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Can't find my email address password on my password saved folder

Good day, Trust this message meets you well. A friend opened a gmail account on my fire fox browser and saved her password on the saved folder. I mistakenly log her out … (read more)

Good day, Trust this message meets you well.

A friend opened a gmail account on my fire fox browser and saved her password on the saved folder. I mistakenly log her out this morning and we have been trying to recover her account but couldn't as she can't remember her password again.

We tried to check the saved password for the details but couldn't find the password again. Can you please assist?

Here is her details: Name: Ijeoma Jane email address: i*****3@gmail.com (moderator's note: email is redacted for privacy reason)

Please let me know if you need additional information.

Thank you.

Asked by temmylateef 3 weeks ago

Decryption tool for passwords in Firefox

Back in November 2023 I had the misfortune of a software engineer not doing his job correctly and he reinstalled the OS on my laptop instead of repairing some software th… (read more)

Back in November 2023 I had the misfortune of a software engineer not doing his job correctly and he reinstalled the OS on my laptop instead of repairing some software that wasn't functioning correctly. Mercifully, I have had Microsoft support working on recovering my data, which has proved a tremendous task. 4 months and counting.


We have now finally managed to recover my passwords for my browsers, but they are encrypted. Microsoft Support have therefore asked if Mozilla do a decryption tool as they cannot open the file without it being decrypted first. If I was using Microsoft Edge, they would have been able to assist as that is a Microsoft product, but as Firefox is a third party application, they've asked for assistance. By the way, these are NOT scammers or hackers 'helping' me, but Microsoft support and I get everything emailed about our support etc.

Thanks in advance.

Asked by darrenallen73 3 weeks ago

Last reply by darrenallen73 4 days ago

firefox for windows 11

Hello all. One of my 3 devices does not show up under the "connected devices" window. It's my Samsung A71 smartphone. It hasn't shown up for over 2 1/2 years. I have auto… (read more)

Hello all. One of my 3 devices does not show up under the "connected devices" window. It's my Samsung A71 smartphone. It hasn't shown up for over 2 1/2 years. I have auto updates set up, I have sync set up, and I have checked settings. I don't know what else to check; I have been all over the place, checking. So, my question is this: how do I manually add it in? What happens after that, can I still sync it, but does that have to be manual, also? Much thanks.

Asked by Erica Adamick 3 days ago

Context menu missing items

I'm having this exact problem from here , but browser.taskbar.lists.tasks.enabled has always been set to true. Toggling it does nothing in itself in between restarting my… (read more)

I'm having this exact problem from here , but browser.taskbar.lists.tasks.enabled has always been set to true. Toggling it does nothing in itself in between restarting my machine. I am certain it's not a jump menu thing because this isn't about shortcuts (and besides the point, enabling the jump shortcuts from my OS side of things does not display it either way). I just want the stuff that the user in the above link listed.

Coincidentally, I had this exact problem a short while before, and I think it may have had to do with an update, because I remember Firefox updating at least twice fairly recently and it is in this time I've noticed this issue. The first time around it resolved itself, but this time it has not and I do not know the cause.

Unpinning/pinning the icon on the task bar does not resolve this either. It seems none of the conventional solutions in the past work, so unless I am missing something, something broke.

Asked by Kosal 1 day ago

Last reply by Kosal 1 day ago

Firefox closes immediately upon opening and then reopens

Running Firefox 124.0.1 (64bit) on my Windows 10 Version 10.0.19045 Build 19045. Every time I open Firefox, it closes within a couple of seconds and then reopens by itsel… (read more)

Running Firefox 124.0.1 (64bit) on my Windows 10 Version 10.0.19045 Build 19045. Every time I open Firefox, it closes within a couple of seconds and then reopens by itself and keeps working. How can I fix this glitch?

Asked by Malik 5 days ago

Last reply by Malik 5 days ago

Win.Virus.Zard-10023240-0 within Firefox Setup .msi

ClamAV was triggering on several MSI and EXEs for Firefox Setup versions; 124.0.1.msi, 115.9.1esr.msi, 124.0.1.exe, 115.9.1esr.exe, 115.9.1esr.msi. The flag was on a file… (read more)

ClamAV was triggering on several MSI and EXEs for Firefox Setup versions; 124.0.1.msi, 115.9.1esr.msi, 124.0.1.exe, 115.9.1esr.exe, 115.9.1esr.msi. The flag was on a file Win.Virus.Zard-10023240-0. We believe this is a false positive, but was wondering if you could provide more insight into what Win.Virus.Zard is within the build?

