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Bookmarks...

I've just spent over an hour trying to learn fully how to organise bookmarks: I'm used to using computers; I'm used to Firefox; I'm not stupid; I though to give it one l… (read more)

I've just spent over an hour trying to learn fully how to organise bookmarks: I'm used to using computers; I'm used to Firefox; I'm not stupid; I though to give it one last try.

I bloody give up!!

Anyone else as frustrated as me???

Asked by sales295 18 minutes ago

Last reply by jscher2000 - Support Volunteer 6 minutes ago

Windows PC corrupted and data loss

Using the latest version on my 5 y/o windows laptop (as of Sept 18th) and the laptop went totally black, the system could not be booted so I went to a PC repair shop. Tec… (read more)

Using the latest version on my 5 y/o windows laptop (as of Sept 18th) and the laptop went totally black, the system could not be booted so I went to a PC repair shop. Technician said its problem is that the SSD is too old and a new laptop is recommended.

I use Firefox since day 1 of that laptop and after a long time I forgot the password. Now I have my new PC and need data from my old Firefox account (not this one), including bookmarks, passwords and read lists.

What to do???

Asked by Westbrook Hatoge Carmichael 2 hours ago

Last reply by HotFudgeSunday 2 hours ago

Firefox crashes sometimes after downloading a file

Recently my Firefox crashes sometimes when downloading a file for example from Yahoo mail. This is not happening always, but sometimes when downloading a file. I have the… (read more)

Recently my Firefox crashes sometimes when downloading a file for example from Yahoo mail. This is not happening always, but sometimes when downloading a file. I have the latest version of Firefox, Windows 10. I changed password, deleted cookies, did full virus scan, but the problem still persists. Is this an issue of the new version of Firefox and will be fixed with the new update of Firefox ? This is happening only with Firefox and not with other browsers.

Asked by eladopoulos 5 months ago

Last reply by almoreno50 4 hours ago

Can't see youtube videos on the youtube site. but if I change "watch..." by "embed/" in the url I can!

Hello, Firefox was working normally and then suddenly this start's to occurred, two days ago. If i am seeing a YouTube video inside another site no problem, but if I try … (read more)

Hello, Firefox was working normally and then suddenly this start's to occurred, two days ago. If i am seeing a YouTube video inside another site no problem, but if I try to see the same video on YouTube site it won't play. If I maintain de play button the video play for 1 second and stops, then play for a second and stops again and so on. But in the YouTube mini-player plays normally The problem must be on the profile because the only way to resolve the problem is with a new profile. I have tried with disable extensions and troubleshooting mode and that don't solved the problem. what could be wrong with my profile? because I need this profile!

Thank you Firefox 103 linux

Asked by as400eeepc 1 month ago

Last reply by jonzn4SUSE 6 hours ago

Acronis reported that Firefox browser was infected with ransomware - Now FF will not launch - No permissions

Hi all, On 19 Sept 2022, upon booting my Macbook Pro, Acronis popped up a message to advise that Firefox was infected with ransomware. It listed the files and asked if I… (read more)

Hi all,

On 19 Sept 2022, upon booting my Macbook Pro, Acronis popped up a message to advise that Firefox was infected with ransomware. It listed the files and asked if I wanted to delete or quarantine the files. I elected to quarantine them so that I could investigate the claim/issue. Acronis reported that the files were now quarantined. From that point on, I could not launch Firefox. I deleted the app, and downloaded the latest FF from Mozilla and installed it. When I attempt to launch it, a popup states that I do not have the required permission to launch the app. (see image) I have checked Acronis and have taken a screen shot of the problem files (see image). In an effort to clear the Macbook Pro of any residual issues, I ran a full scan with CleanMyMac X MAS, and cleared all caches and redundant files. This ran and reported the job done and zero malware found. Kaspersky Total also reports no malware found. I downloaded the current Mac release of FF again and installed it, but still cannot launch it because I don’t have the relevant permissions. The app properties have been checked and as Admin, I have all relevant permissions. However I still cannot launch FF browser. Any advice/recommendations would be welcome, as Firefox is my main browser, after Safari.

Asked by r.oberin 1 week ago

Last reply by jonzn4SUSE 6 hours ago

Graphical Glitches and video freezing - Firefox 102.3.0esr-1~deb10u2 (Debian 10)

Every time I login to my desktop it tries to restore Firefox and in turn Firefox tries to restore it's session, however all I get is a mess of graphical glitches, the int… (read more)

Every time I login to my desktop it tries to restore Firefox and in turn Firefox tries to restore it's session, however all I get is a mess of graphical glitches, the interface doesn't even load, I get a window border and usually a copy of the KDE splash screen. I then have to kill the process, which of course means it looses my session so when I re-open it I get nothing, all my open tabs are gone and there is no restore session option.

