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  • Archived

Second Disaster on Support Forums -- Will You Recover the Lost Material?

Dear Management: A few days ago there was much more material on my currently active thread in this forum, including some important answers and new questions, that has va… (read more)

Dear Management: A few days ago there was much more material on my currently active thread in this forum, including some important answers and new questions, that has vanished on this "temporary site." I surely hope you have a way to reconstruct this material because I cannot reproduce even my part of it. (Even if I could, would I post it here, just to have it vanish again?)

The original migration to Lithium did not go well (I suddenly became a "new user," and some of my older threads got severely truncated, among other things), and now we have this new disaster. It doesn't make Mozilla look too good, nor does it serve your users well.

I feel frustrated, lost, and alone! -- jclarkw

Asked by jclarkw 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

Firefox crashes

When visiting some sites (facebook, amazon, youtube) for longer than a few minutes, firefox crashes. I've tried restarting in safe mode and it still crashes. I've tried r… (read more)

When visiting some sites (facebook, amazon, youtube) for longer than a few minutes, firefox crashes. I've tried restarting in safe mode and it still crashes. I've tried refreshing and deleting caches.I'm not super tech savvy, so I need help!

Asked by Jesse1724 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

After refreshing firefox, my stored passwords did not work.

After refreshing firefox, my stored passwords did not work. I moved the key3.db and logins.json files in from old firefox data. Now most passwords are stored again, but… (read more)

After refreshing firefox, my stored passwords did not work. I moved the key3.db and logins.json files in from old firefox data. Now most passwords are stored again, but some specific websites seem to have password-related issues just on Firefox:

- my pge.com account won't let me make a new password. However it works fine in Chrome.

- my nest.com account won't let me update the saved password. However it works fine in Safari.

I don't see the pattern, except that it's password-related and Firefox related. Any thoughts?

Asked by dstavis 3 years ago

Last reply by cor-el 3 years ago

  • Archived

FireFox continues to block Google Gmail. I have updated, uninstalled and reinstalled but remains the same.

I can access all Google's web pages, apps and functions except for Gmail (see security notice below). This only occurs on FireFox which is my preferred browser. Mozilla… (read more)

I can access all Google's web pages, apps and functions except for Gmail (see security notice below). This only occurs on FireFox which is my preferred browser. Mozilla is not accepting the electronic security certificate from 'mail.google.com'. Also, 'mail.google.com' has NOT configured their website improperly as the security message below has stated.

I have added the website to exceptions under 'Advanced" settings, updated the software, uninstalled and reinstalled, but the problem remains. Should this continue, I will be forced to stop using FireFox all together.

Security Notice: "The owner of mail.google.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate."

Asked by njohnson5226 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

Is Firefox 53 the cause of Windows freezing?

Since two weeks or so, whenever I'm (also) running Firefox 53, all over sudden my whole pc freezes: nothing works anymore, no mouse, no task manager, nothing. FF does not… (read more)

Since two weeks or so, whenever I'm (also) running Firefox 53, all over sudden my whole pc freezes: nothing works anymore, no mouse, no task manager, nothing. FF does not create a crash report (doesn't get a chance to do so) All I can do is a hard reset. This does NOT happen when I'm not using FF. (Sometimes I get a warning that Firefox has stopped, but then it keeps running, so probably one of extensions or add-ons has failed.) I have a stand alone, always fully updates Windows 7 Pro SP1 x64 pc. SFC /scannow was ok, CHKDSK had to repair errors in the volume bitmap, and memtest86+/8 passes came clean. I cleaned up FF and am now only running one extension.

There can be three causes: 1. Firefox 53 2. Extension(s) 3. Windows (latest updates) 4. Other/unknown

I generated a memory report, which is abracadabra to me, but I it points out what's wrong and someone can explain what to do. But how can I post the memory-report.json.txt?

Asked by wwwaste 3 years ago

Last reply by cor-el 2 years ago

  • Archived

Sync data lost

Some days ago I installed firefox , logged in & found no old sync data like bookmarks, addons etc. What's the problem? I'm using firefox sync from long time & nev… (read more)

Some days ago I installed firefox , logged in & found no old sync data like bookmarks, addons etc. What's the problem? I'm using firefox sync from long time & never found issues like this! Sad :/

Asked by Hridoi 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

fire fox times out when connected to modernizing medicine EMA, and jumps around, modmed can't fix and firefox and sierra are up to date- even bought new compute

on my computer irrespective of location, using newest fire fox and sierra version , fire fox "expires" and when using the mod med ehr program, it jumps back and forth bet… (read more)

on my computer irrespective of location, using newest fire fox and sierra version , fire fox "expires" and when using the mod med ehr program, it jumps back and forth between sections loosing data. apple support helped me disable "time out" in fire fox as u can find on line and problem still exists, also have new very high speed internet and wifi. only an issue on my computer, not the iMacs in the office. had my tech person delete and reinstall firebox and look at the computer , no problem with any other software or programs

Asked by jhbmd 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

How to solve "Your email was just returned. Mistyped email?"

I've just reinstall my PC and I wanted to synchronize the firefox with my old data. The problem is that my given email was not available when I wanted to login. Hence, Fi… (read more)

I've just reinstall my PC and I wanted to synchronize the firefox with my old data. The problem is that my given email was not available when I wanted to login. Hence, Firefox shows me 'Your email was just returned. Mistyped email?' error. Now my email is available again, but I can't login to get the verification email.

