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  • Archived

all my bookmarks have disappeared

All my bookmarks disappeared after Firefox did an update. I have read all the articles and looked at all the solutions I can find on here and nothing seems to work. Whe… (read more)

All my bookmarks disappeared after Firefox did an update. I have read all the articles and looked at all the solutions I can find on here and nothing seems to work. Where did they go? WHY did they go? I want them back.

Asked by Tirsh 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

RAM usage

Hello, I recently moved to Firefox from another browser and I am very pleased with it. My usage is that my computer remains on 24/7 with the browser open. I saw a parag… (read more)

Hello, I recently moved to Firefox from another browser and I am very pleased with it. My usage is that my computer remains on 24/7 with the browser open. I saw a paragraph in the help docs:

"Firefox's memory usage may increase if it's left open for long periods of time. A workaround for this is to periodically restart Firefox."

However this can be inconvenient when you have several tabs open that are logged in to various sites for work, which also retain state which is not restored when the browser is restarted.

Over a few days the memory "leaking" (?) is mounting up significantly as per attached. In summary:

Pre close - system RAM usage 12.5GB Post close browser - system RAM usage 8.1GB (4.4GB drop!!) Re-open browser with same tabs - system RAM usage 8.7GB (actually 9.0GB after all tab views were accessed and put back into the state they were in before closed)

From this simple test I can see that 12.5GB - 9GB = 3.5GB was hogged by the browser and not actually required.

As a developer I am interested to understand the reason for this memory leaking. Is there anything I can do while the browser is open to free it up? Or cause it to not "leak" in the first place?

Thanks,

Andrew

Asked by megawhite 1 year ago

Last reply by TECH192 1 year ago

  • Archived

Can't select items on Dell.com (Dell XPS 15 Customization) page with Firefox 62.0.3 running on Windows 7 Pro 32 bit. Page works correctly with Chrome.

I have Firefox 62.0.3 (with * Shockwave Flash 31.0 r0) installed on my Dell Latitude 6510 running Windows 7 Pro 32 bit. I searched (with google) for Dell XPS 15 and foun… (read more)

I have Firefox 62.0.3 (with * Shockwave Flash 31.0 r0) installed on my Dell Latitude 6510 running Windows 7 Pro 32 bit. I searched (with google) for Dell XPS 15 and found a number of interesting configurations on the dell.com web site. Selecting one of these I then tried to customize the configuration, but none of the options buttons on the page (e.g. Select Windows 10 Pro instead of the default Windows 10 Home OS) work. Further, about 90% of the time after selecting the config option to change the page will freeze and then after a bit FF will crash with a "Gah! ...." message. I thought it was the Dell web page that was screwing up until I loaded the Chrome browser, did the same search and found that everything on the Dell page worked as expected. Hence I suspect some problem with FF 62.0.3 (or maybe Adobe Flash??).

Here is the exact URL that I was trying to interact with that FF crashed or failed to work correctly on

https://www.dell.com/en-us/shop/cty/pdp/spd/xps-15-9570-laptop/dycwb1651h?cid=310435&st=&gclid=EAIaIQobChMI28a19oqK3gIVDI_ICh0jnQhXEAQYASABEgJaPfD_BwE&lid=5860376&ptaid=aud-339243926551:pla-388097301284&VEN1=spNqusC7B,183144151912,901pdb6671,c,,DYCWB1651H,41387734718,aud-339243926551:pla-388097301284&VEN2=,&pgrid=41387734718&dgc=st&dgseg=dhs&acd=1230980731501410&VEN3=810704618536863973

Asked by mikec540 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

FF does not load any page (including about:config or about:support)

OS: Windows Server 2008 R2 Enterprise with SP1 After the last updates (see list below) were installed , FF did not load any pages. This includes about:config, about:suppo… (read more)

OS: Windows Server 2008 R2 Enterprise with SP1

After the last updates (see list below) were installed , FF did not load any pages. This includes about:config, about:support, ... (about:preferences, about:addons is working only if called from the menu and not directly entered to the address bar)

I already tried reinstalling FF and also creating a new profile. Nothing helped.

When I close FF, the crash helper windows appears after a few seconds to minutes. Sometimes when running just one instance of FF a second FF-item in the task bar appears.

Please help - I need FF for certain applications, which work with neither IE nor Chrome.

Best regards & Thanks in advance!

Installed updates: 2018-09 Security and Quality Rollup for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, 4.7.2 for Windows 7 and Server 2008 R2 for x64 (KB4457918) 2018-09 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB4457145) 2018-09 Security Monthly Quality Rollup for Windows Server 2008 R2 for x64-based Systems (KB4457144) 2018-09 Cumulative Security Update for Internet Explorer 11 for Windows Server 2008 R2 for x64-based systems (KB4457426) 2018-08 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB4343899) 2018-08 Security Only Update for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, 4.7.2 for Windows 7 and Server 2008 R2 for x64 (KB4345679) 2018-09 Security Only Update for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, 4.7.2 for Windows 7 and Server 2008 R2 for x64 (KB4457914)

Asked by dakiaf 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox doesn't save all my logins/passwords - How can I manually add a website w-login and password?

