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in person help

About "Be Nice" .. not so nice below, BUT I AM SIMPLY FED UP WITH FIREFOX SCREWUPS ... YES, SWITCHING TO GOOGLE CHROME, BUT I NEED THIS FIXED TO GET MY DATA BACK AND EXPO… (read more)

About "Be Nice" .. not so nice below, BUT I AM SIMPLY FED UP WITH FIREFOX SCREWUPS ... YES, SWITCHING TO GOOGLE CHROME, BUT I NEED THIS FIXED TO GET MY DATA BACK AND EXPORT :

Once again ... Firefox has destroyed my bookmarks, add-ons etc. when I "updated" Firefox ... Macbook Pro OS X

in the past, I have cumulatively taken hours to fix this -- on 4-5 occasions of the SAME PROBLEM (read: unfixed by Mozilla/Firefox)

a) why cant Firefox get their stuff together? .. WHY DOESN'T MOZILLA/FIREFOX FIX THIS !!!!


b) do they think my time is free? how can they, getting paid for their software development, expect me to lose money away from my business every time I "upgrade" ... so presumptious, so offensive, so oblivious to its "clients"

c) I don't know of any ... any ... any .... any software developer that requires a user to fix it's software -- again sometimes taking hours, including trying to find Help like this Mozillla user "support" input -- after an "upgrade" ... simply unbelieveable, simply UNACCEPTABLE ... TO YOU FIREFOX PEOPLE OR ITS REPS ... WILL YOU PLEASE FIX THIS ISSUE AND GET WITH THE 21ST CENTURY? ....

d) WHERE IS THE “SUPPORT"? .. where is the IN PERSON support that is going to fix my computer after screwing up my long input data gathering with their so-called "upgrade" ???? Two things are for sure: 1) it's gonna get fixed and 2) I'm certainly not going to spend any more of my own time and lose money from my business to fix Firefox's programming screwups. DON’T KNOW OF ANY … ANY … ANY … ANY company that does not have IN-PERSON SUPPORT … software and its functions are complex .. they need to be supported through interpersonal interaction … every other company in the world knows this … why not Mozilla???? I just don’t get it.

e) For past and present, even this "help" note, where do I invoice Mozilla for my time lost? ... where headquarters? .. accounts payable?/ I assume one of the non-Mozilla, non-person reps knows the answer to this ... surely they don't expect me to lose money by way of their "upgraded" product.

f) As one of you reps sugggested last time this happened : "well you chose Firefox, ... if u don't like problems, go use another browser" ... gee, that's good customer support ... our product sucks so use another -- geez.

g) Indeed I now intend to use another, but I will first be satisfied by Mozilla/Firefox's restoration of my computer, cumulative time lost and literal restoration of data exactly as was before the "update", and the payment by Mozilla for all my time in trying to remediate this and if any data lost, the historical time used to cumulate and enter such data.

If anyone out there in the GREAT MOZILLA/FIREFOX ABYSS knows anything about their products and their continuing failures, please respond to my questions above.

I expect someone at Mozilla or a rep thereof to, for once, BE ACCOUNTABLE FOR THEIR FAULTY PRODUCTS AND CUMULATIVE STRESS BURDEN AND MONEY LOST BY CUSTOMERS.

I AM LOSING MONEY AS I SPEAK, AS I DON'T HAVE ACCESS TO MY BOOKMARKS WHICH I NEED AT-THE-READY WHEN WORKING ... SO … SOMEBODY, SOMEWHERE, FIX THIS NOW!! _________ Again, not so nice, but perhaps a reader can understand my ongoing frustrations. NOTHING PERSONAL TO ANY INDIVIDUAL PERSON. I AM ADDRESSING ORGANIZATIONAL ISSUES.

GRATEFUL_DAD

[Profanity removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by Grateful_Dad 4 years ago

Last reply by guigs 4 years ago

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I don't want to see purple private browsing "information" screen when I click on New Tab. plz tell me how to make it go away. I dont want private browsing!!!

I am the only person using my computer. I want all my passwords saved. This purple private browsing, takes out my passwords. This purple private browsing information scr… (read more)

I am the only person using my computer. I want all my passwords saved.

This purple private browsing, takes out my passwords. This purple private browsing information screen loads everytime I click 'New Tab'

I do not want to see this anymore, can I turn it off??

Thanks

Asked by StopthisMadness 4 years ago

Answered by cor-el 4 years ago

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spent ages not knowing pitfalls of popup-blockers

I was scanning search engines trying to find which might be the least problematic popup blocker. I enabled the FireFox BlockAds add-on for my toolbar, but can't figure ou… (read more)

I was scanning search engines trying to find which might be the least problematic popup blocker.

I enabled the FireFox BlockAds add-on for my toolbar, but can't figure out whether it might not also block Adobe alerts which ask me if I should enable XXX "for now".

During my search I came across a poster stating that she used to like AdBlocker, but now finds that Unblock is much quicker, and someone else confirmed that AdBlocker had been sold to an anonymous party.