Asked by william.swartz 3 days ago

Last reply by william.swartz 3 days ago

Dmitry

Hello. I have a problem on an old laptop. The laptop cannot play videos with a resolution greater than 720 pixels. A situation often arises when you open a website and ca… (read more)

Hello. I have a problem on an old laptop. The laptop cannot play videos with a resolution greater than 720 pixels. A situation often arises when you open a website and cannot watch a video there made by customers about a product. There is no option to select resolution on many sites, and browsers by default try to play videos at the maximum resolution, ignoring the capabilities of the laptop. The essence of the question is, is it possible to limit the video resolution for all sites in a browser or system?

Asked by brick 967 5 days ago

Last reply by brick 967 5 days ago

Getting stuck in a Cloudflare verification loop

Every time I attempt to do something login related (signing in, signing out, signing up) with any website that uses Cloudflare for DDoS protection I get stuck in a verifi… (read more)

Every time I attempt to do something login related (signing in, signing out, signing up) with any website that uses Cloudflare for DDoS protection I get stuck in a verification loop. It prompts me to check the checkbox saying 'I'm not a robot' and it displays the loading circles, but it prompts me to check it again. This cycle repeats seemingly forever. Wth is up Cloudflare?????

This happens to many websites that I use daily/on a frequent basis (Canva, ChatGPT/OpenAI, Perplexity). Strangely enough, when I tried it on another browser (Google Chrome) I did not have the verification loop. This is a REAL pain as

  1. The laptop I use is shared between multiple members of my family
  2. I do stuff that needs privacy

Doing it on chrome will reveal all the s*** I do to my family. And no, it's not like I'm watching p**n on my pc. I use these utilities for business work and I'm concerned it may leak out to my kids.

One reason I suspect it's happening is likely due to my increased cursor speed (I set it to full), but then why isn't it happening on Chrome?

Here are the extensions I have installed:

  • AdBlock Plus
  • User-Agent Switcher
  • Disable Javascript
  • Privacy Pass

Asked by Marty McFly 5 months ago

Last reply by Marty McFly 4 months ago

Some local plaintext files in latin encoding rendered with japanese font settings

A certain set of plaintext files are rendered in a weird way when opened in Firefox. Some plaintext files are rendered "MS Gothic", which is the default monospace font f… (read more)

A certain set of plaintext files are rendered in a weird way when opened in Firefox.

Some plaintext files are rendered "MS Gothic", which is the default monospace font for plaintext files in Japanese encoding. (Also, if I change font.name-list.monospace.ja to "monospace", the font changes).

However, the files are not in Japanese encoding, they do not contain a single character in Japanese encoding. Since the files are local, they have no HTTP headers to determine the encoding, so Firefox must have guessed the encoding somehow. How can I stop firefox from detecting those files as Japanese while they are not?

Also, I noticed that this issue happens only with long files. The shorter a file, the less likely it is that Firefox renders the file as if it had Japanese encoding.

Since I cannot reproduce the issue with smaller files and the files contain confidential information, I am unable to provide a minimal reproducer.

As a workaround, I could change font.name-list.monospace.ja, but this would change (potentially break) rendering of Japanese websites.

I'm using Firefox 124.0.1 on Windows 10, although this issue has been present for at least some months (at least 4 firefox releases).

The screenshot shows an excerpt where the text "C:\Temp\2024-" is partially rendered with Japanese glyphs and fully rendered with "MS Gothic" font which is hard to read with ASCII characters.

PS: I [censored] some of the information in the "Troubleshooting Information" field below.

Asked by christian.stadelmann 3 days ago

Dates change on their own.

Firefox doesn't seem to handle date entries properly. For example, when I set a date on a website it automatically changes to something other than what I set it to. Som… (read more)

Firefox doesn't seem to handle date entries properly. For example, when I set a date on a website it automatically changes to something other than what I set it to. Sometimes it's off by a day, sometimes it's off by a dozen days. Sometimes when the site displays a calendar navigator (showing the year and a monthly calendar where you can cycle through the year and month to select a specific day on the calendar) there's no calendar to select from. There might be a year and month selector that I can cycle through but there's no calendar to make a selection. If there is a calendar and I select a date, a different date is displayed in the entry box. This also happens when I manually enter a date. I could type 3/8/2024 and when I hit tab or click off the box it will change to 3/6/2024 or something like that. It's not always the same number of days off. I could then enter 3/10/2024 to try to trick it, but it might display 3/9/2024. The issue seems to extend behind the scenes. For example if I'm paying a bill online the site will automatically show today's date as the day the payment should be made, and it will display correctly, but when I submit my payment an error indicates that the payment date occurs in the past. I have to change the date to a day or two in the future in order for the site to process the payment. I recently noticed in my Geico Timeline, where I can see a history of events, as I scroll, the dates will flicker to a day prior and sometimes they will stay on the day prior until I scroll again and it changes back. Only the day number changes, the time and year remain the same, and it's always to one day prior.

I've run Malware Bytes, Spybot S&D, and Windows virus scan. I've updated Firefox (set to automatic) and disabled plugins. I don't have the problem on other browsers.

