Firefox Support Forum

recently started getting pop up ads, pop up blocker box is check marked, How can I stop pop ups?????

This started to occur a few days ago, before that, I never had any issues. It may be related to Mcafee security, but could be anything.

I need to access a particular website that is for me. https://myvi.net/office/index.html but it shows a blank page. I am sure I need to allow session cookies but I cant find that option anywhere. It shows that website as "allowed". How can I get access to all the images, links, etc on my webpage?

After the latest Firefox update (34.0.5), I can't get Silverlight to work on Netflix. I get a black screen with no error codes.

Netflix has a checklist of things to do if you get a black screen (https://help.netflix.com/en/node/95), and I've done all of these things several times -- manually removing Netflix cookies, uninstalling and reinstalling Silverlight (and I used a Fix-It app on the Microsoft website to troubleshoot), disabling ad blockers and virus software, and scanning for malware. I've done all of these things, and nothing has helped. I can play Netflix videos in Chrome, but I think there's no reason why I shouldn't be able to use my preferred browser, especially since I was able to do it without incident up until Wednesday night.

I had two chats with Netflix tech support. Neither were much help, but the second person suggested that I uninstall Firefox entirely and then reinstall. I don't really want to do that. I'm not really that tech-y, and I'm afraid of losing my settings. Honestly, I would cancel Netflix before doing that.

Has anybody else had this problem? Are there any OTHER workarounds or suggestions of what I can try to fix this problem? Also, is it possible to be prompted when there's a new Firefox update.. and not have it automatically updated without my permission? I can't, by any chance, roll back to the version when everything worked fine?

Hi all,

I'm on a Mac Mini running 10.9.5 and Firefox 34.0.5 (which is the latest for my system, as of this writing). I'd been running Firefox without issues for a long time, but a few days ago I started it up and found that trying to reach the following sites all result in an immediate crash: 1) GMail.com (looks like it crashes once it redirects to gmail.com/intl/en/mail/help/about.html) 2) https://www.facebook.com 3) wikipedia.org 4) https://www.mozilla.org/en-US/plugincheck/

I'm finding that each of these addresses will cause Google Chrome to revert to its "Aw Snap!" error message — but Safari will display all of them without any problem.

Here are some things I've tried to solve this: 1) zapped PRAM, reset SMC, ran Apple Hardware Test, repaired disk permissions; 2) COMPLETELY uninstalled Firefox and all associated files/preferences, then started over with a completely new profile; 3) completely uninstalled both Flash and Java, then reinstalled them (I do need Java, unfortunately); 4) ran Firefox in Safe Mode, which doesn't solve the problem; 5) did a whole bunch of things to ensure that all the fonts on my system are valid, and are where they need to be

The only thing that's worked so far is to restart my Mac in Safe Boot Mode, and that plus the fact that these sites crash Firefox and Chrome but not Safari are my only clues... I just don't know what to make of them.

Anyone have any ideas? Something all those sites have in common maybe?

You did a security update on 12/9/14 and in the process you "slammed" me from having Google as my default search engine to having Yahoo as default. I HATE THIS!!! Put Google back as my default search engine ASAP!

Forgot what the setings was so maybe you can help me please. Whem I click on a downloadable file on the web page I'd like to be able to choose to what folder my download will go and not just to default one. How to set it up?

When loading certain websites, Firefox freezes for 10 to 30 seconds. When this occurs, the entire operating system is unresponsive. One website it almost always happens on is the Comcast TV schedule site I use: http://xfinitytv.comcast.net/tv-listings It happens with some regularity on facebook.com as well. Once the problem has occurred, it does not recur until the next session.

After installing Firefox 34.0.5 I am now getting a pop-up window with a prompt to "Please enter the master password for the Software Security Device" every time I open the browser. I don't know what has changed in my settings after updating Firefox to cause this to happen. Can you advise me how to get this to stop?

About a week ago, I started getting Chinese characters at the top of my firefox browser tabs. During a session, the amount of characters is small, but as I open new tabs, the length of the characters expands horizontally across the top of my webpages. Eventually, I can barely access all the pages I have open and I have to close all tabs and being again. I have tried uninstalling firefox and reinstalling, but the problem persists. What can I do? I have scanned for viruses/malwarre, but nothing has come up. I googled the problem and it appears a few people have written about the same occurence over the last couple of weeks. I use windows 7.