So what's the diff. between Firefox's BlockAds add-on, and the Unblock program? (not that I could find it)

Asked by Minni 4 years ago

Answered by jscher2000 4 years ago

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Address bar no longer works in version 50

Firefox has updated itself to version 50, now address bar does not work either for a search or by directly entering the web address. After entering the info and pressing … (read more)

Firefox has updated itself to version 50, now address bar does not work either for a search or by directly entering the web address. After entering the info and pressing enter or clicking the 'go' arrow nothing happens.

This exact same thing happened a few updates ago and had to be fixed.

Any chance of a fix? Browser is unusable like this...

Thanks!

Asked by steve519 4 years ago

Answered by steve519 4 years ago

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Firefox 50 on Win10 now refuses to open local files

FF50 on Win10 won't open local files, like file:///C:/Users/MN/Documents/something/index.html. It claims the file is inaccessible. No problem on macOS 10.12.1. This is VE… (read more)

FF50 on Win10 won't open local files, like file:///C:/Users/MN/Documents/something/index.html. It claims the file is inaccessible. No problem on macOS 10.12.1. This is VERY new behavior - I've never had this problem before. I run an application that produces web pages, and I need to preview them before uploading, so this is a MAJOR impediment. Chrome and Edge have no difficulty with this.

I believe this is being done for security reasons, but I need to be able to override it. I'll take the risk.

Asked by MisterNeutron 4 years ago

Answered by jscher2000 4 years ago

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Once open, nothing in firefox works. Bookmark bar wont load, cant open options, add ons. Wont open in safe mode either.

I rebooted my computer last night, when I opened firefox afterwards, it just hangs. I cannot open a web page, I cannot open options, my book marks do not show up until I… (read more)

I rebooted my computer last night, when I opened firefox afterwards, it just hangs. I cannot open a web page, I cannot open options, my book marks do not show up until I deselect the option to show, then enable, but nothing loads. I cannot close firefox unless I go into task manager to end it. I have sent 2 bug reports under this email address. I cannot open in safe mode by holding shift and clicking but was able to under the ? menu. No change in safe mode, just continuously loads.

I.E. and all other internet based programs work just fine.

Windows 10 pro AMD 6300 6 core processor 16GB RAM 64 bit OS Norton 360 (have had on and not changed for years).

Let me know what other information could help.

Thanks!

Asked by Poolzer 4 years ago

Answered by Poolzer 4 years ago

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Firefox changes March 2017

I'm not sure I understand all these changes. I use Netscape for my private e mail. Does the NPAPI, which says plug in, affect me? Also, it says that in August, Firefox w… (read more)

I'm not sure I understand all these changes. I use Netscape for my private e mail. Does the NPAPI, which says plug in, affect me? Also, it says that in August, Firefox will block certain flash. click to activate approval. Does this mean my Facebook games? And, what is Legacy flash? Please explain if these changes will affect me and how.

Asked by elainemacko 4 years ago

Answered by the-edmeister 4 years ago

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Websites show some English words as gibberish (random letters and apostrophes)

On some websites some of the English words are turned into gibberish. Random letters and apostrophes. It's not every website and it's not every English word. This started… (read more)

On some websites some of the English words are turned into gibberish. Random letters and apostrophes. It's not every website and it's not every English word. This started when I moved to Japan. My other laptop uses Firefox and has not experienced this issue. I've ran all kinds of antivirus and anti-malware and nothing has come up. I ran Firefox in safe mode, without add-ons, and in private mode. Every time it has these random words.

Attached is a screen shot of some English but with random letters on the same page.

Asked by Cojo 4 years ago

Answered by cor-el 4 years ago

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Firefox crashes

On my Windows XP (SP3) desktop machine. I run Firefox current version 50.1.0 and it keeps crashing in startup, I can run it in safe mode. I have ZoneAlarm Extreme Securit… (read more)

On my Windows XP (SP3) desktop machine. I run Firefox current version 50.1.0 and it keeps crashing in startup, I can run it in safe mode. I have ZoneAlarm Extreme Security, however this "crashing" on startup was not an issue until I updated Firefox to 50.1.0

I have Firefox 50.1.0 also on my Windows 8.1 machine, with the same ZoneAlarm software, and have no issues.

Asked by JLConner3313 4 years ago

Answered by JLConner3313 4 years ago

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can't login to cox.com

I haven't been able to log into cox.com & webmail only at work using an old vers. of IE & on my phone using safari. Also I can't get on using firefox on my lapto… (read more)

I haven't been able to log into cox.com & webmail only at work using an old vers. of IE & on my phone using safari. Also I can't get on using firefox on my laptop. I cleared out cookies & my cache also using ccleaner. It says I tried too many times after only trying once. I have restarted in safe mode too, also on Edge I can't get on. It's been going on for months now.

