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media load issue

I've been trying to watch live sports events on SECN+ through my Hulu subscription, but I'm encountering an error message stating, "The media could not be loaded, either … (read more)

I've been trying to watch live sports events on SECN+ through my Hulu subscription, but I'm encountering an error message stating, "The media could not be loaded, either because the server or network failed or because the format is not supported." I discovered that Firefox is blocking the stream, while it works perfectly on Chrome. With the college football season and other sports events approaching, I’m concerned that if this issue persists, I may have to stop using Firefox, which I've relied on for over two decades. Please help me fix this issue at your earliest convenience. Thanks.

Asked by Only Don't Know 5 months ago

Last reply by gpgann2 10 hours ago

This Still Hasn't Been Resolved For Me ImportEnterpriseRoots

I've written this back in March of 2024 about Being Managed By Your Organization but after reading all the ones that state "Resolved" I still don't get it! I'm using Win … (read more)

I've written this back in March of 2024 about Being Managed By Your Organization but after reading all the ones that state "Resolved" I still don't get it! I'm using Win 10 Pro 64 Bit Enterprise and everyday or any time I reboot I have to go into the registry to find Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies and delete Mozilla which the key shows ImportEnterpriseRoots. Now I'm running Avast Premium Security and have dealt with it from what I read about anti virus programs. When it comes to going into C:\Programs\Mozilla\ it doesn't show a folder called Distribution (not sure if that is the correct name but close enough to delete some jason file. I need some plain simply answer to resolve this daily problem.If you need more information please ask since I'm at my whits end dealing with this idiotic injection where even MircoShaft thinks I'm being managed *Some settings are managed by your organization? What organization since I don't have one. Please help a senior at 74 get this resolved.

Thank you and hopefully I'll get the answers I've been looking for. Jan Klassan

Asked by Jan Klassan 5 months ago

Last reply by rayny 5 days ago

  • Archived

Firefox blocking sites I try to open from links in emails

Firefox is refusing to open sites I am trying to access from links in my protonmail email account. It is giving me a message saying the sites are potential threats. "pdpw… (read more)

Firefox is refusing to open sites I am trying to access from links in my protonmail email account. It is giving me a message saying the sites are potential threats. "pdpwbj.clicks.mlsend.com" is what it tells me is the problem.

This is something I do everyday without issue. It isn't limited to one source of emails/websites - it is all of them.

I have cleared cache and history already. Help please as I need to access these websites for my work and having to go to all the individual websites and then to search for the linked content is taking a lot of time I don't normally use because I can just load using the links.

Thank you

Asked by lmhh1 6 months ago

Last reply by ccrider77 5 days ago

  • Archived

DuckDuckGo search

It seems since the latest update to FireFox (129.0) I am no longer able to pick a search engine to use, I can click on DuckDuckGo or any other choice for a search and no … (read more)

It seems since the latest update to FireFox (129.0) I am no longer able to pick a search engine to use, I can click on DuckDuckGo or any other choice for a search and no search engine will come up?? Thank You for any help or suggestions.

Asked by tc743wolf 6 months ago

Last reply by billandscottie 1 week ago

  • Solved

Enhanced Tracking Protection Blocks x.com in Windows

I've added https://x.com as an exception site but it is still blocked. https://x.com/mozilla doesn't work either Error message on the page: "Something went wrong, b… (read more)

I've added https://x.com as an exception site but it is still blocked.

https://x.com/mozilla doesn't work either

Error message on the page:

"Something went wrong, but don’t fret — let’s give it another shot.

⚠️ Firefox’s Enhanced Tracking Protection (Strict Mode) is known to cause issues on x.com"

After 2 days it used to finally load without my doing anything, but not now. I never loads using Firefox.

https://x.com is added as an exception, but obviously ignored.

Tried You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

   hold down the Shift key and left-click the Reload button   

NOPE

Tried: Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

   Settings -> Privacy & Security
   Cookies and Site Data: "Manage Data" 

"Clear the Cache":

   Settings -> Privacy & Security
   Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear 
   https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
   https://support.mozilla.org/en-US/kb/how-clear-firefox-cache 

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

   switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
   do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window 
   https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
   https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems 

NOPE - lost all my bookmarks, extensions, settings - not going there again thank you

as for:

You can check for issues with Enhanced Tracking Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

   click the shield icon for more detail and possibly disable the protection 

the sheild has a slash thru it saying "enhanced tracking is off for this site" when i put my mouse over it.

Asked by Taco X 5 months ago

Answered by TyDraniu 5 months ago

  • Solved
  • Archived

Cannot access local address 192.168.1.1

Cannot access local address 192.168.1.1 which is the address of the GUI interface to my ISP Gateway settings menu. I need it to be able to make changes to the Gateway se… (read more)

Cannot access local address 192.168.1.1 which is the address of the GUI interface to my ISP Gateway settings menu. I need it to be able to make changes to the Gateway settings.

I use to get displayed "Advanced" that allowed me to continue forward to get to an "insecure site", only recently that has not been happening (so I am stuck).

Any suggestions, advice, and/or workarounds are appreciated.

Thanks ~Bill

Asked by ElkHair14 6 months ago

Answered by ElkHair14 6 months ago

  • Solved
  • Locked
  • Archived

Firefox get white screen

When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, T… (read more)

When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, There is nothing I can do The crash log is here: bp-c489f92a-e918-43ba-ab0b-589210240812

Asked by 1940630798 6 months ago

Answered by sider 6 months ago

Buttons on one website not working

In netzero message center, none of the buttons work. I'm stuck at "Home". When the cursor is over "Inbox", "Compose" or "Address Book", it changes to the hand, but clicki… (read more)

In netzero message center, none of the buttons work. I'm stuck at "Home". When the cursor is over "Inbox", "Compose" or "Address Book", it changes to the hand, but clicking does nothing. I have the same Firefox setup on another computer, and everything works properly on it. I synced the new one to the working one and copied the settings from there. The only real difference is that the working one is Win10, this one is fresh Ubuntu.