Under privacy and security - forms and passwords - I have checked "Ask to save logins and passwords" - Many times - when visiting a new site - the dropdown that asks if I… (read more)

Under privacy and security - forms and passwords - I have checked "Ask to save logins and passwords" - Many times - when visiting a new site - the dropdown that asks if I want to save - does not appear - and/or - the login is there - but the password is not saved. "Password Editor" in add-ons is not compatible with my version of Firefox - Without going crazy - there should be a way - under this setting - "privacy and security" - to Manually add a web-site with login/password. And if not - why not?

Asked by PoconoJohn4106 1 year ago

Last reply by Andrew S Hatton 1 year ago

  • Archived

Privacy settings window from Google services not displaying correctly

When opening the privacy settings page from google services (Youtube, gmail, etc..)the dialog is not displayed correctly. Sometimes i can read the content but the actions… (read more)

When opening the privacy settings page from google services (Youtube, gmail, etc..)the dialog is not displayed correctly. Sometimes i can read the content but the actions buttons are not available to be clicked on. This issue only happens with Firefox, all other browsers do not have this problem

Asked by NunoMagalhaes 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

FF 62.0.3 (64-bit) - Ramdomly Restoring Sessions, Private Mode Icon is gone, etc.

Hi there! I'm using Windows 10 Pro x64 (build 1803) with FF 62.0.3 (64-bit) and have noticed some weird things. 1) The browser sometimes wants to Restore Sessions, when n… (read more)

Hi there!

I'm using Windows 10 Pro x64 (build 1803) with FF 62.0.3 (64-bit) and have noticed some weird things.

1) The browser sometimes wants to Restore Sessions, when nothing was wrong. 2) Sometimes I click on Private Mode and a regular browser window opens. 3) Sometimes I click on Private Mode and the Private mode Icon is gone from the top right.

Here's a picture... note the arrow in the upper right corner - no Private Mode Icon.

I uninstalled and reinstalled FF, keeping my existing profile but the browser is not quite stable.

Any definitive help appreciated!

TIA :)

Asked by Compumind 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

My site will work in all other browers but firefox.

https://www.aibonline.org/en/ You can open this link in chrome, IE and safari but not firefox. Firefox can't seem to find our security certificate but all the other bower… (read more)

https://www.aibonline.org/en/

You can open this link in chrome, IE and safari but not firefox. Firefox can't seem to find our security certificate but all the other bowers can. Is there something we're missing?

Asked by Amy9 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Auto spell check is placing random carriage returns in messages sent using iNotes.

We use IBM's iNotes product for internal e-mail. Within approximately the last eight weeks we've been encountering random carriage returns added to the messages we send… (read more)

We use IBM's iNotes product for internal e-mail. Within approximately the last eight weeks we've been encountering random carriage returns added to the messages we send when auto spell check is enabled. If we disable auto spell check or use a different browser (Google Chrome and Apple Safari was tested) the problem disappears. The problem seems to disappear for a short time if we clear the Firefox cache.

I've been working with IBM support regarding this problem and they're convinced the problem is related to Firefox. Has anyone else encountered this problem?

Thanks, Bob

Asked by bdushok 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

re captcha

I have been having issues with some webpages they are not letting me log in and i get always a message saying that the captcha is wrong but I get no captcha options , i u… (read more)

I have been having issues with some webpages they are not letting me log in and i get always a message saying that the captcha is wrong but I get no captcha options , i use the safe mode and still same issue . I reinstall Firefox . Create new profile and not work. But in chrome i not have problem

Asked by Qurtaz 1 year ago

Last reply by FFus3r 1 year ago

  • Archived

FireFox opens but does not render the window, it flickers in and out but cannot be seen after a few seconds

When I open Firefox it flickers open and you can partially see some of the browser, once loaded it completely disappears.But is still the in-focus window, I can see the c… (read more)

When I open Firefox it flickers open and you can partially see some of the browser, once loaded it completely disappears.But is still the in-focus window, I can see the cursor flashing in the screen that would normally be on the default FireFox search bar. Even though I cannot see it, I still have an icon in the task tray, If I press F11 to go full screen , the browser opens and is visible and functional. If i leave full screen after that the firefox becomes a low res white screen. See attached images.

- I have tried a full uninstall and deleting program files folder and then re-installing - I have uninstalled and installed Firefox 63 Beta - I have deleted and recreated a new profile - I have renamed the xulstore.json file in the profile and a new one created - I have adjusted the FireFox performance settings to no hardware acceleration - I have tried in private browsing - I have tried opening FireFox in safe mode - same behavior - I have removed and disabled any and all plugins.

