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  • Archived

Performed Reset of Firefox Lost Bookmarks

Firefox was running slow and it recommended to perform a reset. After the reset all of my bookmarks were lost and not restored. I found the backups of the bookmarks and… (read more)

Firefox was running slow and it recommended to perform a reset. After the reset all of my bookmarks were lost and not restored. I found the backups of the bookmarks and each of the stored backups gives the same error "unable to process file". I tried this on all of the files. How can I get my bookmarks restored?

Asked by borg1of2 1 year ago

Last reply by cor-el 1 year ago

  • Archived

slow web browsing

when shopping on sites like Tesco I get a meesage 'web page slowing browser' and the site runs painfully slow. I have looked this up but sugested fixes have not worked. A… (read more)

when shopping on sites like Tesco I get a meesage 'web page slowing browser' and the site runs painfully slow. I have looked this up but sugested fixes have not worked. Any advice? Updated windows 8 to 10

Asked by eamorley 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

i cannot open my emails since i installed firefox properly and have to use chrome to open them properly

since i installed firefox on my pc its very rare i can open my emails instead i have to use the chrome browser any ideas why this is so my system is windows 8.1 if thats … (read more)

since i installed firefox on my pc its very rare i can open my emails instead i have to use the chrome browser any ideas why this is so my system is windows 8.1 if thats any help many thanks

Asked by bwint52 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox on Windows 10 keeps on failing updates

I'm using Firefox 78.0.2 on Windows 10 Pro build 19041.388 Bootcamped on a MacBook Pro. Every time there is a Firefox upgrade available, it downloads but then gives an er… (read more)

I'm using Firefox 78.0.2 on Windows 10 Pro build 19041.388 Bootcamped on a MacBook Pro. Every time there is a Firefox upgrade available, it downloads but then gives an error message "Update Failed", requiring a manual download and install. What can I do to automate the update installs? Thank you.

Asked by rmk9785e 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Lost all my Bookmarks

Desperately needed help please. Just upgraded to latest version of Firefox v 78.0.2 (64 bit) and I've lost all my Bookmarks! All I can find in Bookmarks are the pages I … (read more)

Desperately needed help please.

Just upgraded to latest version of Firefox v 78.0.2 (64 bit) and I've lost all my Bookmarks!

All I can find in Bookmarks are the pages I seem to have looked at in this version of Firefox and nothing else. Work my way through various suggestions in the Help section but I still can't find my Bookmarks, I hate to say this but it looks like I've overwritten th bookmarksfile and somehow deleted everything, but I know I didn't consciously do this.

I'd be eternally grateful if anybody could help me with this problem please.

(Troubleshooting information doesn't seem to have worked.)

Thanks in advance.

Gary

Asked by Respectablegary 1 year ago

Answered by FredMcD 1 year ago

  • Archived

Firefox won't Download files ?

Hi - I'm having an issue with Firefox, well its been ongoing for some weeks but just getting around to it.. My problem is that Firefow will not download files. I have tri… (read more)

Hi - I'm having an issue with Firefox, well its been ongoing for some weeks but just getting around to it..

My problem is that Firefow will not download files. I have tried the trouble shooting steps and its not a firewall issue because my other browsers will download - as a developer I have all the major browsers installed.

Also I changed the settings to have Firefox request the download folder for each downlod - but it doesn't. Anyway I am about to reinstall will post back then.

Maybe should have done that first.

C.

Asked by info2897 1 year ago

Last reply by info2897 1 year ago

  • Archived

Firefox on Debian Linux (Ubuntu 20.04 LTS): Cannot import data from Chromium Browser

Hi! I'm currently running Firefox on Ubuntu. Since, 90% of my saved passwords were done on Chrome browser on my smartphone, I wish to import it to Firefox. To do so, I do… (read more)

Hi! I'm currently running Firefox on Ubuntu. Since, 90% of my saved passwords were done on Chrome browser on my smartphone, I wish to import it to Firefox. To do so, I downloaded Chromium browser and logged in with my Google account so my saved passwords could be synced to it. Now, when I run the import wizard on Firefox, I get the message No program that contain bookmarks, history or password data could be found. This basically means that either Firefox's import wizard cannot find Chromium on Linux or Chromium isn't supported. It could also mean a technical issue I'm not aware of.

Kindly assist. Thanks!

Asked by joeljustinp 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

missing part of window

Until recently, when I use the 'pay bills' part of my banks website, it showed the full list of payees. It no longer displays the list of payees. The second image shows … (read more)

Until recently, when I use the 'pay bills' part of my banks website, it showed the full list of payees. It no longer displays the list of payees. The second image shows the current display of the payees.

If I open a 'new private window' and then log on to the bank web site and 'pay bills' it shows the full list. The first image shows the list including only the first payee.

Why does the private window work and not the ordinary window????

