Showing questions tagged: Show all questions
  • Archived

video cannot be played because the file is corrupt

Hi, When I try to play .mp4 files in my Firefox 65.0.1 I am getting error "video cannot be played because the file is corrupt". Whereas its working fine in Google Chrome… (read more)

Hi,

When I try to play .mp4 files in my Firefox 65.0.1 I am getting error "video cannot be played because the file is corrupt". Whereas its working fine in Google Chrome. I tried all possible ways to get it sort. Help will be appreciated.

Thank you

Asked by jagapathiraju 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

your firefox profile cannot be loaded. it may be missing or inaccessible - AD multiple profiles

I have a new ubunutu 16.04 machine which I recently connected to my workplace domain where multiple users login to the same machine with there workplace account names. Wh… (read more)

I have a new ubunutu 16.04 machine which I recently connected to my workplace domain where multiple users login to the same machine with there workplace account names. When a user login to the machine it logins successfully but when try to open firefox get this message

your firefox profile cannot be loaded. it may be missing or inaccessible

I tried some suggested solutions:

sudo chmod -R 777 .mozilla/ rm -rf ~/.mozilla/ rm -rf ~/.cache/mozilla/ https://askubuntu.com/a/314915/304905

I tried all these but nothing worked. I wonder how I can fix this permanently from my machine local admin account so that when a new user logins to the machine for the first time firefox works without problems and without him having to do something?

Asked by fcis 2 years ago

Last reply by cor-el 2 years ago

  • Archived

crash FF portable all ver quantum

crash FF portable all ver quantum I left the 56 version in the system, and I use quantum portable .... and all versions of quantum fly out godlessly ... and even without … (read more)

crash FF portable all ver quantum I left the 56 version in the system, and I use quantum portable .... and all versions of quantum fly out godlessly ... and even without add-ons (in safe mode)

bp-39f8ac71-90c0-4333-9f5e-a15280190218 18.02.2019, 14:58 bp-7f61439d-cd2d-47c0-aa2c-1df4c0190212 12.02.2019, 11:59 bp-605e747d-8043-4027-b88b-f656d0190211 11.02.2019, 11:02 bp-e3df0382-df84-42d0-af9a-fa14b0190209 10.02.2019, 1:25 bp-b88f37f2-1bf9-46e5-93ce-210fc0190209 09.02.2019, 16:47 bp-fcb408af-6f60-4940-90db-e9fef0190208 09.02.2019, 0:01 bp-7e862b81-491c-4cda-9d41-15aa70190208 09.02.2019, 0:00 bp-6cb34e5e-7c6c-4557-a567-78e1e0190207 08.02.2019, 1:20 bp-5ec2d462-3bf5-4104-8429-d86640190206 06.02.2019, 19:09 bp-4178751f-e023-417c-b20e-ce7390190201 01.02.2019, 14:06 bp-c7e7d1db-3e1b-4206-bf5c-99afc0190111 11.01.2019, 15:31 bp-f4069884-be00-4dbb-98dd-aa0ca0190111 11.01.2019, 13:22

Asked by iamgdv 2 years ago

Last reply by TyDraniu 2 years ago

  • Archived

change menubar language

in OS X Mojave my system language is English and I have set English for interface language, still my menu language and menubar language is russian (apparently, because of… (read more)

in OS X Mojave my system language is English and I have set English for interface language, still my menu language and menubar language is russian (apparently, because of my physical location). How do I change that once and for good? version 65.0.1

Asked by Neboyarsky 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Saved logins disapeared

Dear Firefox team, I use Saved Logins and today after firing up my computer and Firefox, all my logins disappeared. I did not change my password so it should be business … (read more)

Dear Firefox team,

I use Saved Logins and today after firing up my computer and Firefox, all my logins disappeared. I did not change my password so it should be business as usual. I resynced my laptop with my phone and still nothing appears in my desktop Firefox.

I have collected a lot of logins and should all be there, not sure what to do. I use Ubuntu 18.04 as an OS.

Thanks!

Asked by mihai.suta 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Firefox Frame Rates Choppy

I have firefox, but when I play video games in the browser, they are very choppy and slow, but when I switch to another browser like chrome, the frame rate is much higher… (read more)

I have firefox, but when I play video games in the browser, they are very choppy and slow, but when I switch to another browser like chrome, the frame rate is much higher, and it is not so choppy. Any answers please?

