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failed Installing Firefox

i am trying several time to install Firefox in my PC but its never success and I've got an error message as attached. My PC's Specification: Windows 10 Pro - 64 Bit OS … (read more)

i am trying several time to install Firefox in my PC but its never success and I've got an error message as attached.

My PC's Specification: Windows 10 Pro - 64 Bit OS

Asked by miss_aidura 2 years ago

Last reply by miss_aidura 1 year ago

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Account locked up and waiting for 24h didn't work

I met the same problem as https://support.mozilla.org/en-US/que.../1191123 I have read this https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verifica... I… (read more)

I met the same problem as https://support.mozilla.org/en-US/que.../1191123

I have read this https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verifica...

I have tried waiting for more than 24h, not working, and submitted a request at Bugzilla (maybe it's because I didn't write the request in the right way so I haven't got response yet).

I have some so many bookmarks in my firefox account and passwords in my lockwise account. Please help me out, my account email is xxxxxxxxxx@xx.xxx

(email address phone number removed by moderator; please do not post personal information on a public website)

Asked by 1319324245 1 year ago

Answered by 1319324245 1 year ago

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Website not loading properly

everytime i load ebay.co.uk the page doesnt display correctly. I have tried deleting cookies and data and reloading firefox but it is still the same. I have also tried lo… (read more)

everytime i load ebay.co.uk the page doesnt display correctly. I have tried deleting cookies and data and reloading firefox but it is still the same. I have also tried loading on chrome and it displays perfectly.

Asked by jonathan-perry 2 years ago

Last reply by jonathan-perry 1 year ago

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Firefox settings

Every couple of months I will start up my computer and find all my settings have changed and my Firefox add-ons are gone. I was not able to discern why but I made some c… (read more)

Every couple of months I will start up my computer and find all my settings have changed and my Firefox add-ons are gone. I was not able to discern why but I made some changes in the configuration and got the text size back to what I wanted. This time it happened none of those configurations changed but I still had changed text size. I refreshed Firefox and found my add-ons immediately were reinstalled even though they were shown to be working when I checked my browser settings. One of the add-ons was Yahoo Mail ad blocker. I have used Yahoo Mail for years. Recently they have tried to make changes in my mail display to where I am being forced to go ad-free and upgrade to a mail subscription. After this most recent challenge to my computer setting, I am beginning to think Yahoo is disabling the Yahoo Ad Mail Blocker to get me to go to their subscription. Either that or Microsoft is challenging me to use their browser. It is like their is a war going on to win the internet. I miss the old Internet. Is there anything that can be done so my settings don't get hijacked?

Asked by grmapeg 1 year ago

Last reply by FredMcD 1 year ago

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Firefox starting automatically with windows

Firefox is starting automatically after I am restarting my Desktop with www.bing.com as default Home page. But I have selected the default Firefox Home page in options. … (read more)

Firefox is starting automatically after I am restarting my Desktop with www.bing.com as default Home page. But I have selected the default Firefox Home page in options. I have configured the related about:config option but that didn't help .

Asked by kumar_snehashis 1 year ago

Last reply by FredMcD 1 year ago

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Unable to process the backup file

Hello I have a problem when restoring the file from one computer to another, when I want to restore it it gives this error "Unable to process the backup file". I have bee… (read more)

Hello

I have a problem when restoring the file from one computer to another, when I want to restore it it gives this error "Unable to process the backup file". I have been looking for some program that allows me to unzip or remove the data or repair.

I have consulted many forums and videos and I cannot know if the failure is irreparable or is there any way to get the information I have consulted this page but it does not finish working https://www.jeffersonscher.com/ffu/bookbackreader.html

"File name: bookmarks-2020-07-24_1163_gm8tLHmdNSoVAHsxUPQZAg==.jsonlz4; Size: 137303; last modified 24/7/2020 9:46:12 (failed JSON parsing: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data)"

Can anybody help me?

thanks,

Asked by sdiaz.anunzia 1 year ago

Last reply by cor-el 1 year ago

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Security of Firefox: Is It Still Secure?

