Showing questions tagged:

Facebook isn't loading

Facebook simply isn't loading in Firefox anymore - it loads in Edge on my PC just fine and on my Mobile Android Browser . I've tried disabling all extensions, and clearin… (read more)

Facebook simply isn't loading in Firefox anymore - it loads in Edge on my PC just fine and on my Mobile Android Browser .

I've tried disabling all extensions, and clearing cache and cookies, but Facebook still refuses to load and returns the message, attached.

Solved Archived 4 1674

Did Not Connect: Potential Security Issue

Since updating Firefox I can no longer connect to known good sites without getting "Did Not Connect: Potential Security Issue". This includes U.S. government sites! For i… (read more)

Since updating Firefox I can no longer connect to known good sites without getting "Did Not Connect: Potential Security Issue".

This includes U.S. government sites! For instance, try connecting to https://covidtests.gov/ .

Why completely block access to the site? Why can't I make exceptions or tell Firefox to accept the risk and continue?

Solved Archived 15 1671

Warnings of a trojan virus infection keep popping up on my other Windows 11 computer

On my Windows 11 computer messages keep cropping up supportably from Firefox. I have switched the computer off. this is from my old computer. I don't know what to do now.… (read more)

On my Windows 11 computer messages keep cropping up supportably from Firefox. I have switched the computer off. this is from my old computer. I don't know what to do now. Colin

Solved Archived 3 1664

Strange download from Firefox today - xRqj7qhl.html - Sixe: zero bytes - Kind: HTMLtext

I received this download from Firefox today, July 22, 2025: xRqj7qhl.html - Size: zero bytes - Kind: HTML text . I've never experienced this before. Is it legitimate? Th… (read more)

I received this download from Firefox today, July 22, 2025: xRqj7qhl.html - Size: zero bytes - Kind: HTML text . I've never experienced this before. Is it legitimate? Thanks

Solved Archived 4 1663

2025/04/09 Firefox bookmarks and tags missing. Restore not working.

An hour ago I had all of my Firefox bookmarks. Ten years of meticulously filed and regularly culled references that I use multiple times daily. I rarely log out of Firefo… (read more)

An hour ago I had all of my Firefox bookmarks. Ten years of meticulously filed and regularly culled references that I use multiple times daily. I rarely log out of Firefox sync, so that I can keep them up to date.

I now have no bookmarks and no tags.

For some context, two things just happened simultaneously. So, I'm not entirely sure which is the culprit.

1) Firefox just updated and I rebooted my computer.

2) Norton 360 updated sometime in the past two days. I attempted to familiarise myself with the new interface. Foolishly, given the track record of Norton-360-for-breaking-your-games, I ran the disc cleanup, which recommended I remove approximately 400 Mb of data. Norton stated this data was temporary files. If they were indeed my bookmark history, nowhere did Norton indicate they were bookmarks. Also, never have I encountered a disc cleanup that wholesale wipes bookmarks. I do hope Norton is not the culprit and this is just a glitch, because if this were due to Norton having no safety net for deleting an entire library of bookmarks - and they can't help me restore them - then that will be the final nail in the coffin for me doing business with Norton.

The suggestion to go to Import and Backup in Firefox, then click Restore, offers only the option of Choose file... - and then launches nothing.

Currently, I'm seeking any means of restoring my bookmarks. Any help would be appreciated.

I had presumed that I was taking reasonable measures through my Firefox Sync settings to protect my bookmarks and ensure they could be restored in the event of accidents. If these bookmarks are permanently lost, the amount of work I've just lost is quite the blow.

Edit No. 01: After writing this, my Bookmarks Toolbar is also now empty. Perhaps it had wiped earlier, but was merely waiting for a refresh to take effect.

Edit No. 02: Also, it seems I am unable to create any new bookmarks. I shall read the help suggestions relating to that now, to see if it's a relevant issue.

