Showing questions tagged: Show all questions
  • Archived

File not found Firefox can't find the file at chrome://quick_start/content/index.html.

i had bubbledock installing itself by stealth (yes i know better, but it happens) in my Ff browser. now i cant set anythingf as my default homepage. i've tried: A) draggi… (read more)

i had bubbledock installing itself by stealth (yes i know better, but it happens) in my Ff browser. now i cant set anythingf as my default homepage.

i've tried:

A) dragging and dropping the "g" icon onto the home icon.

B) manullay typing the google url into general settings tab in options.

it would appear i need a slightly more advanced approach.

it may bee true that a reinstall may be simplest. however, i would rather educate myself in how to fix this.

many thanks to all.

Asked by womble.dung 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Firefox Sync: "Unexpected error" when signing in, "Forgot Password", or Create account.

I noticed that there was a message that said reconnect to Sync. I clicked on it, and typed in my information, however, it keeps giving me an "Unexpected error" message in… (read more)

I noticed that there was a message that said reconnect to Sync. I clicked on it, and typed in my information, however, it keeps giving me an "Unexpected error" message in a red bar above my the e-mail address field. I've tried other tips, and now my bookmarks and add-ons are gone.

I was able to sign into: https://account.services.mozilla.com/. Please help me as I spent a lot of time and effort on my bookmarks.

Asked by hutothebert 6 years ago

Last reply by philipp 6 years ago

  • Archived

Asking for username every time

Hi. I have 2 macs running the same Firefox & OS. The older one remembers/prompts usernames for things like hotmail, but not passwords - perfect! The new one remember… (read more)

Hi. I have 2 macs running the same Firefox & OS. The older one remembers/prompts usernames for things like hotmail, but not passwords - perfect! The new one remembers nothing unless I click remember password, then it automatically signs in without any security. Not so perfect. How can I remember usernames but not passwords? The older mac has no add ons. Thanks

Asked by jbuckingham68 6 years ago

Last reply by cor-el 6 years ago

  • Archived

"Firefox is still running but not responding" message and "plugin container not working" report after quiting FF and other problems.

Every time I close FF it will close but next time I try to open it, it gives the message "firefox is already running but not responding. To open a new window you need to… (read more)

Every time I close FF it will close but next time I try to open it, it gives the message "firefox is already running but not responding. To open a new window you need to end previous process". I klick okay. Then it gives a message "plugin container not working". After choosing "close the program" FF starts again. FF is also very slow, and YouTube vids don't start sometimes too giving an error but not always. Also it doesn't let me to open it in safe mode or refresh it and crashes often.

Here is last crash report:


Firefox 35.0.1 Crash Report [@ PK11_IsDisabled ] Search Mozilla Support for Help ID: 59ba6791-24e7-42c7-bbd8-b978a2150217 Signature: PK11_IsDisabled

   Details
   Metadata
   Modules
   Raw Dump
   Extensions
   Correlations

Signature PK11_IsDisabled More Reports Search UUID 59ba6791-24e7-42c7-bbd8-b978a2150217 Date Processed 2015-02-17 14:16:29.530505 Uptime 1964 Last Crash 1967 seconds before submission Install Age 245746 since version was first installed. Install Time 2015-02-14 18:00:15 Product Firefox Version 35.0.1 Build ID 20150122214805 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 37 stepping 5 | 4 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x7cbeac18 User Comments App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x0046, AdapterSubsysID: 04881025, AdapterDriverVersion: 8.15.10.2182 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x0df4, AdapterSubsysID2: 04881025, AdapterDriverVersion2: 9.18.13.4752D3D11 Layers? D3D11 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+

Processor Notes sp-processor09_phx1_mozilla_com.22774:2012; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 : 

Adapter Vendor ID

0x8086

Adapter Device ID

0x0046

Total Virtual Memory

4294836224

Available Virtual Memory

2318639104

System Memory Use Percentage

56

Available Page File

8307695616

Available Physical Memory

2660020224

Asked by aprill747 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

Flash Player version not synchronized between Plugin Check and Add-ons Manager.

I have recently encountered an interesting error with my browser, in that trying to update Flash to 16.0.0.305 (the latest version), the browser tells me it's already up … (read more)

I have recently encountered an interesting error with my browser, in that trying to update Flash to 16.0.0.305 (the latest version), the browser tells me it's already up to date on the Add-ons manager page. BUT then I go to Plugin-Check and it shows a "vulnerable" 16.0.0.257 Flash.

