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  • Archived

When I downloaded the firefox upate, it got rid of my toobar and all of my bookmarks. Could not recover them. Can't even get thingd put on the toobar. This has

When I downloaded the Firefox update, my toolbar disappeared and all my bookmarks are gone. Need them back ASAP for my work. Tried to restore bookmarks, but my computer c… (read more)

When I downloaded the Firefox update, my toolbar disappeared and all my bookmarks are gone. Need them back ASAP for my work. Tried to restore bookmarks, but my computer can't open the json file.

Asked by mendaholmes 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

on itv hub itv, itv2, and itv4 are just grey square and the other channels normal

When I have firefox 60 running and go to itv hub website and login and select itv channel or itv 2 or itv 4 channels I just get a grey square. itvbe channel and itv 3 and… (read more)

When I have firefox 60 running and go to itv hub website and login and select itv channel or itv 2 or itv 4 channels I just get a grey square. itvbe channel and itv 3 and citv channels works fine my operating system is opensuse linux 13.1 at the moment I am running firefox 54.0.1 with no problems at all

Asked by willipad 2 years ago

Last reply by willipad 2 years ago

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i've some of cookies in my fire fox account but now i can't find them?

Hi. i used the fire fox sync many years but now i cant find my save log and cookies in my account . . . what should i do ? and i saw you didn't have some one in Iran i… (read more)

Hi. i used the fire fox sync many years but now i cant find my save log and cookies in my account . . . what should i do ?

and

i saw you didn't have some one in Iran i want work whit fire fox in Iran, what should i do ?

my pleasure Dear .

Asked by roozbeh206 2 years ago

Last reply by FredMcD 2 years ago

  • Solved
  • Archived

ff runs 2 prcesses, cant get rid of 1 prcs, no option to do this

ff runs two procesess, i cant get rid of one prcs and if i kill the prcs, it starts all over, i was told to go to about;config and change the string : browser.tabs.remote… (read more)

ff runs two procesess, i cant get rid of one prcs and if i kill the prcs, it starts all over, i was told to go to about;config and change the string : browser.tabs.remote.autostart.2 and change its value from true to false but the problem is that the value is already at false, so now what next coz the second ff process is hoarding memory, and b4 u tell me to update, i tried the latest firefox and met the problem there too. i was also told to try changing the value :dom.ipc.processCount. to 1 but found that the value is already set to 1, so what noe

Asked by jumanick 2 years ago

Answered by user633449 2 years ago

  • Solved
  • Archived

can not restore bookmarks after upgrade

Went from V54 to 59. Have no BMs at all. I can see the backup files but only get "can not process backup file" no matter how I attempt to get them back. A win 7 restore g… (read more)

Went from V54 to 59. Have no BMs at all. I can see the backup files but only get "can not process backup file" no matter how I attempt to get them back. A win 7 restore gets me back to v54, but w/o BMs & still can't restore.

Asked by pmcwillie 2 years ago

Answered by FredMcD 2 years ago

  • Archived

can't press enter when typing a domain

I can't press enter when adding a domain name (.com, .org, etc.) to the search bar. I can either not include the domain, being redirected to google, or I can press on the… (read more)

I can't press enter when adding a domain name (.com, .org, etc.) to the search bar. I can either not include the domain, being redirected to google, or I can press on the arrow near the refresh button. Not a huge issue but it's only been this way since I updated to the most recent version of firefox. Is this a problem on my end, or a bug in the new version?

Asked by quomm 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Can I run Firefox Quantum and Firefox 54 side by side on a Mac?

I use Firefox because I love the tools that add-ons provide. I don't want to install quantum only to discover that it doesn't serve my purposes. I've fine-tuned this brow… (read more)

I use Firefox because I love the tools that add-ons provide. I don't want to install quantum only to discover that it doesn't serve my purposes. I've fine-tuned this browser to do a lot and I don't want to start over. I've seen suggestions for using Firefox portable on a USB, but as far as I can see, there is no portable for a Mac. I'd like to keep both for a while, then make up mind. I'm hoping there's a simple solution for this. I know I'm not the only one who doesn't want to give up their add-ons.

Asked by BSmitty 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

How often does sync sync?

I set up sync with 4 user profiles on one user account on my computer. Firefox 57, 54, ESR, and Waterfox. Because of the compatibility issues, I only sync passwords, hist… (read more)

I set up sync with 4 user profiles on one user account on my computer. Firefox 57, 54, ESR, and Waterfox. Because of the compatibility issues, I only sync passwords, history, and bookmarks.

