stop right there, and I did.

Nobody is going to go looking through the other 245 pages of search results to find out how.

Why do you make it so hard to report a Firefox bug? Why isn't the answer to that obvious question the top search result on the Firefox Support page? Why do I even need to search for it at all -- it should be right on the page: "How to report a bug in Firefox"

(NOTE: This is not a request asking how to report the bug. I know how. This is a request asking you to fix the web site so that *finding* how to report a bug is easier. Much easier. If you want a great product, make it easy for your users to give you feedback.) I should probably submit this via Bugzilla but you disabled my account due to "inactivity" so I can't.

Asked by Ian! D. Allen 2 weeks ago

Last reply by Ian! D. Allen 2 weeks ago

  • Solved

firefox keep crashing while signed in to the "firefox account"

it started from yesterday... when i open firefox after a minute or less the browser suddenly close all tabs and show me a report crash windows. . my windows specification… (read more)

it started from yesterday... when i open firefox after a minute or less the browser suddenly close all tabs and show me a report crash windows. . my windows specifications:

  • Windows 10 Pro
  • version: 1909
  • OS Build: 18363.1440

browser: Firefox version 87.0 (64-bit)

I tried this options but didn't help me and crash didn't stop:

  1. open it in safe mode.
  2. refresh browser option.
  3. disable and delete all extentions.
  4. delete cookies and web data button.

. there is some information that i noticed. I unistall and install again and until I didn't sign in to my "firefox account" on the top right corner of the browser, it didn't crashed. but still I want my account, passwords, bookmarks, ect... i sign in and crash started. i goes to appdata and delete firefox folder, start the browser again, my sign in to firefox account disappeared and the browser stopped from crashing. also the crash happened immediately after hitting sync now and happened a few seconds after going to firefox account settings. and it's happening after around a minute when i do absolutely nothing after opening the browser or go to website such as youtube. please help me. even though using another browser is crash-free but i wish to stay using firefox (with my firefox account)

Asked by mohammad ghaznavi 1 week ago

Answered by mohammad ghaznavi 2 days ago

Missing Backspace functionality

Why did Firefox developers simply disable "Backspace" instead of making it a selection in "Settings"? I understand why some users can't stay "focused" and lose typed dat… (read more)

Why did Firefox developers simply disable "Backspace" instead of making it a selection in "Settings"? I understand why some users can't stay "focused" and lose typed data, but the rest of us really like the backspace function to go back a page.

Yes you can re-enable it (& I did so) using "About:Config" but that's akin to REGEDIT and not for the faint of heart...

Am I going to have to make this edit every time FF Updates? and on each of my PCs?

Asked by glenktn 1 week ago

  • Solved

We are sorry, but you do not have access to Google Maps. Please contact your Organization Administrator for access.

I have used/accessed Google Maps for years - so many I can't remember and now today I get this message We are sorry, but you do not have access to Google Maps. Please con… (read more)

I have used/accessed Google Maps for years - so many I can't remember and now today I get this message

We are sorry, but you do not have access to Google Maps. Please contact your Organization Administrator for access.

Is this a FireFox muck up or what?

Asked by Bill 1 week ago

Answered by jscher2000 1 week ago

Firefox browser looks like a redacted document

updated Firefox and lost everything, I can get over no bookmarks but what I don't understand is the distortion of the screen, big green blocks and changing letters from l… (read more)

updated Firefox and lost everything, I can get over no bookmarks but what I don't understand is the distortion of the screen, big green blocks and changing letters from letters to blocked out squares making my email look like it has been redacted. How can I fix my Firefox installation to stabilize the font. I tried reinstalling and updated the advanced settings but I don't think that is the issue, it almost seems like a virus.

Asked by corn.maryl 1 week ago

Last reply by cor-el 1 week ago

i lost all sync data after resetting my password

i have just deleted all firefox files on my computer and re-install it after that i trusted that all my information can be restored just by signing-in with my account an… (read more)

i have just deleted all firefox files on my computer and re-install it after that i trusted that all my information can be restored just by signing-in with my account and for some reason i put my password and it didn`t sign me in so i tried resetting my password after that i look at my passwords & Logins and it all was GONE ! i made most of my accounts with the random password service that FireFox provides So is there ANY way that i can contact mozilla to bring my important information back PLEASE ?

