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Lost all my information.

Hi, My computer was having some issues and I thought that I transfer everything to a flash drive to transfer my information to a new computer. Come to find out it didn't … (read more)

Hi, My computer was having some issues and I thought that I transfer everything to a flash drive to transfer my information to a new computer. Come to find out it didn't transfer over to the flash drive. So everything is lost. My book marks and my saved web sites and passwords to them. I was wondering is there any way that you can help to retrieve them?

Asked by Denisa Sample 2 days ago

Last reply by Dropa 16 hours ago

How do I get my bookmarks in alphabetical order?

How do I get my bookmarks in alphabetical order? I have tried doing it in "Manage Bookmarks" and I get them in the correct order there, but when I go back to the Bookmark… (read more)

How do I get my bookmarks in alphabetical order? I have tried doing it in "Manage Bookmarks" and I get them in the correct order there, but when I go back to the Bookmarks list, nothing has changed. ???

Asked by miket9043 23 hours ago

Last reply by cor-el 20 hours ago

Multiple "instances" (NOT duplicates) of Bookmarks Menu (and assoc. folders and bookmarks)

I have multiple "instances" of all of my bookmarks in my Library--specifically, the Bookmarks Menu, the Folders within that menu and all of the individual bookmarks withi… (read more)

I have multiple "instances" of all of my bookmarks in my Library--specifically, the Bookmarks Menu, the Folders within that menu and all of the individual bookmarks within each folder. (See attached; I'm just keeping the Bookmark Menu level but trust me, each one of those 5 instances has the exact same list of Folders and associated bookmarks.) I just want to see ONE instance of them in my library, not all of these redundant instances. When I delete ANY bookmark or folder in ANY of the multiple instances, ALL instances of that bookmark or folder get deleted. Searching the forums, I get solutions for combining duplicates, or backup/restoring bookmarks, or "turning off sync." But none of these relate to my issue (e.g., sync has never been on). They don't act like duplicates (where if you delete one the other remains). It acts as if there are multiple "pointers" to the same menu/folder/bookmark.

Can someone please assist with how I can get rid of the redundant instances/listings of the Bookmark Menu, folders and bookmarks without deleting all of them? I'd ideally like to keep the first one, underneath the Bookmarks Toolbar, so it shows up at the top of my screen.

Thank you.

Asked by Lacoy Loescher 1 day ago

Last reply by cor-el 1 day ago

  • Solved

bookmark tagging

When a bookmark is made, there is no option anywhere to add tags using windows 11 - I had no problem with tagging bookmarks using Firefox in windows 10, but that option i… (read more)

When a bookmark is made, there is no option anywhere to add tags using windows 11 - I had no problem with tagging bookmarks using Firefox in windows 10, but that option is not showing up for me in windows 11. I have refreshed Firefox with no success to try to correct this situation - thanks in advance for any help you may provide – del

Asked by del 2 days ago

Answered by cor-el 2 days ago

after update to version 117.0.1 my mouse wheel will not scroll in the bookmarks drop down menu

This has happened a few times before after a Firefox update, but the most recent occurrence was after the update to version 117.0.1. My mouse wheel will not scroll in the… (read more)

This has happened a few times before after a Firefox update, but the most recent occurrence was after the update to version 117.0.1. My mouse wheel will not scroll in the bookmarks drop down menu, I have to use the up and down arrows in the drop down menu which is very slow. When the scroll wheel did work in the past, I could be scrolling and then move the cursor to the up or down arrows and scroll even faster still using the scroll wheel and get to the folder I want a lot quicker. The scroll wheel works normally while scrolling through webpages, the only place it doesn't scroll is the bookmarks drop down menu. I'm running Firefox version 117.0.1 (64 bit) on a Windows 10 notebook PC. Any help would be greatly appreciated, thank you.

Asked by Autotech1 1 week ago

Last reply by Autotech1 3 days ago

Bookmarks diappeaered

This morning, I brought up Firefox and found my bookmarks (including the toolbar) had vanished. I tried restoring my profile folder, but that didn't help. I also tried re… (read more)

This morning, I brought up Firefox and found my bookmarks (including the toolbar) had vanished. I tried restoring my profile folder, but that didn't help. I also tried restoring the bookmarks from Firefox's own backups, but I got some "Unable to process backup file." messages. What do I do now?