Everything synced when I first set this up. But since then, nothing. How often does sync sync? Is there a manual way to trigger it?

Asked by FredMcD 2 years ago

Answered by cor-el 2 years ago

  • Archived

Firefox crashes constantly on Ubuntu 16 LTS

So I am not completely nubcakes, so i have ran apt to get update builds and build-trees. Still doesn't fix things. It mostly crashes with Facebook and Youtube. But that i… (read more)

So I am not completely nubcakes, so i have ran apt to get update builds and build-trees. Still doesn't fix things. It mostly crashes with Facebook and Youtube. But that is mostly what I use FF for. It has even crashed repeatedly on just about:restoresession. I think it is a video problem. I have ubuntu 16.04 LTS but everything is up to date. Doesn't matter what is loaded or not, see about crashing just on restore session with a single tab!

The problem still happens in safe-mode, so there is that checked out. The reports don't appear to have much in common.

Thanks,

These are the crash reports just from the last month:

bp-c8a229d5-078d-48af-af3f-ec8951170727 7/27/17 5:52 PM bp-8294c659-e299-4c04-abd5-be5311170727 7/27/17 5:46 PM bp-d0fb584c-194f-4951-82b2-514901170727 7/27/17 5:43 PM bp-a25a5938-9d1b-4c6d-80fa-5eea21170727 7/27/17 5:24 PM bp-051434c2-66c6-405c-87ea-9ffea0170727 7/27/17 7:39 AM bp-14540c79-0f7b-473f-ad1d-4a1651170726 7/25/17 9:05 PM bp-6076d202-6de7-4cc4-a3b8-ad5161170726 7/25/17 9:04 PM bp-57171575-2908-4c18-90a0-0e7b61170726 7/25/17 9:03 PM bp-c7a5dee9-ea1a-4800-a99d-c36001170726 7/25/17 8:49 PM bp-9c89df6a-4640-488f-a7f5-13d5d1170726 7/25/17 8:48 PM bp-7d7c1e75-c2a3-4d66-a74a-900821170726 7/25/17 8:46 PM bp-d5f9d5d9-eaf1-4105-97a5-c3bb71170726 7/25/17 8:26 PM bp-6c88c174-429d-4646-a5fd-b7e981170726 7/25/17 8:24 PM bp-b61a30bb-415f-4523-a958-a5b901170726 7/25/17 8:23 PM bp-f573df28-9fe0-4855-8046-94d1d1170726 7/25/17 8:23 PM bp-4ecba8e1-9b4c-4588-ae34-c84cb0170726 7/25/17 8:18 PM bp-568efbd6-f09a-42c5-ba0a-5f9f91170725 7/25/17 5:49 PM bp-e61b45a3-2b84-4b8f-8ecb-975771170725 7/25/17 5:49 PM bp-162bd135-3989-45dd-b2f1-aed1f0170725 7/25/17 5:48 PM bp-fc31b82f-3658-48cc-a04f-d81bf1170725 7/25/17 5:48 PM bp-94f67d6b-6616-4caa-9d39-d18fb1170725 7/25/17 5:48 PM bp-bfa4c843-9005-4636-8926-3a9a40170725 7/25/17 5:47 PM bp-343a6120-a036-4336-9a9d-587930170725 7/25/17 7:12 AM bp-36dd2637-9ef9-42ca-ab93-686051170725 7/25/17 7:11 AM bp-88f45052-45d5-453c-881b-857161170725 7/25/17 7:09 AM bp-1a7ea877-e465-48ea-b684-191a71170724 7/24/17 5:13 PM bp-f721af6c-ba38-4de3-add8-6b8e11170723 7/23/17 4:39 PM bp-1148b510-5b9a-4ec3-b677-3bf711170721 7/21/17 5:59 PM bp-b886f9a0-35d3-4067-b8b6-91c171170721 7/21/17 5:59 PM bp-cdf4dce2-617c-40c4-a1af-9ead50170721 7/21/17 7:04 AM bp-5e9d55b2-627f-49d2-b230-5f4381170719 7/19/17 5:20 PM bp-be1c7bde-0931-4d80-b116-45d3b1170719 7/19/17 5:10 PM bp-ddbe9bc2-f8b2-4c55-8dae-82ad31170718 7/18/17 7:24 AM bp-bb3355c5-e26e-4fe2-99cb-eab281170717 7/17/17 5:03 PM bp-6a565d73-b9de-4a9d-a22b-e4be40170717 7/16/17 8:43 PM bp-df661bb2-05d0-4627-b07f-fec1e1170715 7/14/17 8:44 PM bp-47da5423-9023-4d5d-9ba1-acc221170713 7/13/17 5:34 AM bp-5be32bf6-a9a5-436f-bb2c-0b6050170713 7/12/17 8:03 PM bp-6c01d2c0-36ec-4626-be5d-647fb1170713 7/12/17 8:03 PM bp-5d9e60b5-c6c4-46ca-8605-ed39b1170712 7/12/17 7:49 PM bp-653c247a-8013-40c1-a45f-58ee71170712 7/12/17 5:58 PM bp-05838c3c-5069-4ad2-8bfc-a9edb0170709 7/9/17 3:06 AM bp-98799c26-8432-4917-968b-e4e511170709 7/9/17 3:06 AM bp-6fc7e536-4ec1-4b54-9616-b42d21170709 7/8/17 8:30 PM bp-a14cd00d-fa4d-4bbe-a35a-69d841170708 7/8/17 7:10 PM bp-cced0057-6fc8-4b52-9a24-9910b1170708 7/8/17 9:13 AM bp-655b2f72-8b6c-4715-9484-084c81170708 7/8/17 8:01 AM bp-18e8b49f-ebdb-480d-a048-3b8c21170708 7/7/17 8:42 PM bp-ea329e54-4046-4e41-bce5-57d701170707 7/7/17 7:27 PM bp-52673eb0-e598-4b74-a968-32b761170707 7/7/17 7:08 AM bp-d5a4cd82-5133-4a1e-b288-393b51170707 7/6/17 9:54 PM bp-a96a52ef-a261-4265-8ced-a6cbc0170707 7/6/17 9:54 PM bp-77ae5a74-63fd-4533-bf96-dd6a21170706 7/6/17 12:08 AM bp-cdf1a271-7c85-4b2c-93a3-3f2941170705 7/5/17 5:44 AM bp-59425ce8-a6ec-4813-a5f5-f3f461170704 7/4/17 7:02 AM bp-22e00d75-e574-4e1b-ba99-c18f60170704 7/4/17 6:54 AM bp-debeb93e-2175-40e1-a0b9-f49240170704 7/3/17 11:02 PM bp-1defe443-a9d4-4772-af0c-78fa61170703 7/3/17 8:13 AM bp-4f35f2dd-f64f-42ab-87d0-35c791170629 6/29/17 10:55 AM bp-19861765-b889-4b11-a899-d77621170628 6/28/17 7:17 PM bp-f86bbf6a-d1e9-4036-9532-e05ce1170627 6/27/17 10:20 AM bp-f0e7300f-59e6-4a4f-95a1-239df0170627 6/27/17 9:25 AM bp-58f8af54-123b-49dc-ba4f-955f41170627 6/27/17 8:51 AM