Solved Archived 1 1625

I get an edgesuite.net error from many sites using Firefox ESR

I have CentOS Stream release 8 on my laptop and desktop, with firefox-115.11.0-1.el8.x86_64 If I connect to some sites, such as signin.costco.com, www.tesla.com/modely, w… (read more)

I have CentOS Stream release 8 on my laptop and desktop, with firefox-115.11.0-1.el8.x86_64

If I connect to some sites, such as signin.costco.com, www.tesla.com/modely, www.airindia.com, www.meijer.com, I get errors such as You don't have permission to access "http://www.tesla.com/modely" on this server. Reference #18.71951eb8.1774502305.1a7c7680 https://errors.edgesuite.net/18.71951eb8.1774502305.1a7c7680 You don't have permission to access "http://www.airindia.com/" on this server. Reference #18.c50e2017.1774501671.2dadbdb4 https://errors.edgesuite.net/18.c50e2017.1774501671.2dadbdb4

The error appears invariant of my IP address (different IPv4 addresses after rebooting my router, or an IPv6 address via a proxy). I have Firefox 60.7.2esr and 78.5.0esr on an older machine. Those sometimes work to some of these sites, but don't support all the site functionality, e.g. I can't actually login to Costco. www.tesla.com/modely works in 78.5.0esr. The Firefox on my Android tablet works for tesla; I haven't checked all the other sites. In conversation with my ISP (Starlink) customer service AI, I have tried deleting cookies and disabling plugins (only H264 and Widevine) with no effect. It suggests there is a problem with Akamai fingerprinting the browser.

I get edgesuite errors using Lynx or elinkx or curl also

Solved Archived 6 1623

fast internet speed but very slow download speed

So my internet speed is around 100 Mbps but i only get 10 to 12 Kbps when download a small file, idk why because i tried using ethernet and it is still 10 to 12 kbps (so… (read more)

So my internet speed is around 100 Mbps but i only get 10 to 12 Kbps when download a small file, idk why because i tried using ethernet and it is still 10 to 12 kbps (sorry for bad english)

Solved Archived 2 1622

passkey required

Mozilla will not let me sign into my Amazon account without using a passkey. I have never established a passkey and I do not wish to use my phone to sign in and without … (read more)

Mozilla will not let me sign into my Amazon account without using a passkey. I have never established a passkey and I do not wish to use my phone to sign in and without using one of those two options, my computer is completely locked and I have to shut it down and reboot or sign out of Microsoft in order to regain service. I have deleted Firefox from my phone...I have deleted the Amazon app from my phone, and I unsynched everything before I did so. I have errased all of my cookies and cleared the cash. I use an Apple phone which is equipped with an excellent browser, and unless I can find some work around for this I am going to delete Firefox from my PC as well.

Solved Archived 3 1600

Strange shopping card icon - how can I remove it?

Since the last update, the firefox taskbar icon is showing a strange shopping card icon? How can I remove it? I am not shopping with Firefox, I am using it as my web brow… (read more)

Since the last update, the firefox taskbar icon is showing a strange shopping card icon? How can I remove it? I am not shopping with Firefox, I am using it as my web browser.

Solved Archived 4 1594

Cannot access any major streaming platform (Prime Video, Netflix, Disney+)

I've freshly reinstalled Windows 11 and after trying to access and watch a movie on any of these sites I get an error (see the pictures). Browser version: 137.0.1 (64 bit… (read more)

I've freshly reinstalled Windows 11 and after trying to access and watch a movie on any of these sites I get an error (see the pictures).

Browser version: 137.0.1 (64 bit) Widevine version: 4.10.2891.0

Already tried to disable/enable DRM. Already reinstalled firefox. Already manually installed widevine. No clue what could be causing this issue.

Solved Archived 17 1592

How to block a site using ublock origin ?

Good day, The issues that I am encountering are explained below. The solution found after hours of research is uBlock Origin : https://ublockorigin.com/. Do you know whi… (read more)

Good day, The issues that I am encountering are explained below. The solution found after hours of research is uBlock Origin : https://ublockorigin.com/. Do you know which filters and rules should be applied to exclude the Wikimedia Foundation and all of its derivatives from the results provided by my search engine? Please share your knowledge. Sincerely. ________________________________________________________________________________________________________________________ I am utilizing Firefox ESR 128.10 desktop version on the Linux operating system. I wish to conduct research on the internet, utilizing the Startpage search engine. I would like to exclude the following sites from my search results: wikipedia.org, the Wikimedia Foundation, and any affiliated websites, regardless of the language or location settings configured.

What is the correct approach to establish a customized Startpage search profile excluding all Wikimedia Foundation sites? What is the proper setting to create a persistent and customized search engine configuration that excludes all Wikimedia Foundation domains even after an operating system update or reinstallation? Is it permitted to manually manage a customized search engine?