Greetings everyone, I know this may sound like a strange question, but I'm very serious. I just read an article that says Firefox is in danger of being shut down I've al… (read more)

Greetings everyone,

I know this may sound like a strange question, but I'm very serious.

I just read an article that says Firefox is in danger of being shut down

I've always seen Firefox as the most trustworthy web browser and so I was planning on using Firefox as my main web browser for the long term. However, after reading this article I've become very anxious.

Article link: https://news.slashdot.org/story/20/08/15/1955237/can-firefox-be-saved

I'd really appreciate any advice.

Asked by Helpless_Quest 1 year ago

Last reply by AliceWyman 1 year ago

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The browser is crashing/freezing

So every once for a while the firefox is freezing even with only 1 tab, its after i reinstalled windows 10 pro x64 and also little before but it wasnt bad as is it now. T… (read more)

So every once for a while the firefox is freezing even with only 1 tab, its after i reinstalled windows 10 pro x64 and also little before but it wasnt bad as is it now.

Thank you!

Asked by Nico 1 year ago

Last reply by FredMcD 1 year ago

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firefox reboots by itself, twice

Hi, From two to three weeks ago, every time I open windows, my firefox browser reboots twice. It does not give any error message and when it reboots it goes back to home … (read more)

Hi,

From two to three weeks ago, every time I open windows, my firefox browser reboots twice. It does not give any error message and when it reboots it goes back to home page. I removed all extensions, then I updated the browser and the Graphic Card, in vain!

Any help please

Asked by Maher 2 years ago

Answered by Maher 1 year ago

  • Solved
  • Archived

Firefox latest version does not start with windows10

I am unable to start latest Firefox v79l0 on my new Windows 10 v1909 64 bit machine. I tried all the solutions listed on the web but to no avail. The error message is som… (read more)

I am unable to start latest Firefox v79l0 on my new Windows 10 v1909 64 bit machine.

I tried all the solutions listed on the web but to no avail.

The error message is something like "Application did not load properly 0xc0000005. Press OK and close the application."

Asked by snoma001 1 year ago

Answered by FredMcD 1 year ago

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script not responding: chrome://browser/content/browser.js:3367

How do I get rid of this error message as it just hungs the firefox browser. Firefox used to worked before and not it is just as slow or worse than the old Internet Expl… (read more)

How do I get rid of this error message as it just hungs the firefox browser. Firefox used to worked before and not it is just as slow or worse than the old Internet Explorer. I did the refresh and it does give you a sort off cleaned up instance and then as time go through, its back again. And yes, Firefox is my default browser.

Asked by ronbo2000 1 year ago

Last reply by cor-el 1 year ago

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Passwords

Dear all, All of a sudden, all my recorded passwords have been erased from FIrefox without doing anything. My computer shut down due to a power issue, when I started it a… (read more)

Dear all,

All of a sudden, all my recorded passwords have been erased from FIrefox without doing anything. My computer shut down due to a power issue, when I started it again, passwords were gone. All the modules are there untouched.

What can I do ?

Thank you !

Asked by cpuechlateyron 1 year ago

Last reply by cpuechlateyron 1 year ago

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"Unable to load file" Google Docs file, specifically when logged in.

The document in question: https://docs.google.com/document/d/1HZqJp4K6fueOxABqbgl9KafdtZOJUe8jkU6E42hDXc8 So I've been having this issue where this page refuses to load p… (read more)

The document in question: https://docs.google.com/document/d/1HZqJp4K6fueOxABqbgl9KafdtZOJUe8jkU6E42hDXc8

So I've been having this issue where this page refuses to load properly. I've tried incognito mode without any extensions enabled, and it seems to work there, but after some additional investigation today I've discovered that it's specifically when I'm logged into my google account that the error appears. To test this, I logged into my account in an incognito window, and the document started throwing the same error again. Logging out actually makes the document work as intended, no error.