Asked by sunborn 3 years ago

Last reply by sunborn 3 years ago

  • Archived

A company, Colton RV, has figured out how to open a New Page under the current page I am using. When I close the page I am using this second page appears.

While I am viewing and then close Airforums.com, a site dedicated to Airstream travel trailers, a new page, Colton RV.com, appears on my computer. It is not a tab in the … (read more)

While I am viewing and then close Airforums.com, a site dedicated to Airstream travel trailers, a new page, Colton RV.com, appears on my computer. It is not a tab in the tool bar but a completely separate page. This is a new form of pop up ad. Is there a known way to block this?

Asked by HowieE 3 years ago

Last reply by Happy112 3 years ago

  • Archived

Firefox crashes

It started when I wanted to export my bookmarks to html. it would crash. now it crashes if I ask for options. Something changed my homepage and when I went to my preferre… (read more)

It started when I wanted to export my bookmarks to html. it would crash. now it crashes if I ask for options. Something changed my homepage and when I went to my preferred homepage and attempted to copy the address it crashed. I seem to be able to browse OK. My bookmarks seem to be intact and I can click on different site. but if I try and do anything like do something with my bookmarks or choose options it crashes. I started with 54.01 64 bit and downloaded 55 but it still crashes. My operating system is Windows 7. All my other programs and various browsers are working fine.

Asked by jimrf1 3 years ago

Last reply by cor-el 3 years ago

  • Archived

How to troubleshoot this persistent crashing?