Asked by phillip2563 3 weeks ago

Last reply by phillip2563 4 days ago

Upgraded to 124.0.1 was on 123.0.1, said I could fill in PDF forms and doesn't work

When FF loaded for first time after update had message about being able to fill in PDF documents. Even said give it a try on a option block. Then it displayed a form wit… (read more)

When FF loaded for first time after update had message about being able to fill in PDF documents. Even said give it a try on a option block. Then it displayed a form with blanks to enter name etc. However I wasn't able to enter name or data in the fields they sent me for trying it out. I could do other things with PDF FF displayed, draw, add text box, but not enter data on the form they sent to try it out. Wish I had saved the PDF they sent to show the new feature.

Asked by Jer 4 days ago

Correct password, but can't log in on new computer

New computer, new install, when trying to log in to my account to set up sync/migrate, Firefox claims the password is incorrect ... the same password I just used on this … (read more)

New computer, new install, when trying to log in to my account to set up sync/migrate, Firefox claims the password is incorrect ... the same password I just used on this (old) computer to log in and ask this question!

I've had issues with this before, when I synced up my phone. Took several attempts to log it in.

Also, tried changing password, but for some reason it won't accept a new one? (That's different issue. Would prefer to log in with current password. at least)

Thanks!

Asked by Wayne R 2 days ago

Firefox for Linux no longer downloads .desktop files correctly

I use Bomgar / Beyond Trust for remote support for my Linux system. The bomgar file that I download is a .desktop file. Ever since Firefox version 119, this file no lon… (read more)

I use Bomgar / Beyond Trust for remote support for my Linux system. The bomgar file that I download is a .desktop file. Ever since Firefox version 119, this file no longer downloads correctly. Instead of getting a .desktop file, I now get a .desktop.download file and the file will not run. This appears to be an issue with Firefox because the file downloads and runs correctly if I use Chrome. It also worked just fine in Firefox before version 119. Any help that you can provide would be greatly appreciated

Asked by kseguin 3 days ago

how to visit unsecured websites

I want to visit a unsecured web site (camping site). I notice these mom and pop websites are unsecured. How do I visit it. I'm a big boy and dint like to be told where … (read more)

I want to visit a unsecured web site (camping site). I notice these mom and pop websites are unsecured. How do I visit it. I'm a big boy and dint like to be told where i can visit. However, I don't mind a warning.

Ticked off John Hambrick

Asked by jhambrick 2 days ago

Kaspersky Plus is loading a three-year-old Firefox profile

Since I upgraded from Kaspersky Internet Security to Kaspersky Plus, my Protected Browser version of Firefox has lost track of my current Protected bookmarks and stored p… (read more)

Since I upgraded from Kaspersky Internet Security to Kaspersky Plus, my Protected Browser version of Firefox has lost track of my current Protected bookmarks and stored passwords - but the bookmarks and passwords in the standard (i.e. not Protected Browser) Firefox remain the current set. Unfortunately this is a different set, so I no longer have access to the Protected passwords etc. Although Firefox has just updated to 124.0.1 the About display in Protected Browser insists "Firefox is being updated by another instance". Kaspersky have studied the GetSystemInfo report and cannot find anything amiss, so is Firefox causing the problem? e.g. where in Firefox did Kaspersky manage to find a three-years-out-of-date set of bookmarks and passwords?

Asked by Bill Welland 5 days ago

Last reply by Bill Welland 5 days ago

tango brodcast pc on firefox

it was oki going live on tango from my pc on windows on firefox browser and 2 or 3 dayes ago it only crash message .. oopss ,,, Something went wrong. We will be back s… (read more)

it was oki going live on tango from my pc on windows on firefox browser and 2 or 3 dayes ago it only crash message .. oopss ,,, Something went wrong. We will be back shortly ... reload

Asked by doommax2 2 days ago

Firefox keepy crashing for basically no apparent reason

My browser keeps crashing for literally no reason. It's happened like 20 times in the last 10 minutes. I can't use it for more than 5 minutes without either my tab crashi… (read more)

My browser keeps crashing for literally no reason. It's happened like 20 times in the last 10 minutes. I can't use it for more than 5 minutes without either my tab crashing or the entire browser crashing. Here is my latest crash report: https://crash-stats.mozilla.org/report/index/d2ea16e0-98a5-41d1-ad16-cf2fd0240324

The "Crash reason" is "EXCEPTION_ACCESS_VIOLATION_EXEC". I have tried changing out my RAM and updating my drivers. I have ran all the system check programs ("sfc /scannow", "chkdsk" and the Windows Memory Diagnostic) and they all report no problems. Please help me as soon as possible as I just can not continue using the browser like this.

Asked by slomovicv 4 days ago

Last reply by slomovicv 4 days ago