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Edit bookmark box won't scroll or show me all my folders/subfolders

Edit bookmark box won't scroll or show me all my folders/subfolders: When are you going to fix this problem: https://support.mozilla.org/en-US/questions/968861 This used… (read more)

Edit bookmark box won't scroll or show me all my folders/subfolders: When are you going to fix this problem: https://support.mozilla.org/en-US/questions/968861

This used to work fine. I don't want to mess with userChrome.css to get it to work. It should just work like it used to.

Thanks very much...

Asked by cchato 1 year ago

Answered by cchato 1 year ago

  • Archived

Please add a Chinese translation package!

As a Chinese user, I am very dissatisfied with the inability to use the translation function. I request to add a Chinese option to the Firefox translation package. Thank … (read more)

As a Chinese user, I am very dissatisfied with the inability to use the translation function. I request to add a Chinese option to the Firefox translation package. Thank you!

Asked by 陶陶 1 year ago

Last reply by Paul 1 year ago

  • Archived

Captcha

Hi guys, Just wanting to know why the Captcha is so hard. I sometimes need to do the captcha 30-40 times. Can't there be a simpler way to do this. it's very frustrating w… (read more)

Hi guys, Just wanting to know why the Captcha is so hard. I sometimes need to do the captcha 30-40 times. Can't there be a simpler way to do this. it's very frustrating when I google an address that I need to go to but it takes 15 minutes to get through the captcha. I end up closing Firefox & opening Chrome or Edge. Can something be done about this? Also, Captcha is not clear.. When it comes up with "Motorcycles" is the rider included in this? Or "Stairs" is the hand rail included in that? Please change it to make it simpler so I can continue using Firefox. I'm using Windows 10 on a computer.

Thanks guys

Asked by Joe 1 year ago

Last reply by cor-el 1 year ago

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My Roboform add-on is not working

My RoboForm Mozilla add-on stopped working and I tried to uninstall then reinstall the app. When I try to reinstall the extension, the following pop-up occurs: RoboForm S… (read more)

My RoboForm Mozilla add-on stopped working and I tried to uninstall then reinstall the app. When I try to reinstall the extension, the following pop-up occurs: RoboForm Start Page has detected RoboForm browser extension but cannot connect with it. Please update RoboForm browser extension. How do I update the RoboForm browser extension? Thanks for any help you can provide to resolve this issue.

Asked by lawgersh 1 year ago

Last reply by MarkRH 1 year ago

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My tabs are lost and restoring has no effect

After my Windows 10 laptop being in sleep mode I found my background picture changed and all my Firefox tabs missing (while my bookmarks, add-ons, history etc. saved, and… (read more)

After my Windows 10 laptop being in sleep mode I found my background picture changed and all my Firefox tabs missing (while my bookmarks, add-ons, history etc. saved, and all other apps functioning properly). Recently Closed Windows menu was inactive and using Restore option in Library had no effect (despite availability of recent saves).

I found out that Mozilla folder was just missing in %appdata% (e.g. Profile Folder in about:support leaded to a non-existent directory). No manual changes to Firefox settings/data were made and no new profiles created.

What might be the problem and are there any ways to restore my tabs?

Asked by Denys 1 year ago

Answered by cor-el 1 year ago

  • Archived

Firefox still uses too much RAM, memory leak issue has not been fixed

I'm really shocked that the developers at Firefox has not at all fixed the memory leak issue, which caused my PC to crash three times in a row. This is clearly unacceptab… (read more)

I'm really shocked that the developers at Firefox has not at all fixed the memory leak issue, which caused my PC to crash three times in a row. This is clearly unacceptable; even other browsers I use don't eat up a lot of RAM in a matter of seconds that ends up my PC lagging, or worse, crashing as a result. To the Firefox devs; why are you overlooking an ongoing issue that should've been easily fixed from the get-go, especially with updates that obviously have nothing to do with the memory leak issue? It's really easy to make such a popular browser not hog up memory so easily without causing so much lag, even on higher end PCs.

If the memory leak issue isn't fully resolved by greatly reducing memory usage, especially if I'm only using one or two tabs with me, I will have to consider seeking for another working browser that does not have a memory leak issue, and remove Firefox and never reinstall it altogether.

Asked by VGNerd 1 year ago

Last reply by ThePillenwerfer 1 year ago

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No option to pin extension to toolbar

I am having trouble pinning any Extensions to my toolbar. When i click on the Extensions icon (puzzle piece), the Extensions menu immediately pops up. My extension (Bit… (read more)

I am having trouble pinning any Extensions to my toolbar. When i click on the Extensions icon (puzzle piece), the Extensions menu immediately pops up. My extension (Bitwarden) is set to "Enabled". When I click on the three horizontal dots, however, the only options are 1) Remove, 2) Report, or 3) Manage. There's no option given to pin the extension.

