Showing questions tagged: Show all questions

Kindle library lost on android phone

I was reading on my Android phone and suddenly lost my entire library. How do I get it back on my phone? I can see them in my Amazon accout on my desk top but back injury… (read more)

I was reading on my Android phone and suddenly lost my entire library. How do I get it back on my phone? I can see them in my Amazon accout on my desk top but back injury doesn't let me sit at my desk for long periods. Any suggestions?

Asked by Marion 12 hours ago

Last reply by jscher2000 - Support Volunteer 12 hours ago

Missing bookmarks

I got an error popup when I opened Firefox. It says that the bookmarks and history system aren't functional because they're being used by another program. I believe that … (read more)

I got an error popup when I opened Firefox. It says that the bookmarks and history system aren't functional because they're being used by another program. I believe that bcwipe is the program, although it has never done this before. About:support is not providing any additional information. I cannot restore my bookmarks from the bookmarks toolbar either, even though there appears to be backup copies there, but they won't open. Does anyone have any suggestions?

Asked by hamburgerfive9 17 hours ago

Last reply by jscher2000 - Support Volunteer 12 hours ago

Recovering Account - See Details

I thought I just needed to sync my account ( three bars > user name > sync now) and sign out before resetting my computer. After doing so I thought by signing in it… (read more)

I thought I just needed to sync my account ( three bars > user name > sync now) and sign out before resetting my computer. After doing so I thought by signing in it would recover my bookmarks and passwords, etc. I did NOT do the proper way: https://support.mozilla.org/en-US/kb/switching-devices which I realized after performing the reset.

Am I completely SOL? Or is there a way to recover these - I really hope there is I had a lot of bookmarks.

Thank you for your time and support!

Asked by RandomZander 1 day ago

Last reply by markwarner22 20 hours ago

My firefox lost all my windows and tabs. How do I get them back?

Ubuntu 22 LTS, Firefox 131.0.3 (64-bit). My machine crashed last night, but when I booted it this morning to start figuring out what's wrong all my windows/tabs came up.… (read more)

Ubuntu 22 LTS, Firefox 131.0.3 (64-bit). My machine crashed last night, but when I booted it this morning to start figuring out what's wrong all my windows/tabs came up. (I have at least 6 windows (for organization of my) hundreds of tabs.) After 6 or so reboots (testing various usb device plug-in configurations) I'm finally done, but now only have 1 blank firefox window. I created an account for syncing so I wouldn't have to redo all that when I upgrade OS periodically; however, I didn't think this would happen, so I didn't sync before this.

I would REALLY like to get my windows/tabs back in the configuration they were. Under 'manage history' there's an import/backup option, with restore; under that, it shows Yesterdays Date with 563 items, but clicking on 'restore' for that tells me it will replace my bookmarks file...

And I don't know how to retrieve the previously synced data, having only used it in the (presumed) other direction.

Any clues welcome!

Asked by amqueue 1 day ago

Last reply by zykteflxyzuknulqpg 1 day ago

HELP!!!! WTF is "synch"? I'm blocked from signing into my own email.

So. I fired up the computer this morning. A new one, just got it in September. I have used saved passwords for many years. You have to use the primary password (was maste… (read more)

So. I fired up the computer this morning. A new one, just got it in September. I have used saved passwords for many years. You have to use the primary password (was master password) to get to that file.

Except now I can't. I get a blurry screen with a banner across the top telling me to log in. But when I click on the "log in" button, nothing happens. If I click the X to close that banner, it does close. And there's various links left on the blurred screen. "Learn more", "passwords support", "import passwords from another browser" or "from a file". But none of those links work. Nothing happens when I click them.

When it says "Log in", I don't even know what I'm supposed to log in to. I don't get a chance to give the primary password. Logging onto Mozilla hasn't made a difference.

So now, I don't have access to ANY of my passwords. WTF Firefox? Can anybody help me? Will anybody help me?

I managed to get to my password because I'm on a new laptop and have not discarded the old one yet. But that's hardly a solution - keeping an extra computer around to look up passwords. I have a few passwords which I put in an old fashioned Rolodex. Maybe I better do that for everything.

I'm elderly. I rarely use my computer away from home. I don't want or need this "sync" feature. After all these years, am I going to have to look for a new browser because of this FAIL? Or is there some way out of it? As it stands now, I have no idea how to get into sync, even if I did want it.