Asked by SullyBully 2 years ago

Last reply by McCoy 2 years ago

  • Archived

Why must FF 65.0.1 run as Administrator to prevent APPCRASH in ntdll when closing FF?

The only way I can prevent the following event is to run FF 65.0.1. (W7-64) as an Administrator. Is there any way around this? My other computers running FF 65.0.1 under … (read more)

The only way I can prevent the following event is to run FF 65.0.1. (W7-64) as an Administrator. Is there any way around this? My other computers running FF 65.0.1 under W7-64are running fine. UAC says that FF does not require elevation.

I've tried restoring FF, disabling all the extensions, running in safe mode, all to no end.

If it's a clean install that's required, can I accomplish that and still preserve bookmarks, profiles, etc?

Faulting application name: firefox.exe, version: 65.0.1.6981, time stamp: 0x5c621ad0 Faulting module name: ntdll.dll, version: 6.1.7601.24354, time stamp: 0x5c3565b8 Exception code: 0xc0000005 Fault offset: 0x000000000002d196 Faulting process id: 0x2048 Faulting application start time: 0x01d4c998e0645f3f Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: 224b3cc3-358c-11e9-a0fc-005056c00008

Asked by smgold 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox crashes when accessing the webcam

Please tell Me how to solve my problem. FireFox crashes with an error message when trying to connect to the webcam. FireFox is installed on a virtual machine, ManyCam sof… (read more)

Please tell Me how to solve my problem. FireFox crashes with an error message when trying to connect to the webcam. FireFox is installed on a virtual machine, ManyCam software for virtual webcam is also installed. But when you try to get a picture from the camera FiFox shut down with error http://recordit.co/FWb42ahj4v

Asked by qwaros 2 years ago

Last reply by danminor 2 years ago

  • Archived

Intermittent "Network Protocol Error" on some sites.

Receiving "Network Protocol Error Firefox has experienced a network protocol violation that cannot be repaired. The page you are trying to view cannot be shown because an… (read more)

Receiving "Network Protocol Error Firefox has experienced a network protocol violation that cannot be repaired. The page you are trying to view cannot be shown because an error in the network protocol was detected.

   Please contact the website owners to inform them of this problem."

When visiting some sites in Firefox 65.0.1 (64-bit) (Linux) example site: https://www.theweathernetwork.com/ which redirects me to https://www.theweathernetwork.com/ca

Issue is intermittent but very repeatable and refreshing will often allow the page to load. I was not able to trigger a similar issue in other browsers (happy to provide details if wanted)

Saw another question where a network log was asked for -I got that and can provide you with it if it'd be helpful.

Probably not important to you: I was made aware of the issue by my mom who uses Firefox 65 on MacOS.

Asked by vxxii 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Wondering if 65.0.1 has a memory leak? Had no issues with previous version. Memory seems to creep up and max out eventually.

Had no issues with previous version that I'm aware of. After reboot & update recently seems I have a problem. My usage habit is basically I've usually got hundreds of… (read more)

Had no issues with previous version that I'm aware of. After reboot & update recently seems I have a problem.

My usage habit is basically I've usually got hundreds of tabs up on a few different windows up to sometimes 10. Memory seems to creep up with browsing and doesn't really seem to go down even if I close a large number of tabs or whole windows now. A while back there was another version that would leak but it got fixed (within the quantum releases not the really old memory leak that was super bad.) Just wondering if maybe this version has a leak as well.

Side note: I DO love the crash recovery, because it works better than anything else. If I try to close all windows and then relaunch and restore session it never seems to recover everything. But if I crash it via task manager on purpose it has near 100% ability to restore. I'd rather not have to do it that way but it's what works. I'm a very heavy user and outside the norm a bit.