Suddently Firefox started crashing every minute although I didnt install any new program or new hardware. I was using 32 bit version and switched to 64 but this didnt sol… (read more)

Suddently Firefox started crashing every minute although I didnt install any new program or new hardware. I was using 32 bit version and switched to 64 but this didnt solve the problem. What can solve it?

Asked by Gentleman_10 3 years ago

Last reply by Gentleman_10 3 years ago

  • Archived

Crashing tabs (Signature EnterBaseline)

I am having trouble with my browser crashing. After the tab crashed, I hit the refresh button and nothing happened. In the crash report, it says signature is EnterBaselin… (read more)

I am having trouble with my browser crashing. After the tab crashed, I hit the refresh button and nothing happened. In the crash report, it says signature is EnterBaseline and the crash reason is "EXCEPTION_ILLEGAL_INSTRUCTION." This has me worried it may have been an attack or malicious code causing it.

If it will help someone solve this, I have the URL to the crash report I submitted, but I would like to make sure that it is safe to post the link, that it won't open me up to any security issue. Thank you.

Asked by crashhelp 3 years ago

Last reply by cor-el 3 years ago

  • Archived

firefox stops responding several times each day - I have to kill the process

Version 54.0.1 Firefox stops responding multiple times in a day. I have to kill the process using task manager. When I restart, I get the Well, this is embarrassing page… (read more)

Version 54.0.1 Firefox stops responding multiple times in a day. I have to kill the process using task manager. When I restart, I get the Well, this is embarrassing page". For example, I opened up Firefox to pay my Comcast bill and within a few clicks, Firefox stopped responding. Firefox constantly freezes and stops responding on Twitter. This has gotten much worse with the last two updates to Firefox. I really don't want to use Chrome (because of the tracking) but if this keeps up with Firefox, I'm just going to have to uninstall it.

I have a fully patched Windows 10 Pro computer. I have also tried uninstalling Firefox and re-installing it, but this doesn't solve this issue.

On this page there is a link to "Automatically add " information to this ticket, but when I click it it takes me to a web page that says "We're sorry, but we can't find what you're looking for."

Asked by johnawalkerjr1 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

After a clean install, all of the add-ons and settings from the prior install remain. How do I accomplish a truey "clean installation?

After I have downloaded and reinstalled FF on Win 7 x64 Ultimate, the add-ons, along with changes I made to the config file remained and were included in my supposed "cle… (read more)

After I have downloaded and reinstalled FF on Win 7 x64 Ultimate, the add-ons, along with changes I made to the config file remained and were included in my supposed "clean install" of FF. How do I ensure that everything, including the prior settings and add-ons are really uninstalled prior to reinstalling FF?

Thanks in advance,

Umrk

Asked by Umrk 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Sites open many redirects

On the 16 of July I posted this; Support Forum Redirects 10 REPLIES 1 HAS THIS PROBLEM 18 VIEWS LAST REPLY BY HAPPY112 2 WEEKS AGO dianet dianet Posted 7/16/17, 5:18 PM … (read more)

On the 16 of July I posted this; Support Forum

Redirects 10 REPLIES 1 HAS THIS PROBLEM 18 VIEWS LAST REPLY BY HAPPY112 2 WEEKS AGO

dianet

dianet Posted 7/16/17, 5:18 PM When using some sites, there are many redirects and I even get a new fire fox page. Why and how can I fix this?


I am using a Hewlett-Packard - HP ENVY TouchSmart Sleekbook 4 with windows 10 64 bit operating system. Extensions: Adblocker Plus and ZenMate Security, and unblock VPN Plugins: OpenH264 Video Codec

              Shockwave Flash 26.0
              Widevine Content Decryption

When I go to primewire.ag, ,watchfree.to, putlocker.today, etc and click on a tv show a new smaller firefox page opens, or some other site that I DID NOT CLICK ON.

I have followed to the letter all the remedies I have received from your TOP Contributor Happy 112 and Nothing is working.

Every single time i go to a web site using Firefox I get redirects to other sites. If I'm using ZenMate the redirects are to English sites. If I'm not using ZenMate I get redirects to Thai web pages.

Now my question to Firefox 1. can this be fixed? 2. How do totally uninstall FireFox and reinstall it with none of my bookmarks and no extensions?

Please help Diane

Asked by dianet 3 years ago

Last reply by Zachary_ 3 years ago