Further, it can't even play streaming videos properly anymore. After one or two episodes of a TV show its lagging sometimes by minutes, eaten gigs of ram and the video often gets stuck, the audio helpfully carries on with a frame of video from about 5 minutes ago. This is not an exaggeration, I had a YouTube video where it changed to a graph with a voice over, after 5 minutes I started to notice the voice over was talking about things not on that graph and sure enough the video had frozen. Its an i9 10850K with 32GB of RAM. The previous version of Firefox didn't mind restoring a session with over 350 tabs and plenty were videos, this one can't handle 2 when one is a video without freezing or locking up the whole browser.

No other apps/ programs on this PC are having any issues, it is only happening in Firefox, I can for example open a media player and play a video just fine while the video is stuck in the browser or it has the graphic glitches. I also tried opening another instance of Firefox while it had the graphical issue, the new instance started and created a new entry on the task bar, but switching to it gave the same display as the broken one, I can't tell you what tabs either had open as nothing inside the window was rendered at all, not even the menu bar which I set to always being visible.

Asked by BasilFawlty 1 day ago

Last reply by jonzn4SUSE 6 hours ago

Embedded link error. How to correct?

Hello. I have an online bookstore that links through Amazon in order to allow my visitors to purchase my books. With my latest book entry (not the dozen others from the … (read more)

Hello. I have an online bookstore that links through Amazon in order to allow my visitors to purchase my books. With my latest book entry (not the dozen others from the past) I am suddenly gettting this error message (SEE ATTACHED FILE) below about embedded links. Is there a way I can get a workaround? I am also sending this request to my hosting site (Squarespace) to see if they have a workaround. The odd part is my other dozen books, which were linked many years ago, do not display this error when their embedded link is clicked.

Asked by happytigers 1 day ago

Last reply by jscher2000 - Support Volunteer 9 hours ago

I want to disable Ctrl+H keyboard shortcut (toggles History sidebar)

On my Firefox (in Linux, at least), doing Ctrl+H toggles the History sidebar (opening it on the left side, or, hiding the sidebar completely). How can I disable this? Fir… (read more)

On my Firefox (in Linux, at least), doing Ctrl+H toggles the History sidebar (opening it on the left side, or, hiding the sidebar completely).

How can I disable this?

Firefox 104.0.2 Linux Mint 20.3

Asked by Mozilla cheese 3 weeks ago

Last reply by smartsage77 9 hours ago

How do I stop web page from asking me if really want to leave

This page [Old question on subject] apparently no longer works as that parameter is TRUE on my system. This one [Using greasemonkey script] doesn't sound encouraging. I d… (read more)

This page [Old question on subject] apparently no longer works as that parameter is TRUE on my system. This one [Using greasemonkey script] doesn't sound encouraging. I don't want to break the china to fix the cabinet door.

I also saw one posting about adding to a Vue script but writing that is not my idea of a solution. Any better suggestions?

Thanks.

Asked by jpezz 1 day ago

Last reply by jscher2000 - Support Volunteer 9 hours ago

Yesterday I ran into a problem with deceptively similar software titled "Wave" which seemed to also interfere with Firefox.

10.4.22 Yesterday I had an encounter with a browser product called the wave which uses a logo deceptively similar to the swirling fox logo used for Firefox. However, it w… (read more)

10.4.22 Yesterday I had an encounter with a browser product called the wave which uses a logo deceptively similar to the swirling fox logo used for Firefox. However, it was green and upon closer inspection it was not a fox in the swirl. Perhaps coincidentally, and perhaps not, I was simultaneously unable to open Firefox, when I tried, I opened a Firefox browser template with no content, it could not be used and it could not be exited even using task manager and had to be closed by restarting my machine. Wave was not listed among my apps and hence could not be uninstalled so I simply deleted the files only to later learn, when Firefox continued to misbehave, that some wave files survived deletion. Upon deleting those I was able to use Firefox. These problems prompted me to find out where Firefox was installed and if the files were extant. This led to a discovery that Firefox was installed in 3 different locations, to-wit: (1) C:\Program Files\Mozilla Firefox; (2) C: Users\Jeff\AppData\Local\Mozilla Firefox; (3) C:\windows\ProgramFiles\Mozilla Firefox. #1 ultimately was and is the one I was able to use. It was created 11.2.13 shortly after I bought the machine. #3 was created 10.3.22, modified 9.30.22 and accessed 10.3.22 and #2 was created, modified and accessed 10.3.22 and may have been the one I intentionally installed when I could not use Firefox. Perhaps installation #3 was your doing or perhaps Wave’s doing.