Where did this come from? It's totally out of the blue. WTF? Can I get past this problem? How?

Asked by EWinter 1 day ago

Last reply by markwarner22 1 day ago

Best practices for system backups?

I'm taking nightly incremental backups of /home for example to my home storage server and, I guess, due to the databases Firefox uses for various storage, those can't be … (read more)

I'm taking nightly incremental backups of /home for example to my home storage server and, I guess, due to the databases Firefox uses for various storage, those can't be backed up by just copying them, if Firefox is running and has the database open.

What are the best practices, then, for ensuring all profile data, including these databases, is in a state where it can be backed up, while Firefox is running, in a way it can be restored to a fully functioning profile?

For example, with MySQL databases, you can dump the log before running the backup each night, which basically exports the SQL statements needed so you can skip backing up the actual binary database file (like ibdata1).  Does SQLite need something similar?  and is this the only special consideration that is needed, or are there other specialized types of data within our profile directories that can't be backed up by simply copying the data while Firefox is running?

Thanks

Asked by 𝖘𝖈𝖆𝖗 1 month ago

Last reply by markwarner22 2 days ago

How can I delete bookmarks from sync?

I am trying to get rid of old bookmarks. I logged out of all my devices except my main PC, deleted many folders of unwanted bookmarks. changed my password on my other… (read more)

I am trying to get rid of old bookmarks.

I logged out of all my devices except my main PC, deleted many folders of unwanted bookmarks.

changed my password

on my other devices that were not connected to sync, I deleted all bookmarks completely.

I only wanted what was on my main PC that I worked so hard on.

now tonight on my PC all the old bookmarks are back again.

this page doesn't make any sense, there is no option to "Delete data from this device" when I sign out.

[https://support.mozilla.org/en-US/kb/delete-sync-data-firefox-signing-out...]

Asked by khuntim 3 days ago

Last reply by cor-el 3 days ago

Restoring Bookmarks

How could i restore the bookmarks that i mistakenly deleted? Going back to the sync from 2 weeks ago, I don't have any of my bookmarks at all, I don't have them locally s… (read more)

How could i restore the bookmarks that i mistakenly deleted? Going back to the sync from 2 weeks ago, I don't have any of my bookmarks at all, I don't have them locally saved, the deletion happened before I reinstalled the operating system

Asked by wojtek 3 days ago

Last reply by markwarner22 3 days ago

Restore previous bookmarks from the same computer

I was signed in on my account on the same computer but was not able to get previous bookmarks from my account. I could be not doing it right but I would like to know how … (read more)

I was signed in on my account on the same computer but was not able to get previous bookmarks from my account. I could be not doing it right but I would like to know how to recover from a previous version.

Asked by penguinking107 4 days ago

Last reply by markwarner22 3 days ago

loss of firefox browser

I tried to open my Firefox browser, but was unable to. Same thing with my Google chrome browser. I ran the troubleshooter for network problems, but unable to get a solut… (read more)

I tried to open my Firefox browser, but was unable to. Same thing with my Google chrome browser. I ran the troubleshooter for network problems, but unable to get a solution.

I downloaded a new Firefox browser in the hopes that it would let me access the other browser so I could retrieve all the settings, bookmarks, etc. However, everything disappeared when the new browser was installing.

Is there any way for me to retrieve that information or is it a total loss?

Asked by dgfra547 4 days ago

Last reply by TyDraniu 4 days ago

account sync failure

hello, I recently formatted my PC, and when installing Firefox again, I logged into my account and tried to sync to get my history, extensions and bookmarks. But I can't … (read more)

hello, I recently formatted my PC, and when installing Firefox again, I logged into my account and tried to sync to get my history, extensions and bookmarks. But I can't for some reason. can you help?

Asked by Joao Prisco 4 days ago

Last reply by markwarner22 4 days ago

Recover saved passwords after crash

A while ago, my browser refused to start. Apparently it got corrupted during an update and i had to de- and re-install. That worked but i lost all bookmarks and saved pas… (read more)

A while ago, my browser refused to start. Apparently it got corrupted during an update and i had to de- and re-install. That worked but i lost all bookmarks and saved passwords. Now i lost access to my email account because I cannot for the life of me remember my password. Google recovery keeps sending the recovery code to the same emailadres that i dont have access to. Other recovery stept arent working.

