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how to downgrade to earlier version

Roboform no longer works with the latest upgrade but will workl withj earlier versions. 1. Please advise how I downgrade the version I have 2. How do I ensure updates do … (read more)

Roboform no longer works with the latest upgrade but will workl withj earlier versions.

1. Please advise how I downgrade the version I have

2. How do I ensure updates do not happen automatically in the future.

Asked by llewxam 5 years ago

Answered by FredMcD 5 years ago

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My latest firefox crashes often. Refresh did not help. How to troubleshoot?

When the crash occurs - the screen gets transparent, there is a note about firefox stopping to respond and I have to close it out. My browser is 43.0.1 I noticed it may … (read more)

When the crash occurs - the screen gets transparent, there is a note about firefox stopping to respond and I have to close it out. My browser is 43.0.1

I noticed it may have something to do with the ads, because I opened my email to read email from support.mozilla.org and it crashed. Then the window was restored and I was able to read it.

The browser was reinstalled and refreshed. I have no add-ons and no extensions. But I have plugins. I disabled some and changed the rest to ask to activate.

Asked by andrew9 5 years ago

Answered by philipp 5 years ago

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How do I delete archived bookmarks? (Those used to "restore" under "import"?)

For privacy reasons, I want to delete ALL of my bookmarks. I have deleted them, but I have noticed that under Import and Backup, then Restore, there are folders of archi… (read more)

For privacy reasons, I want to delete ALL of my bookmarks. I have deleted them, but I have noticed that under Import and Backup, then Restore, there are folders of archived bookmarks under dates that go back for months containing past sets of bookmarks.

How do I delete those

Asked by deletearchived 5 years ago

Answered by cor-el 5 years ago

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Firefox searches using Yahoo when I'm trying to search using other search engines in search bar!

As you can see in the cropped screenshot, a search engine titled "Default" keeps getting added by itself, and no matter which search engine is selected, searching anythin… (read more)

As you can see in the cropped screenshot, a search engine titled "Default" keeps getting added by itself, and no matter which search engine is selected, searching anything will result in a Yahoo search page appearing.

I have tried removing the "default" search and also uninstalling Firefox and installing it again. Those didn't do anything.

Asked by xnshs 5 years ago

Answered by xnshs 5 years ago

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Why has my Kaspersky protection add on no longer working/acceptable to Firefox when it worked until last week?

The add on, Kasperky 4.6.2.23.1 has been disabled but has been working fine until last week. I cannot believe that Kaspersky has gone through the process that Mozilla req… (read more)

The add on, Kasperky 4.6.2.23.1 has been disabled but has been working fine until last week. I cannot believe that Kaspersky has gone through the process that Mozilla require or shouldn't they recognise established companies such as Kaspersky.

Asked by Foxster 5 years ago

Answered by the-edmeister 5 years ago

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Why does "Preferences" tab also appear when pressing "Home" icon?

I recently updated to 43.0.1, running MAC OS Yosemite, 10.10.5. After the recent Firefox update, every time I open Firefox or use the "Home" icon to refresh, the "Prefere… (read more)

I recently updated to 43.0.1, running MAC OS Yosemite, 10.10.5.

After the recent Firefox update, every time I open Firefox or use the "Home" icon to refresh, the "Preferences" page is located in a tab window. I click on the (x) to close the preferences window and the window closes. If I then click on the Home icon again the "preferences" tab again appears.

Why? This should not be occuring.

Asked by JohnHill69 5 years ago

Answered by cor-el 5 years ago

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installed pocket my meafee safe key is gone now and all my passwords

I was given a link on Firefox to update to pocket. I did this and now my McAfee Safe Key account is gone with all my saved passwords. I want to go back to my old Firefox … (read more)

I was given a link on Firefox to update to pocket. I did this and now my McAfee Safe Key account is gone with all my saved passwords. I want to go back to my old Firefox with Safe Key . What can i do?

