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  • Solved

Can't answer on support.mozilla.org :x

I asked a question to add details after an answer but when I have an error when I click to the "Post a Reply" button. 400 Bad request: detail "Question creator cannot ta… (read more)

I asked a question to add details after an answer but when I have an error when I click to the "Post a Reply" button.

400 Bad request: detail "Question creator cannot take a question."

Asked by gui_@.@ 4 months ago

Answered by gui_@.@ 4 months ago

  • Solved

Cannot install 52.9.0esr on XP SP3

52.9.0esr is claimed to be the last version for XP. Unfortunately it is not quite true. It is for XP SP2 ONLY. Trying to install on SP3 ends with the message that SP2 is … (read more)

52.9.0esr is claimed to be the last version for XP. Unfortunately it is not quite true. It is for XP SP2 ONLY. Trying to install on SP3 ends with the message that SP2 is required. IMO the installer is simply too strict on demanding exact version of SP ! https://www.mozilla.org/en-US/firefox/52.9.0/system-requirements/

I went through the list of versions (thanks Mozilla that they all are still available!) and found that the last version I can install is... version... 12.0b6. https://www.mozilla.org/en-US/firefox/12.0/system-requirements/

And indeed I installed 12.0b6 successfully but I would like to install 52.9.

Asked by andrzejm007 4 months ago

Answered by andrzejm007 4 months ago

  • Solved

Two maps "Andere bladwijzers" (Other bookmarks) in Firefox.

Good morning, Recently I discovered there are two maps called "Andere bladwijzers" in my Firefox browser. I deleted a submap in the second map and noticed this submap had… (read more)

Good morning, Recently I discovered there are two maps called "Andere bladwijzers" in my Firefox browser. I deleted a submap in the second map and noticed this submap had also disappeared in the first map. Is there something I must do or can I leave these two large maps as it is? Thanking you in advance for your reply. With kind regards, Ed Schijf, the Netherlands

Asked by edschijf 4 months ago

Answered by edschijf 4 months ago

  • Solved

Sync tabs gone

I wanted to use sync to transfer my tabs from my previous MacBook to my new MacBook. I reset the previous MacBook and now when I login to the new one, sync does not show … (read more)

I wanted to use sync to transfer my tabs from my previous MacBook to my new MacBook. I reset the previous MacBook and now when I login to the new one, sync does not show any of my previous tabs.

Asked by alphahz100 4 months ago

Answered by jonzn4SUSE 4 months ago

  • Solved

back button not bringing up previous page without right clicking

I expect the back button to return to the previous page visited, but too often the button either doesn't respond at all or a right click is required to view the page hist… (read more)

I expect the back button to return to the previous page visited, but too often the button either doesn't respond at all or a right click is required to view the page history. Is there something I need to do get the original function of the back button that I thought was universal in most browsers?

Asked by cnaset@msn.com 4 months ago

Answered by cor-el 4 months ago

  • Solved

Firefox takes ~1 minute to load pages after window appears.

Title. Whenever I open Firefox, the window will appear shortly after, but it will take around a minute for websites to load. This applies to both tabs from older sessions… (read more)

Title. Whenever I open Firefox, the window will appear shortly after, but it will take around a minute for websites to load. This applies to both tabs from older sessions and opening new tabs. It doesn't matter whether I've just booted up, or if I've been running for half an hour. I've tried disabling all extensions, but that hasn't fixed anything. I am running Linux Mint 21.1 Cinnamon on my Gaming Laptop. Specs shouldn't be an issue. ANY HELP WOULD BE MUCH APPRECIATED!

Asked by logangbentley 4 months ago

Answered by jonzn4SUSE 4 months ago

  • Solved

Firefox toolbar not showing addon extensions

I have run Firefox for years on up to 4 PCs at once, everything has always synced and screens all look the same. Recently one laptop lost the addon extension icons in th… (read more)

I have run Firefox for years on up to 4 PCs at once, everything has always synced and screens all look the same. Recently one laptop lost the addon extension icons in the Firefox toolbar. They remain on all other installations. I have tried uninstalling Firefox and installing an earlier build, and also the latest Beta build with no luck. All extensions show as installed and activated. I have copied the Profile from another laptop. I have of course done a reset. Any other suggestions?

Asked by pcvallee 4 months ago

Answered by pcvallee 4 months ago

  • Solved

Ask to open of download isn't working

I have my setting to ask me what to do with files, pdf , whether open or download i have it all set to ask it asks , it opens them in firefox but still downloads them t… (read more)

I have my setting to ask me what to do with files, pdf , whether open or download i have it all set to ask it asks , it opens them in firefox but still downloads them to my computer. i don't want them to download , i'm never sure if they are safe how i stop stop auto download This has only been in the last few updates this began

Asked by cyntaur 4 months ago

Answered by Terry 4 months ago

  • Solved

Delete cookies and sitedata when closing Firefox --> about:config Setting?

Hello, we use firefox in our company and the requirement appeared to turn on the security setting "Delete cookies and sitedata when closing Firefox" due to our security… (read more)

Hello,

we use firefox in our company and the requirement appeared to turn on the security setting "Delete cookies and sitedata when closing Firefox" due to our security guidelines.

I´ve already checked the "Enterprise Policy Generator" Plugin, but there is no such option. Is there a possibilty to check this option and block it for the user by the about:config page?

