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  • Archived

First one computer stopped sync and all the data is gone, then the other computer did the same a month later

If I remember correctly, the first time it happened was after a Firefox update on the first computer. It's a Windows 7. All my sync data was gone and using the sync featu… (read more)

If I remember correctly, the first time it happened was after a Firefox update on the first computer. It's a Windows 7. All my sync data was gone and using the sync feature never repopulated it. Now, about a month later, right after today's update, the second computer (Windows 10) did the same thing, All the sync data is gone and using the sync button doesn't recover anything. I'm thinking about uninstalling and re-installing Firefox.

Help. I am a writer so my whole world is in these computers.

Asked by GeorgeAustin 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox crashes

Firefox is repeatedly crashing on me - and also in safe mode which I've tried following suggestion from Support page. Below is the list of crash reports id's just from t… (read more)

Firefox is repeatedly crashing on me - and also in safe mode which I've tried following suggestion from Support page. Below is the list of crash reports id's just from today! This has only started in last couple of days but driving me nuts as I work from home and keep losing what I'm working on. All advice welcome!! Val.

bp-a291bd5e-f1fd-4950-b2d0-4791e0190613 6/14/2019, 12:00 AM

bp-3f2c909e-1495-4a57-a411-493e90190613 6/14/2019, 12:00 AM

bp-d4315c6f-edc5-4c64-ac6c-c12200190613 6/14/2019, 12:00 AM

bp-64e6ec59-9b9f-47c8-a0f7-711b70190613 6/14/2019, 12:00 AM

bp-13ce4c00-d243-4cc3-a058-6c2230190613 6/14/2019, 12:00 AM

bp-f899e780-4b8b-4f39-9c1c-09e9e0190613 6/14/2019, 12:00 AM

bp-ea9d78b1-0df2-4866-8e5c-6d67a0190613 6/14/2019, 12:00 AM

bp-d0f600d1-4d3a-498c-9517-1d7dd0190613 6/14/2019, 12:00 AM

bp-88269c3d-8229-4170-8f5e-48b050190613 6/14/2019, 12:00 AM

bp-d22a0be7-730d-484a-ba13-3e61d0190613 6/14/2019, 12:00 AM

bp-e993c14b-ffb2-4db4-8a81-f5a4d0190613 6/14/2019, 12:00 AM

bp-697323ec-b2fe-4e6d-b43e-4e0050190613

Asked by valsreid 1 year ago

Last reply by cor-el 1 year ago

  • Archived

On any website where i have to log in the log in box is always invisible as in gone

If I use edge or chrome to go to websites that require log in it works fine. However, ANY web site I visit using Firefox the box where the username and password usually i… (read more)

If I use edge or chrome to go to websites that require log in it works fine. However, ANY web site I visit using Firefox the box where the username and password usually is completely disappears....I have to click the spot where I think it is and start typing. This issue started approximately a month ago.

Asked by danalito 1 year ago

Last reply by cor-el 1 year ago

  • Archived

mouse stops scrolling in Firefox

I can be typing in Firefox and then the color background on the menu bar changes from dark to light blue. It happens every few minutes. I have to keep clicking the mouse … (read more)

I can be typing in Firefox and then the color background on the menu bar changes from dark to light blue. It happens every few minutes. I have to keep clicking the mouse to continue typing in different edit bars on a variety of web sites. Virus scan shows no problems.

Asked by jpainer 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Recently closed tabs and windows are empty after restart

While I'm using FF the Recently closed tabs and Recently closed windows lists (see under History) get populated, but after I restart they're empty. I turned on "Restore s… (read more)

While I'm using FF the Recently closed tabs and Recently closed windows lists (see under History) get populated, but after I restart they're empty. I turned on "Restore session" and it did restore my previous window, but even then the Recently closed tabs and windows were empty. I'm not aware of having changed anything except I cleared cache this morning after a problem with GMail. I'm assuming this isn't intended functionality?

Asked by hughworm 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Why can I not save pictures from Zillow.com using Firefox, but I can when using Microsoft Edge

When I log on to Zillow.com using Firefox I am unable to save photos from the listings. No matter what type of file I designate it will not save a copy of the image. Yet,… (read more)

When I log on to Zillow.com using Firefox I am unable to save photos from the listings. No matter what type of file I designate it will not save a copy of the image. Yet, when I follow the same procedure using Microsoft Edge, or Internet Explorer, I have no problem saving the images. Any ideas???

Asked by dannafhome 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Firefox will not let me see ANYTHING on youtube. Why?

When I try to go to youtube, this is what it says. Did Not Connect: Potential Security Issue Firefox detected a potential security threat and did not continue to youtube.… (read more)

When I try to go to youtube, this is what it says.

Did Not Connect: Potential Security Issue

Firefox detected a potential security threat and did not continue to youtube.com because this website requires a secure connection.

What can you do about it?

youtube.com has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.

The issue is most likely with the website, and there is nothing you can do to resolve it.

This is recent. What the heck happened?

Asked by phyleaux_1 1 year ago

Last reply by jscher2000 1 year ago