Well, i first tried to go on a website to watch an anime, but it says that i need the flash player plugin installed which i don't for cause of lags. I tried installing the adobe flash player for firefox since i know that Internet Explorer and Google Chrome had it installed by default. So then, after installing it, something went wrong. The plugin seems to be there, but when looking at my active processes, it said that flash is running twice, which now make the videos on youtube and everywhere else start lagging seriously bad. I've tried searching for answers to that kind of problem, but i cannot seems to be finding one. I would need help please.

Recently (since yesterday to be precise), I've had strange audio issues. What happens is audio works fine, but after a while it won't play all of the sounds it's trying to. This happens on a system wide level, as in clicking the global audio volume mixer won't always play a sound when clicked. I don't mean it plays and shows the sound playing yet no sound is heard; it straight up doesn't play the sound. Audio won't play on YouTube videos unless paused and played a few times, and Windows Media Player says there are problems playing files while this is going on. The problem continues to worsen over time, eventually making nearly all attempted audio plays to fail.

Opening FL Studios (which I have set to use specific, sound recording audio codecs) and closing it resets the problem and audio will work as normal. I found out today that closing Firefox fixes the problem immediately as well. This leads me to strongly believe that Firefox is the culprit.

I should note that I only remember experiencing this issue while working on a game that uses Audio elements (and potentially quite a few, albeit they are usually copies). I usually have the global volume for the game turned off when working, if that helps.

Sometime during the past year, Firefox has stopped retaining US English as my default spellchecker dictionary. I believe Gmail is somehow the culprit, though I cannot suggest how. I have my default spellchecker dictionary set to US English (en-US).

In some tests I did just now: Launch Firefox, go to edit environment in Wikipedia, spellchecker dictionary is set to US English, about:config spellchecker.dictionary setting concurs. Restart FF, go to Gmail > compose, dictionary defaults to the French one I have installed (fr-xx-classique+reforme1990)*, about:config spellchecker.dictionary setting concurs. Open second tab, go to WP edit session, dictionary is set to en-US, though about:config setting still set to French.

I tried the above troubleshooting steps in a couple different sequences and did not get consistent results. At first, once I had switched to en-US in the Gmail compose environment (by right-clicking on an underlined string), that setting seemed to take for the remainder of the browser session across multiple tabs. I restarted FF and it still seemed to be holding, even in Gmail. Then, after restarting the computer and starting a Gmail compose session, the dictionary was back to French.

On Bugzilla@Mozilla, I see only one potentially related issue when I search on "default spellchecker": https://bugzilla.mozilla.org/show_bug.cgi?id=1061650

Anyone else reporting such behavior? Anyone have any ideas? --Eric

current system: FF 34.0.5 on Windows 7 sp1

• Note: There is an open, longtime Red Hat Bugzilla bug that looks to be reporting possibly related behavior on Linux systems:

https://bugzilla.redhat.com/show_bug.cgi?id=439598

Every single time I open a link or even a new tab, I keep getting redirected to this page that tells me to update my Adobe Flash Player. It is a fake page. I accidentally downloaded it, not realizing what it was at first, and it put a bunch of crap on my computer, that I ended up having to do a system restore in order to get rid of everything.

What do I need to do, what can I do in order to keep this from happening? It's incredibly annoying. It doesn't appear to be an extension or anything of that sort. A redirect virus, maybe. But I don't know what to do to get rid of it.

The Mozilla Website gives instructions for purging browser history, cookies, etc., but it's not clear where this information is maintained on the hard drive. I see a Profiles folder, but deleting data from that location does not keep the autofill utility from automatically entering my login information on a site that's been visited before. The History/Clear Recent History button works, but what is it doing? Where is this data kept? I would rather add the location to (for example) CCleaner's list of purge duties, so that everything on the computer can be cleared at the proper opportunity. Any ideas? Thanks.

Was pleased to find a fix for making my computer remember passwords, but NOT pleased to find that it is not compatible with my FF 34.05! How do I fix this or even go back to a previous version? Noticed that on some sites, the Password Remembering KEY does not show, particularly on Banking sites, so no option to save anyhow!

After clicking on a link in Google's search box or using the back button, to return to the previous page, the Google search box is blank.

To restore the contents I need to "refresh" the page.

This is very irritating when I want to revise the search wording.

I am not using any add-ons, except Flash if that is an add-on. Otherwise the browser is factory default.

This is a fairly recent problem (for maybe the past 2 months or so). It never happened before.

In earlier versions of Firefox when I'd click the back button I would get a cached version of the webpage I was going back to. Now, with the newer versions I get a reloaded, or updated page. Is it possible to change it back to a cached version? Thanks.