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  • Archived

Why can't I access my bank account on your site?

Tried to access my online bank account from your website but got a message that it's not a secure site. I called my bank who told me that it's because of one of your upda… (read more)

Tried to access my online bank account from your website but got a message that it's not a secure site. I called my bank who told me that it's because of one of your updates. How can I fix this issue? I can access my account from other sites, just not yours.

Asked by majean19 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Some favicons do not appear in bookmarks toolbar

I have returned to Firefox after a long hiatus. I imported my bookmarks from Chrome and recreated the bookmarks toolbar. After clicking on each one, most of them populat… (read more)

I have returned to Firefox after a long hiatus. I imported my bookmarks from Chrome and recreated the bookmarks toolbar. After clicking on each one, most of them populate with their favicon, but a few do not. Any idea why? The icons do appear on the tab. This is a brand new installation so I can't imagine that clearing the cache would help.

Asked by phdarch 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Can't log into bank account. Was told problem w/ Firefox & to use a different browser. Started a month ago.

Error message: We are currently experiencing technical difficulties. Please try again later or contact a Banking Representative at 1-866-226-5638. According to the bank,… (read more)

Error message: We are currently experiencing technical difficulties. Please try again later or contact a Banking Representative at 1-866-226-5638.

According to the bank, the problem was reported to Firefox and not resolved.

Asked by EmilyBooth 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Access denied reference #18.e.....

Trying to access my regular online banking site with Firefox 63 and when I try signing in like I normally do I get a redirect to the attached tab. I have cleared my cache… (read more)

Trying to access my regular online banking site with Firefox 63 and when I try signing in like I normally do I get a redirect to the attached tab.

I have cleared my cache and cookies to no avail. I have tried logging in with IE and all works fine.

What am I missing here?

Asked by In_LandSea 2 years ago

Last reply by WestEnd 2 years ago

  • Archived

Firefox 64.0

Dear Whomever, Isn’t it just grand that the almighty Firefox doesn’t work for all websites while Internet Explorer has no trouble or problems whatsoever? I recently (sin… (read more)

Dear Whomever,

Isn’t it just grand that the almighty Firefox doesn’t work for all websites while Internet Explorer has no trouble or problems whatsoever? I recently (since the “Upgrade,” I believe) lost my ability to Log-In to my “Capital One” account (what I have been repeatedly getting is “We seem to have hit a snag.”). However, when I tried using my Internet Explorer, I had no trouble. The “brilliance” of Mozilla never ceases to amaze, but more appropriately, frustrate.

Respectfully,

Gregory P. Falasz

Asked by gpspirit3400 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Why does a new tab identify not only Youtube etc but highlight a private document just read on a financial website. What are the security implications??

Not a happy bunny. New tab highlighted a private, personal document which I had read directly on a webpage in my account on a financial website. Yes I can turn off conten… (read more)

Not a happy bunny. New tab highlighted a private, personal document which I had read directly on a webpage in my account on a financial website. Yes I can turn off content on New Tab but that is not resolving the issue that sensitive data was taken from my account on a supposedly secure website. Please advise how this happened and ensure Firefox does not breach security in the future.

Asked by sealion 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Can't log on to a bank website. Told certificate is not valid. Can log onto it in Edge. What's the problem?

I'm trying to log onto a bank website. Firefox is blocking it. It claims an invalid certificate. I logged onto the website in question yesterday without a problem. I … (read more)

I'm trying to log onto a bank website. Firefox is blocking it. It claims an invalid certificate. I logged onto the website in question yesterday without a problem. I can log onto the website in question in Edge with a secure connection. What's going on? The website in question "centerstatebank.com."

Asked by gjchakar 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Why am I told when using internet banking with tsb that popups are not enabled when the Firefox system tells me that they are enabled?

I use internet banking. I am prevented from reading messages, printing statements et al, the reason given being that popups are not enabled by my browser (Firefox). I hav… (read more)

I use internet banking. I am prevented from reading messages, printing statements et al, the reason given being that popups are not enabled by my browser (Firefox). I have checked the system, which says that popups are enabled for the website I use. Very frustrating!

Asked by toddfarm 2 years ago

Last reply by McCoy 2 years ago

  • Archived

Hello! You may have a bug. I have to delete digital signature several times to execute job even after restart firefox and comp. Think is a severe safety issue.

Hello! Every time i wan´t to delete digital signature nothing happens. After firefox restart digital signature is still there. After comp restart digital signature is sti… (read more)

Hello! Every time i wan´t to delete digital signature nothing happens. After firefox restart digital signature is still there. After comp restart digital signature is still there. I did deleting several times and nothing. Then after time it is deleted. So I think you have a severe security issue here.

Asked by domalja10 2 years ago

Last reply by FFus3r 2 years ago

  • Archived

Hello what I can do with this? : Please try again later or if the problem persists, contact our support staff and refer to the following support ID: 02002 16665

Hi I receved this message: Dear Customer, unfortunately we could not process your request right now. Please try again later or if the problem persists, contact our suppor… (read more)

Hi I receved this message:

Dear Customer,

unfortunately we could not process your request right now.

Please try again later or if the problem persists, contact our support staff and refer to the following support ID: 02002 16665084218945197391

Do you know what to do?

Thanks.