Is there a way for me to find the old saved passwords from before the re-install? Please, i need access because so many accounts on other websites use that email address. Please help me i dont know what to do.

Asked by Laura V. 5 days ago

Last reply by markwarner22 4 days ago

Bookmark Recovery

I recently lost access to my main PC, and with it, all of my bookmarks from that comp's Firefox. Lo and behold, I have every single bookmark available on my phone's Firef… (read more)

I recently lost access to my main PC, and with it, all of my bookmarks from that comp's Firefox. Lo and behold, I have every single bookmark available on my phone's Firefox browser. I cannot for the life of me get them on my new PC's browser, however. Sync doesn't do anything, and I am unable to get them to transfer. What am I doing wrong? Thank you in advance for your help!

Asked by Zack M. 5 days ago

Last reply by markwarner22 5 days ago

Restore previous session after a Bios update

Hello Mozilla users, I have a weird question, i want to update my bios for the microcode error, and i wonder if updating my bios will make my "restore your previous sess… (read more)

Hello Mozilla users,

I have a weird question, i want to update my bios for the microcode error, and i wonder if updating my bios will make my "restore your previous session" tabs go poof, or that will still stay there? And if it will disappear is there a way to back it up?

I want to mention that i have the Sync on and i have the Open Tabs selected.

Thank you, Gabriel

Asked by gabycstrike 5 days ago

Last reply by markwarner22 5 days ago

Recovery of bookmarks & preferences with new install

I had to reset my laptop per manufacturer. When I reinstalled Firefox, it was a new version with none of my bookmarks, etc. Is my old data gone forever or is it recoverab… (read more)

I had to reset my laptop per manufacturer. When I reinstalled Firefox, it was a new version with none of my bookmarks, etc. Is my old data gone forever or is it recoverable?

Asked by wjhart.law 6 days ago

Last reply by markwarner22 6 days ago

New laptop trouble

I just got a new laptop. I downloaded firefox because i had it on my laptop that broke. For some reason it synced data and bookmarks from an account back in highschool th… (read more)

I just got a new laptop. I downloaded firefox because i had it on my laptop that broke. For some reason it synced data and bookmarks from an account back in highschool that i havent touched in years. i use it on my phone so everything on my phone is correct but how do i get it to sync from my old laptop to this new one? I'm very confused and i'd appreciate help with this so i dont have to go back through and find and save everything all over again.

Asked by Emily 6 days ago

Last reply by markwarner22 6 days ago

Firefox Bookmarks in Laptop

Hi, I was logged in to Firefox account for Bookmarks Sync and after the sync I deleted my bookmarks in laptop by mistake on Oct-25-2024 . I do not have a local JSON or H… (read more)

Hi, I was logged in to Firefox account for Bookmarks Sync and after the sync I deleted my bookmarks in laptop by mistake on Oct-25-2024 . I do not have a local JSON or HTML file to restore my bookmarks. Can you please suggest how to recover the bookmarks? Is backup files stored somewhere in windows 10 system or registry? Thank you.

Asked by snjysr 1 week ago

Last reply by TyDraniu 1 week ago

How to delete all bookmarks in Firefox Desktop

Note: I always export all bookmarks to backup file and copy that to several safe locations for needed synchronization across different browsers and also restoring them if… (read more)

Note: I always export all bookmarks to backup file and copy that to several safe locations for needed synchronization across different browsers and also restoring them if needed. Problem: I have repeatedly selected all items in Firefox bookmarks sub-folders and then followed by importing html bookmarks thinking that I was updating my bookmarks, so all my browsers had same. Instead, what I find is duplicated sets of bookmarks building up about 10-fold so that now any search for a site yields far too many duplicate listings and it is a mess. How do I prevent this from happening and how do I actually and truly delete all boomkarks in Firefox?

Aside topic: For all the folks who have accidentally lost bookmarks, my experience with losses has lead to always having backup files of bookmarks and backup listings in word or Excel of all my settings and extensions, etc. Automation has advantages, but it introduces new headaches. I can never allow myself to believe that everything will one day be just rosy. Also, multiple different browsers can be very helpful.

Asked by barzak 1 week ago

Last reply by cor-el 1 week ago