Plugin Check: http://puu.sh/fBNWT.png Add-ons Manager: http://puu.sh/fBO0d.png

The actual Adobe website isn't working for me and hasn't worked in over a month, it shows just a blank page: http://puu.sh/fBO53.png

I'm trying to update to alleviate a problem with a few websites I use that constantly show the "A script in this movie is causing Adobe Flash Player to run slowly. Continuing to let this script run may cause your computer to become unresponsive." dialog box. (Not a Firefox message, this is an actual Flash message.) It's annoying because I have yet to find out how to disable it, it's wrong because I know full well the website is optimized, and it freezes my whole browser for minutes at the time. Clicking "cancel" hangs the browser for a few seconds, and then the message just reappears. (Tested in Firefox, IE, and Chrome) Any Flash gurus out there with knowledge on how to completely disable this message...? I'm hoping that updating will help, but with no way to tell which version I'm actually running, I'm stuck.

Asked by trip_dering 6 years ago

Last reply by Bob Jersey 6 years ago

  • Archived

I put my bookmarks in alphabetical order, but they revert back to unsorted status.

I use "Change your view" box, then "Sort" - the list then alphabetizes, but when I return to it, its jumbled again, and needs to be re-sorted, then continues in this mann… (read more)

I use "Change your view" box, then "Sort" - the list then alphabetizes, but when I return to it, its jumbled again, and needs to be re-sorted, then continues in this manner.

Asked by teddy44 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Firefox is crashing even after a clean reinstall and after running in safe mode as well

My FF was crashing so I ran it in safe mode it still kept crashing, so I did a full uninstall and reinstalled it and it is crashing again. The new installation is fresh, … (read more)

My FF was crashing so I ran it in safe mode it still kept crashing, so I did a full uninstall and reinstalled it and it is crashing again. The new installation is fresh, did it a few minutes back and the FF has crashed twice already in last minutes. Some help would be appreciated. Extremely depressing. Here is the crash report... Submitted Crash Reports Report ID Date Submitted bp-84f387ee-c576-449a-b00c-d0ccc2150215 2/15/2015 12:56 PM bp-fc5c2d5b-1d26-4131-8e55-3865c2150215 2/15/2015 12:55 PM

Asked by phatak.sujit 6 years ago

Last reply by guigs 6 years ago

  • Archived

Heavy Input Lag only in Firefox after 2-3 hours and multiple windows open.. Brand new $1700 PC

Hi guys... I built a new rig last week and I noticed that after I have my PC on for an hour or so with about 5-6 windows open.. I get TREMENDOUS input lag (keyboard/mouse… (read more)

Hi guys... I built a new rig last week and I noticed that after I have my PC on for an hour or so with about 5-6 windows open.. I get TREMENDOUS input lag (keyboard/mouse) while scrolling, typing or even clicking/loading certain pages.. It's gettting really bad.. It's super duper bad now.. I'm on a brand new rig 4.4k Ghz with a 850 SSD Pro... I checked other browsers and they dont have that.. Firefox is okay at first. but ...

OH WOW... I had newegg tab open and as I was typing out my issue, my firefox went to Newegg and some script error popped out... After i stopped the script my intput lag disappeared!!!! It's gone now! and my PC froze and said that some script stopped working.. So i closed it and the lag miraculously went away!! What's going on. Please help... This probably has happened with my OLD pc and is happening with this Brand New one!

Asked by Darlok9 6 years ago

Last reply by cor-el 6 years ago

  • Archived

When will firefox fix the isues with Adobe Flashplayer crashing, and Shockwave issues

Repeated crashing of Adobe Flashplayer, message stating that it is being blocked . Upgrading does not solve the problem. Also receiving message that Shockwave is not wor… (read more)

Repeated crashing of Adobe Flashplayer, message stating that it is being blocked . Upgrading does not solve the problem. Also receiving message that Shockwave is not working and actually removed it from my computer and still getting error messages.

I am so frustrated that I am considering removing Firefox from my computer.

Asked by epitotti 6 years ago

Last reply by ideato 6 years ago

  • Archived

Saving Passwords: I was prompted to save, but said NO to one password a few times, so how do I reverse this so it will save my password please?

I've tried clearing the password from the saved list, so it will prompt me to save it again. BUT, now it NEVER remembers this password for this site for me. How can I r… (read more)

I've tried clearing the password from the saved list, so it will prompt me to save it again. BUT, now it NEVER remembers this password for this site for me. How can I reverse this please?

Asked by ChrisIndeed 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Not Responding When Restoring a Bookmarks File

After the last Firefox update, lots of bookmarks disappeared, and I tried to restore a .jsonlz4 file. On the bookmarks manager window I choose the file, click on the Open… (read more)

After the last Firefox update, lots of bookmarks disappeared, and I tried to restore a .jsonlz4 file. On the bookmarks manager window I choose the file, click on the Open button, the notice asking if I want to replace all the bookmarks comes up and I click the OK button.