Asked by catalyph 1 year ago

Last reply by FFus3r 1 year ago

  • Archived

I entered the wrong age (5 Years old) bei creating an Mozilla browser account and can't finish registration. What should I do. I am old enough for doing it.

Dear community, I entered the wrong age (5 Years old) bei creating an Mozilla browser account and can't finish registration. What should I do. I am old enough to be able … (read more)

Dear community, I entered the wrong age (5 Years old) bei creating an Mozilla browser account and can't finish registration. What should I do. I am old enough to be able to create it. Thanks a lot for any advises.

Asked by MB007 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I created a user name and password, but when I used them right away I got a message saying incorrect

When I used this user name and password right away after creating it, I got a message saying incorrect. So I could not even pose my question. And I have another question… (read more)

When I used this user name and password right away after creating it, I got a message saying incorrect. So I could not even pose my question. And I have another question.

Asked by Studentoflife 1 year ago

Last reply by the-edmeister 1 year ago

  • Archived

Hanging prob: If I refresh, many things are saved, but I don't understand some of the thing that won't be saved, hesitant to refresh eg security certif. etc

Aside from needing more RAM, I see that a first step is to refresh Firefox. I see it saves quite a bit, but I don't know what I'll be losing.......it says I will lose The… (read more)

Aside from needing more RAM, I see that a first step is to refresh Firefox. I see it saves quite a bit, but I don't know what I'll be losing.......it says I will lose These items and settings will be removed:

   Extensions and themes
   Website permissions
   Modified preferences
   Added search engines
   DOM storage 
   Security certificate and device settings 
   Download actions 
   Toolbar customizations 
   User styles 

I don't know what DOM storage is, and if I don't have a security certificate, is that what allows me to go to sites ? I'm hesitant to refresh 'blindly' and then learn afterwards that some crucial changes were made on the refresh and now I can't visit sites I presently can

Asked by bazbear2 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Accessibility of FF tabs, bookmarks, toolbars

Despite incessant FF versions/updates and obvious complaints and demands from FF users, FF Quantum fails to provide FF users with simple settings for changing font/font s… (read more)

Despite incessant FF versions/updates and obvious complaints and demands from FF users, FF Quantum fails to provide FF users with simple settings for changing font/font style/font size of FF tabs/bookmarks/toolbars! Prior to Quantum FF57, the easy to use add-on Theme Font & Size Changer worked but yet despite FF user complaints, no Quantum version (now FF62!!!!!!!) integrates the accessibility features and functionality of such add-on. We need FF tabs in arial black font, e.g.! Inexcusable! Pisses us off! Time to switch browsers!

Asked by InaccessibleFF 1 year ago

Last reply by Shadow110 1 year ago

  • Archived

How do I get Firefox to behave as if I have less RAM?

I use Firefox on Windows and Firefox tries to use too much of my system's RAM. I know this is for performance reasons BUT there is very little performance gain. This beha… (read more)

I use Firefox on Windows and Firefox tries to use too much of my system's RAM. I know this is for performance reasons BUT there is very little performance gain. This behavior is fine for users who only run Firefox and little else. BUT I use other memory intensive apps not only Firefox so Firefox using up lots of my RAM is very bad for my use case.

On a system with lots of RAM when I use gmail and Facebook on Firefox the firefox processes can bloat to more than 2.5GB! And it actually seems to start getting slower at that point.

But if I run Firefox in a Windows Virtual Machine with only 1.5GB RAM and start using gmail and Facebook a lot the largest firefox process only gets to a max of 750MB. So that is proof that Firefox can actually work with less RAM without crashing.

How can I get Firefox to behave as if the system has less RAM (e.g. just set a max RAM limit) without to resorting to running it in a VM? I have tried stuff like Process Governor but Firefox tends to crash when it hits the limit instead of running the GC. In contrast on a virtual machine with less RAM Firefox doesn't seem to crash and just uses less RAM.

Is there also a way to get Firefox to automatically do what the about:memory "Minimize memory usage" button does, when it starts to go past a memory usage threshold?

Asked by vefeve 1 year ago

Last reply by Pj 1 year ago

  • Archived

Firefox wants to open advertizing tabs when I click link

Firefox has begun opening a new tab, when I click on a link, e.g. a new article in the Times and then asks if I will allow it. These are usually ads or questionnaires wh… (read more)

Firefox has begun opening a new tab, when I click on a link, e.g. a new article in the Times and then asks if I will allow it. These are usually ads or questionnaires which I do not want to open. But I have to jump to that new tab to close it. This is an annoying nuisance, and did not use to happen.

Asked by HarveyNoordsy 1 year ago

Last reply by cor-el 1 year ago