I have been advised to utilize an add-on or create a dedicated profile.

What would be the most suitable solution in my case, and the one that will be the most effective and stable ?

It is unfortunate that mozilla-firefox does not appear to offer a 'blacklist' or exclusion list feature, as that would be the most direct approach to excluding the Wikimedia Foundation websites from the search results.

I thank you kindly for all of your suggestions and responses to come. ______________________________________________________________________________________________________________________

Solved Locked Archived 4 1583

Why is there a heart on the Firefox icon in my taskbar?

A heart has recently been included in the Firefox icon in my taskbar. What's the reason for it and what do I have to do so that the Firefox icon no longer has it? I've … (read more)

A heart has recently been included in the Firefox icon in my taskbar. What's the reason for it and what do I have to do so that the Firefox icon no longer has it? I've run a number of antimalware programs and they came up with nothing.

Solved Archived 2 1562

Why does Firefox eat up over half of my system memory?

My system memory is reading at 57% right now in task manager, that the vast majority of that is being used by Firefox. Why? Normally, this would be called a flaw in the p… (read more)

My system memory is reading at 57% right now in task manager, that the vast majority of that is being used by Firefox.

Why?

Normally, this would be called a flaw in the program, not the user, as all I have done in regards to settings is "keep tabs previous open when re-opening Firefox" and "Do not automatically update" because Firefox took it upon itself to not re-open my previous tabs on the last update.

Why is this program eating up all of that memory? I have "Firefox (15)" in Task manager under "Apps" and then 13 more instances of Firefox in "Backround Processes"

Wtf?

Solved Archived 4 1550

Can't access camera in Firefox.

The camera won't turn on in the Firefox browser for Google Meet or Zoom. It says it can't find the camera or that it's turned off. I have checked my Windows 11 settings… (read more)

The camera won't turn on in the Firefox browser for Google Meet or Zoom. It says it can't find the camera or that it's turned off. I have checked my Windows 11 settings and desktop apps have access to the camera. I have also checked the settings for each of the sites and use of the camera and microphone are allowed. Autoplay is enabled too. The camera works fine in other apps and in other browsers.

Solved Archived 12 1546

Turn off swipe to navigate Back and Forward

When I swipe to the left, Firefox navigates Back & when I swipe to the right, Firefox navigates Forwards. It is VERY ANNOYING!!!! It's really easy to do this accident… (read more)

When I swipe to the left, Firefox navigates Back & when I swipe to the right, Firefox navigates Forwards. It is VERY ANNOYING!!!! It's really easy to do this accidentally while scrolling around a large web page. When you go back, it deletes all data that was filled out on the web form causing DOUBLE the work. How do I turn it off please? Win 10, FF 142.0.1 64-Bit

Solved Locked Archived 4 1511

Firefox having problems with streams: This video is either unavailable or not supported in this browser. (Error #4000)

Hello, I'm having a problem on Windows 10. It's a fresh windows installation and I tried already some solutions: reinstalling firefox, deleting cache, refreshing firefox,… (read more)

Hello, I'm having a problem on Windows 10. It's a fresh windows installation and I tried already some solutions: reinstalling firefox, deleting cache, refreshing firefox, private windows, no add ons, trouble shoot mod. Nothing helped. The problem seems to be with live stream, either on twitch.tv or youtube.

Solved Archived 3 1488

Removal of New "List All Tabs" Button.

A new version of the "List All Tabs" appeared on my toolbar today, shown on the left and hovered over in the attached screenshot (ignore the Malwarebytes extension icon).… (read more)

A new version of the "List All Tabs" appeared on my toolbar today, shown on the left and hovered over in the attached screenshot (ignore the Malwarebytes extension icon). The old icon for this button was a chevron with approximately the same functionality. I was able to remove the old icon, but I'm unable to find a way to remove this one. Here is what I've tried so far:

  • Like the old one, the Customize Toolbar feature is unable to remove it since it is grayed out.
  • For a while, I was able to remove the old icon by going to about:config and setting browser.tabs.tabmanager.enabled to false. This solution does not work for the current and some recent versions of the button.
  • I attempted to create a userChrome.css file (following all the steps according to this this website) and added the following string: #alltabs-button { display: none !important; }

None of these attempted fixes have removed the button following a browser restart. Is there a way to remove it? I have no need of a button that shows me what tabs I have open when I can simply look at my toolbar.

