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  • Archived

Fonts not displayed correctly - prints unreadable jibberish

Hi all, I'm having an issue that I've seen mentioned over several years and without a workable solution - I'm at the point of having to transfer all my browser usage to … (read more)

Hi all, I'm having an issue that I've seen mentioned over several years and without a workable solution - I'm at the point of having to transfer all my browser usage to chrome and abandon my beloved firefox. The issue has been 'answered' by advanced users to tell people to 'inspect' which font is the issue then check local systems font book for corrupted/duplicate fonts: however this is not a satisfactory response. Context: see screen shot attached for what the jibberish looks like, and a point in the 'inspect' view that I believe (guessing) is involved. System: Firefox 112.0.2 (64-bit), MacOS 13.3.1 (a) (22E772610a) on Macbook Pro (13-inch, 2020, 2 GHz Quad-Core Intel Core i5). This same websites do not have any issue on the same computer viewed on Chrome or Safari. Nor is there any problem on my iPhone on the iOS firefox browser.

Firstly this is not a user-friendly solution for most people, I'm afraid. Opening the inspect viewer is mindboggling for anyone who doesn't code and even for people who do some programming but not for websites (like me), it isn't exactly self-explanatory. I think I've managing to find examples that indicate 'Roboto' seems to be consistently involved in the display issue. Secondly, the step for 'fixing' the font that is the culprit - my local system indicates that all fonts are valid and there are no duplicates. I haven't installed manually Roboto as I'm uncertain where to 'safely' get the font from and my computer is owned and managed by my workplace - with overly strict administration/security rules so if I f-up a download of something dodgy my IT service will blacklist me and revoke my admin access... ** which would mean I'd be unable to do my job!**. I wondered if perhaps there is some security setting due to that, which stops website from loading the fonts they choose? From previous 'solutions' it said that having Firefox preference set to "allow websites to choose their own fonts..." should mean the websites can load as needed. If indeed I must manually download fonts for each and every instance that Firefox fails to display text legibly that is equivalent to Firefox being unusable. I'm clearly frustrated and it's because I love FIrefox and the ethos behind it all so leaving for Chrome would be very sad indeed! Help and a solution for normal users would be so very much appreciated. Also where can I properly lodge this issue with peeps who fix things? There are issues of this kind going back years and for both Windows and Mac Systems so it's not a one-off problem but a recurring one! Please pretty please, people who do the magic that makes Firefox - fix this issue... Thanks for reading my rant and for any helpful responses. Cheers, Megan

Asked by megan.ej.campbell 11 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

Firefox crashes when I use "paste" action

Due to some unknown reason from today morning whenever I use paste function, my Firefox crashes and quits. It includes pressing ctrl+v, right click and paste, and edit>… (read more)

Due to some unknown reason from today morning whenever I use paste function, my Firefox crashes and quits. It includes pressing ctrl+v, right click and paste, and edit>paste. It occurs in all webpages and not only with texts, but also when I try to copy/paste for example a bookmark.

My browser is up to date, I rebooted several times, and also opened Firefox in Troubleshoot mode. But the crash still happens.

Does anyone have any idea what the reason of this problem is and how I can fix it?

Asked by shadmehrbaz 11 months ago

Last reply by Terry 10 months ago

  • Archived

Microphone not working in Firefox or Chrome, but Camera is

I believe this happened after some Windows update. Neither in Firefox, nor in Chrome can I get my microphone to work. The browsers are correctly asking for permission to… (read more)

I believe this happened after some Windows update.

Neither in Firefox, nor in Chrome can I get my microphone to work. The browsers are correctly asking for permission to access the microphone, apparently the website gets a positive feedback, but no audio stream.

For example, if I use the online microphone test, the test widget displays a line, but no visualisation of my speaking. https://www.onlinemictest.com/

The webcam works fine, and the microphone does work in other applications.

Teams Web even allows me to switch Microphone from my headset to the internal mic, but it doesn’t change anything.

Might there be some Windows Policies in play that forbid browsers in general to access the microphone?

How can I further analyse this issue?

Thanks a bunch already!

Asked by Andy 11 months ago

Last reply by mrianick 10 months ago

  • Solved
  • Archived

Close tab button on left

As per old thread at: https://support.mozilla.org/zu/questions/1365405 which has since been archived. As of version 113, this solution is being suppressed. I occasional… (read more)

As per old thread at: https://support.mozilla.org/zu/questions/1365405 which has since been archived.

As of version 113, this solution is being suppressed. I occasionally see the x appear briefly on the left when a tab is selected, but then it reverts. So far I have not been able to work out what setting is overriding this function, so I've just rolled back to 112 and used the "--allow-downgrade" flag on the firefox shortcut so I can still load my old profile, but understand this is not a safe option in the long term.

Asked by Venoltar 10 months ago

Answered by cor-el 10 months ago

  • Archived

How do I reset individual links from purple back to blue?

