Firefox Support Forum

So my adobe flash plugin apparently keeps crashing and this has been going on for awhile now. When I watch videos on youtube, the audio will stutter. Sometimes the video will crash too and whenever I watch a video on teennick.com, the video is constantly freezing and/or crashing. I've tried using the 'safe mode" version of firefox and the problem still happens. This is so frustrating, someone please help.

For example, I click on one link after doing a Google search, then I decide to go back & check one of the other links. When I go back instead of seeing my Google results screen again, I have a blank Google screen. Then I have to put my search terms in all over again. This does not happen using Internet Explorer. Thanks for any help

Only the upper left quadrant of the Flash Player screen has content. The rest of the screen is either blank or the original static image. This occurs on YouTube and any website that has Flash Player content. Computer is a Macbook Pro Retina using OSX 10.8.4. I've uninstalled and reinstalled Flash Player (twice) and uninstalled and reinstalled Firefox. The problem doesn't occur when I'm using Safari.

I just checked task manager, since my computer was running a bit slow, and found firefox to be using nearly 1.2 GIGABYTES of RAM, with only 4 tabs open + Chatzilla for IRC. I have Skyrim running at the same time, and it is using LESS RAM than Firefox is!

I've tried disabling plugins, to the point where I only have the Flash and Adobe PDF ones running, I had to disable the plugin container since it crashes repeatedly (Usually at least once every couple of days). I tried using the "Free Memory" options in about:memory, and they do literally nothing to reduce the RAM usage. It's normally between 400 and 600 MB (Which is still insanely excessive for a browser). Closing Chatzilla only reduces the RAM usage by about 10-15 MB, so it doesn't seem to be the problem.

How in the name of all that's sacred is a browser using more RAM than a modded version of Skyrim?

Comment by a forum moderator.
This is a popular thread with over 10000 views. By all means scroll through and read it for useful tips & information. If however you have your own problem See

1. My comment about telemetry in post-524332and consider turning that on.
2. My post 510510 & use special link and start your own thread.
3. (2nd edit 21Jan2014) Also note some related questions with solutions found after they started a new thread
   /questions/982539 the addon no script was apparently causing 1GB of memory use.
   /questions/980440 a workaround was to tweak the pref Browser.sessionhistory.max_total_viewers to improve the memory issue

Before the update everything was working fine, but yesterday after the update I noticed that whenever I open a page and after that I hit back button, it doesn't reload the page like before. It's annoying, because I use forum and sometimes is confusing when I open a thread and after that it still says that "new thing", the only way to remove it is to reload the page from the refresh button.

There's a single tab and a plus sign next to it in 23. I thought we had the ability to turn that off.

While I'm here, I'll also say that for a while now it's been weird, opening a new window flashes open for a moment and then flips back to my original window. It makes multi window browsing difficult, sometimes.

Before you ask, no, I never use tabs. I detest tabs.

When viewing a user's photos on instagram.com/user, I click on one photo and it opens in a new tab (as opposed to popping up in the same tab in middle of the screen). Then, when I 'X' out the new tab and return to the old one with the rest of the photos, I cannot click on anymore. I have to refresh the page each time I want to view a new photo. This does NOT occur when I view the instagram.com/user page using Internet Explorer. Shockwave Flash and all other plug-ins are up to date. I just noticed this issue with Firefox's newest upgrade.

I downloaded the latest version of VLC Player today which is 2.0.8 but in my list of plug-ins, the version stayed the same at 2.0.6 and Firefox is saying it is vulnerable and needs to be updated.

My OS is Vista Home Premium.

Thanks for any help.

I had no issues at all with Firefox 22, but since upgrading to Firefox 23, my browser is becoming unusable. The biggest issue right now is that Firefox 23 crashes excessively when browsing Facebook. Sometimes I can't even fully load the Facebook page without it crashing, but I can almost always make it crash by just scrolling up and down and forcing it to load new content a few times. This happens even in safe mode, and even after following the instructions to reset my preferences.

Sometimes Google searches also crash within seconds of submitting the search, Firefox crashed 3 times in a row while I tried to search for "Chrome" to install it so I'd be able to look at Facebook. It's more inconsistent with Google searches though, where Facebook is just so completely unstable as to be utterly unusable.

I have YouTube videos embedded on my website and some of them will play and some will not. This happens on both PC and MAC so is not OS specific and all the embedding coding on the website is the same. When I first embedded the videos they all worked, now only certain ones play. The ones that will not play have a black screen and audio only plays.

I run windows XP i love it and im not looking to change. Up until the last "update" my Firefox worked fine no issues and rarely ever crashed. Since the update all Firefox seems to do is freeze and crash? not sure why nothing is different other than the update that was an automatic one. I have run malwarebytes scan i have done a deep scan with Kaspersky and also run tune up utilities just in case nothing was found i have no virus but what i do have is a non functioning Firefox. if i walk away from my computer for more then 10 minutes it freezes up i cant even minimize it and then it crashes.

I have looked through your forum i have inspected my plugins ( i dont have many ) nothing wrong there

Im not very tech savvy so please no long explanations with 300 steps because i wont understand it. i just want to be able to enjoy my Firefox again without it crashing multiple times a day.

Any help is much appreciated

RE: TABS ARE WINDOWS! The Windows bar already functions as a tab bar. Those tabs are called "windows." So, I find Firefox tab windows superfluous. How can I disable them completely from Firefox 23? I don't need what is essentially TWO windows bars covering up the entire width of my widescreen monitor's image! I already have a Windows bar at the bottom of my screen and, if I really wanted to, I could change ITS position to the top of the screen, so that it would LOOK like the Firefox tab windows bar. Firefox TABS are, essentially, a superfluous SECOND WINDOWS BAR.

