Firefox Community Forum

I am receiving pop-ups from what appears to be Mozilla Firefox saying: System is infected! Viruses detected, Turn on protection and delete viruses. The virus identified is ZEUS.2020 Trojan. Click here to scan and clean via: d3av3500fes73a78mk0.mosgdefender.com This link doesn't work. So, how can I get this issue resolved? Any help would be appreciated. These pop up happen frequently one after the other. I appreciate any help solving this issue. Thank you, Tricia Hawkins

Firefox version Mozilla Firefox 137.0.1 has caused my access to content.clubrunner.ca to stop working. How do I revert to version 137.0?

Hello,

Recently I have noticed 'Your browser is being managed by your organization. - That being ImportEnterpriseRoots' appearing in settings. I have seen this mentioned by others but as of yet I cannot see if it has been sorted yet. I have uninstalled and it went away, but it has since returned the following day. I Do not have any other anti-virus on this laptop other than Windows Defender so it cannot be that. I will not be using Firefox as default until this is gone, or at the very least know that its safe.

Hello,

Earlier today I reformatted my device but when I logged in to firefox I can only see my history is getting synced my bookmarks are empty, I've checked and bookmarks are check off and they should be synced. How do I get them to sync? It has worked fine in the past. Thanks.

I DO NOT use Google for anything, if I can help it. Every time I go to my credit union's website, the google bar showing View this page in (English, in my case) or turn off for detect language shows up. I have no idea where it came from, I haven't used Chrome in years.

I've attached a small screenshot. It's not a huge deal, but I don't like google showing up at my credit union, or anywhere else.

Any help would be appreciated.

when attempting to move Firefox bookmarks to my new computer, I click import data within the Firefox page. The computer asks me to select the file. I have no idea where the bookmarks reside and cannot find a file. What is the procedure to get this done?

I am evaluating a password manager application and exported my FF passwords and imported them into the app. For testing I removed all of the passwords from FF. I want to password protect the csv file rather than delete it in case I need to import the passwords back into FF. When I go to File/Info, the "Protect Workbook" option is greyed out. When I go to the "Review" tab, the option to "Protect Workbook" is available, not the "Unprotect" option, so the workbook is not protected. If I click on the "Share" folder on the right side of the ribbon, there is no "More" option. In Windows Explorer the file is on my desktop, not OneDrive - Personal. I right clicked on the file, selected "Give access to" and took the option to remove access. The File/Info option is still greyed out. How can I password protect this file or how can I export it in a format that can be imported later?

I have a laptop that died last week. I just got onto a new device, and would like to restore my Firefox settings from that previous device. So, I downloaded firefox, signed in to sync my bookmarks and extensions... and the old device does not appear in my synced devices list. Is there anything I can do to recover my account data? I know it was synced as recently as a few days ago. The device is completely bricked and I will not be able to log in on it anymore. Is there anything to be done?

I am having a lot of difficulty opening websites ( NYtimes, Washington Post) they takes minutes to open. Sometimes minutes more to open article. ATT says line service is fine. NYT says it service is fine and it works on EDGE Any thoughts?

When I first open Firefox from the icon in my taskbar the opening window says the following:

'Unable to connect Firefox can’t establish a connection to the server at 0.0.0.4. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.'

However this is only the first window, after that I can open a new tab in the same window without any problems.

I have uninstalled and reinstalled Firefox without avail. Can anyone help please?

I restarted Firefox on my Mac earlier, which I think updated it from 136 to 137. After reopening it, web pages won’t load anymore. They either time out or just load indefinitely without doing anything. I went through the troubleshooting page and tried reinstalling it, which didn’t help. My computer’s firewall is off as well. I’ve tried refreshing it multiple times, and I get a message that Firefox has crashed before it actually refreshes. After that, pages will load normally for a very short amount of time (about 30 seconds) before stopping again. Pages are still loading normally on Chrome and Safari, so it’s only Firefox that’s having an issue. Does anyone have any solutions for what this could be/ways to fix it?

'Running ver 137 and now cannot print to my system default printer. Tried the Troubleshoot fix and same result - defaults to PDF. Is there any entry in about:config to ensure system printer is selected. I have checked all system settings and brother printer is the default.

suddenly my work account at https://outlook.live.com is a completely white screen.

access to other instances of this account (Onedrive, filesharing etc) are fine. Email account works on phone, so no problem with log-in

I have re-started the browser

i share my computer and when someone else uses the browser they see the last page I used. Emails open and they can see my private emails. how do I stop this without erasing history everytime I use it