I would like to be able to reset links on a webpage to be as if I have never clicked on them, but I am unable to do so. I have tried: -Resetting all of the cookies, hist… (read more)

I would like to be able to reset links on a webpage to be as if I have never clicked on them, but I am unable to do so. I have tried:

-Resetting all of the cookies, history, etc for that individual website. -Removing the URLs from the links in question from my browser history. -Downloading this extension: https://addons.mozilla.org/en-US/firefox/addon/remove-visited-link/ and using it -Going into settings and changing the visited link color.

Nothing has worked so far. One thing about the website in question is it has its own unique color for visited links---I am wondering if that is causing this? Additionally, this persists whether or not I am signed in to this website.

Thanks.

Asked by chalejohnson 10 months ago

Last reply by cor-el 10 months ago

  • Solved
  • Archived

Extremely high Cpu usage after firefox update

Hello, I hope someone can help me. Ever since I updated firefox, my cpu is almost at 100%. With only 2 or 3 tabs open. I updated from version 106.0.2 to 112.0.2. Before … (read more)

Hello, I hope someone can help me.

Ever since I updated firefox, my cpu is almost at 100%. With only 2 or 3 tabs open. I updated from version 106.0.2 to 112.0.2. Before this update, I could have several tabs open, up to 10 and the computer would run fine. Now with 3 tabs open, it gets really slow. And I can hear my desktop suffering (the fans go to full speed). When checking the task manager, firefox is taking all the memory and the cpu usage is almost at 100%. I have to keep restarting firefox.

The conditions are the same. The only thing that changes was updating firefox. I already searched for ways to reduce the firefox cpu usage, but nothing changed.

Is there a way to fix this? Or how can I go back to an older version of firefox? Because I'm afraid my computer will die from simply opening 3 tabs.

Thank you in advance.

Asked by Dark_mustard 11 months ago

Answered by cor-el 11 months ago

  • Archived

losing my session of opened tabs every time firefox updates on ubuntu

I very rarely reopen my apps because I also very rarely power off my laptop and use sleep mode instead (usually times between actual shutdowns are around a week). So ubun… (read more)

I very rarely reopen my apps because I also very rarely power off my laptop and use sleep mode instead (usually times between actual shutdowns are around a week). So ubuntu snap likes to update apps regardless of app being closed or not. And once in a while I get my firefox instance closed without me doing it, this would be fine if after reopening it all my tabs were in the same place (or at least I could restore them), but they all gone. I can't restore a session, I only have my history and have to reopen all of them manually.

Please don't tell me to use laptop like a normal person or that I can just listen to ubuntu warnings about updates and close software once in a while. The point is that I don't have this issue with other browsers (also using chrome and brave). If one of this counterparts shuts down unexpectedly it always suggests to restore your session on startup. I know firefox has this feature, but it seems to not work in this exact scenario.

Asked by fr08ty 11 months ago

Last reply by jonzn4SUSE 11 months ago

  • Archived

Can't update Firefox

When I click the "restart to update" button it restarts but the button is still there and it's not working. I even restarted my laptop and still nothing. Is there anyway … (read more)

When I click the "restart to update" button it restarts but the button is still there and it's not working. I even restarted my laptop and still nothing. Is there anyway for me to fix it?

Asked by jillv46 11 months ago

Last reply by jonzn4SUSE 11 months ago

  • Solved
  • Archived

How to change my email address

I need to change my email address as my provider is closing down. I have seen the suggestion that I make a secondary with my new address but this will nor work as I have … (read more)

I need to change my email address as my provider is closing down. I have seen the suggestion that I make a secondary with my new address but this will nor work as I have the secondary address with the same provider.

Asked by Glenys Gould 11 months ago

Answered by jscher2000 - Support Volunteer 11 months ago

  • Solved
  • Archived

Downgrade Firefox to version with the bookmarks Sort by name not removed

For the love of God, can someone explain who thought it was a good idea to remove the option to sort bookmarks menus by name? Please do not suggest users to open the All … (read more)

For the love of God, can someone explain who thought it was a good idea to remove the option to sort bookmarks menus by name? Please do not suggest users to open the All bookmarks and using the View > Sort option because it's not permanent, such useless option only applies temporarily while that window is open.

What version must I downgrade to in order to recover the bookmarks sort by name? Because of course the option won't be recovered. Kindly explain who, and why did you decide it was very useful for the end user to delete this option.

Asked by andresz01 11 months ago

Answered by cor-el 11 months ago

  • Solved
  • Archived

The width size of search-engine-textbox on Overflow Menu is no full size anymore, Firefox 113

After update to Firefox 113, the width size of search-engine-textbox on Overflow Menu is no full size anymore. Before update to Firefox 113 (version 112 or older), the w… (read more)

After update to Firefox 113, the width size of search-engine-textbox on Overflow Menu is no full size anymore.

Before update to Firefox 113 (version 112 or older), the width size is still normal: full size; like search-engine-textbox on Toolbar.