Because of that, the extension basically never opens, and I am unable to use it. Does anyone have any suggestions for me? Thanks in advance.

I am running Firefox 129.0.2 (64-bit) in Windows 11 on a Surface tablet. FWIW, the extension is running fine in Chrome.

Asked by jonathan.prin 1 year ago

Last reply by jscher2000 - Support Volunteer 11 months ago

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Visual Bugs within Firefox

Hello! I have been having certain visual bugs occurring within the Firefox browser, I do not know what's causing them but am hoping someone can help! Firefox keeps on add… (read more)

Hello! I have been having certain visual bugs occurring within the Firefox browser, I do not know what's causing them but am hoping someone can help! Firefox keeps on adding or changing translucent white boxes to multiple websites, I have some from YouTube attached below but I've had this issue on multiple websites. I'm using an ARM architecture Surface Pro X and when I reached out to Microsoft they couldn't help me since the error was just in Firefox.

Asked by Galen Schad 1 year ago

Answered by Galen Schad 1 year ago

  • Archived

restore

I accidentally closed Firefox with about 100 tabs open (doing research). I still had one ff window open with only one tab and I went to History (there is no session rest… (read more)

I accidentally closed Firefox with about 100 tabs open (doing research). I still had one ff window open with only one tab and I went to History (there is no session restore on my firefox-been thru that before) and selected restore recent tabs. That only opened about 10 tabs . BUT, now that becomes my " previous session" so how do I get my earlier session back. If I close FF and then open, all I get is that window with 10 useless tabs. This has happened before so I have FF set as default, and "open to previous window/tabs is selected". So how do I get my previous session open?

Asked by Fergus Thornton 1 year ago

Last reply by cor-el 1 year ago

  • Solved
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Correlation between Background and Firefox Data Collection and Use

I recently explored the backgrounds on Firefox. I choose one of the, because they look really nice. But after I changed my Firefox Data Collection and Use settings the ba… (read more)

I recently explored the backgrounds on Firefox. I choose one of the, because they look really nice. But after I changed my Firefox Data Collection and Use settings the background disappeared.

Why do you have to keep "Allow Firefox to send technical and interaction data to Mozilla" and "Allow Firefox to install and run studies" enabled?

Asked by lama.customs 1 year ago

Answered by TyDraniu 1 year ago

  • Archived

History not clearing

When I go to History and then Clear Recent History with History and Temporary File checked and the hit Clear nothing happens. I found that I can delete the histories one… (read more)

When I go to History and then Clear Recent History with History and Temporary File checked and the hit Clear nothing happens.

I found that I can delete the histories one by one with the Delete key.

Asked by hstick 1 year ago

Last reply by hstick 1 year ago

  • Archived

Sponsored shortcut for @Google despite sponsored shortcuts being disabled

I have disabled sponsored shortcuts in Firefox settings, and did this when I first set up my browser. Today when launching my browser the first link in my shortcuts was … (read more)

I have disabled sponsored shortcuts in Firefox settings, and did this when I first set up my browser.

Today when launching my browser the first link in my shortcuts was to @Google which I specifically do not use. I do not use google search. I do not want google search. I do not want cookies or content from google.

Why was this sponsored shortcut pushed to my browser after I disabled sponsored shortcuts?

Asked by 109238763191 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Cannot access certain websites

Specifically I cannot access the PG&E website. FF is suddenly unable to bring up my login page. Several versions ago I started having trouble with another webpage whe… (read more)

Specifically I cannot access the PG&E website. FF is suddenly unable to bring up my login page. Several versions ago I started having trouble with another webpage where I webcam is updated every 5 minutes. All other browsers work for these two websites (Edge, Chrome and Brave).

Asked by dcmcghee1 1 year ago

Answered by TyDraniu 1 year ago

  • Solved
  • Archived

Captcha not loading

Captcha is not working. In fact, the widget is not loading on my computer on any browser. However, when viewing the console while loading the website, is gives the error … (read more)

Captcha is not working. In fact, the widget is not loading on my computer on any browser. However, when viewing the console while loading the website, is gives the error messages shown in the image.

All extensions are disabled.

Tracking protection is set to standard

The browser settings are set to standard

Asked by John Burn 1 year ago

Answered by John Burn 1 year ago