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  • Archived

When I browse suddenly the firefox screen turns black and then crashes. This might happen several times within a day.

An example: Report ID Date Submitted bp-a489e3dc-7c44-44f7-ab0a-7a8e62150909 9/9/2015 1:17 μμ bp-7c14b040-141b-40a2-bdfc-73c492150909 9/9/2015 9:40 πμ bp-d45f0127-0467… (read more)

An example:

Report ID Date Submitted bp-a489e3dc-7c44-44f7-ab0a-7a8e62150909 9/9/2015 1:17 μμ bp-7c14b040-141b-40a2-bdfc-73c492150909 9/9/2015 9:40 πμ bp-d45f0127-0467-4b65-9578-c6b512150907 7/9/2015 1:33 μμ bp-4006e98c-ec98-4576-b671-1cf7b2150903 3/9/2015 10:25 πμ 514ddb05-5f7d-4d69-a4a8-e653c1035627 1/9/2015 6:53 μμ bp-9e6ed1f2-0286-46ec-acc9-ccc3c2150831 31/8/2015 12:02 μμ bp-a1bbba2f-6c46-4611-8e4c-ee2f32150825 25/8/2015 11:51 πμ b317f00f-e494-44bd-b943-eeee09a5a0c4 23/8/2015 7:04 μμ bp-2d62cd08-da68-4f35-a513-5fb652150821 21/8/2015 12:09 μμ bp-8f7a79e1-237c-4ed7-aa8c-c1e562150817 17/8/2015 12:38 μμ c28c4ccb-ab97-4a8a-a19a-b0674d8d0e18 13/8/2015 9:43 μμ 424e8e35-200f-47a2-9335-30edd8202aff 13/8/2015 12:32 πμ 7304c603-5fd3-432a-8a98-f0864ad0b4f1 13/8/2015 12:28 πμ

Asked by christinarethy 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

How do I get Firefox to behave as if I have less RAM?

I use Firefox on Windows and Firefox tries to use too much of my system's RAM. I know this is for performance reasons BUT there is very little performance gain. This beha… (read more)

I use Firefox on Windows and Firefox tries to use too much of my system's RAM. I know this is for performance reasons BUT there is very little performance gain. This behavior is fine for users who only run Firefox and little else. BUT I use other memory intensive apps not only Firefox so Firefox using up lots of my RAM is very bad for my use case.

On a system with lots of RAM when I use gmail and Facebook on Firefox the firefox processes can bloat to more than 2.5GB! And it actually seems to start getting slower at that point.

But if I run Firefox in a Windows Virtual Machine with only 1.5GB RAM and start using gmail and Facebook a lot the largest firefox process only gets to a max of 750MB. So that is proof that Firefox can actually work with less RAM without crashing.

How can I get Firefox to behave as if the system has less RAM (e.g. just set a max RAM limit) without to resorting to running it in a VM? I have tried stuff like Process Governor but Firefox tends to crash when it hits the limit instead of running the GC. In contrast on a virtual machine with less RAM Firefox doesn't seem to crash and just uses less RAM.

Is there also a way to get Firefox to automatically do what the about:memory "Minimize memory usage" button does, when it starts to go past a memory usage threshold?

Asked by vefeve 1 year ago

Last reply by Pj 1 year ago

  • Archived

How can I determine what is causing crashes

Firefox keeps crashing for no apparent reason. How can I determine what these crash reports are saying? bp-847c8515-4a4e-4a49-a612-af5fd2160218 18/02/2016 2:01 PM bp-b010… (read more)

Firefox keeps crashing for no apparent reason. How can I determine what these crash reports are saying?

bp-847c8515-4a4e-4a49-a612-af5fd2160218 18/02/2016 2:01 PM bp-b0106c43-8a9e-401d-8452-3c5652160217 18/02/2016 7:22 AM 79bc717c-a003-4c5d-9f32-9f665b1424b6 16/02/2016 8:57 PM bp-c1b4107d-b0dd-4e43-81f7-0b59d2160213 14/02/2016 8:33 AM bp-349c4eee-b99f-4885-8926-6ceff2160212 12/02/2016 9:51 PM bp-047f978d-e410-41f2-8290-cd2c82160210 10/02/2016 5:05 PM bp-28626c52-db3f-4217-be4a-46d852160210 10/02/2016 4:32 PM bp-716247b6-8fab-462e-80d6-3b91c2160210 10/02/2016 2:12 PM bp-5fbb11a3-9906-492d-b0e7-076252160210 10/02/2016 1:23 PM bp-ad1d59cb-002f-446f-bae6-11d452160210 10/02/2016 12:33 PM

Asked by Davidsimpson100 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Why does my Macbook fan come on watching videos with Firefox but not Chrome?

The main reason I still use Chrome is to keep my laptop fan from turning on when I watch YouTube videos. This then leads me to use Chrome for other reasons as well. I wou… (read more)

The main reason I still use Chrome is to keep my laptop fan from turning on when I watch YouTube videos. This then leads me to use Chrome for other reasons as well. I would prefer to use Firefox, but I don't like it when my fan turns on. My Firefox is up to date according to me preferences page.

I have tried unchecking "Use hardware acceleration when possible" and restarting Firefox, but the fan still comes on.

What's the solution?

Asked by Geisshardt63 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox crashes

bp-cac6787b-d36b-458b-96de-f8b0b0190503 The browser crashes while loading a page when visiting sites. Youtube and twitter sites on start-up and other sites when browsing… (read more)

bp-cac6787b-d36b-458b-96de-f8b0b0190503 The browser crashes while loading a page when visiting sites. Youtube and twitter sites on start-up and other sites when browsing through them, even on the Mozilla help/support pages. Tried all the solutions as suggested on the help-pages, de-installed Firefox, peformed new installation and a new profile. No improvement, still crashes. One oddity in the crash report; "CPU Info-warning: family 20 model 2 stepping 0 ". The crash-problem started a few weeks back, before it worked good for years. No changes in the hardware or software are done on my behalf and everything is kept automatically up-to-date. Any advice or direcions to a solution are really appreciated. Thanks in advance, Dionysius

Asked by Dionysius.d.V 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox seems to cause high CPU usage of windowserver process

Last week I switched back to Firefox after a couple of years, but what I noticed is that once opened the interface seems to be very slow. When checking my CPU usage, once… (read more)

Last week I switched back to Firefox after a couple of years, but what I noticed is that once opened the interface seems to be very slow. When checking my CPU usage, once Firefox gets opened, the "windowserver" macOS process spikes to 80-100%. I also see other processes like "mds_stores" and "mdworker" consume a lot of CPU.

If I open Chrome besides Firefox, without actually loading any website. I can see my mouse movement lagging when hovering over the Firefox browser. I do not have this when hovering over Chrome.

Currently, I only have one extension installed + already tried to run in safe mode, but the experience is the same.

Any idea what could cause this?

Asked by estruyf 2 years ago

Last reply by FredMcD 2 years ago

Mozilla Keep crashing (tried automatic file repairing but didn't worked)

well on my computer I only work on three four software. so the moment I start laptop I start Firefox and visual studio code, it works well in start but yeah it takes much… (read more)

well on my computer I only work on three four software. so the moment I start laptop I start Firefox and visual studio code, it works well in start but yeah it takes much time to start also. And I have sent the error reporting but i didn't worked out well. I don't know how it work but yeah I was expecting to get a response on my mail but yeah I didn't got any mail. Also I checked on google and tried repairing of corrupted files. It took me around 2 hrs, but still the same eve my Firefox crashed. and when it crashes one time then even if u restart a hundred time. it didn't work well. It only work when I restart the lap. and it just killing my work. and recently its like write 2-3 pages of code or debug and then again Firefox crash then restart and all...

I think my rest software are working well so I didn't asked for windows support. Thanks

Asked by Arpit Patidar 4 months ago

Last reply by FredMcD 4 months ago

  • Archived

Artifacting in youtube with hardware acceleration

With hardware acceleration turned on I get weird artifacting on the Youtube timeline (see image), it looks like white noise in the real world since the image doesn't show… (read more)

With hardware acceleration turned on I get weird artifacting on the Youtube timeline (see image), it looks like white noise in the real world since the image doesn't show all of them. Without the acceleration the artifacting disappears. Only noticed this on Youtube. In rare cases it used to crash the display driver after switching videos, but I have not experienced this for some time now.

I am running Intel graphics on a Lenovo T450s. Drivers are updated.

Asked by rufee 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.

i am using firefox regularly and recently i am facing a problem while working with www.esic.in it is not working well, after appearing esic web portal home page after c… (read more)

i am using firefox regularly and recently i am facing a problem while working with www.esic.in it is not working well, after appearing esic web portal home page after click to login the browser it self goes slow, veryyyyy slow, even in next tab my home page(i.e. google )is also not opening

i uninstalled the browser and reinstalled it i rebooted the my computer i tried all the way but i cant find any solution for this

Asked by daveedu 3 years ago

Last reply by John99 3 years ago

  • Archived

computer freezes after latest firefox update

I updated Firefox on Linux Mint 18.1 to latest version this morning. (I can't tell you what latest Firefox version number is, because:) Firefox opens and after about 45 s… (read more)

I updated Firefox on Linux Mint 18.1 to latest version this morning. (I can't tell you what latest Firefox version number is, because:) Firefox opens and after about 45 seconds the computer freezes completely, with me doing nothing. If I actually try to log in to Firefox or do anything else, the freeze takes about 5 seconds. I have to do a hard reboot. I've never had this trouble before, and other browsers (Chromium, Opera) work normally. Any suggestions?

Asked by Markott 3 years ago

Last reply by Seburo 3 years ago

  • Archived

Over time, Firefox keeps increasing my RAM usage

I usually keep Firefox on all the time with 3-4 tabs open (My Yahoo, AOL and Kindle). Over time, my RAM usage has increased from ~300 MB to ~2000 MB. Is it history that… (read more)

I usually keep Firefox on all the time with 3-4 tabs open (My Yahoo, AOL and Kindle). Over time, my RAM usage has increased from ~300 MB to ~2000 MB. Is it history that keeps driving the RAM up?

Any suggestions?

Asked by knute97 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox CPU usage when minimized

I can easily find web pages that will drive my Windows XP system to 100% CPU usage. My Task Manager shows Firefox sucking up 97%-98% of the CPU. Then I minimize the Fir… (read more)

I can easily find web pages that will drive my Windows XP system to 100% CPU usage. My Task Manager shows Firefox sucking up 97%-98% of the CPU. Then I minimize the Firefox window expecting the Firefox CPU usage to drop to near 0%. But no. Firefox continues to use nearly 100% of the CPU in activities that I cannot see ... because the Firefox window is minimized. This does not make sense to me. Everyone knows the minimized Firefox window is just servicing adWare.

Asked by KeyLawson 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

I GIVE UP!!! The recenbt versions of Firefox are slow, use 90% of CPU, overheat the CPU, can't play streams, lost passowrds.

I have had it! The current version of Firefox sucks!! Have been with Netscape from the beginning and then Firefox, have participated in the beta programs, but the bull sh… (read more)

I have had it! The current version of Firefox sucks!! Have been with Netscape from the beginning and then Firefox, have participated in the beta programs, but the bull shit answers for issues shows irresponsibility for the product. I've had it. Moving to Opera and Google Chrome. Sorry folks.

Asked by David 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox heavily using CPU

Firefox is using consistently greater than 40% CPU usage. I will only have a handful of tabs open, and the only plugins installed are 1password and React Dev Tools, both … (read more)

Firefox is using consistently greater than 40% CPU usage. I will only have a handful of tabs open, and the only plugins installed are 1password and React Dev Tools, both of which about:performance says are running fine.

Im on 53.0.3 (64-bit) MAC OS 10.12.4 (16E195) 16GB Ram 2.5 GHz Intel Core i7

At first startup there is no problem, but after usage for about 20 minutes I start to notice slow downs as well as my computer fans fire up as the laptop heats up. This only ever happens when using firefox. I am a web developer and recently switch from chrome to firefox and I am loving the tools and community but having to restart my browser every 30 minutes is quite concerning. Would love some help to solve this problem.

Thanks so much for your help!

Asked by chrisburgin95 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Random Firefox process is using 25% of my CPU

Pretty much as the title says, going into task manager I see a Firefox process constantly using around ~25% of my CPU at all times as shown by the attached photo; The CPU… (read more)

Pretty much as the title says, going into task manager I see a Firefox process constantly using around ~25% of my CPU at all times as shown by the attached photo; The CPU is a quad-core 3.2Ghz i5 3330, Ending the task means that the process stops without causing any changes to Firefox, no tabs close or videos crash which only makes me wonder to what it's used for and why is it hogging my CPU.


Thanks in Advance, Deinsti

Asked by Deinsti 2 years ago

Last reply by Happy112 2 years ago

  • Archived

pc hd runs at 100% when using firefox

It seems that over the last two months firefox has been causing my hd to run at 100% for long periods. I have followed advice on the internet and disabled a number of sea… (read more)

It seems that over the last two months firefox has been causing my hd to run at 100% for long periods. I have followed advice on the internet and disabled a number of searches within the pc settings that originally helped and also updated the power plan to high performance which initially helped.

Every hour or so my pc goes into a phase of running its hd at 100% to the point that I cannot even type in the search bar. Indeed it has taken over 30 minutes to finally get to the position of being able to type this query.

the pc is not that old and has light usage and all memory appears to be working fine. If this does not fix then I will have to go over to Chrome.

Asked by mikey1972 1 year ago

Last reply by Shadow110 1 year ago

  • Archived

Container field using too much cpu...sluugish and freezes up to 10 seconds. Any suggestions?

The container field is using 80 to 90% of available cpu when I go to https://apps.facebook.com/hititrich/?fb_source=bookmark&ref=bookmarks&count=0&fb_bmpos=_… (read more)

The container field is using 80 to 90% of available cpu when I go to https://apps.facebook.com/hititrich/?fb_source=bookmark&ref=bookmarks&count=0&fb_bmpos=_0

Asked by kanesg 4 years ago

Last reply by cor-el 4 years ago

  • Archived

can i get around firefox and flash sucking up all my system resources?

Firefox 42 and Adobe Flash 19.0.0.245 but both are sucking up all my system memory which slows lots of internet stuff down. I have plug-ins set to ask only but can't see … (read more)

Firefox 42 and Adobe Flash 19.0.0.245 but both are sucking up all my system memory which slows lots of internet stuff down. I have plug-ins set to ask only but can't see videos etc with out running flash. Firefox sucking up nearly 1 gb sometimes. Flash sucking up over 1 GB sometimes.

Using Windows XP Pro 64 with 3 GB total memory. 256GB SSD.

Asked by maps3333 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

For the last 2+ weeks (approx since Oct 21, 2015) Firefox has been crashing many times. I have Windows 7 Home Premium bp-591ebc7a-1813-4cda-9d01-b64de2151110

bp-591ebc7a-1813-4cda-9d01-b64de2151110 11/9/2015 8:47 PM bp-fab5c761-7c11-491d-8408-b7baa2151106 11/6/2015 9:11 AM bp-29d1bb8c-3350-4ede-b1f0-c66372151105 11/4/2015 1… (read more)

bp-591ebc7a-1813-4cda-9d01-b64de2151110 11/9/2015 8:47 PM bp-fab5c761-7c11-491d-8408-b7baa2151106 11/6/2015 9:11 AM bp-29d1bb8c-3350-4ede-b1f0-c66372151105 11/4/2015 10:49 PM bp-aed99cd9-7e0e-41c8-b450-86a8c2151104 11/3/2015 7:37 PM bp-1d297a9b-0a93-4a67-b787-e9c0a2151101 10/31/2015 9:12 PM

That is just the last 5 that I have seen to be requested by support...this is driving me crazy. I've updated, added new security, scanned & still crashes. Please help!!! Terry

Asked by therrin 4 years ago

Last reply by FredMcD 4 years ago