Thanks in advance, J.Stempel

Asked by J.Stempel 4 months ago

Answered by TyDraniu 4 months ago

  • Solved

is it possible to get help from technical specialists from mozilla?

I have a problem with buttons in google docs, buttons works but pictures of buttons are dissipated. I asked about this questions to the community, but nobody could help m… (read more)

I have a problem with buttons in google docs, buttons works but pictures of buttons are dissipated. I asked about this questions to the community, but nobody could help me. I can't find if I can to get help from technical specialists of mozilla company? Is there only this community? This is really huge problem for me, because I work a lot with google docs and if I don't solve this problem then I'll have to go to another browser, but I don't want to :(

Asked by Aivory 5 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

  • Solved

Facebook starting scrolling out of control...again

In reference to my previous post ( https://support.mozilla.org/en-US/questions/1382198?page=1 ) I have noticed that the "jumping while scrolling" in the Facebook News fe… (read more)

In reference to my previous post ( https://support.mozilla.org/en-US/questions/1382198?page=1 ) I have noticed that the "jumping while scrolling" in the Facebook News feed has returned after a couple of months of proper behavior. Ver. 108.0.2 It's not as bad as it was but it seems to be getting worse.

Is the circus back in town?

Am I going to have to move back to Chrome again ?? >:-(

Asked by Helium2 4 months ago

Answered by Helium2 4 months ago

  • Solved

Firefox+VPN=no access to Youtube

As of today (worked yesterday and previously), I cant access Youtube using Firefox with my ProtonVPN on. Chrome+ProtonVPN=yes Firefox+ProtonVPN=no Firefox withoutVPN=yes … (read more)

As of today (worked yesterday and previously), I cant access Youtube using Firefox with my ProtonVPN on. Chrome+ProtonVPN=yes Firefox+ProtonVPN=no Firefox withoutVPN=yes Can I fix this in Firefox settings or ProtonVPN settings. I have contacted both.

Asked by hetrazom 4 months ago

Answered by Dropa 4 months ago

  • Solved

Youtube appearance defaults to dark when set to light.

For the past week Firefox has been opening Youtube in dark when for the last decade I've been using light. Every time I change to light it works for that tab, if I open a… (read more)

For the past week Firefox has been opening Youtube in dark when for the last decade I've been using light. Every time I change to light it works for that tab, if I open a new tab and load Youtube it opens in dark appearance. When I change to light and then click my avatar in the top right of Youtube it's still states I'm in dark when it's in light.

Why doesn't the light appearance stay? I've cleared cookies and that doesn't seem to work. It's also specific to Firefox, this doesn't happen in Microsoft Edge.

Asked by immodium 4 months ago

Answered by immodium 4 months ago

  • Solved

Nothing is loading but other browsers do

Alright first of all I already tried all the tipps about Proxy and basically anything network related. It also happened out of nowhere since I was using my computer the … (read more)

Alright first of all I already tried all the tipps about Proxy and basically anything network related. It also happened out of nowhere since I was using my computer the night before but when I tried opening Firefox the next day it wouldnt load any site, crashed if I tried too much or got really weird and even if it did load after a long time of trial and error it only lasted for a bit and didnt load fully either. I'm on version 108.0.2 as of the last time checking. Everything else seems to be updated as well especially since other browsers work perfectly fine. I also cant really click on much since as I said if I try too much it crashes or doesnt work as intended. I'll provide some pictures which might help the cash report just in case.

I'd also rather not try reinstalling everything since I have a lot of rather important tabs open and I dont wanna risk losing any of them since im not sure how well the Firefox sync. works in this case.

Asked by JustLeon 4 months ago

Answered by cor-el 4 months ago

  • Solved

Can't print in Black & White

I've recently switched back to Firefox from Edge and have run into a frustrating issue. When I try to print documents from Firefox, the "Color Mode" in the print setting… (read more)

I've recently switched back to Firefox from Edge and have run into a frustrating issue.

When I try to print documents from Firefox, the "Color Mode" in the print settings is grayed out so I can't select B&W.

This same problem exists both on my MacOS laptop + my Windows 11 desktop. Additionally, they are connected to different printers on different networks. It also occurs whether I'm trying to print a PDF or anything else in Firefox.

Based on this, it appears Firefox is the culprit here.

Any ideas on how to fix this?

Firefox Version: 108.0

Asked by converge 4 months ago

Answered by TyDraniu 4 months ago

  • Solved

I pressed some button that is on the left side of the keyboard, I didn't see what it was, and after that my url bar for some reason has a space that leaves the text on the right after that

I pressed some button that is on the left side of the keyboard, I didn't see what it was, and after that my url bar for some reason has a space that leaves the text on th… (read more)

I pressed some button that is on the left side of the keyboard, I didn't see what it was, and after that my url bar for some reason has a space that leaves the text on the right after that

Asked by charles20091903 4 months ago

Answered by cor-el 4 months ago

  • Locked

I pressed some button that is on the left side of the keyboard, I didn't see what it was, and after that my url bar for some reason has a space that leaves the text on the right after that

I pressed some button that is on the left side of the keyboard, I didn't see what it was, and after that my url bar for some reason has a space that leaves the text on th… (read more)

I pressed some button that is on the left side of the keyboard, I didn't see what it was, and after that my url bar for some reason has a space that leaves the text on the right after that

Asked by charles20091903 4 months ago

Last reply by cor-el 4 months ago