Asked by ahmad.s.bohassan 1 week ago

Last reply by FredMcD 1 week ago

problems with new tab page saved sites

Hello, I use Windows 7 with a Gateway computer. On the "new tab" page I pin sites,but, they are removed sooner or later for new sites. When I pin a site , I expect it to … (read more)

Hello, I use Windows 7 with a Gateway computer. On the "new tab" page I pin sites,but, they are removed sooner or later for new sites. When I pin a site , I expect it to remain . So, even if I do not visit a site for a long time, is there a way to keep my pinned sites from being displaced ? Also, instructions say, "to show more or fewer top sites" to hover until the edit link appears. I try hovering all over but can not get the edit link to appear. Any help will be much appreciated. Thank you

Asked by daveneedstoknow 1 week ago

Can't play Something went wrong. Try restarting the app. If the problem continues, it might help to restart your device. 0x80070020

I can no longer read/watch videos friends me. This is the error message: "Can't play Something went wrong. Try restarting the app. If the problem continues, it might he… (read more)

I can no longer read/watch videos friends me. This is the error message:

"Can't play

Something went wrong. Try restarting the app. If the problem continues, it might help to restart your device.

0x80070020"

This happened about 3 weeks ago. I use Firefox as my Browser. My email provider is hover.com Previously I had problems when I used Chrome ... all of a sudden it did not display any of my emails ... hover could see them but I could not. I freaked out thinking all my emails had disappeared! I went back to Fire Fox. now another weird problem. What has Firefox done that could affect, for gawd's sake, being able to see a video?

I hope to hell you can fix the problem.

In the mean time I'm using Microsoft Edge.

Asked by billgail1 1 week ago

Last reply by FredMcD 6 days ago

  • Solved

Muddy audio since update to Windows 10 20H2

Hello I have a problem with Firefox 87 that I am completely stumped by. Since I have updated Windows to version 20H2, my audio in Firefox became all muddy, as if only ba… (read more)

Hello


I have a problem with Firefox 87 that I am completely stumped by. Since I have updated Windows to version 20H2, my audio in Firefox became all muddy, as if only bass tones come through. Speech is completely inaudible and impossible to understand. This is a problem unique to Firefox, as other applications such as Spotify or MS Edge sound fine.

Could this be a compatibility problem with my sound card? (Creative SoundBlaster ZxR) This feels unlikely as it worked before...


Any tips? Thanks

Asked by brent_logie 1 week ago

Answered by brent_logie 6 days ago

My Firefox started to acting wierd so I decided to upgrade to the lastest release. BIG MISTAKE.

Firefox bugged me for weeks to "upgrade to the new release". Then Firefox got wonky so I thought, OK, cant be tooo bad... Instead of just upgrading to a new release, it … (read more)

Firefox bugged me for weeks to "upgrade to the new release". Then Firefox got wonky so I thought, OK, cant be tooo bad... Instead of just upgrading to a new release, it started me back to 1998 when I converted from NETSCAPE to FIREFOX 1.0. It blew away the last Previously 22 years and made me start EVERYTHING from scratch.

IF I remember correctly FIREFOX used to leave your PROFILE, CONFIG in place and just update the "code". BUT this time, it wiped or hide all my BOOKMARKS, ADD-ONS... I thought I could find my old PROFILE but could not.

Can someone help me get BACK TO ALL MY "STUFF" LIKE BOOKMARKS, ETC? I really USED to like the ADD-ON ONE TAB until now as it "says" EXPORT AND IMPORT but all those URL'S just disappeared and ONE TAB does not bother to tell us WHERE they store them on my PC.

I "thought" IMPORT meant "bring them back" but not to "ONE TAB". My dilemma now is, I really dislike Chrome, Edge.. now I dislike FIREFOX too.

Asked by jagman55 1 week ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 6 days ago

  • Solved

Password usage

Good morning, please help & advise. I am obviously doing something wrong or missing something but I cannot find out how to disconnect my Primary Password which Firef… (read more)

Good morning, please help & advise. I am obviously doing something wrong or missing something but I cannot find out how to disconnect my Primary Password which Firefox asked for everytime I click on Firefox. I only want to use the Primary Password when I want to open an excisting connection to a saved folder or site.

I hope I'm making sense.

Asked by bohdanskrypec 6 days ago

Answered by cor-el 4 days ago