Thanks, Terry

Asked by mdfirefox 1 year ago

Answered by mdfirefox 1 year ago

  • Archived

Firefocx Account Sync Error

I am having syncing my two different computers with Firefox Sync. My bookmarks are not syncing, nor are any of my login information. it used to work before, but for some … (read more)

I am having syncing my two different computers with Firefox Sync. My bookmarks are not syncing, nor are any of my login information.

it used to work before, but for some reason, recently it just stopped syncing.

I logged out from firefox account on both computers and then logged back in and synced, but its still not working.

Please help.

Asked by artur.nasimov 1 year ago

Last reply by OBW47 1 year ago

  • Archived

Random tab crashes - consistently with Google Calendar but others as well

If you go to Google Calendar and right click on an empty space Firefox consistently crashes. I've tried Firefox Safe Mode - still crashes. I've tried a new profile wit… (read more)

If you go to Google Calendar and right click on an empty space Firefox consistently crashes.

  1. I've tried Firefox Safe Mode - still crashes.
  2. I've tried a new profile with the same installation - still crashes
  3. I've tried uninstalling and reinstalling Firefox but keeping the profile - still crashes.
  4. I've tried a new user account in Windows 10 and new profile - no crashes.
  5. I've tried ``sfc /scannow`` - integrity is good.

It's hard to get crash details but the last one I could get is - https://crash-stats.mozilla.org/report/index/6e2515a4-86cc-4bde-9d4e-06b060200716#tab-details

Does anyone have any idea before I start a new user account?

Asked by brisdaz 1 year ago

Last reply by brisdaz 1 year ago

  • Archived

My computer crashes when I try to upload a picture to ebay listing

bp-142a7886-259c-4733-8865-3af880200918 9/18/20, 9:26 AM View bp-43c1908b-ef7e-4fb7-b622-ba1a80200918 9/18/20, 9:17 AM These are the crash reports that came up for th… (read more)

bp-142a7886-259c-4733-8865-3af880200918 9/18/20, 9:26 AM View bp-43c1908b-ef7e-4fb7-b622-ba1a80200918 9/18/20, 9:17 AM

These are the crash reports that came up for this morning. It has crashed each time since then. I'm trying to upload pictures from the desktop to ebay listing. Please help, thanks!

Asked by mskibbe123 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Netflix

When I go to Netflix my computer freezes completely almost immediately, I cant do anything but shut down and restart. This does not happen when I open Netflix in Microso… (read more)

When I go to Netflix my computer freezes completely almost immediately, I cant do anything but shut down and restart. This does not happen when I open Netflix in Microsoft Edge.

Asked by victoraugust 1 year ago

Answered by Andrew 1 year ago

  • Archived

search

Firefox browser 78.0.2 is inconsistent when initiating a search. Whether I 1) copy and paste or 2) type the search request into the address bar (or search bar to the righ… (read more)

Firefox browser 78.0.2 is inconsistent when initiating a search.

Whether I 1) copy and paste or 2) type the search request into the address bar (or search bar to the right of the address bar), this version/program inconsistently but persistently ignores the request, providing a blank page instead.

This continues even after clearing the cache and history.

This has been so frustrating that I am considering Google after the past 7 years with Firefox.

Asked by roora 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

My Ebay messages are Distorted

When I go to Ebay my Inbox is Frozen with a list of all Country's Ebay is in and shows those Country's Flags. I can't get past it to see my messages. It's almost like my … (read more)

When I go to Ebay my Inbox is Frozen with a list of all Country's Ebay is in and shows those Country's Flags. I can't get past it to see my messages. It's almost like my messaging was given a Virus. I called Ebay and they say they clearly see my messages and there is no problems on their end. HELP

Asked by michaelvanmcmurray 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Saved password "problem" since update

(Maybe it is me - it usually is) I have saved logins saved in FF. There is also a master password. This problem is happening more and more: I load FF and no "Enter mast… (read more)

(Maybe it is me - it usually is)

I have saved logins saved in FF. There is also a master password.

This problem is happening more and more:

I load FF and no "Enter master password" requester.

I start browsing. Eventually I get to a site which requires a log in.

NOTHING!

So I know FF has it saved - and password protected - but FF has decided to not ask me for the master password so I (or it) can then enter the saved details.

Today - being the last straw - I come here and (of course) this saved log in wasn't accessible. I fell back on the secondary system and logged in. FF asks me if I want to save this log in. (Maybe luckily) I said YES - but I am sure it is already saved - do I then get the "Enter master password" requester.

This is annoying as I have a few pages which I access very frequently password locked. It is annoying when I get to them - even tried reloading the page, if that will bring up the requester. It doesn't - FF won't/can't log in for me.

Asked by teeny_weeny 1 year ago

Last reply by teeny_weeny 1 year ago