Here are my reasons for why I'd rather use Mozilla's Firefox, than Microsoft's Internet Explorer or Google's Chrome. I love and admire Firefox for Mozilla's intent on good security, for Firefox's Personas add-on, and for Firefox's free use of the Ad-Block add-on which, as you know, has the distinct virtue of reducing screen clutter--the last of which is my motive for wanting to get rid of the SUPERFLUOUS Firefox tabs "windows" bar. I am dreadfully sick of companies forcing miscellaneous bars (mostly representing marketing campaigns trying to sell me something) into my browser (and down my throat) every time I download something. (In case you haven't guessed, I am deliberately referring to your Firefox tabs bar as a "Firefox tabs 'windows' bar," because TABS are WINDOWS!)

I do not know if this is a problem with the Firefox browser version 23.0.!But the problem of Firefox it keeps loading the YouTube page and even I can not do anything because there was a message saying still loading the YouTube page!

go to my topic http://support.emsisoft.com/topic/12328-strange-new-problem-in-access-to-youtube/

I have McAfee Internet Security with a Site Advisor that works when it wants to. When I start my browser it sometimes isn't there and it isn't until I restart my computer it makes an appearance. The same problem is true for the green ticks that show whether it's safe to browse. I have uninstalled and reinstalled Firefox and Site Advisor but neither have worked for me, so I am left with restarting my computer every time I turn it on to get a working Site Advisor. I am using Windows 7 64 bit if that helps so if anyone can fix this perplexing issue for me once and for all I will be forever grateful.

Firefox Version 23.0 Mac 10.8.4

With version 23 of Firefox the preference "Load Images Automatically" under the content tab is GONE. The only options that remain are Block Pop Up Windows, Fonts & Colors, and Languages.

I use this preference EXTENSIVELY and I have searched every corner of the preference panel in case it was moved and I cannot find it anywhere. Please do not tell me you got rid of this function.

UNRELATED - On this website there is no way to contact support with an existing account. Clicking on the 'I already have an account' button does absolutely nothing. I have tried it in every browser. You must create a new user account to get the page I am writing you on.

This thread has been locked by a moderator because the recent tone of the responses has deteriorated into the gutter. Question asked and answered (repeatedly). Please start your own thread using Ask a question if you need support.

All of a sudden Flash slideshows I have installed are getting an "unresponsive script" error when you click on any of the hyperlinked slideshow images. After clicking on the image, it takes a long time for the page to change, then the "unresponsive script" warning window pops up identifying this page as the culprit with a :16 at the end.

Example: http://accessretirement.com/new

The slideshow itself works fine, it is the hyperlink that is a problem. I didn't change the script. This happens in Safe Mode as well. Also happens on Windows laptop. Does not happen in Safari. Clients are screaming, have tried asking this question before but didn't get an answer. Appreciate any thoughts.

Today is when I noticed this, but it may have been going on for a bit longer. Anyways...

Whenever I have tried to go through music posts, specifically ones that are YouTube embeds/originating from YouTube, (Tumblr-uploaded music and Soundcloud ones are working just fine), I will click play, and then pause the music if it sounds good, then scroll down or up to get to the next post. However, when I scroll back to the location of the post that I paused, the video will restart without me clicking. This is not happening when a post is in my Likes, Queue, or Drafts- just on my Dash, Tags, or Main Page.

In Short: Music posts from YouTube in my Dash, Tags, and Main Page/Home Page pause fine and don't restart if I don't scroll, but if I do scroll, and then scroll back up or down, they restart.

Some things of note: -I tried replicating this issue in Google Chrome, and it did not happen (hence why I am posting this here. And before anyone tells me to just use Chrome...I'd rather not have to go to an entirely different browser just to use a specific function of a specific site in a specific place). -I tried restarting my computer twice- didn't work. -I tried both resetting FireFox and starting it in Safe Mode- Again, didn't work. -Tried resetting my internet connection- Once again, no dice. -Checked both my version and my plugins. Firefox is up to date, and my plugin checker lists everything as up to date as well. - This issue does not occur if I am actually viewing videos on YouTube itself. Just Tumblr (I don't know if any other sites are experiencing this problem). -I doubt this is an issue with my computer itself, as the problem only crops up in the areas and browser listed above.

Right now, I'm using Fedora 19 with Xfce 4.10 and Firefox 23 on my laptop. When I download a file and look at the dowload window, it has a sidebar that I have no use for. I know it's possible to get rid of it because it wasn't there before I upgraded from Fedora 17, and it's not there on my desktop, which still has Firefox 22. There isn't an X to close it, there's nothing about it in Preferences and if there's something in about:config, I haven't located it.

Since Update Tuesday from Microsoft (13 Aug 2013), v23.0 has been crashing unpredictably and almost constantly. This might, in theory, be related to the most recent update to Ghostery, but there was a crash prior to the Ghostery update that installed later on 13 August.

• Occurs with both single session and multiple tabs
• Occurs with flash running and flash not running/visible on on tab
• Occurs when browsing the 'net and when viewing (previously OK) files on disk, even when the 'net is explicitly turned off

Session restore DOES appear to work.

System basics: Win7Pro32, HP Pro Book, although I've experienced this on multiple machines with a variety of Win7 setups

Related crashes: Thunderbird is also misbehaving a bit since Update Tuesday, although not nearly so severely... and only (about 1 in 4) when Firefox has also just crashed.

NB2 I will NOT use the "automated crash reporter" because much of my work involves privileged information and investigations in progress.