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Firefox crashes, unable to open firefox

I can't re-install Firefox after multiple tries! I've used Firefox for many years. I updated my iMac to the newest OS (version 10.13.6) November 8. Soon after that updat… (read more)

I can't re-install Firefox after multiple tries! I've used Firefox for many years. I updated my iMac to the newest OS (version 10.13.6) November 8. Soon after that update, when I opened Firefox a box popped up saying something like "firefox is slow to open, please refresh (or update?) to fix this problem". When I did that, Firefox crashed and Mozilla Crash Reporter opened. I clicked quit Firefox several times, the I clicked the box to tell Mozilla, I did this alot, no luck. Firefox won't open. So I uninstalled it according to your instructions on support. I tried to reinstall, still only getting the Crash Reporter. Have tried all the trouble shooting suggestions, but no luck. Can never get the app to open. I can get the "safe mode" box, but it won't open with the safe mode button or the refresh. Have run disc repair on my mac. Have fun the Malware app you suggested. Still no luck. I can't find a Firefox folder in my library. In application support did find something called "CrashReporter" nothing in there for Firefox. There is a folder in there called Mozilla, but it has folders in it titled "extensions". Not sure what to do or make of that. I tried to attach a screen shot of the details from one of my crash reports. No luck. I'll copy to the end of this note. Sorry it's so long. Would really like to work with Firefox again. Thanks for any help you can offer. I can't re-install Firefox after multiple tries! I've used Firefox for many years. I updated my iMac to the newest OS (version 10.13.6) November 8. Soon after that update, when I opened Firefox a box popped up saying something like "firefox is slow to open, please refresh (or update?) to fix this problem". When I did that, Firefox crashed and Mozilla Crash Reporter opened. I clicked quit Firefox several times, the I clicked the box to tell Mozilla, I did this alot, no luck. Firefox won't open. So I uninstalled it according to your instructions on support. I tried to reinstall, still only getting the Crash Reporter. Have tried all the trouble shooting suggestions, but no luck. Can never get the app to open. I can get the "safe mode" box, but it won't open with the safe mode button or the refresh. Have run disc repair on my mac. Have fun the Malware app you suggested. Still no luck. I can't find a Firefox folder in my library. In application support did find something called "CrashReporter" nothing in there for Firefox. There is a folder in there called Mozilla, but it has folders in it titled "extensions". Not sure what to do or make of that. I tired to attach a screen shot of the details from one of my crash reports. Wouldn't work. Will try and put it after this note. Sorry it's so long. Would really like to work with Firefox again. Thanks for any help you can offer.

AdapterDeviceID: 0x9488 AdapterVendorID: 0x1002 BuildID: 20181030165643 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1542140229 DOMIPCEnabled: 1 EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1541125494 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+1 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 3 StartupCrash: 0 StartupTime: 1542140228 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20181030165643","version":"63.0.1","vendor":"Mozilla","displayVersion":"63.0.1","platformVersion":"63.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4096,"virtualMaxMB":null,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":23,"stepping":10,"l2cacheKB":3072,"l3cacheKB":null,"speedMHz":3060,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1"]},"os":{"name":"Darwin","version":"17.7.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x9488","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2560,"screenHeight":1440,"scale":1}],"features":{"compositor":"none","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"iMac10,1"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 7:"Gecko_IOThread",8:"Timer",9:"Socket Thread",10:"JS Watchdog",11:"JS Helper",12:"JS Helper",15:"Cache2 I/O",16:"Cookie",18:"GMPThread",19:"Compositor",20:"VRListener",21:"ImgDecoder #1",22:"ImageIO",23:"IPDL Background",26:"DOM Worker",35:"StreamTrans #11",29:"ImageBridgeChild", Throttleable: 1 UptimeTS: 1.51992164 Vendor: Mozilla Version: 63.0.1 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by bizzydog 1 year ago

Answered by user1929 1 year ago

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Problem in downloading Firefox

When I try to download firefox, I am told that my system does not have the correct requirements, although I am using macOS Mojave. If I download firefox for mac, I receiv… (read more)

When I try to download firefox, I am told that my system does not have the correct requirements, although I am using macOS Mojave. If I download firefox for mac, I receive the following error

Asked by nicolam 1 year ago

Answered by cor-el 1 year ago

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Firefox 63.0.1 crashes during every start / macOS Mojave

Two days ago Frirefox crashes and won't start again. First I delete the Firefox.app and reinstall, same Problem. Then I uninstall Firefox.app (plus ~Library/Application S… (read more)