Since this doesn't happen on Chrome (I can be logged into my account and load it just fine), I figured I'd post this here asking for potential answers. Again, this happens without any extensions loaded in incognito.

I've also deleted my google cookies without any extensions enabled, then logged back in. Same effect.

Asked by WolfHero 1 year ago

Last reply by FredMcD 1 year ago

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  • Archived

Problem with Google pictures (google photos as i'm french)

Hi, Since 1 week i can't use all the fonctionalities of Google photos. I can't download albums, i can't share, i don't have infos about pics of album, etc... All the icon… (read more)

Hi, Since 1 week i can't use all the fonctionalities of Google photos. I can't download albums, i can't share, i don't have infos about pics of album, etc... All the icons at top right are inoperatives. I've tried another browser (Google chrome) and all is fine. I use Windows 8.1 and Firefox 73.0.1 64 bits Regards

Asked by phil-53 1 year ago

Answered by phil-53 1 year ago

  • Solved
  • Archived

Firefox sync does not sync bookmarks anymore

Hi everyone, Since today, I cannot get Firefox to synchronize my bookmarks on one of my computers. I still can send a tab from this computer to others and vice versa thou… (read more)

Hi everyone,

Since today, I cannot get Firefox to synchronize my bookmarks on one of my computers. I still can send a tab from this computer to others and vice versa though.

Here is an exemple of sync log:

1598260143111 Sync.LogManager DEBUG Flushing file log 1598260143122 Sync.LogManager DEBUG Log cleanup threshold time: 1597396143122 1598260143132 Sync.LogManager DEBUG Done deleting files. 1598260144429 FirefoxAccounts INFO Polling device commands. 1598260144429 Sync.Service DEBUG User-Agent: Firefox/79.0 (Windows NT 10.0; Win64; x64) FxSync/1.81.0.20200720193547.desktop 1598260144429 Sync.Service INFO Starting sync at 2020-08-24 11:09:04 in browser session 8pd4DSAYP9NP 1598260144429 Sync.Service DEBUG In sync: should login. 1598260144430 Sync.Service INFO User logged in successfully - verifying login. 1598260144430 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1598260144431 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1598260144431 Sync.Status DEBUG Status.login: error.sync.reason.serverMaintenance => success.status_ok 1598260144431 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1598260144431 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1598260144431 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1598260144437 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/device/commands?index=15967270 1598260144611 Sync.Resource DEBUG GET fail 503 https://sync-600-us-west-2.sync.services.mozilla.com/1.5/92612799/info/collections 1598260144611 Sync.Resource WARN GET request to https://sync-600-us-west-2.sync.services.mozilla.com/1.5/92612799/info/collections failed with status 503 1598260144611 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.server 1598260144611 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1598260144611 Sync.ErrorHandler DEBUG Got Retry-After: 3600 1598260144611 Sync.Status DEBUG Status.login: error.login.reason.server => error.sync.reason.serverMaintenance 1598260144611 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1598260144611 Sync.SyncScheduler DEBUG Got backoff notification: 3600000ms 1598260144611 Sync.SyncScheduler DEBUG Fuzzed minimum next sync: 1598263744611 1598260144612 Sync.ErrorHandler ERROR Sync encountered a login error 1598260144612 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1598260144613 Sync.SyncScheduler DEBUG Next sync in 4413803.3495770125 ms. (why=schedule) 1598260144614 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.sync.reason.serverMaintenance(resource://services-sync/service.js:1043:15) JS Stack trace: onNotify@service.js:1043:15 1598260144614 Sync.Service DEBUG Not syncing: login returned false. 1598260144614 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

Many thanks in advance for your help. Any advice most welcome.