Asked by Marvr1 5 years ago

Answered by jscher2000 5 years ago

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Website and Add On Updater - 404 Not Found

When trying to access both the Mozilla Website and Plugin in updater via add ons , I get a certificate warning and the page says 404 Not Found when I add an exception. U… (read more)

When trying to access both the Mozilla Website and Plugin in updater via add ons , I get a certificate warning and the page says 404 Not Found when I add an exception.

URLS: https://www.mozilla.org/en-US/firefox/new/ https://www.mozilla.org/en-US/plugincheck/?utm_source=firefox-browser&utm_medium=firefox-browser&utm_campaign=plugincheck-update

Asked by findingscarlet 5 years ago

Answered by FredMcD 5 years ago

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Since updating to FF 43.0.1 the noj=1 option no longer brings the google black bar

Since updating to FF 43.0.1 the noj=1 option (https://www.google.com/?noj=1) no longer shows the google black bar in Firefox. It still works fine in Chrome and IE. … (read more)

Since updating to FF 43.0.1 the noj=1 option (https://www.google.com/?noj=1) no longer shows the google black bar in Firefox. It still works fine in Chrome and IE.

Asked by mjwm 5 years ago

Answered by cor-el 5 years ago

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Firefox crashes

Firefox crashes upon startup in both 32 and 64 bit versions. Also crashes in Safe Mode. These are clean installs in Windows 8.1 Pro 64-bit. Crash ID: bp-1bb81243-135b-42… (read more)

Firefox crashes upon startup in both 32 and 64 bit versions. Also crashes in Safe Mode. These are clean installs in Windows 8.1 Pro 64-bit.

Crash ID: bp-1bb81243-135b-4295-ab36-670db2151222 Crash ID: bp-2c1cab81-4cdb-4bf7-be0d-4a7e92151222 Crash ID: bp-2eeffa38-5e0c-4802-b2eb-293c72151221 Crash ID: bp-93bfea4e-aa71-4abf-bf21-f1c6d2151221 Crash ID: bp-4440d969-df6f-440c-b17a-5814d2151222 Crash ID: bp-aa48983b-bd95-4cc4-a621-8973c2151222 Crash ID: bp-acd10265-25dc-4837-b0e6-d974e2151221 Crash ID: bp-cc8e97e1-0b07-4cee-9a13-b06c52151221 Crash ID: bp-e5e9c802-78e8-423a-b6f7-7b1c32151221 Crash ID: bp-f47300d3-3d24-4024-925d-8518a2151221 Crash ID: bp-fed45858-ae44-40e7-bc87-259432151221

These are the crash ID's for all the crashes.


Thank you for your time and help.

Asked by pepsidave48653 5 years ago

Answered by pepsidave48653 5 years ago

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Can't clear my cache without signing out of active logins

I can't clear my browser (Firefox) cache without signing out of all of my active logins, which is really inconvenient. I make sure I have the box for that unchecked, and … (read more)

I can't clear my browser (Firefox) cache without signing out of all of my active logins, which is really inconvenient. I make sure I have the box for that unchecked, and only have the first four boxes checked, but whenever I clear my cache Firefox signs me out of every website I'm signed in on. It takes a lot of time to log back in to all of them.

This problem just started since yesterday, when I installed the latest Firefox update.

My OS is Windows 7 Ultimate 64-bit.

Asked by wickedatheist 5 years ago

Answered by jscher2000 5 years ago

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Bookmarks in the sidebar no longer open when I click them. What's wrong?

My bookmarks suddenly stopped working when I click on them. The information is still there--I can right-click, copy the link, paste in my address bar, and open each site,… (read more)

My bookmarks suddenly stopped working when I click on them. The information is still there--I can right-click, copy the link, paste in my address bar, and open each site, but when I simply click on the bookmark, nothing happens. I tried updating Firefox again and it's up to date.