Solved Archived 11 1470

https://g.co/verifyaccount

Mozilla logoOpens in new window Mozilla Accounts Terms of Service Last Updated November 1, 2023 {: datetime="2023-11-01" } Summary This top section summarizes the terms b… (read more)

Mozilla logoOpens in new window Mozilla Accounts Terms of Service

Last Updated November 1, 2023 {: datetime="2023-11-01" } Summary

This top section summarizes the terms below. This summary is provided to help your understanding of the terms, but be sure to read the entire document, because when you agree to it, you are indicating you accept all of the terms, not just this summary.

   Mozilla accounts (the "Services") include your account and the suite of services provided to you by Mozilla using that account.
   The Services are provided "as is" and there are no warranties of any kind. There are significant limits on Mozilla's liability for any damages arising from your use of the Services.

Terms of Service

   Introduction
   These Terms of Service ("Terms") govern your use of Mozilla accounts, a suite of online services provided by Mozilla (the "Services").
   Mozilla Accounts
   In order to use some of the Services, you'll need to create a Mozilla account. During registration, you will be asked to set a password. You are responsible for keeping your password confidential and for the activity that happens through your Mozilla account. Mozilla is not responsible for any losses arising out of unauthorized use of your Mozilla account.
   Services
   (a) Mozilla VPN is a Virtual Private Network in partnership with MullvadOpens in new window. A Mozilla account is required.
   (b) Firefox Relay allows you to keep your primary email address safe and private from online services by making unique, alias email addresses that allow you to send and receive emails without revealing your primary email address. A Mozilla account is required.
   (c) Firefox Monitor is an informational service to promote online security by informing you of public data breaches. You can scan email addresses on our website to see most publicly known breaches. If you subscribe with a Mozilla account, you will receive:
       Full Report: This includes a complete list of publicly known hacks, including breaches of sensitive websites, such as those for children or adult and dating sites (these sites are excluded from website scans in order to protect the privacy of those individuals).
       Breach Alerts: This notifies you if your email address appears in a new data breach.
       Safety Tips: This sends you occasional online safety tips from Mozilla.
   It is your responsibility to protect your online accounts using strong and different passwords, security questions, two-factor authentication, password managers, and other safety measures. Although Firefox Monitor and Have I Been Pwned?Opens in new window strive to have current data, there is no guarantee that either will have complete or timely records of all public data breaches.
   (d) Firefox Notes lets you take notes in Firefox. A Mozilla account is required to view, edit, and delete your Notes across devices.
   (e) Firefox sync lets you access information stored in Firefox across devices, including your tabs, awesome bar, passwords, bookmarks, and browser preferences. You can enable and disable Firefox sync through the Settings section of Firefox. A Mozilla account is required.
   (f) Pocket helps you discover great content that’s personalized to your interests and save this content so you can return to it later – on any device, at any time.
   Privacy Policy
   We use the information we receive through the Services as described in our Mozilla Privacy PolicyOpens in new window. Our Privacy Notices describe in more detail the data we receive from each service:
       Firefox MonitorOpens in new window
       Firefox NotesOpens in new window
       Firefox syncOpens in new window
       Firefox RelayOpens in new window
       Mozilla VPNOpens in new window
       PocketOpens in new window
       MDN PlusOpens in new window
   Communications
   We send periodic messages to help you get the most from your Mozilla account. You may receive these in-product or to the address you signed-up with; they cover onboarding, different Mozilla account services, and related offers and surveys. You may also choose to receive other types of email messages.
   You can change your email subscriptions with Mozilla from our emails (click the link at the bottom) or from the browser (visit Firefox / Preferences / Sync / Manage account / Email Preferences).
   We may also send you important account information such as updates to legal or privacy terms, or security messages like password resets, email verification, and linked devices. These are necessary to our services and cannot be unsubscribed from. You can contact Mozilla at Mozilla Corporation Attn: Mozilla – Legal Notices 149 New Montgomery St, 4th Floor, San Francisco, CA 94105 or legal-notices@mozilla.com