Asked by AntonF 2 years ago

Last reply by McCoy 2 years ago

  • Archived

Firefox will no longer open Apple iCloud calendar and bank bill pay

Windows 10 Pro v1809 Build 17763.55 / Firfox v63.0.1 As of a couple weeks ago I am unable to open the Calendar feature on Apple iCloud, or bill pay mode in my credit … (read more)

Windows 10 Pro v1809 Build 17763.55 / Firfox v63.0.1

As of a couple weeks ago I am unable to open the Calendar feature on Apple iCloud, or bill pay mode in my credit union account when using Firefox. Interestingly, at the same time the credit union main page warned to clear history and cache on all versions of Firefox which I did. In either case, when I choose these failing features the progress indicator either goes on forever or times out

Neither of these issues exist using Google Chrome or MS Edge? Solution?- Thanks for your help, IM

Asked by Imageman 2 years ago

Last reply by kbrosnan 2 years ago

  • Archived

I can no longer access my NatWest website

For years I have used Firefox and been able to login to my NatWest Account - suddenly I am no longer able to have this facility. SECURE CONNECTION FAILED - The connectio… (read more)

For years I have used Firefox and been able to login to my NatWest Account - suddenly I am no longer able to have this facility. SECURE CONNECTION FAILED - The connection to the server was reset while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data couldn't be verified. Please contact the owners of the website to inform them of this problem.

I looked on your help site to see if there were others with this challenge and found some comments from some sanctimonious prat to the effect that this should be remedied by the website owner and that eventually the website would no longer be able to be accessed by any other browser such as Chrome, Edge etc. Great, but I need to see my bank accounts online and rather than change banks, I am changing to Edge so that I can. Eventually NatWest may have to change their security but until then I am going to move away from Firefox, and, I know I only contribute a small amount to your "cause" every year but I shall take that away as well - you are too "holier than thou" in your approach to security and take no thought of how its implications affect the user.

Asked by Totley 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

bookmark for bmo online is not working

Trying to sign into BMO online using Keypass version 2.40. Have done that for several years. Now I get the message "You cannot access Online Banking pages via a bookmark.… (read more)

Trying to sign into BMO online using Keypass version 2.40. Have done that for several years. Now I get the message "You cannot access Online Banking pages via a bookmark. "

I have cleared history in Firefox, yet still cannot access BMO accounts. please advise.

Asked by Systemium 2 years ago

Last reply by cor-el 2 years ago

  • Archived

since 65.0.2 I can't sign on to lockheedmartinsavings.empower-retirement.com send password but firefox just sits. like it didnt send it!

First of all I didn't want a new firefox update but FAIL to be able to stop it. Secondly since the 65.0.2 downloaded on 3-5-2019 I have not been able to signin on this s… (read more)

First of all I didn't want a new firefox update but FAIL to be able to stop it.

Secondly since the 65.0.2 downloaded on 3-5-2019 I have not been able to signin on this site: lockheedmartinsavings.empower-retirement.com I (seem to be able to) enter user and password but then firefox has the little-circle going around until forever. Last time it worked was 3-6-2019 AM - coincidence?

Asked by saturnfun 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

When paying with creditcards, why is there deconnexion when the browser communicate with the banque security site ?

When buying something with a credit card and you valid this. There is sometimes security validation for the transaction by the bank. The time you wait for the validation … (read more)

When buying something with a credit card and you valid this. There is sometimes security validation for the transaction by the bank. The time you wait for the validation code by SMS or other. Firefox is disconnecting and you can start again or better you have to buy things on other browsers where I noticed no problems. Is it possible to resolve this very, very inconvenient problem ? Thanks.

Asked by niekorama 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

When I try to login to my Bank of America account the password box is permanently grayed out so I am unable to login. Thank god for Safari.

May 4, 2020. I am using the current Firefox on a new MacBookPro laptop with the current MacOS. I tried to login to my Bank of America account and the password box is pe… (read more)

May 4, 2020. I am using the current Firefox on a new MacBookPro laptop with the current MacOS. I tried to login to my Bank of America account and the password box is permanently grayed out. So I cannot access my BoA account. Safari works fine.

Asked by cnewsom 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I have been doing my banking online for years, now when I try to go to the website it states "error sec library failure". I am a senior easy instructions.

How can I fix my computer to accept the website for my bank. I have been doing my banking for years on my computer and the last week I can't get in and had to go into th… (read more)

How can I fix my computer to accept the website for my bank. I have been doing my banking for years on my computer and the last week I can't get in and had to go into the bank. A warning comes up "error sec library failure. I am a senior and do not understand what it is trying to tell me. thanks for any help

Asked by annnaplatt 2 years ago

Last reply by McCoy 2 years ago

  • Archived

I'm getting the "Secure Connection Failed" error on www.becu.org. Only in Firefox 73.0.1. Safari, Internet Explorer and Chrome all load the sites correctly.

I'm running on Mac Pro 5,1, Mac OS 10.11.6. No security software is running. The fact that three other browsers work just fine, leads me to believe it must be a problem w… (read more)

I'm running on Mac Pro 5,1, Mac OS 10.11.6. No security software is running. The fact that three other browsers work just fine, leads me to believe it must be a problem with Firefox. The error occurs when I select the 'online banking' button on the home page of www.becu.org.

Asked by 3rdAveSlinger 1 year ago

Last reply by cor-el 1 year ago