Two days ago Frirefox crashes and won't start again. First I delete the Firefox.app and reinstall, same Problem. Then I uninstall Firefox.app (plus ~Library/Application Support/Firefox and ~/Library/Preferences/org.mozilla.firefox.plist), restart the MacBook Pro and install Firefox again. And Firefox chrashes during every start. Has anybody an idea? Thanks Haio

Here is the crash-report: AdapterDeviceID: 0x0d26 AdapterVendorID: 0x8086 BuildID: 20181030165643 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1541427259 DOMIPCEnabled: 1 Email: EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1541418297 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+4 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 571 StartupCrash: 0 StartupTime: 1541427258 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20181030165643","version":"63.0.1","vendor":"Mozilla","displayVersion":"63.0.1","platformVersion":"63.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":70,"stepping":1,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2200,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"18.2.0","locale":"de-DE"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0d26","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":2},{"screenWidth":1680,"screenHeight":1050,"scale":1},{"screenWidth":1680,"screenHeight":1050,"scale":1}],"features":{"compositor":"none","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"MacBookPro11,4"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"de","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 5:"Gecko_IOThread",6:"Timer",7:"Socket Thread",8:"JS Watchdog",12:"JS Helper",10:"JS Helper",11:"JS Helper",9:"JS Helper",13:"JS Helper",14:"JS Helper",15:"JS Helper",16:"JS Helper",19:"Cache2 I/O",20:"Cookie",21:"GMPThread",23:"Compositor",24:"VRListener",25:"ImgDecoder #1",26:"ImageIO",27:"IPDL Background",34:"DOM Worker",36:"StyleThread#0",40:"StyleThread#4",39:"StyleThread#3",38:"StyleThread#2",41:"StyleThread#5",37:"StyleThread#1",43:"StreamTrans #13",43:"ImageBridgeChild", Throttleable: 1 UptimeTS: 1.0504584 Vendor: Mozilla Version: 63.0.1 useragent_locale: de

Asked by haio11 1 year ago

Answered by philipp 1 year ago

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Firefox crashes

After I updated an add-on (Flash) that was suggested by Firefox, I have not been able to start Firefox. It crashes on startup every time. I have gone through each of th… (read more)

After I updated an add-on (Flash) that was suggested by Firefox, I have not been able to start Firefox. It crashes on startup every time. I have gone through each of the suggestions on how to fix it but none have worked. I have even tried to open Firefox in safe mode but it still crashes on launch. I have also tried to go through the refresh process and it still crashes. Finally, I have even deleted the application and re-downloaded it. It seems to install fine, but still crashes when launched.

Crash ID: bp-68517d71-1ca6-4a37-a27d-701f10181028

I would appreciate any other suggestions. Thanks.

Asked by FormerBluffer 1 year ago

Answered by philipp 1 year ago

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Firefox crashes

I used to run Firefox without problem but lately had been using Safari. Wanted to get back to Firefox last week and downloaded the newest version. Since then I can't star… (read more)

I used to run Firefox without problem but lately had been using Safari. Wanted to get back to Firefox last week and downloaded the newest version. Since then I can't start Firefox; it crashes on start-up every time. I'm on a Mac, OS 10.12.6 (Sierra). I'm not especially techy but I have tried safe-start and a clean start with no success. Did submit crash reports, the last one about 10 minutes ago (Crash ID: bp-18a0ccaa-1f9e-4478-ada4-3ea8d0181109). If someone could help, that would be great. I am really fed up with Safari :(. Thanks in advance.

Asked by SabineC 1 year ago

Answered by SabineC 1 year ago

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Firefox crashes because of the fbplugin plugin

I downloaded the newest version of Firefox and it simply crashes before it opens. This is the Crash ID: Crash ID: bp-19c953f3-7fb3-4ba3-9136-06c9d0181024 I don't know w… (read more)

I downloaded the newest version of Firefox and it simply crashes before it opens.

This is the Crash ID:

Crash ID: bp-19c953f3-7fb3-4ba3-9136-06c9d0181024

I don't know what to do.

Asked by ShahidIbrahim 1 year ago

Answered by jscher2000 1 year ago

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Firefox crashes

Firefox crashed on me yesterday (2 Dec 2018) and does not open at all now, so Safe Mode is not an option. Have tried: (1) closing and restarting Firefox; (2) restarting … (read more)

Firefox crashed on me yesterday (2 Dec 2018) and does not open at all now, so Safe Mode is not an option.