Asked by crogerblair1 4 days ago

Last reply by crogerblair1 3 days ago

Firefox bookmarks do not work at all

Running FF 117.01 I ran Scanguard and now none of my Firefox bookmarks work. All are still showing up where they were, but none of the bookmarks led anywhere, when I clic… (read more)

Running FF 117.01 I ran Scanguard and now none of my Firefox bookmarks work. All are still showing up where they were, but none of the bookmarks led anywhere, when I click on them, nothing. Restarted FF, restarted the laptop. I also cannot seem to open the About Profiles page to check there. I would rather get this working if I can, other than re-installing. Thank you for any help.

Asked by mmits 4 days ago

Last reply by zeroknight 4 days ago

All bookmarks deleted

Hello, I have an account with you and thought you would save all my data, bookmarks, etc... I had to RESET my computer, and when I signed back into my FF account, all my … (read more)

Hello, I have an account with you and thought you would save all my data, bookmarks, etc... I had to RESET my computer, and when I signed back into my FF account, all my bookmarks were deleted. Help please.

Asked by resolve.famous 4 days ago

Last reply by Paul 4 days ago

I can't delete a bookmark folder - the delete folder option is grayed out.

Arggh! I had this box all filled out, but it vanished when I pasted the troubleshooting info. I see the troubleshooting info is gone, also. buggy So... I have a bookm… (read more)

Arggh! I had this box all filled out, but it vanished when I pasted the troubleshooting info. I see the troubleshooting info is gone, also. buggy So... I have a bookmarks folder, named "mobile bookmarks". It lists beneath "all bookmarks", alongside "other bookmarks", "bookmarks menu", and "bookmarks toolbar". I want to delete this "mobile bookmarks" folder, but the delete folder option is grayed out.

Asked by fridaymanyfeathers 2 months ago

Last reply by cor-el 5 days ago

Bookmarks are BROKEN

Took me a long time to nail this issue down. Recently (past 1-2 years?), Firefox has started suggesting the base website when you have bookmarks that include the base dom… (read more)

Took me a long time to nail this issue down. Recently (past 1-2 years?), Firefox has started suggesting the base website when you have bookmarks that include the base domain - and it's really bothersome from a UX perspective. E.g. if i have "adobe.com/express" or any other adobe bookmarks, the FIRST autocompleted url Firefox gives me is "adobe.com" which I DO NOT have as a bookmark. In my Firefox settings I also have Shortcuts and other search suggestions disabled.

Why is Firefox doing this?

Asked by J 1 week ago

Last reply by zeroknight 1 week ago

The small icon next to my bookmarks are missing.

I have just updated to Firefox115.2.1 ESR. On the recommendation of Mozilla! The small icon next to my bookmarks are missing and the bookmark doesn't work. Only a few of … (read more)

I have just updated to Firefox115.2.1 ESR. On the recommendation of Mozilla! The small icon next to my bookmarks are missing and the bookmark doesn't work. Only a few of the bookmarks have an icon. I have a large number of bookmarks, so I do not want to create them again. It would take me hours to do. I have tried to import bookmarks backup but nothing seems to happen.

I hope someone can give me a quick simple answer. Thanks Brian

Asked by brian44smith 1 week ago

  • Locked

Sync mixed up my bookmarks and then when i tried to restore them firefox deleted everything.

So I synced my bookmarks then I notice that all of them are mixed up, so i look for ways to fix them, I then see I can restore my files, I try it then it says it was unab… (read more)

So I synced my bookmarks then I notice that all of them are mixed up, so i look for ways to fix them, I then see I can restore my files, I try it then it says it was unable too, and then after that it deleted everything, I tried to restore them again and again using different dates but nothing worked.

p.s. I did post this earlier but it was in the middle of the night, so nobody saw it.