Asked by thine_angel 2 weeks ago

Forced to update ?

So today I was using firefox for work with multiple tabs open, I try to open a new tab and I get this message " Restart to keep using firefox" I have updates set to "Che… (read more)

So today I was using firefox for work with multiple tabs open, I try to open a new tab and I get this message " Restart to keep using firefox"

I have updates set to "Check for updates but let you choose to install them" And the browser was fully updated to the newest update apart from this newest one?

Every time I try to open a new tab I keep getting this message mean I was unable to save my work and lost multiple tabs ?


Can someone explain this ?

Asked by john smith 5 months ago

Last reply by joe.killian1 3 weeks ago

Please add a Chinese translation package!

As a Chinese user, I am very dissatisfied with the inability to use the translation function. I request to add a Chinese option to the Firefox translation package. Thank … (read more)

As a Chinese user, I am very dissatisfied with the inability to use the translation function. I request to add a Chinese option to the Firefox translation package. Thank you!

Asked by 陶陶 5 months ago

Last reply by Paul 1 month ago

Fire Fox not compatible with updated PG&E website

Hello, PG&E just updated their webpage and it doesn't allow me to sign in. It informs me that Fire Fox isn't a compatible browser, all other websites are fine. It sug… (read more)

Hello, PG&E just updated their webpage and it doesn't allow me to sign in. It informs me that Fire Fox isn't a compatible browser, all other websites are fine. It suggests Chrome as the preferred browser. We pay our utilities through their site and we enjoy Fire Fox.Can anyone help resolve this issue? Thanks

Asked by Coffee Lunch and Crab 5 months ago

Last reply by kevin275 2 months ago

Plus sign to add more shortcuts is missing from Firefox browser home page/new tab page

Hello, An update or two (maybe more?) ago, the plus sign with which we add shortcuts to the Firefox browser home page/new tab page disappeared, so now we can no longer … (read more)

Hello,

 An update or two (maybe more?) ago, the plus sign with which we add shortcuts to the Firefox browser home page/new tab page disappeared, so now we can no longer add shortcuts on the home page/new tab page.  Please help.  I am running Firefox Version 129.0.2 (64-bit) on a Windows 11 Pro 64-bit if that makes any difference.  Thanks.

Asked by Wonder Woman 5 months ago

Last reply by markojotic 2 months ago

Firefox 129.0.2 has bugs

Hello. The latest update of FireFox 129.0.2 still has intermittent crashes. Sometimes I can't access my Google searches or links in emails don't work, then it works, then… (read more)

Hello. The latest update of FireFox 129.0.2 still has intermittent crashes. Sometimes I can't access my Google searches or links in emails don't work, then it works, then it starts to malfunction again. I have to restart my PC. Could you release a patch that works as well as before FireFox 129.0? On the other hand, Canal+ works perfectly Thanks. Kind regards.

Asked by Igor 5 months ago

Last reply by steven.copias 2 months ago

Hotmail/Outlook

Yesterday, I get a screen popup that says" Outlook(formerly Hotmail)" Saying Hotmail will now be Outlook. I've had Hotmail for maybe 30+ years now? I've always had Firef… (read more)

Yesterday, I get a screen popup that says" Outlook(formerly Hotmail)" Saying Hotmail will now be Outlook.

I've had Hotmail for maybe 30+ years now? I've always had Firefox open to my inbox, which is Outlook and has been for a year or better.

Since yesterday it will not open up to my inbox. It opens to the MS website showing what I wrote up above and a picture of Outlook.

I've deleted cookies and cache. Also history. Even though I point it to my inbox it just goes to that advertisement. I have the stay signed in box checked and don't show this again. But it does show again and again. I hope there's a way to fix this, pretty sure it not a Firefox issue. Just hoping someone else has had and and found a way around it.

Thanks Daniel B

Asked by DocHoliday69 5 months ago

Last reply by ThePillenwerfer 2 months ago

  • Archived

Live.com cannot open my email account

Dear sir , why i can't open email account ? please open for me , my account : Email hidden@live.com Thank you your kindly Roger Phang warmest reg… (read more)

Dear sir , why i can't open email account ? please open for me , my account : Email hidden@live.com

Thank you your kindly Roger Phang warmest regards

Asked by Phang Roger 6 months ago

Last reply by jonzn4SUSE 3 months ago

  • Solved
  • Archived

how to add extension icon to toolbar

I recently added the "Display Autoplay" extension. I can't seem to figure out how to get the icon to show in the tool bar. See Attached acreen shot. That's assuming that … (read more)

I recently added the "Display Autoplay" extension. I can't seem to figure out how to get the icon to show in the tool bar. See Attached acreen shot. That's assuming that this extension icon can be added to the tool bar. I look forward to anyone's comments. Thanks

Asked by arejfour 6 months ago

Answered by cor-el 6 months ago

  • Archived

XUL runner Error platform version 126 is not compatible with minVersion 125.03 is slowing down the PC

My PC is running very slowly On logging out which takes a very long time I get a message: XUL runner Error: Platform version 126 is not compatible with miniVersion 125.0… (read more)

My PC is running very slowly On logging out which takes a very long time I get a message: XUL runner Error: Platform version 126 is not compatible with miniVersion 125.03

I cannot find GoogleGoogle Play on my PC and do not use it so I can't delete and re install

Asked by Peta Odonovan 6 months ago

Last reply by Kiki 3 months ago