Asked by davispatterson 5 years ago

Answered by the-edmeister 5 years ago

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Bookmarks not working since upgrade to 43.0

Since I upgraded to 43.0 last week my bookmarks do not work at all. None of the bookmarks I have saved in the bookmark menu nor the toolbar work. I click and click and … (read more)

Since I upgraded to 43.0 last week my bookmarks do not work at all. None of the bookmarks I have saved in the bookmark menu nor the toolbar work. I click and click and nothing happens.

Asked by debi0662 5 years ago

Answered by the-edmeister 5 years ago

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Unable to download an app I've been using..tried all troubleshoothing, etc.

Using Firefox browser and have been using Yumprint for over a year including the other day. all of a sudden it disappeared after the wonderful, marvelous Firefox update (… (read more)

Using Firefox browser and have been using Yumprint for over a year including the other day. all of a sudden it disappeared after the wonderful, marvelous Firefox update (with all of my recipes, too!). I have been unable to re-install it; have tried troubleshooting, deleting files, Safe Mode and all the various 'solutions'. Does anyone have any idea or should I switch to another browser since, apparently, Firefox really only wants you to use their add-ons/extensions. Thank you!

Asked by lifelinx 5 years ago

Answered by jscher2000 5 years ago

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adblock plus blocking videos on AOL

Just upgraded to FF43.0.1 and now I'm having a problem that Adblock Plus (ABP) is blocking the video playbacks on the AOL homepage. Didn't have this problem in FF 43 and … (read more)

Just upgraded to FF43.0.1 and now I'm having a problem that Adblock Plus (ABP) is blocking the video playbacks on the AOL homepage. Didn't have this problem in FF 43 and don't have this problem with either IE9 or Chrome also using ABP. Seems it's a problem unique to FF. When I disable ABP on the AOL home page the videos playback. I did send a note to ABP about this. Anyone have any thoughts about this. Must be some sort of FF bug-I think.

Asked by arejfour 5 years ago

Answered by arejfour 5 years ago

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Bookmarks import hangs, unresponsive script

Firefox goes into non-responding mode when I'm trying to import my HTML backup file of bookmarks. Process takes 25 % of CPU, then an "unresponsive script" message pops up… (read more)

Firefox goes into non-responding mode when I'm trying to import my HTML backup file of bookmarks. Process takes 25 % of CPU, then an "unresponsive script" message pops up. Pressing Continue, Debug or Stop is useless : the same message pops up a while later. I have to forcibly close Firefox.

Script is chrome://browser/content/places/editBookmarkOverlay.js:1112.

The following measures did not work :

- Disable all extensions.

- Start in Firefox Safe Mode (a different script becomes unresponsive : chrome://browser/content/browser.js:6888).

- Disable Adobe Flash protected mode in Shockwave Flash.

I successfully tried to import this very file in Firefox before reinstalling my PC from scratch (I believe it was in a previous Firefox version). It has been exported from Opera and has around 10 000 bookmarks. I can open it with Firefox and view it in a tab. It's only import into bookmarks that fails.

Thanks in advance for your help.

Asked by Clairvaux 5 years ago

Answered by Clairvaux 5 years ago

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Firefox keeps crashing on multiple opened tabs (500+) after update from 42 to 43.0.2

After update and restart my Firefox keeps crashing on a previous session consisting of I suspect that sessionstore.js got corrupted, I have previous.js though, which, be… (read more)

After update and restart my Firefox keeps crashing on a previous session consisting of I suspect that sessionstore.js got corrupted, I have previous.js though, which, being few weeks old, should be my last resort But renaming it still leads to crash... and I need my tabs back.

Is there any way to load URLS in portions/ automatically fix session info in Firefox? Is there any way to extract all URLs from those files? Is there any way to generate a "healthy" sessionstore.js from list of URLs afterwards? What are exactly those previous.js / recovery.bak / recovery.js / upgrade.js files in Profiles folder and when they are created (as of now I can only guess based on timestamps)?

Asked by mixmax 5 years ago

Answered by mixmax 5 years ago