  • 5 screenshot:

[1]: Firefox 113, about version, link image: 1-About-version

[2]: Firefox 113, the width size of search-engine-textbox on Toolbar is full size, link image: 2-Search engine textbox - on toolbar - full width

[3]: Firefox 113, customize mode, the width size of search-engine-textbox on Overflow Menu is now full size, link image: 3-Search engine textbox - on overflow menu - customize mode - full width

[4]: Firefox 113, after customize, the width size of search-engine-textbox on Overflow Menu is no full size anymore. The width is so narrow, link image: 4-Search engine textbox - on overflow menu - after customize - narrow width

[5]: Firefox before 113, screenshot of another post (2022-may-04), the width size of search-engine-textbox on Overflow Menu is now still normal: full size.

link image: image on reddit

link post: post on reddit


Please review and restore the width setting, same as version 112 and earlier.

Thanks and best regards!

P.S.: I posted this on " Mozilla Connect > Discussions" at this link: The width size of search-engine-textbox on Overflow Menu is no full size anymore, Firefox 113

Asked by zuumvuoogkagwkqpqa 11 months ago

Answered by cor-el 11 months ago

  • Archived

Very high CPU usage when closing Fx 112.0.2

After upgrading one machine from Fx 110.0.1 to Fx 112.0.1 (as per usual with "major" upgrades with the full install file) I noticed very high CPU usage when closing Fx, a… (read more)

After upgrading one machine from Fx 110.0.1 to Fx 112.0.1 (as per usual with "major" upgrades with the full install file) I noticed very high CPU usage when closing Fx, and it took quite some time to settle. I upgraded it to 112.0.2 via Help-About, but saw the same issue.

That is, starting Fx, opening a "private browsing window" and visit some site, say a search engine, then closing the private window and finally the first Fx window. (At the time I also see some spikes in CPU usage from the firewall software etc.)

Since I can’t have it like this, computer almost stalling for 30 sec, after closing Fx, and to see if there would be any update later to solve this issue, I uninstalled Fx 112.0.2 (I have complete backups of Fx profiles), and, just as a test, reinstalled Fx using the prior version of setup that I had, Fx 110.0.

Of course this meant a clean profile, not what any user wants to see (missing bookmarks is almost minor compared to all settings, incl. in add-ons, gathered over time. So I used the profile manager to change to my previously used default profile. After a restart I was greeted with a prompt that this couldn’t be done (since it may corrupt bookmarks(?) etc.) and I was left with the only options to abort (cancel) or create a new profile. Oh, great. I had not even used the newer ver. (Fx 112) to change or create anything, but I assume Mozilla could have something between the different versions.

So, I uninstalled Fx 110.0 (and of course in the process of creating a new profile/resetting settings it had reverted to "download updates in background", and I had to change that setting back, and stopped what was pending, during my tests trying to move it to my old profile). I installed Fx again, using the setup file for 112.0.1 and did a direct upgrade to 112.0.2, and pointed it to my old default profile, which had been used with 110.0.1 and during the first upgrade to 112.0.1.

Fx is working with my profile again, but it takes a very long time to close and (perhaps together with other software) consumes a lot of CPU, almost stalling the PC. During one such situation this morning I got two prompts for XULRunner "Could not determine any profile running in background task mode!" Never seen before. (I noticed that there now is a new folder in Roaming\Mozilla\Firefox\ called "Background Tasks Profiles".

Any help would be very much appreciated.

Asked by atria 11 months ago

Last reply by atria 11 months ago

  • Archived

Changing the displayed folder in the Bookmark Toolbar

Is it possible to change the displayed folder in the Bookmark Toolbar? So that not the folder "Bookmarks Toolbar" is used, but a self-selected? Benefit: For example, a … (read more)

Is it possible to change the displayed folder in the Bookmark Toolbar? So that not the folder "Bookmarks Toolbar" is used, but a self-selected?

Benefit:

For example, a Firefox sync account is used across multiple devices. But the most important pages differ from device to device (e.g. work/private). Accordingly, a different folder should be displayed in the Bookmarks Toolbar on different devices.

Asked by info9223 11 months ago

Last reply by cor-el 11 months ago

  • Archived

Unable to connect

Unable to connect An error occurred during a connection to www.irctc.co.in. The site could be temporarily unavailable or too busy. Try again in a few moments. If … (read more)

Unable to connect

An error occurred during a connection to www.irctc.co.in.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

Why i am getting this error despite this website is operational through CHROME

Asked by D.Anwar 11 months ago

Last reply by cor-el 11 months ago

  • Archived

https//: sites are giving me unsecure warnings.

I have a windows 10 desktop. I use several different browsers including Firefox. When online and searching for a site, I choose only https//: sites. However, I am getti… (read more)

I have a windows 10 desktop. I use several different browsers including Firefox. When online and searching for a site, I choose only https//: sites. However, I am getting an unsecure warning when I click on them. It opens the sites in private mode so why do they not open in regular search mode? Also sometimes when I am in a https//: site I trust & have been to before, the links receive an unsecure warning too. How do I fix this?

Asked by Breezy 11 months ago

Last reply by cor-el 11 months ago