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  • Solved

Back arrow anomoly & auto-fill issue indicating external, non-Mozilla-authorized browser functionality control

Anybody else notice that when using the back arrow on some sites, it just won't stop back-arrowing? I mean, usually, when you have reached the very first site opened in … (read more)

Anybody else notice that when using the back arrow on some sites, it just won't stop back-arrowing? I mean, usually, when you have reached the very first site opened in the current tab, the back-arrow will grey-out and become non-functional. But some sites are allowed to embed an instruction which causes Firefox to just keep on back-arrowing indefinitely, without EVER greying-out the back-arrow; it just keeps on re-loading the same initial web page. The yelp.com website is a good example of this behavior. Firefox should prevent sites from embedding functional-override coding which causes the browser to behave abnormally like this. Another functional-override example are websites that, DESPITE having a global Firefox browser setting to NOT auto-fill fields, the site causes Firefox TO REMEMBER the data anyway, and then to re-display the data at the credentials step as a pull-down menu underneath the Username field and, more often, the 2FA field. Haven't seen any site yet override the no-auto-fill setting for the Password field, however...luckily.

Asked by Stephen Armstrong 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Solved

Netflix not working with Firefox

Netflix stopped working with Firefox saying that an update is required. My Firefox and OS (Win11) are completely up to date. Update required Looks like your browser, oper… (read more)

Netflix stopped working with Firefox saying that an update is required. My Firefox and OS (Win11) are completely up to date.

Update required

Looks like your browser, operating system, or device is not supported. Please make some updates to access Netflix. Learn more about updates and requirements here.

Can't access your account? Contact us.

Asked by ckitrick 5 months ago

Answered by Paul 5 months ago

web browser not visible in Settings

Hello.. Trying to make the Firefox as my default but... the Web browser" is not visible in Settings. PLEASE guide me to the right link.. At this time the Microsoft Edge … (read more)

Hello..

Trying to make the Firefox as my default but... the Web browser" is not visible in Settings.

PLEASE guide me to the right link..

At this time the Microsoft Edge is selected permanently.

Any suggestion is welcome.

Asked by Bo Jeune-Fille 5 months ago

Last reply by Paul 5 months ago

  • Locked

I lost the + on the tabs to open a new page

I keep asking. I don't want to, but I am going to use another browser that I don't like, that does have the + as I keep hitting the y key to open a new tab. I am not well… (read more)

I keep asking. I don't want to, but I am going to use another browser that I don't like, that does have the + as I keep hitting the y key to open a new tab. I am not well, cancer has me. My eyes are bad, and I could use some help, Thank you.

Asked by morrowken997 5 months ago

Last reply by Paul 5 months ago

Extensions

Dear Firefox Team I recently had to uninstall and reinstall Firefox. When I logged in, I thought my extensions/themes would be there, but that wasn't the case. Can you he… (read more)

Dear Firefox Team

I recently had to uninstall and reinstall Firefox. When I logged in, I thought my extensions/themes would be there, but that wasn't the case. Can you help?

Thanks.

Max

Asked by max67 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Not connecting

I'm having trouble signing into to some online news sites especially videos. The screen shows activity without actually loading a video or website site. I can't connect, … (read more)

I'm having trouble signing into to some online news sites especially videos. The screen shows activity without actually loading a video or website site. I can't connect, it just keeps spinning.

Asked by StyledDelicious 5 months ago

Last reply by George Kitsoukakis 5 months ago

Profile Deleted?

I restarted my computer and Firefox has deleted my profile, including all bookmarks, settings, history, and add-ons. I had to make a new account using this email and goog… (read more)

I restarted my computer and Firefox has deleted my profile, including all bookmarks, settings, history, and add-ons. I had to make a new account using this email and google account which is the same email and google account I had on my old profile. Is there any way to retrieve my old profile?

Asked by Ian Moore 5 months ago

Last reply by Paul 5 months ago

Tabs and cookies lost. Browsing history remains.

When I turned on my computer this morning, and opened Firefox, it froze, and had to be process-ended by Windows. Subsequently, it also caused Windows Explorer crash. I wa… (read more)

When I turned on my computer this morning, and opened Firefox, it froze, and had to be process-ended by Windows.

Subsequently, it also caused Windows Explorer crash.

I was forced to hard-reboot my computer, and restarted it to find all my tabs gone and unrecoverable, and all cookies deleted.

However, my browsing history remains.

Furthermore, my attempt at recovery of this data via the automated backup taken Monday 29 September 2025 - three days before this post - accomplished nothing.

I have looked in several places here, and found no help at all in recovering lost tabs. All threads remain unresolved.

Please provide troubleshooting assistance ASAP.

(And please be aware that the software had to be opened in order to post this question.)

Asked by Benjamin Finlay 5 months ago

Last reply by Benjamin Finlay 5 months ago