Asked by JaLockdown69 1 week ago

Last reply by cor-el 1 week ago

Sync mixed up my bookmarks and then when i tried to restore them firefox deleted everything.

So I synced my bookmarks then I notice that all of them are mixed up, so i look for ways to fix them, I then see I can restore my files, I try it then it says it was unab… (read more)

So I synced my bookmarks then I notice that all of them are mixed up, so i look for ways to fix them, I then see I can restore my files, I try it then it says it was unable too, and then after that it deleted everything, I tried to restore them again and again using different dates but nothing worked.

Asked by JaLockdown69 1 week ago

Last reply by cor-el 1 week ago

Bookmarks organisation resets to unsorted regularly

Hello Firefox Community, I've been a long-time fan of Firefox's bookmarks management system, but over the past year, I've encountered a persistent issue that's affecting… (read more)

Hello Firefox Community,

I've been a long-time fan of Firefox's bookmarks management system, but over the past year, I've encountered a persistent issue that's affecting my productivity. I regularly use the bookmark bar and organize my bookmarks into folders. However, any changes I make don't seem to stick and get reset after a period of time. This is especially frustrating as I heavily rely on bookmarks to keep my browsing organized. Problem Details

Here's what typically happens:

  1. I add a bookmark to a specific folder or position, either in the general list of bookmarks or on the bookmark toolbar.
  2. Sometime later, that bookmark leaves its designated position and moves to the bottom of the unsorted list of bookmarks.

Devices and Operating Systems

  • MacBook M1 2020 running macOS Monterey
  • Dell Alienware 17 r5 running Windows 10

Both devices have the latest version of Firefox installed, and I use Firefox Sync to keep my bookmarks and settings consistent across these devices. Suspicion

I suspect that this issue occurs when I make a change to bookmarks on one computer and then open Firefox on the other computer. The bookmarks seem to reset, possibly due to some issue with Firefox Sync.

Looking forward to hearing your thoughts and possible solutions!

Kind regards,

Asked by Karakaï 1 week ago

Last reply by cor-el 1 week ago

how to restore bookmarks after reset password?

i reinstalled windows 10 and tried to login in firefox, but i didn't remember password so i reseted password and tried to sync bookmarks but nothing to sync. how i can re… (read more)

i reinstalled windows 10 and tried to login in firefox, but i didn't remember password so i reseted password and tried to sync bookmarks but nothing to sync. how i can restore my bookmarks? why after reset password all my synced data will be erased? what genius came up with this?

Asked by dastanyes7 1 week ago

Last reply by cor-el 1 week ago

Loading Bookmarks after a Windows Failure

I think I have looked through all of the troubleshooting suggestions for loading / importing old Firefox Bookmarks following a new Windows install. - I did not have Moz… (read more)

I think I have looked through all of the troubleshooting suggestions for loading / importing old Firefox Bookmarks following a new Windows install.

- I did not have Mozilla Sync turned on. - My new install of Mozilla doesn't have restore points from my old install / program files. - My old SSD is accessible, however, User folder directories don't have the 'AppData/' folder directory. - Of course, I didn't think about / have a chance to create a manual restore point prior to my computer's crash.

Copying over my old Mozilla parent directories from my old SSD directory to my new SSD directory, hasn't restored prior Mozilla settings / bookmarks.

Does Mozilla store bookmarks anywhere else ?

Asked by scotthummel86 1 week ago

Last reply by cor-el 1 week ago

Mozilla Firefox - Manage Bookmarks - Default Folder

Using Firefox version 117.0.1 (64bit). When I click "Bookmarks / Manage Bookmarks, the listing defaults to the "Other Bookmarks" folder. I would like it to default to t… (read more)

Using Firefox version 117.0.1 (64bit). When I click "Bookmarks / Manage Bookmarks, the listing defaults to the "Other Bookmarks" folder. I would like it to default to the "Bookmarks Menu" folder. How do I make it do that? Note: The same name subject that I submitted in 2022 has been archived, and the solution that worked so well in 2022 no longer works. Help!!

Asked by gtadamsesq 1 week ago

Last reply by cor-el 1 week ago