   Your Content in Our Services
   You may upload content to Mozilla as part of the features of the Services. By uploading content, you hereby grant us a nonexclusive, royalty-free, worldwide license to use your content to provide the Services. You hereby represent and warrant that your content will not infringe the rights of any third party and will comply with any content guidelines presented by Mozilla. See here to report claims of copyright or trademark infringementOpens in new window.
   Mozilla's Proprietary Rights
   Mozilla does not grant you any intellectual property rights in the Services that are not specifically stated in these Terms. For example, these Terms do not provide the right to use any of Mozilla's copyrights, trade names, trademarks, service marks, logos, domain names, or other distinctive brand features.
   Term; Termination
   These Terms will continue to apply until ended by either you or Mozilla. You can choose to end them at any time for any reason by deleting your Mozilla account, discontinuing your use of the Services, and if applicable, unsubscribing from our emails.
   We may suspend or terminate your access to the Services at any time for any reason, including, but not limited to, if we reasonably believe: (i) you have violated these Terms, (ii) you create risk or possible legal exposure for us; or (iii) our provision of the Services to you is no longer commercially viable. We will make reasonable efforts to notify you by the email address associated with your Mozilla account or the next time you attempt to access the Services.
   In all such cases, these Terms shall terminate, including, without limitation, your license to use the Services, except that the following sections shall continue to apply: Indemnification, Disclaimer; Limitation of Liability, Miscellaneous.
   Indemnification
   You agree to defend, indemnify and hold harmless Mozilla, its contractors, contributors, licensors, and partners, and their respective directors, officers, employees and agents ("Indemnified Parties") from and against any and all third party claims and expenses, including attorneys' fees, arising out of or related to your use of the Services (including, but not limited to, from any content uploaded by you).
   Disclaimer; Limitation of Liability
   THE SERVICES ARE PROVIDED "AS IS" WITH ALL FAULTS. TO THE EXTENT PERMITTED BY LAW, MOZILLA AND THE INDEMNIFIED PARTIES HEREBY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES THAT THE SERVICES ARE FREE OF DEFECTS, MERCHANTABLE, FIT FOR A PARTICULAR PURPOSE, AND NON-INFRINGING. YOU BEAR THE ENTIRE RISK AS TO SELECTING THE SERVICES FOR YOUR PURPOSES AND AS TO THE QUALITY AND PERFORMANCE OF THE SERVICES, INCLUDING WITHOUT LIMITATION THE RISK THAT YOUR CONTENT IS DELETED OR CORRUPTED OR THAT SOMEONE ELSE ACCESSES YOUR ONLINE ACCOUNTS. THIS LIMITATION WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES, SO THIS DISCLAIMER MAY NOT APPLY TO YOU.
   EXCEPT AS REQUIRED BY LAW, MOZILLA AND THE INDEMNIFIED PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN ANY WAY RELATING TO THESE TERMS OR THE USE OF OR INABILITY TO USE THE SERVICES, INCLUDING WITHOUT LIMITATION DIRECT AND INDIRECT DAMAGES FOR LOSS OF GOODWILL, WORK STOPPAGE, LOST PROFITS, LOSS OF DATA, AND COMPUTER FAILURE OR MALFUNCTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY (CONTRACT, TORT, OR OTHERWISE) UPON WHICH SUCH CLAIM IS BASED. THE COLLECTIVE LIABILITY OF MOZILLA AND THE INDEMNIFIED PARTIES UNDER THIS AGREEMENT WILL NOT EXCEED $500 (FIVE HUNDRED DOLLARS). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, SO THIS EXCLUSION AND LIMITATION MAY NOT APPLY TO YOU.
   Modifications to these Terms
   Mozilla may update these Terms from time to time to address a new Service, feature of the Services, or to clarify a provision. The updated Terms will be posted online. If the changes are substantive, we will announce the update through Mozilla's usual channels for such announcements such as blog posts and forums. Your continued use of the Services after the effective date of such changes constitutes your acceptance of such changes. To make your review more convenient, we will post an effective date at the top of this page.
   Miscellaneous
   These Terms are governed by the laws of the state of California, U.S.A., excluding its conflict of law provisions. If any portion of these Terms is held to be invalid or unenforceable, the remaining portions will remain in full force and effect. In the event of a conflict between a translated version of these terms and the English language version, the English language version shall control.
Locked Archived 1 1448