Asked by thecat18 4 years ago

Answered by thecat18 4 years ago

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Firefox notifies that there is an update available when on the latest version

I am using Firefox 50.0 on OSX El Capitan. I was experiencing the same issue on 49, so I upgraded to 50 beta to see if it would help, but it does not. Every time that I s… (read more)

I am using Firefox 50.0 on OSX El Capitan. I was experiencing the same issue on 49, so I upgraded to 50 beta to see if it would help, but it does not. Every time that I start Firefox, I get a notification to update to the latest version, even though I am on the latest version. If I select "Restart Firefox" from the notification, Firefox restarts and shows the notification again. When I choose "Restart Later" I can browse normally.

I was trying to get help on this thread started by someone else (https://support.mozilla.org/en-US/questions/1141443), but no solution was found.

I do have a clue that may help. I use 2 user accounts on OSX, one for work and one for home. I'll refer to these as accounts A and B. OSX account B was the first to show the problem, running Firefox 49. I followed instructions here (http://osxdaily.com/2014/07/31/manual-complete-app-removal-mac-os-x-terminal/) to use mdfind to remove firefox files, but that did not seem to help. Finally, with account B, I upgraded to Firefox 50 and stopped getting the notifications. However, now I get the notification in account A. In account A, Firefox reports as version 50.0, but still asks to update. I imagine that there is something OSX account specific causing problems, but I don't know what that might be. Any help is appreciated.

Asked by mouse_8b 4 years ago

Answered by mouse_8b 4 years ago

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How to disable fullscreen alert completely, not just the timeout?

I changed "full-screen-api.warning.timeout" to "0" in "about:config". It disabled the message but I have another monitor above my main monitor and when I move my mouse fr… (read more)

I changed "full-screen-api.warning.timeout" to "0" in "about:config". It disabled the message but I have another monitor above my main monitor and when I move my mouse from the fullscreen video to the other monitor the fullscreen alert pops up again. It's really annyoing because it stays there forever unless I put my mouse on the video. Could you add a setting to completely disable this alert?

Asked by Pi77Bull 4 years ago

Answered by Pi77Bull 4 years ago

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After refreshing, my bookmarks open in "black",how do I go back to the "old" way?

Before accidentally refreshing the bookmarks (from toolbar) opened with a listing. Now it opens with a series of black boxes with details showing when a box is referen… (read more)

Before accidentally refreshing the bookmarks (from toolbar) opened with a listing. Now it opens with a series of black boxes with details showing when a box is referenced. How do I go back? I tried copying the "Old Data" folder into the current folder, but that didn't help.

Asked by RitchB-PA 4 years ago

Answered by the-edmeister 4 years ago

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You have my email as:briannicholls846 at btinternet. - WRONG!

Hello, Firefox has my email as briannicholls846 at btinternet. - this is now incorrect as I changed it to nicknicholls1960 at gmail. There seems no logical option to sim… (read more)

Hello,

Firefox has my email as briannicholls846 at btinternet. - this is now incorrect as I changed it to nicknicholls1960 at gmail.

There seems no logical option to simply ....."change email address on my Firedox account" as in ebay/paypal for example. Could anyone please give me a quick, plain English fast track idea to achieve this?

Many thanks


edited email a bit from search/spam bots as this post is public

Asked by bridgnorthbill71 4 years ago

Answered by Happy112 4 years ago

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Half a second of activity in Firefox 50 after opening a new window/tab. Could this be due to malware?

Hi everyone, after opening a new window or tab, Firefox 50 often engages in half a second of empty page loading before it lets me enter an address. Could this be the susp… (read more)

Hi everyone,

after opening a new window or tab, Firefox 50 often engages in half a second of empty page loading before it lets me enter an address. Could this be the suspicious activity of malware?

To show you, I've recorded a video of it:

https://www.dropbox.com/s/drvmzrqqqjnopvo/Firefox%20Page%20Loading.mov?dl=0

It also happens if NoScript, my only extension, is disabled.

Thanks!

Asked by anacond23 4 years ago

Answered by anacond23 4 years ago

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How to make Firefox address bar such like Google Chrome?

Hello, I don't want the address bar in Firefox to be filled with websites most of which are old and I no longer go on it. The way Chrome does it is it has a website on t… (read more)

Hello,

I don't want the address bar in Firefox to be filled with websites most of which are old and I no longer go on it.

The way Chrome does it is it has a website on the top and below it it searches Google keywords.

Example: http://i.imgbox.com/XhGywpSl.jpg

Is there a way to tweak the settings or an addon that enables this function?

Asked by MrIndeed 4 years ago

Answered by jscher2000 4 years ago

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Why do I keep getting "Firefox not responding" messages. I have done everything that has been advised to do and it continues to be slow and unresponsive.

No matter where I go, homepage, website, etc., I get the "not responding" message. I have done all updates and everything else that has been advised but it continues to … (read more)

No matter where I go, homepage, website, etc., I get the "not responding" message. I have done all updates and everything else that has been advised but it continues to happen.

Asked by Courageous In Recovery Est. 2017 4 years ago

Answered by FredMcD 3 years ago