Asked by aeridyne 2 years ago

Last reply by Pj 2 years ago

  • Archived

I received an E-Mail from a (supposed) Hack

I would like to know if I have to be worried about the following E-Mail I found in my Junk Mail, addressed to myself, looking as if I would have sent it: """Your account … (read more)

I would like to know if I have to be worried about the following E-Mail I found in my Junk Mail, addressed to myself, looking as if I would have sent it:

"""Your account has been infected! Renew your password right away! You might not heard about me and you obviously are certainly interested why you're receiving this particular message, is it right? I'mhacker who burstyour emailand devices and gadgetstwo months ago. Never try out to get in touch with me or find me, it is definitely hopeless, considering that I forwarded you an email using YOUR account that I've hacked. I've build in malware software on the adult videos (porn) site and suppose that you have watched this site to have a good time (you understand what I want to say). Whilst you have been paying attention to videos, your browser began operating like a RDP (Remote Control) that have a keylogger which granted me permission to access your desktop and webcam. Afterward, my softgotall info. You have wrote passwords on the web-sites you visited, I intercepted them. Of course, you'll be able to modify each of them, or already modified them. Even so it does not matter, my app updates it every time. And what did I do? I generated a backup of the device. Of all files and each contact. I have managed to create dual-screen videofile. The 1 section shows the film you had been watching (you've a very good preferences, huh...), the second part shows the video from your webcam. What must you do? Well, in my opinion, 1000 USD will be a inexpensive amount of money for this very little secret. You will do the deposit by bitcoins (if you do not understand this, try to find “how to buy bitcoin” in any search engine). My bitcoin wallet address: <removed> (It is cAsE sensitive, so just copy and paste it). Important: You will have only 2 days to make the payment. (I put an unique pixel to this email, and at this point I understand that you've read through this email). To trackthe reading of a messageand the actionswithin it, I usea Facebook pixel. Thanks to them. (Anything thatis appliedfor the authorities may helpus.)

In case I do not get bitcoins, I'll undoubtedly transfer your video files to all your contacts, such as relatives, co-workers, and many more?"""


edit: removed the bitcoin wallet id.

Asked by HHS 2 years ago

Last reply by James 2 years ago

  • Archived

Somehow I have got a little thing that looks like a comma on my screen. At the same time , my signin page or address on a website has its password already up.

The problem is that my user name password for an account stays on the signin page after I exit the page. After the password, there is a little slash that looks sorta li… (read more)

The problem is that my user name password for an account stays on the signin page after I exit the page. After the password, there is a little slash that looks sorta like a comma, but thicker and darker. I dont want my password and username to come up without typing it in when I sign in to the account. How do I put a stop to this?

Asked by bgtx 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Lost print capability with 65.0.1 update (Win 7 Pro.) Other browsers OK.

After 65.0.1 update I could no longer print from Firefox. Other browsers print OK. When I check printer to see what is printing, it shows file spooling, but also shows ze… (read more)

After 65.0.1 update I could no longer print from Firefox. Other browsers print OK. When I check printer to see what is printing, it shows file spooling, but also shows zero bites and zero pages.

?????

Asked by Alan706 2 years ago

Last reply by WestEnd 2 years ago

  • Archived

Switching from tablet mode to desktop visual glitch (2in1 computer)

I recently purchased a 2in1 computer. I installed Firefox and everything runs smoothly when I'm in desktop mode. Everything works fine in tablet mode... However, if I swi… (read more)

I recently purchased a 2in1 computer. I installed Firefox and everything runs smoothly when I'm in desktop mode. Everything works fine in tablet mode... However, if I switch back to desktop mode, I get this weird glitch (see the linked image). It's like I tried typing something in the address bar, except that I didn't.

There is no way to remove this search unless I completely close Firefox and then reopen it (which is kind of a pain to do). None of the links shown are clickable either. Seems like this is just purely a visual glitch.

Does anybody know how to fix and/or how to avoid this bug?

Firefox version: 65.0.1 (64-bit) OS: Windows 10 Home version 1809 Reproducibility: 100%

Asked by BoneSaw 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Please change the "chrome" protocol name. That scared the shit out of me!

I really thought it was something related to the Chrome browser, hence related to Google, hence related to government spies. That's just it. Is there any problem in chang… (read more)

I really thought it was something related to the Chrome browser, hence related to Google, hence related to government spies. That's just it. Is there any problem in changing the protocol name? Why?

Asked by marthe.darte 2 years ago

Last reply by McCoy 2 years ago