Is there away to get rid of that error?

Thank you.

Asked by imi82 3 years ago

Last reply by cor-el 3 years ago

  • Archived

can a mozilla account be accidentally replaced?

okay in jan 2016 i made a mozilla act so save my MANY book marks across all my devices it worked through all new devices and old. today i discovered my laptop needed to b… (read more)

okay in jan 2016 i made a mozilla act so save my MANY book marks across all my devices it worked through all new devices and old. today i discovered my laptop needed to be reset so i had to re download mozilla and when i went to sign in i typed in my standard email and password and hit enter without looking really when i hit enter the wheel was spinning and i had typed in to create a new account i quickly hit sign in to account but before that could load i got click to confirm sign in...... now i know its the same email and such but...........everything is GONE which is panicking me i didnt think about backing up my book marks which i use to do regularly but my life is crazy atm and i just need my bookmarks basically my mozilla back to how it was prior to reset..please help

Asked by snyder9812 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Unable to process the backup file - recovered .json.lz4 files

I recently decided to re-install Windows 10 on my laptop. I used backup software by Western Digital called "WD SmartWare" to back up all of my files to an external drive.… (read more)

I recently decided to re-install Windows 10 on my laptop. I used backup software by Western Digital called "WD SmartWare" to back up all of my files to an external drive.

After I deleted the partition and re-installed Windows 10, I discovered that the backup didn't install the AppData\Roaming folder for some reason (I've contacted them about this already) so I had no Firefox profile.

I tried a few data recovery programs and found lots of old bookmarks files with the .json.lz4 extension. Despite all of my efforts, Firefox is unable to import any of these files. I have a hard time believing they have ALL been corrupted during the deletion. Is there anything I can do to somehow fix the files or diagnose them better? I also tried restoring places.sqlite with similar problems.

Asked by Ken 3 years ago

Last reply by cor-el 2 years ago

  • Archived

FireFox 53.0.2 does not load anything when you keep it opened for some hours. I had to close and reopen ever time to make it work. Its not loading anything.

FireFox 53.0.2 does not load anything when you keep it opened for some hours. I had to close and reopen ever time to make it work. Its not loading anything. It keeps loa… (read more)

FireFox 53.0.2 does not load anything when you keep it opened for some hours. I had to close and reopen ever time to make it work. Its not loading anything. It keeps loading. no specific error.

Asked by CrazyHat 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Bing and plastic umbrella are trying to override the Firefox browser and I don't know how to block them

Plasticumbrella overrode the browser when an Application update came up which I thought was for my computer applications (Mac) so I deleted it in preferences and re-insta… (read more)

Plasticumbrella overrode the browser when an Application update came up which I thought was for my computer applications (Mac) so I deleted it in preferences and re-instated Firefox and rebooted but then Bing somehow took over?

Asked by WenH 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

FF 53.x freezes and locks up my PC

Hi, since the update to FF 53.0 (and now also with 53.0.2) I've had it freeze on me 5 times and every time it also completely locked up my PC - mouse was frozen, Ctrl+Al… (read more)

Hi,

since the update to FF 53.0 (and now also with 53.0.2) I've had it freeze on me 5 times and every time it also completely locked up my PC - mouse was frozen, Ctrl+Alt+Del didn't work, gave it 10 minutes but was still frozen afterwards - and I had to shut my PC down forcefully.

My system: FF 53.0.2 (32 bit) Win 7 (64 bit) 16gb RAM FF Addons: NoScript & AdBlock Plus

No changes in terms of add ons, no Windows updates or new programs that could have caused this. The only programs running in the background are/were my anti-virus/anti-malware programs, Skype, Outlook, Rainmeter and my mouse driver (all of which I've used for at least the last 6 months). The first two times it happened when I tried to restore tabs from the "oops, that shouldn't have happened" page and the last 3 times when I opened a new tab (with 1-2 other tabs open at max, usually only an empty one!). The 3rd time was 2 weeks ago, the 4th time on May 9th when I opened a new tab after clicking on one of my tiles on the "new tab" page (no other tabs were open at the same time!). Today it happened again! I installed a bunch of Windows updates a couple of days ago and this time I had Minecraft loading up and was watching a movie (DVD) in VLC (no Outlook running this time) but when I opened a second tab in FF, the picture froze again. The weird part is that the sound of the movie kept playing but it didn't let me move the mouse or open the Task Manager. I've never had a video run at the time of the freeze, so I don't know if Windows would have still kept playing the sound the other times.

I can play really hardware-intensive games that use 50+% of my cpu (not that there are a lot that do) and a lot of my gpu's power/VRAM and/or RAM (sometimes goes as high as overall 13gb/16gb) but I've never had any freezes just with games + watching a video at the same time, it always happens while opening a website through one of the tiles or a new tab directly in FF 53.x!

Asked by Neph 3 years ago

Last reply by MichaelNicholas 2 years ago

  • Archived

How do I get Firefox to respond to clicks while transferring data from a website?

When "Transferring data from ... " shows in lower left corner small gray box, or "Connecting" shows in tab header, I get no response or slow response to clicks and keystr… (read more)

When "Transferring data from ... " shows in lower left corner small gray box, or "Connecting" shows in tab header, I get no response or slow response to clicks and keystrokes. How do I regain control without stopping the data transfer?

Asked by Ed.Ferris 3 years ago

Last reply by FredMcD 3 years ago