In the past you have expressed an interest in knowing about persons or entities who use your intellectual property (e.g. a registered trademark) without your knowledge. I cannot add images because I intentionally removed all of the wave software I could find. I opened "troubleshooting" through the help utility and selected "share data" but am not certain you will get it. Please advise if you need anything further from me. After the above I was and am now able to use Firefox.

Asked by jefferson.briggs 19 hours ago

Last reply by jscher2000 - Support Volunteer 9 hours ago

Want to Print directly from appliaction, not save as PDF first

When I am using a web application; ie office365, bank app, etc. If i hit "command p" to print or go to "file-print"....it makes me save as PDF...then i need to go to find… (read more)

When I am using a web application; ie office365, bank app, etc. If i hit "command p" to print or go to "file-print"....it makes me save as PDF...then i need to go to finder and locate the pdf and print from there.....it has been doing this for many months.....I am saving all kinds of files unnecessarily and a lot of time is lost with all theses extra steps.....any suggestions?

Note: if i use other web browsers it doesn't do this......or if I open office365 documents on the desktop version, it doesn't do this...they will print correctly.

Asked by khkoering 1 day ago

Last reply by jscher2000 - Support Volunteer 10 hours ago

FF always erringly autofills my name into a particular contact form

I have Autofill turned off and have also gone into about:config and set to False all form autofilling options. Yet FF continues to autofill my first and last name into re… (read more)

I have Autofill turned off and have also gone into about:config and set to False all form autofilling options. Yet FF continues to autofill my first and last name into respective fields in a form I use for my customer contacts in a web-based business software I use.

It does that when the fields are already filled with a customer contact's' names, as well as when I start with an empty form to enter in a new customer contact.

I don't even know how FF got my name nor where to go to delete it so it will stop autofilling it.

What's the solution?

Asked by zillamobster 11 hours ago

Last reply by jscher2000 - Support Volunteer 10 hours ago

Firefox crashes repeatedly even in Troubleshoot mode

Hi, this is an ongoing problem, but I just submitted my first crash report. I can open the browser, but it crashes- it seems randomly, after I've had it open a while. I g… (read more)

Hi, this is an ongoing problem, but I just submitted my first crash report. I can open the browser, but it crashes- it seems randomly, after I've had it open a while. I generally have 4 or 5 tabs open, not a ton. Running Windows 10 Pro version 21H2. Not sure why I'm including crash id in a community support group, but you said to do so...

b1c0c1af-7c94-448f-97dd-d40b79ff4731

Asked by adalgisa_b 12 hours ago

Last reply by jscher2000 - Support Volunteer 10 hours ago

Firefox pink visual display errors and bugs (Flickering and others)

So something off has been happening to firefox with me recently, I am having like visual errors and firefox has been acting weird lately, I remember yesterday when I was … (read more)

So something off has been happening to firefox with me recently, I am having like visual errors and firefox has been acting weird lately, I remember yesterday when I was going to bed I noticed one of my tabs in firefox was flickering pink and what not, And I kinda thought it was a bug and closed itt off then closed firefox off and went to bed, Cue today same thing happened expect the effect was much more bigger, The screen was flickering alot with pink, Some display errors, And I am noticing pink lines that are still there ontop of my tabs and browser entirely, The other windows are not affected by it, Something is off, The screen was flickering in a way like I can see my desktop entirely along with the browser page and so on

I actually do not know the reason but I do feel like its firefox related, Yes I disabeled hardware acceleration and so far I still see the pink lines, Yet nothing is happening aside from the pink lines and I still don't trust it

I don't know what to do need help, Thank you very much

Asked by Seahorsielol 2 days ago

Last reply by jscher2000 - Support Volunteer 10 hours ago

Is it possible to recover the entirety of my data linked to my Firefox profile in my online Firefox account?

Hello :) I know the subject might sound a bit vague so I will try to be more specific in the following. Unfortunately, I have recently lost the full content of my Firefox… (read more)

Hello :) I know the subject might sound a bit vague so I will try to be more specific in the following.

Unfortunately, I have recently lost the full content of my Firefox profile that is usually recorded in the Application Support folder on a Mac

I had a lot of pages and tabs opened at that time and I would really like to recover all of these data if possible.

Since I cannot access to my sessionstore/recovery/bookmarks/prefs files (etc.) anymore, I would like to know if Firefox would be able to recover theses files in its database provided I had a connected Firefox account to it when it happened? If so, could you please explain me where I could find these data on my account?

Besides, could you think of another way to get to the same result knowing that I don't have a recent clone/time machine backup unfortunately?

Many thanks for your potential help!

Asked by prvt.mailing 1 day ago

Last reply by jscher2000 - Support Volunteer 10 hours ago