Have tried: (1) closing and restarting Firefox; (2) restarting computer (MacBook Pro, Mid 2014, OSX 10.13.6); and (3) trashing Firefox, emptying trash, and restarting computer again. No luck. Continue to get the same, "We're sorry. Firefox had a problem and crashed," error prompt.

Per the instructions at https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent..., I am pasting my most recent Submitted Crash Report here: Crash ID: bp-550e8b76-0c74-487f-a901-7abc70181203

Any help would be appreciated.

Thanks, Brandon

Asked by thejosephboys 1 year ago

Answered by FredMcD 1 year ago

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Firefox crashes

I have an old version of firefox (3.6.9) that is required for compatibility with our ancient ad trafficking system. My whole department uses it along with the Mac OS El C… (read more)

I have an old version of firefox (3.6.9) that is required for compatibility with our ancient ad trafficking system. My whole department uses it along with the Mac OS El Capitan 10.11.6. No one else has any problem with it, but I do. It crashes on startup-every single time. I've done a clean install multiple times, I've booted up in safe mode, I've deleted all preferences and profiles multiple times, and nothing will fix it.

I got into the Application support folder to find the crash report and there is no Firefox folder in application support at all. Could this be part of the problem? Is the install not working properly for some reason?

I've read about compatibility issues with google analytics as well as with Suitcase font management and I have to use Chrome for our email system and still have Suitcase Fusion installed though I no longer use it. Could either one of these cause an issue with the older version of Firefox?

Can someone please help me with this?

Asked by mgkaiser 1 year ago

Last reply by FredMcD 1 year ago

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Firefox crashes

Can't open firefox since updating it. AdapterDeviceID: 0x0a2e AdapterVendorID: 0x8086 Add-ons: e10srollout%40mozilla.org:3.05,firefox%40getpocket.com:1.0.5,aushelper%40mo… (read more)

Can't open firefox since updating it.

AdapterDeviceID: 0x0a2e AdapterVendorID: 0x8086 Add-ons: e10srollout%40mozilla.org:3.05,firefox%40getpocket.com:1.0.5,aushelper%40mozilla.org:2.0,formautofill%40mozilla.org:1.0,screenshots%40mozilla.org:33.0.0,activity-stream%40mozilla.org:2017.11.07.1100-7f4e3634,shield-recipe-client%40mozilla.org:76.1,webcompat%40mozilla.org:2.0.1,onboarding%40mozilla.org:1.0,followonsearch%40mozilla.com:0.9.6 BuildID: 20181018182531 CrashTime: 1540835124 DOMIPCEnabled: 1 EMCheckCompatibility: true Email: EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1540404811 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+3 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 396 StartupCrash: 1 StartupTime: 1540835123 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20181018182531","version":"63.0","vendor":"Mozilla","displayVersion":"63.0","platformVersion":"63.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":69,"stepping":1,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2800,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"18.0.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0a2e","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":800,"scale":2}],"features":{"compositor":"none","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"MacBookPro11,1"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.shell.checkDefaultBrowser":false,"browser.search.region":"US","browser.search.widget.inNavBar":true},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 5:"Gecko_IOThread",6:"Timer",7:"Socket Thread",8:"JS Watchdog",9:"JS Helper",10:"JS Helper",11:"JS Helper",12:"JS Helper",16:"Cache2 I/O",17:"Cookie",18:"DOM Worker",18:"IPDL Background",33:"StreamTrans #18",20:"GMPThread",21:"Compositor",22:"VRListener",23:"ImgDecoder #1",24:"ImageIO", Throttleable: 1 UptimeTS: 1.01271525 Vendor: Mozilla Version: 63.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by diannehatescomputers 1 year ago

Answered by philipp 1 year ago

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Firefox crashes

Firefox does not open and show the crash message also in safe mode. I try to remove firefox and to upload a new one, but i had the same result Identificativo crash: bp-79… (read more)

Firefox does not open and show the crash message also in safe mode. I try to remove firefox and to upload a new one, but i had the same result Identificativo crash: bp-7914a403-25a4-4d19-a7eb-2df4b0181028 I need help!

Asked by paolinpa 1 year ago

Last reply by philipp 1 year ago

  • Archived

Firefox crashes

can't open firefox without crash report window opening. Tried safe mode and refresh and nothing worked Crash ID. Crash ID: bp-42093b5f-44fa-4c6a-bfff-32a810181109 … (read more)

can't open firefox without crash report window opening. Tried safe mode and refresh and nothing worked

Crash ID. Crash ID: bp-42093b5f-44fa-4c6a-bfff-32a810181109

Asked by sandysimp 1 year ago

Last reply by philipp 1 year ago