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Firefox crashes Crashs Upon Start

This randomly started happening yesterday. I cleanly removed firefox, all of its folders under program files, appdata, etc ... registry entries, and tried a clean install… (read more)

This randomly started happening yesterday. I cleanly removed firefox, all of its folders under program files, appdata, etc ... registry entries, and tried a clean install and it still occurs.


Any suggestions? Firefox 41.0.2 Win 7 Pro In a Domain Environment.

Asked by mctadmin 5 years ago

Answered by mctadmin 5 years ago

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Firefox crashes

I made one change to the add-ons by enabling Adobe Acrobat (in Firefox). I think I should have chosen Adobe Acrobat DC, which is the version that I have. I am now unable … (read more)

I made one change to the add-ons by enabling Adobe Acrobat (in Firefox). I think I should have chosen Adobe Acrobat DC, which is the version that I have. I am now unable to open Firefox, it crashes every time even in safe mode. The latest crash report says: Crash ID: bp-3b027878-4bc7-4adb-b486-9deda2151027 I have tried a re-install but Firefox still crashes - I am unable to refresh Firefox as I can't get it to open, even in safe mode.

Asked by ChrisAbbott 5 years ago

Answered by cor-el 5 years ago

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Firefox crashes

I am running Windows 7 Professional on a Dell desktop and my latest version of Firefox crashes constantly before it even loads. I have uninstalled and reinstalled it, go… (read more)

I am running Windows 7 Professional on a Dell desktop and my latest version of Firefox crashes constantly before it even loads. I have uninstalled and reinstalled it, gone to an earlier set point in Windows to see if that would help and have had no luck. I have very few add-ons and can't link what has happened to any particular event. Below is my crash report:

AdapterDeviceID: 0x0412 AdapterDriverVersion: 9.18.10.3234 AdapterSubsysID: 06121028 AdapterVendorID: 0x8086 AvailablePageFile: 14849810432 AvailablePhysicalMemory: 7011618816 AvailableVirtualMemory: 4017975296 BIOS_Manufacturer: Dell Inc. BlockedDllList: BlocklistInitFailed: 1 BreakpadReserveAddress: 235864064 BreakpadReserveSize: 67108864 BuildID: 20151014143721 CrashTime: 1446001918 EMCheckCompatibility: true Email: bob.blodgett@mygrande.net FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1445024832 Notes: Cisco VPN AdapterVendorID: 0x8086, AdapterDeviceID: 0x0412, AdapterSubsysID: 06121028, AdapterDriverVersion: 9.18.10.3234

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 213 StartupTime: 1446001918 SystemMemoryUsePercentage: 17 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151014143721","version":"41.0.2","vendor":"Mozilla","platformVersion":"41.0.2","xpcomAbi":"x86-msvc","hotfixVersion":"20150902.02"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8111,"isWow64":true,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","servicePackMajor":1,"servicePackMinor":0,"installYear":2014,"locale":"en-US"},"hdd":{"profile":{"model":"TOSHIBA DT01ACA100","revision":"MS2OA7S0"},"binary":{"model":"TOSHIBA DT01ACA100","revision":"MS2OA7S0"},"system":{"model":"TOSHIBA DT01ACA100","revision":"MS2OA7S0"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) HD Graphics 4600","vendorID":"0x8086","deviceID":"0x0412","subsysID":"06121028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"9.18.10.3234","driverDate":"7-9-2013","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}]}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enabled":false,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false}},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 17007628288 TotalPhysicalMemory: 8504754176 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 41.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :

Thanks for any help that you can provide.

Asked by Geoprof 5 years ago

Answered by philipp 5 years ago

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Firefox crashes on launch.

I have uninstalled with Windows control panel and with Revo Uninstaller, then reinstalled Firefox several times. It still crashes on launch. I can't access safe mode as… (read more)

I have uninstalled with Windows control panel and with Revo Uninstaller, then reinstalled Firefox several times. It still crashes on launch. I can't access safe mode as per some of the recommendations on other threads. Firefox worked fine yesterday. The only new software on the machine was a Java update yesterday.

I get the following details from a Firefox window notifying me of the crash.

