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can't remove malware toolbars

My husband stupidly accepted all downloads and now he has malware toolbars. I've tried everything I can find to remove them, but can't get rid of them. They do not show u… (read more)

My husband stupidly accepted all downloads and now he has malware toolbars. I've tried everything I can find to remove them, but can't get rid of them. They do not show up under Control Panel - Uninstall or Firefox - Addons or Firefox - Extensions. I have searched my hard drive for the files that support pages told me to look for, but none of them are there.

I'm on Windows 7 Home Premium 64-bit with Firefox 37.0.2. I've tried:

1: Running malware, virus, spyware, adware etc. programs. None have found it. These are what I've run:

Malwarebytes' Anti-Malware Free SuperAntispyware Portable Scanner Microsoft Safety Scanner Anti-Rootkit Utility - TDSSKiller AdwCleaner Spyhunter Hitman Pro

2: I have reset firefox.

3: I ran Adblock, NoScript, and started Firefox in Safe Mode. None help.

4: I did a search here and did all the steps in each article. None of helped.

I've tried so many things that I can't even remember them all. I've attached a screenshot of the malignant toolbars.

Can anyone help?

Asked by EK Blackwell 6 years ago

Answered by Scribe 6 years ago

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I CAN NOT GET BOOKMARKS TO WORK AND FIREFOX KEEPS BLOCKING PAGES WITH ALL SETTINGS FOR BLOCK-UP'S UNCHECKED. I HAVE UNINSTALLED IT 3 TIMES. TWICE WITH CONTROL P

I HAVE UNINSTALLED IT 3 TIMES, 2 TIMES WITH CONTROL PANEL AND 1 TIME WITH REVO PRO. I GO TO HOME PAGE EACH TIME FOR NEW DOWNLOAD. RUNNING WINDOWS 7 AND WINDOWS DEFENDER. … (read more)

I HAVE UNINSTALLED IT 3 TIMES, 2 TIMES WITH CONTROL PANEL AND 1 TIME WITH REVO PRO. I GO TO HOME PAGE EACH TIME FOR NEW DOWNLOAD. RUNNING WINDOWS 7 AND WINDOWS DEFENDER. THIS IS FIRST TIME I HAVE HAD THIS PROBLEM. I CLICK THE STAR, I CLICK THE BOOKMARKS AT FOLDER TOP AND I CLICK CTRL + D. NOTHING WORKS. PLEASE ADVISE. THANK YOU, RIVERMAN45

Asked by riverman45 6 years ago

Answered by FredMcD 6 years ago

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Firefox crashes when I open my fifth (or more) tab

I routinely keep about 3-4 tabs open and when I click to open a new tab with a specific page, whether it's a link from a Google search, Pandora, or a link to another sit… (read more)

I routinely keep about 3-4 tabs open and when I click to open a new tab with a specific page, whether it's a link from a Google search, Pandora, or a link to another site, Firefox keeps crashing (though Google seems to open fine every time). I have version 37.0.2.

Recent crash report: https://crash-stats.mozilla.com/report/index/9e1774db-98f1-432b-b06e-ad68c2150421

Asked by cuicksilver 6 years ago

Answered by cuicksilver 6 years ago

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cant get abc iview to load and play, works fine on google and internet explorer.

it worked ok then just wont work now and all my plug-ins are up to date. it just wont play from abc Ivew web site. It will on google and internet explorer and on my sams… (read more)

it worked ok then just wont work now and all my plug-ins are up to date. it just wont play from abc Ivew web site. It will on google and internet explorer and on my samsung tablet.

Asked by Ginny 6 years ago

Answered by Mark Schmidt 6 years ago

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YouTube videos take about 5-30seconds before they start to play on a 35mb connection?

Hello as of this moment I have tried starting Firefox in safe mode, refreshing Firefox, uninstalling and reinstall shock-wave; Yet i am still having issues with YouTube v… (read more)

Hello as of this moment I have tried starting Firefox in safe mode, refreshing Firefox, uninstalling and reinstall shock-wave; Yet i am still having issues with YouTube videos are taking way to long to load before they play. On average about 5-30 seconds. I do not know why this occurring so I have come to this forum to ask has anyone had this problem before or is it just YouTube's fault.

Asked by LostGod 6 years ago

Answered by LostGod 6 years ago

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download various languages in firefox and thunderbird easier

I am using English and my girlfriend Dutch in Thunderbird and Firefox. Alist various languages in Firefox and separately Thunderbird to be accessed easily would be much a… (read more)

I am using English and my girlfriend Dutch in Thunderbird and Firefox. Alist various languages in Firefox and separately Thunderbird to be accessed easily would be much appreciated.

Too many searches and too long at present

Asked by HarrySchut 6 years ago

Answered by Mark Schmidt 6 years ago

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Using webrtc no sound is recorded on Windows 8.1

Trying to use webrtc on either Firefox Hello or another website making use of webrtc features (such as https://tokbox.com/opentok/quick-start/demo.html) for communication… (read more)

Trying to use webrtc on either Firefox Hello or another website making use of webrtc features (such as https://tokbox.com/opentok/quick-start/demo.html) for communication will make Firefox show the dropdown to select a microphone and authorize it's use. The connection is established just fine, I can hear other people talk (or myself if I connect with another browser), but my own microphone is not picked up. I am very confident that my windows settings as well as those in driver's application are correct, but I'm happy to try aynthing out.

I'm thankful for any help you can provide.

Asked by Ascarion 6 years ago

Answered by Ascarion 5 years ago

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How can I make the playback buttons of YouTube and other plug-ins bigger since they are so tiny?

How can I make the playback buttons of YouTube and other plug-ins bigger since they are so tiny in Firefox? I tried some suggestions that dealt with entering "about:conf… (read more)

How can I make the playback buttons of YouTube and other plug-ins bigger since they are so tiny in Firefox? I tried some suggestions that dealt with entering "about:config" in a fresh browser, but to no avail. I also downloaded an add-on called "Theme Font & Size Changer", but that didn't work either. So, I am reaching out here as that was a suggestion that another user here offered.

Asked by freddie.obregon 6 years ago

Answered by Mark Schmidt 6 years ago

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Tries to link to non existent page when loading

see www.libertybs.co.uk/clients/dragons During page loading it will suddenly try to link to /clients/dragons/days and gives a NOT FOUND message. There is not and never … (read more)

see www.libertybs.co.uk/clients/dragons

During page loading it will suddenly try to link to /clients/dragons/days and gives a NOT FOUND message.

There is not and never has been a 'days' folder! SO why is it doing this?? It also does it using Firefox if I try a local Preview. Also tried using Firefox 36.01 on a second laptop - same problem.

It does NOT happen on IE, Chrome or Opera - works fine on all those browser.

Am getting increasingingly frustrated at problems with Firefox.

thank you

Asked by gprit 6 years ago

Answered by FredMcD 6 years ago

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Why does disabling flashplayer addon enable videos to work on one site but not another?

I am running Firefox 37.02, Windows 7. I also have shockwave flash addons V17.0.0.134 & V18.0.0.95. The V18 version is beta and was downloaded from Adobe in attem… (read more)

I am running Firefox 37.02, Windows 7. I also have shockwave flash addons V17.0.0.134 & V18.0.0.95. The V18 version is beta and was downloaded from Adobe in attempts to resolve this on-going problem. It did not solve it. Through trial and error, I have determined that when I disable the addons mentioned above (note; disabling one seems to disable the other) I am able to get website videos to play (for example: videos on golfchannel.com) but not another (example: www.nbcphiladelphia.com). Conversely, if the addons are enabled, the videos on the www.nbcphiladelphia.com site work but those of the golfchannel.com do not. By "do not" I mean that the preceding commercial video plays but the main subject matter video that is to run afterwards does not. I get a black screen and the commercial video recycles again and again. I contacted the support group at golfchannel.com who said they were not aware of any problems. They suggested I use the Chrome browser which is what they use without problems.

Asked by Palefty 6 years ago

Answered by Mark Schmidt 6 years ago

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How to report an illegal image found on search results page?

While performing a search query (for an image of the words, "Guilty child" for a Grief and Loss class, I came across an illegal photograph involving a child and need to k… (read more)

While performing a search query (for an image of the words, "Guilty child" for a Grief and Loss class, I came across an illegal photograph involving a child and need to know how to report this to whoever handles these types of issues. I am NOT going to click on the image, but I would like to be certain that it is removed from the internet. Your time, effort, and information would be greatly appreciated.

Asked by brendastetler 6 years ago

Answered by Seburo 6 years ago

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Is it possible to change the LOCATION of stored passwords?

I would like Firefox to store my passwords, but I dislike that anyone can just open up the browser to find all of my data. Yes, I have a master password, but I know it's … (read more)

I would like Firefox to store my passwords, but I dislike that anyone can just open up the browser to find all of my data. Yes, I have a master password, but I know it's not difficult for anyone to go into the data files and decrypt the password files.

What I would like to do: 1. Relocate the key3.db and logins.json files to a flash drive. Or the entire profile if absolutely necessary 2. Change where Firefox pulls passwords from to my flashdrive 3. Ultimately it will only be able to remember my passwords if my flashdrive is plugged in

For a quick Q+A: 1. Would I need to relocate just the two files, mentioned above, or the entire profile folder? 2. What file directs Firefox to the current password location, to the AppData folder? Can I/what do I need to change this? 3. Is this at all possible?

I'm currently using Firefox 37.0.2, running on Windows 7. I'm not well versed on technical jargon, but I'm reasonably competent. Please let me know if more information is needed.

Asked by Torse 6 years ago

Answered by user633449 6 years ago

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The find on page feature broke after upgrading to FF 37.0.2 on OSX. Known issue?

After upgrade from 37.0.1 to 37.0.2 my cmd+F and Edit > Find feature no longer works. I no longer get the find box in the lower left corner of my browser. Is this a … (read more)

After upgrade from 37.0.1 to 37.0.2 my cmd+F and Edit > Find feature no longer works. I no longer get the find box in the lower left corner of my browser. Is this a known issue in 37.0.2? Is there a fix or workaround? TIA

Asked by shkirby 6 years ago

Answered by Mark Schmidt 6 years ago

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Hi, I I receive a "Secure Connection Failed" warning when trying to access a site that I know is trust worthy. The website is https://www.planet.snb.ca. Thanks

I I receive a "Secure Connection Failed" warning when trying to access a site that I know is trust worthy. The website is https://www.planet.snb.ca. the error is as foll… (read more)

I I receive a "Secure Connection Failed" warning when trying to access a site that I know is trust worthy. The website is https://www.planet.snb.ca.

the error is as follows: "The connection to www.planet.snb.ca was interrupted while the page was loading.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."

Asked by jedeng 6 years ago

Answered by cor-el 6 years ago

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When I Click Alot. It goes to previous page.

I'm a new User to Mozilla FireFox.And i have a problem when i click with my mouse alot it always go to previous page, Its not my mouse because Internet explorer doesn't … (read more)

I'm a new User to Mozilla FireFox.And i have a problem when i click with my mouse alot it always go to previous page, Its not my mouse because Internet explorer doesn't have this problem.

Asked by jaden 6 years ago

Answered by Mark Schmidt 6 years ago

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Newest Firefox Update doesn't support Wise Stamp 1.3.5

Mozilla 37.0.2 doesn't support WiseStamp 1.3.5 so there is an ongoing missing icon issue in gmail. Can you please provide a fix? I have provided the fix-it link and you w… (read more)

Mozilla 37.0.2 doesn't support WiseStamp 1.3.5 so there is an ongoing missing icon issue in gmail. Can you please provide a fix? I have provided the fix-it link and you will see that an incompatibility notification pops up during download.

See link:http://wisestamp.com/blog/wisestamp-1-3-5-improvements-fixes/

Asked by Rosie7 6 years ago

Last reply by Mark Schmidt 6 years ago

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Firefox won't remember my passwords.

Firefox will not remember my passwords, the pop-up box doesn't appear. I have checked my settings, but I am unable to hook off the "Remember passwords for websites"-setti… (read more)

Firefox will not remember my passwords, the pop-up box doesn't appear. I have checked my settings, but I am unable to hook off the "Remember passwords for websites"-setting, it has a pale grey color. Does anyone know how to fix this?

Asked by Soup4Me 6 years ago

Answered by NoobGames 6 years ago

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Firefox is displaying my homepage as a news feed

Firefox has started to display my homepage (www.msn.com) as a newsfeed rather than the full content. I tried clearing my cache and it worked once, but has gone back to di… (read more)

Firefox has started to display my homepage (www.msn.com) as a newsfeed rather than the full content. I tried clearing my cache and it worked once, but has gone back to displaying as a feed. If I use another browser, such as internet explorer, the page displays correctly.

The feed display is unacceptable. I don't want to use another browser, but will be forced to do so if this problem can't be corrected.

Asked by joan58 6 years ago

Answered by jscher2000 6 years ago