I wait a while before using the browser again, but as soon as I click anywhere on it, it stops responding. I wait to see if it responds. Sometimes it does (but the same happens again) or a notice for a script comes up and I click on Stop the script. I try to uses the browser and the same happens. I always have to end the process on the window or with Windows Task Manager.

I restart Firefox and notice that many bookmarks are back, but far from being all. Some are also repeated, and others on other folders and many on a different order (!). Then I try to restore the bookmarks on safe mode, but always getting the same result.

What is wrong, and how can I restore the bookmarks, please?

Asked by Straydog 6 years ago

Last reply by John99 6 years ago

  • Archived

can no longer connect to https://training.sap.com. last time tried in december and was able to. clearing cache did not solve

it appears that one of the recent Firefox upgrades has broken my ability to connect to this website. I have seen no other issues with any other https urls. When connectin… (read more)

it appears that one of the recent Firefox upgrades has broken my ability to connect to this website. I have seen no other issues with any other https urls. When connecting with a new browser instance initially get "Secure Connection failed ... client downgraded to lower TLS version than the server supports", followed thereafter by "The connection was interrupted" message. Clearing the cache does nothing, turning off the firewall (Bitdefender) did nothing, deleting the Firefox rule in firewall did nothing, cannot find any TLS settings in Firefox (35.0.1). Am I now screwed?

Asked by mikewho 6 years ago

Last reply by ideato 6 years ago

  • Archived

Want ENGLISH ONLY on this damn site--I should not have to keep changing it!!!!!!!!!! It is already in ENGLISH!

I have followed all the Normal methods, and they do not work. I live in Tampa Florida--USA. That means ENGLISH. I have never had this problem before 2014, so something ha… (read more)

I have followed all the Normal methods, and they do not work. I live in Tampa Florida--USA. That means ENGLISH. I have never had this problem before 2014, so something has changed--I certainly did not request Spanish. I don't speak Spanish--I don't want SPANISH!!!!

Asked by scifisteve 6 years ago

Last reply by user633449 6 years ago

  • Archived

Can't reconnect to sync from work - firefox login fails with "Incorrect password" when I know it is correct

I can happily connect my home computers and phone to sync and I have confirmed they sync between themselves. However, my work computer has recently stopped being able to … (read more)

I can happily connect my home computers and phone to sync and I have confirmed they sync between themselves. However, my work computer has recently stopped being able to sync where it has previously been fine for well over a year. I am on the latest version of sync and Firefox 35.0.1 (both at home and work).

When I try to reconnect to sync I am directed to the "Sign in to continue" page. It has my correct email address/account name. I enter my password (clicking "Show" to make sure it's correct) but then it always fails with "Incorrect password" in a red banner at the top. I have checked the password is correct and logged out and back in from home using the same password so I know that is correct. I have tried this logged in to work via remote desktop so I could do both at the same time to make sure there isn't just a prevailing sync server problem.

Obviously my work computer is behind a proxy/firewall. I have recently had to add a new certificate as a result of proxy changes to get internet connectivity working. Anecdotally, I think sync stopped working at a similar time - but it's always easy to remember these things differently when you're looking for a solution. So this could be a red herring.

Your help in getting this fixed would be much appreciated!

Asked by jimbo493 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Firefox will only play YouTube videos up to 720, how to fix?

This afternoon I watched an old video of mine on YouTube. Afterwards, YouTube now only gives the option of 360 or 720p playback. Internet Explorer will play the same vide… (read more)

This afternoon I watched an old video of mine on YouTube. Afterwards, YouTube now only gives the option of 360 or 720p playback. Internet Explorer will play the same videos at 4K, and I was able to watch 1080 up to 2160p before watching this old video, how do I fix Firefox?

http://youtu.be/Je0sQwVynzI There's the newest video, with a 4k playback option, I don't want to post the old video that caused the glitch but it's the first video in my channel.

Please help!

Asked by lmnopotts 6 years ago

Last reply by cor-el 6 years ago

  • Archived

AOL Password Is Being Saved Against My Will

For the longest time, I would put in my AOL password manually, which is the way I want it. All of a sudden Firefox is now remembering the password. I have made sure the… (read more)

For the longest time, I would put in my AOL password manually, which is the way I want it. All of a sudden Firefox is now remembering the password. I have made sure the security option is unchecked for "saving passwords," and there are no saved passwords listed. I have logged out and back in. I have tried it several times. I even restarted my computer. It still shows up. How can I get this feature to "obey?"

Asked by garyd11 6 years ago

Last reply by cor-el 6 years ago