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	41.0.2.5765
 Application Timestamp:	561ee543
 Fault Module Name:	SboxDll.dll
 Fault Module Version:	5.5.2.0
 Fault Module Timestamp:	56201ae1
 Exception Code:	c0000005
 Exception Offset:	00034004
 OS Version:	6.1.7601.2.1.0.256.48
 Locale ID:	4105
 Additional Information 1:	82c2
 Additional Information 2:	82c2af16bb47dc80371557a8b243789d
 Additional Information 3:	964c
 Additional Information 4:	964c2ab2133fd828cfa41c434efb1192

Asked by bth1 5 years ago

Answered by philipp 5 years ago

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Firefox crashes

Please help! Firefox crashes on startup (get msg that "Firefox has stopped working"); cannot start in safe mode, and uninstalling and reinstalling the program did not he… (read more)

Please help! Firefox crashes on startup (get msg that "Firefox has stopped working"); cannot start in safe mode, and uninstalling and reinstalling the program did not help. (It had been working fine until I opened a document that used Dell Protected Workspace. There were automatic updates prior to the document opening, which is what I think caused the initial problem). Checking online for a solution to the problem does nothing. Details of the crash are:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	41.0.2.5765
 Application Timestamp:	561ee543
 Fault Module Name:	sboxhost.dll
 Fault Module Version:	5.0.6.22075
 Fault Module Timestamp:	5627b53d
 Exception Code:	c0000005
 Exception Offset:	00013888
 OS Version:	6.1.7601.2.1.0.256.48
 Locale ID:	1033
 Additional Information 1:	0c1e
 Additional Information 2:	0c1e8d55e690efdb6b709a3e52ecac71
 Additional Information 3:	6836
 Additional Information 4:	68363117aba688b87aad1338407f9d35

Thank you for any info!!

Asked by rogreen 5 years ago

Answered by philipp 5 years ago

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Firefox crashes

Computer: New Dell Latitude 3550 (acquired 1 month ago) OS: Windows 7 Professional Firefox was installed shortly after the computer was purchased and has been working wel… (read more)

Computer: New Dell Latitude 3550 (acquired 1 month ago) OS: Windows 7 Professional

Firefox was installed shortly after the computer was purchased and has been working well until sometime after 3 PM Tuesday. Since then Firefox crashes immediately upon launching.

Steps taken so far: Uninstalled Firefox, rebooted computer, reinstalled Firefox. Run McAfee Anti Virus (new subscription, latest updates installed) Installed and run MalwareBytes Anti-Malware Premium edition which removed several Adware items. Run Windows SFC.exe (System File Checker) which identified a list of corrupted files and reported all were repaired. Uninstalled Firefox, rebooted the computer, downloaded new copy of Firefox installation files and reinstalled.

After all the above Firefox still crashes immediately upon startup Latest Crash ID: bp-f5a59f38-fea9-41d4-9f63-d7d4c2151028

I am using Microsoft Explorer to file this request for assistance.

What can I do next?

Thanks! MysteryTech

Asked by MysteryTech 5 years ago

Answered by philipp 5 years ago

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Firefox won't open

Firefox worked fine last night, but not this morning. I have attached the error when clicking on the icon. Tried uninstalling and then re-installing but no joy. Also unab… (read more)

Firefox worked fine last night, but not this morning. I have attached the error when clicking on the icon.

Tried uninstalling and then re-installing but no joy. Also unable to open the profile manager or open it in safe mode.

Also tried a virus scan which came back clean and also by running CCleaner.

Any ideas?

Asked by adamnorgett 5 years ago

Answered by philipp 5 years ago

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Firefox "starts" and ends without showing anything. Profile Mgr doesn't start either. Tried everythin.

I have used Firefox for a long time on several windows computers. On one of them it won't start properly since a couple of days. It first seems to start but nothing happe… (read more)

I have used Firefox for a long time on several windows computers. On one of them it won't start properly since a couple of days. It first seems to start but nothing happens and after a few seconds time the "time glass" dissappears. I can see it running a short while in the Activity Handler but then it disaaperas automatically. I have read and tried your support tips, among them how to start the profile manager to do some activities. But the same thing happens with the profile manager. I have uninstalled and re-installed firefox a number of times, turned of the computer in between and such. But nothing seems to work.

Asked by JorgenJ 5 years ago

Answered by JorgenJ 5 years ago

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Firefox crashes - Will NOT RUN - Crash reporter immediately displays.

Firefox continually crashes upon running. Safe mode also crashes. Have uninstalled and reinstalled latest version. Here is the crash ID bp-41e3df68-781d-4d11-a1f4-9cfa4… (read more)

Firefox continually crashes upon running. Safe mode also crashes. Have uninstalled and reinstalled latest version. Here is the crash ID bp-41e3df68-781d-4d11-a1f4-9cfa42151031. I am running Windows 7, service pack 1, 64 bit. This started earlier this week. I have disabled AV and tried to run FF again, without success. I checked the Windows event log for any errors, there were none. I ran Sysinternals process monitor and logged FF loading (filter for processes including "fire", I have enclosed that log. Sysinternals does report a number of errors which may or may not be related to the issue - CSV log is available if you would like

(attempted to upload , but could not via "Upload Images").

Asked by Mikeysrealm 5 years ago

Answered by philipp 5 years ago