Regards, Renaud

Asked by renaud.morinson 1 year ago

Answered by TyDraniu 1 year ago

  • Archived

I can't load this website after some warning

Hello, My internet connection Wi-Fi was suddenly off while I was on this website "www.mangago.me", when the Wi-Fi was back on, Firefox gave me a warning that the site in … (read more)

Hello, My internet connection Wi-Fi was suddenly off while I was on this website "www.mangago.me", when the Wi-Fi was back on, Firefox gave me a warning that the site in not secured, although I was using it normally minutes ago, I ignored the warning and choosed to visit site anyway, then happened the problem that the site doesn't load anymore, it doesn't work and just load some basic words and figures but it doesn't work, and the lock sign above says that it's "Insecure connection". Also, next to the link address there are some weird letters that seems to be the problem "http://www.mangago.me/?__cf_chl_jschl_tk__=24df23c83a66024051f96aa918da6e486986fe3b-1598272797-0-AeyqkKqzGGRLalXK6AI_heM28f3XtoICyoi6t9Vghtj5RKRMQwNlcf4OgvldTnz8EIok0TqjXSY259YzVr9woOAOFazEKdse_9qu1QNH9S1iJVJeoqwEG6Gjrs8L4b4aKSKCyRtQC4BEfFEJJY6nz7RBVMexFAtbggJ4nG24q7u9VTmq1XhGr04awWCCZSje5gMA9mxprLZGDoMuf-a_3BlpjgyXCCrQHxpDMb6FOJqEx5rOU6f7_YblvLOXKLN91U5MCSn7aYKk5o_R74fJbdM". Although the website used to load without them with clean address like this "www.mangago.me". I tried using other browsers and it loaded the site perfectly,but Firefox doesn't load this site at all. So can u solve this problem for me?

Asked by ayawagdy13 1 year ago

Last reply by ayawagdy13 1 year ago

  • Archived

Browser issue

I haven't been able to open a website (remnote.io ) on Firefox It is a blank white screen I cleared cache data and tried again, it didn't work The website worked on Chrom… (read more)

I haven't been able to open a website (remnote.io ) on Firefox It is a blank white screen I cleared cache data and tried again, it didn't work The website worked on Chromium, I was hoping to get it to work on Firefox, since all my add-ons etc. Are on it.

Asked by vibhunagrath 1 year ago

Last reply by vibhunagrath 1 year ago

  • Archived

installed transmission bittorrent client, now firefox won't work at all

Using windows 10, firefox 79.0, 64 bit. Downloaded transmission so I could get the newest Linux Mint. Installed transmission. It did some odd cmd windows, and wanted … (read more)

Using windows 10, firefox 79.0, 64 bit.

Downloaded transmission so I could get the newest Linux Mint. Installed transmission. It did some odd cmd windows, and wanted a restart. Transmission didn't work for downloading Linux mint iso, so I uninstalled Transmission. I've used it before years ago.

But firefox, which had been working fine, stopped loading up any web page, wouldn't open up option screens, addon screens, bookmarks, or any screens. I uninstalled firefox, and reinstalled. Same thing. Uninstalled, reset, reinstalled. Same thing. Cleared cache, cookies, history, from beginning. Nothing. Turned off antivirus, no luck. Put firefox in safe mode, nothing. Did "refresh firefox", stopped all extensions, did "startup cache cleanup". Ensured no proxy settings. No luck. Did the run firefox -p command, removed profiles, created a new one. Nothing. I'm pretty sure I ran down all the list of troubleshooting things where "firefox doesn't work but other browsers will work" pages of mozilla.

What else should I try?

Thanks!!

Asked by saltermr 1 year ago

Last reply by saltermr 1 year ago

  • Archived

hi Firefox brozer does not work ?!!§

Hi firefox does not work and it clashes with 1 Password ? please help me get firefox up and going again as I have been very satisfied with firefox for many years but now … (read more)

Hi firefox does not work and it clashes with 1 Password ? please help me get firefox up and going again as I have been very satisfied with firefox for many years but now must look into changing browzer if this cant be solved ASAP

Asked by Ann-Brit Tangstad 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago